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Reviews of Horizonte Resort Hotel & Spa

3.5 out of 5
Horizonte Resort Hotel & Spa
Bella Vista del Mundo, Vía Bocas del Toro, Gualaca, Chiriquí

Reviews

8.6

Excellent

Rating 10 - Excellent. 52 out of 94 reviews" "
Rating 8 - Good. 23 out of 94 reviews" "
Rating 6 - Okay. 10 out of 94 reviews" "
Rating 4 - Poor. 7 out of 94 reviews" "
Rating 2 - Terrible. 2 out of 94 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Marcia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view out the front if the hotel.
Stayed 1 night in Feb 2024

10/10 Excellent

Nubia

Liked: Cleanliness, staff & service, property conditions & facilities
I like everything
Stayed 1 night in Feb 2024

10/10 Excellent

Gary, Griffin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An isolated property worth the drive. Clean, modern large rooms with all amenities & more. Breakfast buffet was enhanced by an attentive & helpful young lady.
Stayed 1 night in Jan 2024
Response from Keysi on Jan 28, 2024
Mucho Gracias !!! Thanks you…

4/10 Poor

Jose L

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I do not recommend it, the breakfast is very bad and the service is also very bad, the rooms do not have air, it is very hot, the television did not work
Stayed 2 nights in Jan 2024

8/10 Good

Hans

Stayed 1 night in Jan 2024

10/10 Excellent

valerie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Keysi on Jan 28, 2024
Mucho Gracias !!

4/10 Poor

Lynette

Liked: Cleanliness, property conditions & facilities
Strange experience
We got stuck behind a roadblock and had to stay for 1 nt. Check in was ok, they charge $100 for incidentals. Hotel decor is odd to say the least. American indian relics, yellow leather couches, "Remington" statues, and some Gandolph character carved out of wood with a dragon on a leash?! That was just the lobby! Lots of chrome and other strange decor in the restaurant. PROs: clean, comfy beds, hot shower. CONs: beautiful balconey and view and nothing to sit on. No dishes, glasses, cups, or cutlery. Told breakfast started at 6 am and not a sign of life in the restaurant. No coffee brewing. Nada. Went to front desk and there was no sign of life! Rambunctious people running up and down the halls. Overall...Reminded me of the hotel in "The Shining". Stay there again... Not if we didn't absolutely have to.
Stayed 1 night in Jul 2023

10/10 Excellent

Mario

Stayed 1 night in Jun 2023

10/10 Excellent

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful venue both inside and out. Very few visitors in mid week. Staff very helpful despite we gringos. Could have been air conditioned but OK with ceiling fan. Doors to first floor patios need lockable screen for fresh air.
Stayed 1 night in Apr 2023

6/10 Okay

Raymond

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La propiedad está localizada en un lugar hermoso, tiene unas vistas espectaculares hacia el horizonte, tal cuál su nombre. El personal es super amable y todo está muy limpio, la habitación es cómoda. Lamentablemente no es accesible a nada, no tiendas, restaurantes, parques ni nada. Las fotos promocionales no lucen como el hotel, en el primer piso se puede escuchar todo! Incluso puedes escuchar a las personas de la habitación continua hablando y viendo TV.
Stayed 1 night in Apr 2023

8/10 Good

Ronna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The views were beautiful, staff were helpful and it was very peaceful. Near beautiful hikes
Stayed 6 nights in Feb 2023

10/10 Excellent

dean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Over the top customer service! Somehow Expedia booked us on a day Horizonte was closed. In spite of that, we were welcome and treated like VIPs. The two chef's were on their day off watching world cup football and invited us to watch the game with them, turned on the hot tub for my wife, and opened the bar. Then they cooked us amazing dinner and breakfast the next morning.. it was over the top special. Aside from that, the views of the mountains are spectacular. We could see all the way to the Pacific!

10/10 Excellent

Lars

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly stuff (espacially thanks to Mietzi), most comfy bed ever, great views and cozy jaccuzzi.
Stayed 1 night in Oct 2022

10/10 Excellent

Leomar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome hotel, breathtaking views, awesome staff.
This hotel is a hidden gem! The views of the surrounding mountains is amazing. The staff, especially Maria and her husband Ariel made our stay an extraordinary experience. They are super friendly and they will go the extra mile and a half to meet your expectations. Will definately go back.
Stayed 5 nights in Jul 2022

10/10 Excellent

Luis, San Rafael Heredia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente personal, buena comida, instalaciones satisfactorias. La localizacion es lejana a todo pero las vistas son maravillosas
Stayed 3 nights in Apr 2022

