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Reviews of Real Inn Guadalajara Expo

4 out of 5
Real Inn Guadalajara Expo
Av Mariano Otero 1326, Esq De las Rosas, Col. Jardines de San Ignacio, Guadalajara, JAL

Reviews

8.2

Very good

Rating 10 - Excellent. 438 out of 1000 reviews" "
Rating 8 - Good. 329 out of 1000 reviews" "
Rating 6 - Okay. 136 out of 1000 reviews" "
Rating 4 - Poor. 57 out of 1000 reviews" "
Rating 2 - Terrible. 40 out of 1000 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

JOSE, Pico Rivera

Stayed 1 night in Feb 2024
Response from Alma Mercado on May 16, 2024
Estimado huésped:Gracias por sus comentarios acerca de su estancia en nuestro hotel, para nosotros es un placer haber atendido como lo merece.Le esperamos pronto !!!Alma MercadoGerente General.

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Real clean. Good customer service
Stayed 1 night in Apr 2024
Response from Alma Mercado on Apr 24, 2024
Estimado huésped:Agradezco los comentarios que nos hace llegar acerca de su estancia en nuestro hotel, para nosotros es un gran gusto saber que fue de su agrado.Le esperamos pronto !!!Gracias y saludos,

6/10 Okay

Luis Jorge, North Vancouver

Business traveller
Liked: Cleanliness
Disliked: Amenities
Well located however it needs a lot of work to make it up-to-date. Lobby very run down and room was old and needed an urgent update. Curtains dirty and ripped
Stayed 4 nights in Mar 2024
Response from Alma Mercado on Mar 16, 2024
Dear guest:Thank you for your comments, which we will work on immediately, I apologize for what happened, we will continue working for your preference.Thanks and regards,Alma MercadoGeneral Manager

2/10 Terrible

Cynthia Margarita

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
No habia agua caliente en la regadera, se tenia que dejar tirando agua mas de 15 minutos.
Stayed 4 nights in Mar 2024
Response from Alma Mercado on Mar 11, 2024
Estimado huésped:Gracias por compartir sus comentarios acerca de su estancia en nuestro hotel, lamento mucho lo sucedido, trabajaremos de forma inmediata en lo que nos comenta para en un futuro brindarle el servicio que merece.Saludos,Alma MercadoGerente General.

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Nice
Stayed 2 nights in Feb 2024
Response from Alma Mercado on Mar 1, 2024
Estimado huésped:Un placer haberle atendido como lo merece, esperamos seguir contando con su preferencia.Gracias y saludos,Alma MercadoGerente General.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service
Stayed 1 night in Feb 2024
Response from Alma Mercado on Feb 26, 2024
Estimado huésped:Para nosotros es un gran placer saber que su estancia con nosotros cubrió sus expectativas, seguiremos trabajando para usted.Le esperamos pronto !!!!Gracias y saludos,Alma MercadoGerente General.

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Alma Mercado on Mar 20, 2024
Estimado huésped:Un placer haberle atendido, para nosotros los huéspedes y clientes son los más importante, seguiremos trabajando por su preferencia.Gracias y saludos,Alma MercadoGerente General.

8/10 Good

Susannah

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Took a long time for the hot water to kick in.
Response from Alma Mercado on Mar 4, 2024
Estimado huésped:Agradecemos los comentarios que nos hace llegar acerca de su estancia con nosotros, trabajaremos en los mismos a la brevedad, para de esta manera brindarle el servicio que merece.Esperamos seguir contando con su preferencia.Gracias y saludos.Alma MercadoGerente General.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
everything was perfect thanks all employee were friendly
Stayed 2 nights in Feb 2024
Response from Alma Mercado on Feb 19, 2024
Dear guest:Thank you for your comments about your stay at our hotel, we will continue working for your preference.We hope to see you soonRegards.Alma MercadoGeneral Manager

