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Reviews of Hotel La Abadia Tradicional

3 out of 5
Hotel La Abadia Tradicional
San Javier No. 1, Guanajuato, GTO

Reviews

7.8

Good

Rating 10 - Excellent. 197 out of 587 reviews" "
Rating 8 - Good. 198 out of 587 reviews" "
Rating 6 - Okay. 117 out of 587 reviews" "
Rating 4 - Poor. 49 out of 587 reviews" "
Rating 2 - Terrible. 26 out of 587 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Gabriella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very kind and helpful!
Stayed 1 night in May 2024

4/10 Poor

RALPH, Hammond

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The air conditioner does not cool the room off at all and the tv was only in spanish and they took the settings off to change it to English so i had no tv for 5 days and i guess there was nothing i could do about it i called expedia to see if they can help and nothing so i got nothing in return
Stayed 5 nights in May 2024

10/10 Excellent

Sofia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Carol Vallejo on Jan 22, 2024
Gracias por su visita

4/10 Poor

Gabriela Viramontes

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Las fotos no corresponden a los cuartos que se dan
Stayed 1 night in Jan 2024
Response from Carol Vallejo on Jan 19, 2024
Buen día, lamentamos mucho esta situación

10/10 Excellent

Arcelia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Carol Vallejo on Jan 1, 2024
Gracias por alojarse con nosotros

10/10 Excellent

V K Gomez

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it.
Stayed 1 night in Dec 2023
Response from Carol Vallejo on Dec 26, 2023
Thank you for staying with us and for your feedback.

10/10 Excellent

Leobardo

Liked: Cleanliness, staff & service, property conditions & facilities
The staff nice and helpful. We had a great stay.
Stayed 5 nights in Nov 2023
Response from Carol Vallejo on Dec 11, 2023
Thank you for staying with us.

6/10 Okay

Nadia

Travelled with partner
Está limpio y las habitaciones son de buen tamaño pero nunca funcionó bien el wifi, la habitación no tenía ni ventana ni extractor y la humedad del baño se encerraba muchísimo, los blancos son de baja calidad y tardaron demasiado en el registro.
Stayed 2 nights in Nov 2023
Response from Carol Vallejo on Nov 6, 2023
Gracias por su preferencia.

10/10 Excellent

david

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The oage should give us an option to select the room, it was the last one at the end back of the hotel. Far from the entrance
Stayed 1 night in Oct 2023
Response from Carol Vallejo on Nov 6, 2023
Thank you for staying with us

10/10 Excellent

fabienne

Liked: Cleanliness, staff & service, property conditions & facilities
The Staff at the front desk. Bertrice was her name was so kind and changed my room quickly to a super room with a view of the eclipse moon. Evry staff person was warm and helpfull. thank you, fabienne
Stayed 1 night in Oct 2023
Response from Carol Vallejo on Nov 6, 2023
Thank you for staying with us and for your feedback.

10/10 Excellent

Alberto

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly
Stayed 2 nights in Oct 2023
Response from Carol Vallejo on Nov 6, 2023
Thank you for staying with us.

10/10 Excellent

Jayy Mulaan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bea
Stayed 2 nights in Aug 2023
Response from Carol Vallejo on Aug 15, 2023
Gracias

6/10 Okay

Maricarmen

Liked: Cleanliness
Stayed 2 nights in Jul 2023
Response from Carol Vallejo on Jul 28, 2023
Gracias por su visita

10/10 Excellent

Carlos

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2023
Response from Carol Vallejo on Jul 28, 2023
Gracias por su visita

6/10 Okay

Erica

Travelled with partner
Liked: Cleanliness, staff & service
The worker who took us to our room forgot to tell us how to turn the ac on. The shower was not working but I was already in and didn't want to get out to let them know. Overall though, the staff was friendly and helpful.
Response from Carol Vallejo on Jul 19, 2023
Thank you for staying with us

10/10 Excellent

Christopher J

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Hotel very clean parking is secure staff VERY helpful! Will be back for another stay!
Stayed 1 night in Jul 2023
Response from Carol Vallejo on Jul 19, 2023
Thank you for staying with us.

