View from property
Check availability

Reviews of Wyndham Garden Guadalajara Expo

3.5 out of 5
Wyndham Garden Guadalajara Expo
Av. Mariano Otero 3875, Cd. Del Sol, Zapopan, JAL

Reviews

7.8

Good

Rating 10 - Excellent. 362 out of 1006 reviews" "
Rating 8 - Good. 338 out of 1006 reviews" "
Rating 6 - Okay. 152 out of 1006 reviews" "
Rating 4 - Poor. 62 out of 1006 reviews" "
Rating 2 - Terrible. 92 out of 1006 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Luis Othon, New York

Travelled with family
Ok
Stayed 1 night in May 2024
Response from Reservaciones on May 21, 2024
Gracias por compartir su opinión. Espero vuelva pronto a visitarnos.

10/10 Excellent

aleida

Travelled with family
Liked: Staff & service, property conditions & facilities
Everything is going great!!!
Stayed 1 night in May 2024
Response from Reservations on May 16, 2024
Thank you for sharing your comments. Im glad you enjoyed your stay with us. I hope you come back soon.

2/10 Terrible

Maria Magdalena

Travelled with family
Disliked: Staff & service, property conditions & facilities
The worst place , very dirty and bad smell , the worse room I ever seen, I just got in and immediately leave, I didn’t spend the night there, had to find a another place to stay. The staff was very impolite and rude I’m waiting to get my money refund
Stayed 3 nights in Apr 2024
Response from Reservations on Apr 29, 2024
Thank you for your comments. Im sorry because of the inconveniences you had, we are taking care about it. I hope you can give us the opportunity to serve you again in the future.

8/10 Good

Juan

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service
I loved the garden inside the hotel, full of life and very relaxing !
Stayed 2 nights in Apr 2024
Response from Reservations on Apr 23, 2024
Thank you for sharing your comments. Im glad you enjoyed your stay with us. I hope you come back soon.

6/10 Okay

Esthefany, Doral

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
I went there to Guadalajara for a funeral so I was looking for something relatively close to our family’s home. The property itself smells amazing and it’s well situated but very outdated. The towels were ripped apart and super worn down. And the same thing with the room itself. If it’s a 2 -3 day trip totally recommend it but no more than that.
Stayed 2 nights in Apr 2024
Response from Reservations on Apr 20, 2024
Thank you for sharing your comments that help us to give you a better service. I hope you can give us th opportunity to serve you again in the future.

6/10 Okay

Kamila s

Stayed 1 night in Apr 2024
Response from Reservaciones on May 7, 2024
Gracias por compartir su opinión. Espero nos vuelva a visitar cuando regrese a Guadalajara.

4/10 Poor

Adrian P.

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 5 nights in Mar 2024
Response from Reservaciones on Mar 15, 2024
Gracias por compartir su opinión. Espero nos de la oportunidad de volver a atenderle en el futuro.

6/10 Okay

Jose

Travelled with family and small children
Liked: Staff & service
Very convenient and easy to move around Guadalajara
Stayed 2 nights in Mar 2024
Response from Reservations on Mar 13, 2024
Thank you for sharing your comments. Im glad you had a good time with us. I hope you can visit us soon again.

8/10 Good

Nelly Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property is very clean and well maintained.
Stayed 7 nights in Feb 2024
Response from Reservations on Feb 26, 2024
Thank you for your commennts. Im glad you enjoyed your stay here. I hope you come back soon.

10/10 Excellent

Ruby, Green Bay

Stayed 2 nights in Feb 2024
Response from Reservaciones on Feb 20, 2024
Gracias por compartir su opinión. La estaremos esperando en su próxima visita a la ciudad.

8/10 Good

Ruben

Travelled with family
Liked: Staff & service
We had to ask for a change of room because we got on e of the outdated rooms to a remodeled one (very easy process) and our cleaning person didn’t do a very good job every single day we were there, other than that it was a pleasant stay and it is a very nice hotel.
Stayed 7 nights in Dec 2023
Response from Reservations on Jan 25, 2024
Thank you for sharing your comments that help us to give you a better service. Im sorry for the inconveniences during your stay. I hope you visit us soon again.

10/10 Excellent

Raquel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfy clean room
Great experience, room was very comfortable and clean. Really enjoyed my stay and it will not be our last!!
Stayed 2 nights in Jan 2024
Response from Reservations on Jan 24, 2024
Thank you for sharing your experience with us. Im glad you enjoyed your stay here. We will wait for you in your next trip to our city.

6/10 Okay

Claudia

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Reservaciones on Jan 8, 2024
Gracias por compartir su opinión. Espero vuelva a visitarnos cuando regrese a la ciudad.