6/10 Okay

David

Business traveller
Disliked: Amenities
1 - No coffee maker in room. 2 - surface of desk area was not cleaned well (stains and dried gunk). 3 - shower head needed cleaning (hard water clogging the shower head). 4 - I ate supper two nights in the restaurant, a steak, and neither night was it cooked the way I asked for it, and they did not provide a steak knife to cut it with. The staff were friendly and helpful and attentive.. But what really irritated me was NO coffee maker in the room. I will not stay there again.
Stayed 2 nights in Feb 2024
Response from Alma Mercado on Feb 13, 2024
Dear Guest:Thank you for your comments about your stay at our hotel, we will gladly follow up on what you mentioned.Hoping you give us the opportunity to serve you againAlma MercadoGeneral Manager

10/10 Excellent

Martin, Tijuana

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Confortable, but, no coffee in room
Stayed 3 nights in Jan 2024
Response from Alma Mercado on Feb 8, 2024
Dear Guest:Thak you very much for your comments, they are very important to us, we are going to review and working on.Regards.Alma MercadoGeneral Manager

10/10 Excellent

Federico

Stayed 7 nights in Dec 2023
Response from Alma Mercado on Mar 20, 2024
Estimado huésped:Gracias por sus comentarios acerca de su estancia en nuestro hotel, para nosotros es un gran placer saber que fue de su agrado, seguiremos trabajando por su preferencia.Saludos,Alma MercadoGerente General.

10/10 Excellent

Mauricio

Stayed 2 nights in Dec 2023
Response from Alma Mercado on Jan 23, 2024
Estimado huésped:Es un placer para nosotros el que nos haya escogido como hotel, seguiremos trabajando para seguir contando con su preferencia.Gracias y saludos,Alma MercadoGerente General.

2/10 Terrible

Bryan

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The water and electricity did not work in my room.
Response from Alma Mercado on Feb 7, 2024
Dear guest:Thank you for your comments about your visit to our hotel, I am so sorry about it, we are going to fix it inmediatly.We hope to see you soon.Regrads.Alma MercadoGeneral Manager

10/10 Excellent

Francisco

Business traveller
Liked: Cleanliness, staff & service, amenities
Quiet clean close to Downtown la camarista Teté muy servicial y atenta yo creo ella merece un aumento si regreso a Guadajara me hospedaré en este hotel por 3ra ves
Stayed 1 night in Dec 2023
Response from Alma Mercado on Dec 11, 2023
Estimado huésped:Para nosotros es un gran placer saber que su estancia en nuestro hotel fue de su agrado, seguiremos trabajando por su preferencia.Le esperamos pronto !!!!Alma MercadoGerente General.

2/10 Terrible

Tamer

Disliked: Cleanliness
Bed bugs in bed first night at hotel. Changed room, but joint room was nosiy.
Stayed 3 nights in Nov 2023
Response from Alma Mercado on Nov 24, 2023
Estimado huésped:Gracias por compartirnos sus comentarios acerca de su estancia en nuestro hotel, revisaremos de manera inmediata lo que nos comenta en conjunto con las áreas involucradas, le ofrezco una disculpa y lamento mucho que su estancia no haya sido como la esperaba.Esperando nos brinde las oportunidad de volverle a atender y brindarle el servicio que merece.Gracias y saludos,Alma MercadoGerente General

8/10 Good

Jose M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
its fine
Stayed 3 nights in Nov 2023
Response from Alma Mercado on Nov 13, 2023
Estimado huésped:Agradecemos el tiempo que se tomó en hacernos llegar sus comentarios con respecto a su última estancia con nosotros, mismos que son de mucha importancia para trabajar en nuestras áreas de oportunidad.Le esperamos pronto.Alma MercadoGerente General

8/10 Good

Jose Miguel

Stayed 1 night in Nov 2023
Response from Alma Mercado on Nov 11, 2023
Estimado huésped:Es un placer para nosotros saber que su estancia con nosotros fue de su agrado, seguiremos trabajando por su preferencia.Saludos cordiales.Alma MercadoGerente General