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, property conditions & facilities
Es un hotel muy bonito, limpio y el personal amable. Les recomiendo tomar el tour y que ofrcen por $150 pesos por persona y comoceran todo Guanajuato
Stayed 1 night in Jul 2023
Response from Carol Vallejo on Jul 19, 2023
Gracias por su visita, los esperamos pronto

10/10 Excellent

Luis

Stayed 1 night in Jun 2023
Response from Carol Vallejo on Jul 12, 2023
Gracias por su visita

8/10 Good

Angelica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in May 2023
Response from Carol on May 17, 2023
Gracias por alojarse con nosotros, los esperamos pronto.

8/10 Good

Horacio

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Mattress was really firm
Stayed 2 nights in Apr 2023
Response from Carol on May 8, 2023
Hello, thank you for staying with us.

10/10 Excellent

Jorge

Stayed 1 night in Mar 2023
Response from Carol Vallejo on Apr 10, 2023
Gracias por alojarse con nosotros

10/10 Excellent

Mario

Liked: Cleanliness, staff & service, property conditions & facilities
Exelent
Stayed 1 night in Mar 2023
Response from Carol on Mar 21, 2023
Thank you for staying with us.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023
Response from Carol Vallejo on Feb 21, 2023
Gracias por alojarse con nosotros y por sus comentarios.

10/10 Excellent

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff
Stayed 3 nights in Feb 2023
Response from Carol Vallejo on Feb 20, 2023
Gracias por alojarse con nosotros y por sus comentarios.

10/10 Excellent

jennifer

Stayed 1 night in Dec 2022

10/10 Excellent

Ernesto

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
After 8 nights of our stay cleanness always, great service and really willing to help with your vacation.
Response from Carol Vallejo on Dec 6, 2022
Thank you for staying with us and for your feedback

10/10 Excellent

Marco Antonio

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen servicio .
Stayed 2 nights in Nov 2022
Response from Carol Vallejo on Nov 18, 2022
Gracias por alojarse con nosotros y por sus comentarios

10/10 Excellent

Hector Armando

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great! The hotel is very nice.
Stayed 1 night in Oct 2022
Response from Carol Vallejo on Nov 3, 2022
Thank you for staying with us and for your feedback.

10/10 Excellent

Darius

Stayed 1 night in Oct 2022
Response from Carol Vallejo on Oct 6, 2022
Gracias por alojarse con nosotros

10/10 Excellent

Doroteo Julio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We like everything, exept the fact that there is no parking for my car, i have to park it in another location and walk back to the hotel
Stayed 3 nights in Aug 2022
Response from Carol Vallejo on Aug 28, 2022
Thank you for staying with us and for your feedback

2/10 Terrible

Elizabeth

Disliked: Cleanliness, amenities, property conditions & facilities
No parking close!!! The parking it’s in other hotel, so you need walking longer from the parking to hotel
Stayed 1 night in Aug 2022
Response from Carol Vallejo on Aug 15, 2022
Thank you for staying with us and for your feedback

8/10 Good

LUIS FELIPE VELASCO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo muy bien, solo me hubiera gustado que la alberca hubiera eatado climatizada para poder siafrutarla en familia
Stayed 1 night in Aug 2022
Response from Carol Vallejo on Aug 15, 2022
Gracias por sus observaciones y por sus comentarios.

10/10 Excellent

Ernesto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2022
Response from Carol Vallejo on Aug 15, 2022
Gracias por su visita y por sus comentarios.

10/10 Excellent

Irene

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All the staff was so friendly and helpful
Stayed 5 nights in Mar 2022
Response from Carol Vallejo on Mar 15, 2022
Thank you for staying with us. His comments are important. We wait for you soon.