4/10 Poor

Janet

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The bed was comfortable but we got little sleep as the alarm for the hotel electrical system was loudly beeping all night, long every night.
Stayed 2 nights in Apr 2022

10/10 Excellent

Marzena

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2022

6/10 Okay

Michael

Liked: Cleanliness, staff & service, amenities
Pool was cold, but views were stunning.
Stayed 1 night in Mar 2022

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the property and the staff went Our of their way to provide a pleasant experience
Stayed 1 night in Feb 2022

10/10 Excellent

Eduardo

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family trip
Everything was good, the food, amenities, fourwheel tour, the views! Excellent property and excellent staff always willing to help! For sure I recommend this hotel.
Stayed 1 night in Feb 2022

10/10 Excellent

Gregorio

Stayed 1 night in Feb 2022

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful vistas; clean, comfy room; and the most lovely receptionist Michael.
Stayed 2 nights in Feb 2022

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible view, nice swimming pool. the hotel is getting a bit old. The people here are very nice and always ready to help.
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly! They go above and beyond
Stayed 1 night in Apr 2021

8/10 Good

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The weather is great, you can enjoy along with the kids
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La atencion de Mariana y demas fue excelente!!!! La comida excelente!!!
Stayed 1 night in Jan 2020

4/10 Poor

Carlos

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Different issues
The room was great but few issues with the facility: the energy went off several times which caused water problems and the elevator not to work. There are no a/c in the rooms, not enough food for the included breakfast, no juice available.
Stayed 2 nights in Jan 2020

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service
The views are to die for, I’ve never seen anything like that. The hotel would be wonderful, but it feels like it’s too much for the staff. At this rate, the place will be falling apart in 5 years, unless someone takes control. Again it is a beautiful place
Stayed 3 nights in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
It's a nice big hotel owned by an American but it's severely understaffed and the service is terrible. Although the staff were very nice. Lacks some basic stuff, e.g., no trash can in bathrooms.
Stayed 1 night in Dec 2019

10/10 Excellent

UB, Austin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommend staying at this cloud Forrest resort to experience the nature
Stayed 1 night in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in the middle of the majestic green rolling hills!! Breath taking views..what a way to make up. Super comfortable clean white beds. Big stone shower. Luxury all throughout!! Would absolutely stay again
Stayed 1 night in Jul 2019

8/10 Good

Edisa

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024

8/10 Good

Siol

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant area, the pools and jacuzzi, the bedroom.
Stayed 1 night in Feb 2024

8/10 Good

Jean-bruno

Liked: Property conditions & facilities
Quand même propre! Parfait pour couper la route en 2. Mais il ne faut pas avoir grand attentes. Nous avons bien dormi mais un hôtels sans âme ( figuré et propre).
Stayed 1 night in Feb 2024

4/10 Poor

Henri

Disliked: Staff & service, property conditions & facilities, room comfort
Hôtel sans âme.
Hôtel qui nécessite de l'entretien, vide. Pesonnels peu accueillants. Grande chambre, pas de réfrigérateur pour un soit disant 4 étoiles. Vue imprenable.
Stayed 1 night in Jan 2024

2/10 Terrible

Dennis

Business traveller
Stayed 1 night in Jan 2024
Response from Justin on Jan 28, 2024
Hola Sr Dennis lo avisamos que su tarjeta no tiene fondos y tuvimos que cancelar su reserva. No siquiera llegó el hotel. Mi gusto a mandar los mensajes de WhatsApp adonde recepción lo aviso.

8/10 Good

Moises

Liked: Cleanliness, staff & service
Stayed 2 nights in Jan 2024
Response from Justin on Jan 28, 2024
Mucho Gracias Don Moisés!!

10/10 Excellent

Moises

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024

2/10 Terrible

Rossy

Stayed 1 night in Nov 2023

4/10 Poor

Mark

Stayed 1 night in Jul 2023

8/10 Good

Yesenia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ambiente tranquilo. Falta un lugar donde se pueda bailar.
Stayed 1 night in Feb 2023

10/10 Excellent

Alcibiades

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Buena atencion
Stayed 1 night in Feb 2023

10/10 Excellent

Nicole

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jan 2023

10/10 Excellent

Veronica

Stayed 1 night in Jan 2023

10/10 Excellent

Manuel

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Un lugar para relajarse y pasarla bien
Stayed 1 night in Jan 2023

8/10 Good

Gabriel

10/10 Excellent

Maria Isabel

Stayed 1 night in Nov 2022

10/10 Excellent

Nuriana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente lugar clima agradable recomendado Gracias..
Stayed 1 night in Nov 2022