8/10 Good

Bertha

Response from E-Commerce on Feb 7, 2024
Gracias por compartir su opinión. Espero vuelva pronto a visitarnos.

10/10 Excellent

Angel, ORLANDO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay. First night we had some kind of noises coming maybe from Plumming or some electrical panels, that made us miss that sleep that night. We reported in the morning to have room changed and they did right away with no problem. We loved our new room and it was so quiet the rest of our vacations. WE love this place so convenient and close to everything. Service was great! I will definitely stay here again and again!
Stayed 6 nights in Dec 2023
Response from Reservations on Dec 19, 2023
Thank you for sharing your comments. Im glad you enjoyed your stay with us. I hope you come back soon.

2/10 Terrible

Jaime

Travelled with family
Disliked: Cleanliness, staff & service, amenities
This property is falling apart and also the staff unfriendly. And also mosquitos inside at the room, keeps awake all night . Thank you.
Stayed 1 night in Nov 2023
Response from Reservations on Nov 29, 2023
Thank you for your comments. Im sorry for the incidents during your stay, we are taking care about it. I hope you can give us the opportunity to serve you again in the future.

8/10 Good

Grecia

Liked: Cleanliness, staff & service, property conditions & facilities
The garden areas of the hotel are beautiful and the cleaning and front desk staff are very friendly. We love plants, trees, etc., so it was a beautiful experience to see the different types of plants and trees they have around the property as for the room it was fine, but we definitely needed a fridge or microwave which they didn't have in the room, so that was a disappointment for us.
Stayed 4 nights in Nov 2023
Response from Reservations on Nov 22, 2023
Thank you for sharing your comments. Im glad you enjoyed your stay with us. I hope you come back soon.

10/10 Excellent

Brenda

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer servicr
Stayed 4 nights in Nov 2023
Response from Reservations on Nov 13, 2023
Thank you for sharing your comments. Im glad you enjoyed your stay with us. We will wait for you when you come back to Guadalajara.

6/10 Okay

Gabriel

Travelled with family
Stayed 1 night in Nov 2023
Response from Reservaciones on Nov 13, 2023
Gracias por compartir su opinión. Espero nos de la oportunidad de volver a atenderle en el futuro.

8/10 Good

Roney

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Reservations on Nov 4, 2023
Thank you for sharing your opinion. I hope you come back soon.

6/10 Okay

Laura

Travelled with family
Liked: Staff & service
We had to walk through the laundry area and dirty alley to get to our room. The TV stand and night stands were dusty and corridors were dark and musty. The beds were comfortable and ok for on overnight stay. The grounds were nice with lots of vegetation. Breakfast was good and personnel was friendly.
Stayed 1 night in Oct 2023
Response from Reservations on Nov 3, 2023
Thank you for sharing your comments. Im sorry if you dont enjoyed the hotel at all. I hope you visit us again when you come back to our city.

8/10 Good

Tomas

Stayed 1 night in Oct 2023
Response from Reservaciones on Nov 15, 2023
Gracias por compartir su opinión. Lo estaremos esperando cuando regrese a la ciudad.

8/10 Good

Ruben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2023
Response from Reservaciones on Oct 23, 2023
Gracias por compartir su opinión. Espero vuelva pronto a visitarnos.

6/10 Okay

Araceli Gonzalez

Disliked: Property conditions & facilities
Property hss no elevator and rooms are not only outdsted but choirs and sofas were either broken or stained
Stayed 1 night in Oct 2023
Response from Reservations on Oct 13, 2023
Thank you for your comments that help us to improve our service. Im sorry for the inconveniences in the room, we are taking care about it. I hope you can give us the opportunity to serve you again in the future.

10/10 Excellent

Patricia

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The inside of the property has a huge garden area with a walking trail that makes it enjoyable.
Stayed 2 nights in Sep 2023
Response from Reservations on Sep 28, 2023
Thank you for your comments. Iglad you enjoyed your stay with us. We will wait for you when you come back to our city.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very helpful and friendly.
Stayed 1 night in Sep 2023
Response from Reservations on Sep 23, 2023
Thank you for sharing your comments. Im glad you enjoyed your stay with us. I hope you come back soon.

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Convenience to transportation
Stayed 2 nights in Sep 2023
Response from Reservations on Sep 18, 2023
Thank you for sharin your opinion. Im glad you enjoyed your stay here. We will wait for you when you come back to our city.

6/10 Okay

Garret

Stayed 1 night in Sep 2023
Response from Reservaciones on Sep 23, 2023
Le agradezco por compartir su opinión. Espero vuelva a visitarnos cuando regrese a Guadalajara.