10/10 Excellent

Ali

Stayed 3 nights in Oct 2023
Response from Alma Mercado on Oct 28, 2023
Estimado huésped:nos es muy grato saber que su estancia en nuestro hotel fue de su agrado, seguiremos trabajando para atenderle como lo merece.Gracias y saludos,Alma MercadoGerencia General

10/10 Excellent

Fermin, Bakersfield

Travelled with family, Business traveller
Location
Stayed 1 night in Oct 2023
Response from Alma Mercado on Oct 3, 2023
Estimado huésped:Es un placer para nosotros saber que su estancia con nosotros fue de su agrado, seguiremos trabajando por usted.Seguimos a sus órdenes.Alma MercadoGerente General

8/10 Good

Carlos

Liked: Staff & service, property conditions & facilities, room comfort
Good overall.
It was a good experience overall. They need to work on the service, hot water was not available in the shower.
Stayed 1 night in Sep 2023
Response from Alma Mercado on Sep 6, 2023
Dear guest:Thank you very much for your ccoments, we are working on it.We hope you give us the opportunity to serve you again and provide you with the service you deserve.Best Regards.Alma Mercado General Manager

8/10 Good

David

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities
Conveniently located across from Expo Guadalajara.
Stayed 5 nights in Aug 2023
Response from Alma Mercado on Aug 21, 2023
Dear guestIt is a pleasure for us to know that your stay with us was to your liking.We will continue working for you.Thanks and regards,Alma MercadoGeneral Manager

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was amazing especially because you do not expect it.
Stayed 1 night in Jul 2023
Response from Alma Mercado on Jul 31, 2023
Dear guest:It is a pleasure for us to know that your stay with us was to your liking, we will continue working for your preference.Thanks and regards,Alma MercadoGeneral Manager

6/10 Okay

Edgar, LAS VEGAS

Liked: Cleanliness, staff & service
The property is definitely not a VIP site. No room upgrade no VIP treatment just an average hotel.
Stayed 1 night in Jul 2023
Response from Alma Mercado on Jul 28, 2023
Dear guest:We appreciate your comments, we will work with the areas involved in order to provide you with the service you deserve.Thanks and regards,Alma MercadoGeneral Manager

10/10 Excellent

Alejandra

Stayed 3 nights in Jun 2023
Response from Alma Mercado on Jul 24, 2023
Estimado huésped:Nos es muy satisfacción saber que, su estancia con nosotros fue de su agrado, seguiremos trabajando para seguir brindándole el servicio que merece.Gracias y saludos.Alma MercadoGerente General

10/10 Excellent

FRANCISCO

Business traveller
Ok
Stayed 2 nights in Apr 2023
Response from Alma Mercado on May 2, 2023
Estimado huésped:Agradecemos sus comentarios y nos complace saber que su estancia con nosotros fue de su agrado.Le esperamos pronto.Gracias y saludosAlma MercadoGerente General

8/10 Good

Juan Carlos

Stayed 1 night in Dec 2022
Response from Alma Mercado on Apr 10, 2023
Estimado huésped:Nos complace saber que su estancia con nosotros fue placentera, seguiremos trabajando para su total satisfacción, le esperamos pronto.Gracias y saludos,Alma MercadoGerente General

10/10 Excellent

Camerina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Mar 2023
Response from Alma Mercado on Apr 6, 2023
Estimado Huésped:Nos complace saber que su estancia con nosotros fue de su agrado, seguiremos trabajando para seguir contando con su preferencia.Gracias y saludos.Alma MercadoGerente General

8/10 Good

Jaime, San Ysidro

Stayed 3 nights in Mar 2023
Response from Alma Mercado on Apr 20, 2023
Estimado huésped:Agradecemos los comentarios que nos hace llagar, seguiremos trabajando por su preferencia.Gracias y saludos,

10/10 Excellent

Hector

Stayed 1 night in Mar 2023
Response from Alma Mercado on Mar 31, 2023
Estimado huésped:Nos satisface saber que su estancia con nosotros fue grata, seguiremos trabajando por su preferencia.Gracias y saludos,Alma MercadoGerente General