10/10 Excellent

Irene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
They don’t have a vegan menu. It was my only inconvenience. But it is a great hotel
Stayed 1 night in Mar 2022
Response from Carol Vallejo on Mar 15, 2022
Thank you for staying with us. His comments are important. We wait for you soon.

2/10 Terrible

Iréne M

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible experiencia
El peor hotel donde me he hospedado, mis vacaciones familiares se arruinaron con su pésimo servicio.
Stayed 1 night in Feb 2022
Response from Carol Vallejo on Feb 15, 2022
Lamentamos mucho está situación, Estaremos al pendiente de estos incidentes.

4/10 Poor

Diego Brendan

Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Dec 2021

6/10 Okay

LARISSA

Liked: Cleanliness, property conditions & facilities
No hay servicio de valet parking
El hotel no cuenta con estacionamiento dentro de las instalaciones, el estacionamiento está fuera, no cuentan con valet parking y tienes que mover el auto por tu cuenta y caminar para recogerlo
Stayed 1 night in Dec 2021
Response from Rerservaciones on Dec 15, 2021
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

6/10 Okay

Luis

Travelled with family
Liked: Property conditions & facilities, room comfort
The hotel was satisfactory, meets the necessities of such type of hotel. I would stay there again
Stayed 1 night in Nov 2021
Response from Carol on Nov 27, 2021
Gracias por su visita, esperamos todo haya sido de su agrado.

2/10 Terrible

Cesar

Business traveller, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
We got room number 11, located at the side of the pool. There is NO WIFI in this area. Front desk staff told me the property was too big and wifi signal was weak or not existent in some areas. Should we needed signal I should go out of the room to the pool area to get signal. The fact is that there was no wifi signal until you almost reach the elevator which was very far from the room. Expedia should not allow this hotel to claim to offer wifi in their rooms, because this is not true.
Stayed 1 night in Oct 2021
Response from Carol on Nov 10, 2021
Gracias por visitarnos.

8/10 Good

Raul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021
Response from Carol on Oct 2, 2021
Gracias por alojarte aquí, para nosotros es muy importante tus comentarios!

6/10 Okay

Jesus

Liked: Staff & service
Stayed 3 nights in Sep 2021

10/10 Excellent

Alan Alejandro

Stayed 4 nights in Aug 2021

8/10 Good

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2021
Response from Carol on Oct 2, 2021
Gracias por alojarte aquí, para nosotros es muy importante tus comentarios!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the hotel the welcoming atmosphere I didn’t like that when was raining we had a lot of problem to find a taxi to go to the bus station I think the hotel Should have some kind of arrangement to have a taxi for they clients when we need to other then that was amazing
Stayed 2 nights in Aug 2021
Response from Carol on Oct 2, 2021
Gracias por alojarte aquí, para nosotros es muy importante tus comentarios!

8/10 Good

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2021
Response from Reservaciones on Jun 30, 2021
Gracias por su puntuación!

6/10 Okay

Eduardo

Liked: Cleanliness, property conditions & facilities
Disliked: Room comfort
Something to think about
The comfort was not good at all, the bed were to hard and uncomfortable amenities were very good staff very friendly, how ever the restaurant service was not good, food was ok i would not recommend the restaurant
Stayed 4 nights in Jun 2021
Response from Reservaciones on Jun 16, 2021
Thanks a lot for your comments, we are working at all the bad points.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I didn't enjoy the pool water to cold.
Stayed 2 nights in Jun 2021
Response from Reservaciones on Jun 9, 2021
Sorry, we have pool water without heather for a season.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un hotel viejito pero es bonito, lo único malo es que nuestra habitación está muy al fondo y hay que caminar y subir algunas escaleras. Todo bien.
Stayed 1 night in May 2021
Response from Reservaciones on May 17, 2021
Gracias! Tenemos las habitaciones superiores en el primer edificio, esperamos en su siguiente visita poder hospedarlo en ellas.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2021
Response from Reservaciones on Mar 10, 2021
Agradecemos su puntuación