10/10 Excellent

German

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Great price and comfy room, bathroom need of a renewal, looks old and get you the feeling that it's not well cleaned
Stayed 5 nights in Aug 2023
Response from Reservations on Aug 29, 2023
Thank you for your comments that help us to give you a better service. Im glad you had a good time here. I hope you come back soon.

4/10 Poor

Mariano

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Old facilities dirty bathrooms with dust and muld on corners !!!Old towels and lamps not working.Just its not worth the money!!At the check in the didn’t have my reservation ready they made me wait 15 minutes for my room not very attentive!!
Stayed 1 night in Aug 2023
Response from Reservations on Aug 14, 2023
Thank you for sharing your comments that help us to give you a better service. Im sorry for the inconveniences during your stay, we are taking care about it.

6/10 Okay

Scott

Stayed 1 night in Jul 2023
Response from Reservaciones on Aug 10, 2023
Gracias por compartir su opinión. Espero vuelva pronto a visitarnos.

6/10 Okay

paula

Disliked: Property conditions & facilities
We had no electricity for a while , and the place is very old fashioned and needs updating, but served its purpose for one night.
Stayed 1 night in Jun 2023
Response from Guest Services on Jul 6, 2023
Thank you for taking the time to tell us about your experience at Wyndham Garden Guadalajara Expo. I am sorry that your experience did not meet your expectations; allow me to express my sincerest apologies.Your feedback is very important to us and I am saddened to hear that we did not live up to it. Please be assured that we are taking the appropriate steps to address the issue and prevent it from occurring in the future. Here at Wyndham Garden, we continually strive to meet your needs and expectations. We appreciate the time you took to share your concerns and hope you will give us the opportunity to better serve you in the future.

10/10 Excellent

Rafael

Stayed 2 nights in Jun 2023
Response from Nelly Lopez, Gerente de Recepcion on Jun 20, 2023
Gracias por darse el tiempo para compartir los comentarios.Lo esperamos pronto de regreso.Saludos.

10/10 Excellent

Peter

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service from staff Great breakfast
Stayed 1 night in Jun 2023
Response from Servicio al huésped on Jun 20, 2023
Gracias por darse el tiempo para compartir los comentarios.Lo esperamos pronto de regreso.Saludos.

10/10 Excellent

Macarena

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023
Response from Servicio al huésped on Jun 20, 2023
Gracias por darse el tiempo para compartir los comentarios.Lo esperamos pronto de regreso.Saludos.

2/10 Terrible

guillermo enrique valdez

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Pésimo lugar para quedarse, además de pésima atención a la gente, parece que te están haciendo un favor de que vayas a quedarte con ellos. Jamás volveré ahí.
Stayed 4 nights in May 2023
Response from Servicio al huésped on May 24, 2023
Gracias por darse el tiempo de brindarnos sus comentarios.Lamento profundamente no haber estado a la altura de sus necesidades, revisaremos nuestros procesos para mejorar.

6/10 Okay

Jorge

Stayed 1 night in Apr 2023
Response from Servicio al huésped on May 24, 2023
Gracias por darse el tiempo de brindarnos sus comentarios.Lamento profundamente no haber estado a la altura de sus necesidades, revisaremos nuestros procesos para mejorar.

4/10 Poor

Mario Antonio

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The rooms had a clear lack of maintenance on different areas depending on the room (I stayed in 2 different ones because of an issue I'll explain below). On the 1st one the bathroom door was damaged because of water on the bottom and the TV furniture doors had exposed nails and was not assembled properly, also the curtain stick was broken, also the bathtub was clogged. On the 2nd room the blackout curtain was missing so there was bright inside and the kids woke up early when the sun arise, also the sink seemed wear. Finally on the first room during 2nd night I arrived very tired and fell to bed soon until I started with some itching on an arm and because I was still tired I just turned and then the other arm became itchy also, I noticed some bug bites on both arms and didn't know if those were from the Aquarium I went that day, then after watching some TV I noticed a bedbug walking next to me on the bed comforter, so I catched it on a water bottle and took it to the front desk to claim about it and I just received a room change with other maintenance problems... When arriving home I went to the hospital because I had an allergic reaction from the bug bites and lost time and money because of their lack of maintenance and clealiness on the propiety. I had good memories with the location before the hotel separated into 2 different brand hotels sharing a common pool that is very nice and convenient, but because of this experience I won't arrive to this one ever again.
Stayed 2 nights in Apr 2023
Response from Nelly on Apr 17, 2023
Gracias por tomarse el tiempo para contarnos su experiencia en Wyndham Garden Guadalajara Expo. Lamento que su experiencia no haya cumplido con sus expectativas; permítame expresarle mis más sinceras disculpas.Sus comentarios son muy importantes para nosotros y me entristece saber que no estuvimos a la altura. Tenga la seguridad de que estamos tomando las medidas adecuadas para abordar el problema y evitar que se produzca en el futuro. Aquí, en Wyndham Garden, nos esforzamos continuamente por satisfacer sus necesidades y expectativas. Agradecemos el tiempo que se tomó para compartir sus inquietudes y esperamos que nos brinde la oportunidad de brindarle un mejor servicio en el futuro.Atentamente,