10/10 Excellent

Francisco

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good
Stayed 2 nights in Feb 2023
Response from Alma Mercado on Feb 23, 2023
Dear Guest:Thank you very much for your preference, we still working for it.Best regardsAlma MercadoGeneral Manager

4/10 Poor

Yesenia, Davis

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is out dated and old. The room was not clean. I checked in an immediately noticed the tub was dirty they moved me to a different room and that room was also dirty but the tub was cleaned. The AC did not work and the room gets very hot. They do NOT have 24/hr room service they state that but it does not. They do not have mart tvs even though it states that in the expedia website. The frig does not work. They expect a tip just for doing their job for every little thing. No one speaks ENGLISH they state they do have english speaking staff. Overall disappointing do not stay here unless you are staying 1 night.
Response from Alma Mercado on Jan 6, 2023
Dear Guets:First of all, we want to apologize for the inconveniences, we are working on it.Please when you come back to Guadalajara, contact me in order to offer you a great service.Regards.Alma MercadoGeneral Manager

10/10 Excellent

Juan, San Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upon checking in front desk was super courteous and very informative about what to do in the area. We ate dinner at the hotel cafe and received the same treatment. Definitely we will come back. Kudos!
Stayed 1 night in Dec 2022
Response from Alma Mercado on Jan 2, 2023
Dear Guest:Thank you very much for your comments, We still working for all of you.Best Regards.Alma MercadoGeneral Manager

4/10 Poor

Jose Luis

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Para empezar, las personas encargadas en recepcion no son nada amigables, el restaruante esta bueno, pero se tardan años para cobrarte que porque solo tienen una terminal bancaria y aparte es muy caro, el hotel ya esta viejo, el aire acondicionado de la habitacion no funcionaba correctamente, y el baño olia a caño en las noches. en general el hotel no esta bueno, el precio muy caro, solo tiene la ventaja que esta bien ubicado frente a la expo guadalajara.
Response from Paulina Velarde on Dec 7, 2022
Estimado huésped, agradezco su retroalimentación y el tiempo que tomo en compartirnos su experiencia.Tomaremos acción para mejora de nuestro servicio.Le pido nos de una oportunidad de atenderle nuevamente, para cambiar la percepción de nuestro servicio.Me pongo a sus ordenes, enviándole un saludo cordial

2/10 Terrible

Patricia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
NOT RECOMENDED!!! SO DIRTY
Response from Alma Mercado on Dec 2, 2022
Dear Guest.Thank you very much for staying with us and for your comment, we are going to check with the corresponding area, please contact me on your next visit to Guadalajara, and we are going to do our best for you.Alma MercadoGeneral Manager

4/10 Poor

JOCELYN, Temecula

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Nov 2022
Response from Alma Mercado on Mar 8, 2023
Estimado huésped:Agradecemos los puntos marcados, mismos que se trabajaron con las áreas involucradas para poderle dar el servicio que merece.Esperamos seguir contando con su preferencia.Alma MercadoGerente General

8/10 Good

Claudia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Only discount in food. No other perks
Stayed 2 nights in Nov 2022

8/10 Good

Edith Azucena

6/10 Okay

Monica

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 1 night in Oct 2022

8/10 Good

mekanic

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place
Stayed 3 nights in Sep 2022
Response from Paulina Velarde on Oct 10, 2022
Estimado huésped, gracias por su evaluación, nos satisface saber que su estancia fue grata.Esperamos recibirle pronto nuevamenteReciba un saludo cordial

10/10 Excellent

Enrique, Mexico

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Everything excelente
Stayed 6 nights in Aug 2022

10/10 Excellent

ANGEL

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel
Stayed 2 nights in Jul 2022
Response from Paulina Velarde on Jul 19, 2022
Estimado huésped, gracias por su evaluación, nos satisface saber que su estancia fue grata. Esperamos recibirle pronto nuevamente Reciba un saludo cordial

8/10 Good

Valentin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2022
Response from Paulina Velarde on Jul 19, 2022
Estimado huésped, gracias por su evaluación, nos satisface saber que su estancia fue grata. Esperamos recibirle pronto nuevamente Reciba un saludo cordial

10/10 Excellent

Jaime

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in May 2022

2/10 Terrible

Fernando, Naucalpan

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
Inicialmente creí que el hotel contaba con alberca, lamentablemente no tiene esta amenidad, eso fue un poco decepcionante para el motivo del viaje, sin embargo fue mi error no darme cuenta de ello. Las camas son bastante cómodas La habitación un poco reducida Lo que si es grave y preocupante es que, al momento de hacer check-in, mencioné que traía mi auto, me indicaron que debía pagar estacionamiento 50 pesos por día, accedía que me cobraran con cargo a mi tarjeta de crédito, lo que me pareció muy extraño es que la persona de front desk (Diego me parece que era su nombre) apuntó todos los datos de mi tarjeta, además del codigo de seguridad posterior en su computadora, pero después cargó los 100 pesos en su pin pad. Eso despertó sospechas de mi parte hasta que la semana pasada, mi banco me avisó que los datos de la tarjeta estaban comprometidos y la tarjeta estaba bloqueada. Lo importante es que el único lugar donde alguien tuvo acceso a los datos de mi tarjeta fue en el hotel. Si bien es complicado comprobar que fue su personal, les recomendaría investigar o confirmar si es una práctica común apuntar los datos incluyendo el código de seguridad de las tarjetas al hacer un cobro en su pin pad, y de ser así, les recomiendo dejen de hacerlo pues se presta a riesgos de seguridad
Stayed 2 nights in Apr 2022
Response from Paulina Velarde on May 2, 2022
Estimado huésped, agradezco su retroalimentación y el tiempo que tomo en evaluarnos. Veo que tuvo una mala experiencia en su check in, primero le ofrezco una disculpa de manera anticipada, el procedimiento de recepcionista es dentro de las procesos del hotel con gusto compartiré su comentario a Gerencia con el fin de mejorar de nuestro servicio. Le envío un cordial saludo esperando recibirle pronto nuevamente

10/10 Excellent

Camerina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2022
Response from Paulina Velarde on Apr 25, 2022
Estimado huésped, gracias por su evaluación, nos satisface saber que su estancia fue grata. Esperamos recibirle pronto nuevamente Reciba un saludo cordial

8/10 Good

Hector, Woodinville

Travelled with family
Liked: Cleanliness, property conditions & facilities
I am not sure if they are understaff they might as well be, but I asked for service and I was told to if I could to go to the lobby and the restaurant myself because the waiter was too busy. Rooms/bathrooms are clean but could use a fridge or a coffee maker.
Stayed 4 nights in Mar 2022
Response from Paulina Velarde on Apr 1, 2022
Estimado huésped, gracias por su evaluación, nos satisface saber que su estancia fue grata. Esperamos recibirle pronto nuevamente Reciba un saludo cordial

8/10 Good

GALO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Mar 2022

10/10 Excellent

Britania

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Had privacy. Everyone was nice, had no issues
Stayed 2 nights in Mar 2022
Response from Paulina Velarde on Mar 24, 2022
stimado huésped, gracias por su evaluación, nos satisface saber que su estancia fue grata. Esperamos recibirle pronto nuevamente Reciba un saludo cordial

4/10 Poor

mark

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
markos was here
First night was awful , a loud water pump or machine was right outside my window , made it impossible to sleep. went to ask to change room and they would not let me because there was not a maid to clean my room, i ended up sleeping in the bathroom. next day the new manager on duty was very kind changed my room and it was perfect.
Stayed 4 nights in Feb 2022
Response from Paulina Velarde on Mar 6, 2022
Estimado huésped, agradezco su retroalimentación y el tiempo que tomo en compartirnos su experiencia. Tomaremos acción para mejora de nuestro servicio. Le pido nos de una oportunidad de atenderle nuevamente, para cambiar la percepción de nuestro servicio. Me pongo a sus ordenes, enviándole un saludo cordial