2/10 Terrible

Elizabeth

Stayed 1 night in Apr 2023
Response from Servicio al huésped on May 4, 2023
Gracias por compartir su experiencia.Saludos.

8/10 Good

Raquel

Liked: Staff & service, room comfort
Stayed 3 nights in Mar 2023
Response from Servicio al huésped on Apr 6, 2023
Gracias por darse el tiempo de compartir sus comentarios.

6/10 Okay

JUAN CARLOS

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
Looks old
Stayed 2 nights in Mar 2023
Response from Servicio al huésped on Apr 6, 2023
Thank you for taking the time to share your comments.

10/10 Excellent

Irma, Hillsboro

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Loved it!
Stayed 1 night in Mar 2023
Response from Nelly on Mar 27, 2023
Thank you for your comments, we hope to see you back soon.

10/10 Excellent

Francisco Armando

Stayed 1 night in Mar 2023
Response from Nelly on Mar 27, 2023
Gracias por sus comentarios, los esperamos pronto de regreso.

8/10 Good

Rogelio Guzman

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good time there
Stayed 3 nights in Feb 2023
Response from Nelly on Mar 27, 2023
Gracias por sus comentarios, los esperamos pronto de regreso.

10/10 Excellent

Yolanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed it very much tranquil with the beautiful garden and the option to the pool. I would stay again if in the area again. Thank you,
Stayed 4 nights in Feb 2023
Response from Nelly on Mar 27, 2023
Thank you for your comments, we hope to see you back soon.

4/10 Poor

Rafael

Travelled with family
Disliked: Property conditions & facilities
Aircndition was bad
Stayed 6 nights in Dec 2022
Response from Servicio al huésped on Jan 24, 2023
Thank you for taking the time to share your comments, for us they are an area of opportunity to improve our service.We regret not having lived up to it.Regards

6/10 Okay

MIGUEL

Travelled with family
Disliked: Amenities, property conditions & facilities
Primeramente nos asignaron un cuarto que realmente no tenía la limpieza adecuada de un hotel, tanto en el baño como en la carpeta de la habitación. Después nos cambiaron de habitación y el baño estaba sucio con cabellos en el suelo. La reserva fue por 3 personas y solo tenían 2 toallas, ni una mas para la manos o alguna otra necesidad
Response from Servicio al huésped on Jan 24, 2023
Gracias por darse el tiempo para compartir sus comentarios, para nosotros son un área de oportunidad para mejorar nuestro servicio.Lamentamos no haber estado a la altura.Saludos

2/10 Terrible

Verified traveller

Disliked: Staff & service
I booked a sweet deluxe room on Expedia, when I arrived, they told me they did not have available rooms for me, and they gave me a handicap too bed room. So be careful booking on Expedia because they offer you a room and when you arrive they do not have it. I blame Expedia for this problem. Additionally, the fee I paid for the deluxe suite was the same charge when I arrive for a totally different room that I did not need. This was a handicap accessible room which I did not need. Neither did I ask for it. So be careful when booking through Expedia.
Response from Servicio al huésped on Jan 24, 2023
Thank you for taking the time to share your comments, for us they are an area of opportunity to improve our service.We regret not having lived up to it.Regards

8/10 Good

Diana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was overall nice. Didn’t feel super clean (bathroom had some hair) but overall was good. Shower pressure wasn’t great and weakened as the shower would progress. Hot water wasn’t super hot either.
Response from Servicio al huésped on Jan 24, 2023
Thank you for taking the time to share your comments, for us they are an area of opportunity to improve our service.We regret not having lived up to it.Regards

6/10 Okay

Ignacia, San Dimas

Travelled with family
Disliked: Amenities
The carpet appeared very old and soiled. The bed sheets appeared to be very old. There was no fridge in room. We constantly kept on calling front desk for extra towels, soap, because we always got 2. The breakfast- food was good and service was great.
Stayed 8 nights in Nov 2022
Response from Servicio al huésped on Jan 24, 2023
Thank you for taking the time to share your comments, for us they are an area of opportunity to improve our service.We regret not having lived up to it.Regards