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Reviews of Country Hotel and Suites

2.5 out of 5
Country Hotel and Suites
Av Circunvalacion Jorge Alvarez del, Castillo #1482, Guadalajara, JAL

Reviews

8.4

Very good

Rating 10 - Excellent. 486 out of 1006 reviews" "
Rating 8 - Good. 312 out of 1006 reviews" "
Rating 6 - Okay. 96 out of 1006 reviews" "
Rating 4 - Poor. 52 out of 1006 reviews" "
Rating 2 - Terrible. 60 out of 1006 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

SUMEET

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024

8/10 Good

Clark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Oralia Gabriela, Houston

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelente
Stayed 2 nights in Mar 2024
Response from Reservaciones. on Mar 16, 2024
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Oralia Gabriela, Houston

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very excellent service.
Stayed 1 night in Feb 2024
Response from Reservaciones. on Mar 16, 2024
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Carlos

Stayed 1 night in Feb 2024
Response from Reservaciones. on Mar 20, 2024
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

8/10 Good

Hector

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Reservaciones. on Feb 26, 2024
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

4/10 Poor

Kathleen

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities
Although the staff did their best to provide good customer service, we found used needles in our room, half drunk pop cans and a shower that was unusable due to its lack of cleanliness. On the upside, the bed sheets were clean and the bed was firm.
Stayed 7 nights in Feb 2024
Response from Reservaciones. on Feb 26, 2024
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

6/10 Okay

Timothy

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Room was quiet, bed was comfortable, staff were helpful, location suited us. Hotel itself is run down and needs a complete renovation.
Stayed 6 nights in Feb 2024
Response from Reservaciones. on Feb 26, 2024
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

6/10 Okay

Patricia, Alsip

Liked: Staff & service
Bathroom in King size room is very outdated. The railings and glass fencing either needed to be cleaned or they are outdated. Property looks old, some folks like that, but not me.
Stayed 3 nights in Jan 2024
Response from Reservaciones. on Feb 26, 2024
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

8/10 Good

Merle

Stayed 1 night in Jan 2024
Response from Reservaciones. on Jan 26, 2024
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

4/10 Poor

Blanca

Disliked: Staff & service, property conditions & facilities
Staff not cooperating with plumbing problems and they gave us the worst room in the building, I’m assuming because Expedia customers get reduced price. They finally moved us to a different room not too far From the other. Also “retaining” our credit card so we paid cash and they run the credit card anyway and will not reverse it. They offered cash back, but we were back in USA.
Stayed 1 night in Jan 2024
Response from Reservaciones. on Jan 26, 2024
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

6/10 Okay

Keila

Stayed 7 nights in Dec 2023
Response from Reservaciones. on Jan 26, 2024
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

6/10 Okay

Jose Luis

Stayed 6 nights in Jan 2024
Response from Reservaciones. on Feb 26, 2024
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

2/10 Terrible

Blanca

Travelled with family
Disliked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Reservaciones. on Jan 26, 2024
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

JIMENA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a very pleasant stay. I highly recomend this hotel I would stay there again. The area around was very safe and pretty. The hotel staff was quite friendly and super attentive at all times. It was beautiful around and the staff and service provided make my trip unforgettable. Thank you :)
Stayed 3 nights in Jan 2024
Response from Reservaciones. on Jan 26, 2024
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

4/10 Poor

Jose Aaron Ibañez

Business traveller, Travelled with partner
Disliked: Staff & service, property conditions & facilities
poor accessibility from parking lot to the rooms. there is no ramps por luggage. the you have to lift them by your own. some rooms are in a very bad conditions, no hot water, towel very percussed and torn. in the page of expedia. hotel looks different. of course much better. but in situ, there is a lot to do.
Stayed 5 nights in Jan 2024
Response from Reservaciones. on Jan 26, 2024
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Blanca

Liked: Cleanliness
Stayed 3 nights in Dec 2023
Response from Reservaciones. on Jan 26, 2024
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Lourdes

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place
I was very well taken care of. I requested a quiet room and was given one no questions asked
Stayed 3 nights in Dec 2023
Response from Reservaciones. on Jan 26, 2024
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

8/10 Good

Carlos

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
well located to my needs.
Stayed 1 night in Nov 2023
Response from Reservaciones. on Nov 23, 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

4/10 Poor

Delia

Stayed 1 night in Nov 2023
Response from Reservaciones. on Jan 26, 2024
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Enrique

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Nov 2023
Response from Reservaciones. on Nov 23, 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

8/10 Good

Miguel

Travelled with partner
Liked: Cleanliness, staff & service
The location and size of suites are very good. Lobby personal needs to give better service. Maintenance of property looks poor. Outside of building looks terrible. Shower faucets were not working properly. Management needs to pay attention to details. Next time I go to this property if it looks the same it might be the last time.
Stayed 2 nights in Nov 2023
Response from Reservaciones. on Nov 23, 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

6/10 Okay

Martha

Travelled with partner
A little out dated I would not give it more than 2.5 stars. Towels don’t appear clean. Instead of white the look grayish
Stayed 1 night in Nov 2023
Response from Reservaciones. on Nov 23, 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

dalia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excelente hotel and very good price
Stayed 3 nights in Sep 2023
Response from Reservaciones. on Oct 2, 2023
¡Gracias por alojarnos aquí! Tu opinión es muy importante para nosotros.

8/10 Good

Enrique

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
I do like everything , Close transportation, the only thing the I didn't like is the Cleanness's, it wasn't, Good.
Stayed 2 nights in Sep 2023
Response from Reservaciones. on Oct 2, 2023
¡Gracias por alojarnos aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Sylvester

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Reservaciones. on Sep 21, 2023
¡Gracias por alojarnos aquí! Tu opinión es muy importante para nosotros.

2/10 Terrible

Albert

Disliked: Cleanliness, staff & service, property conditions & facilities
I paid for 3 nights stays . On 3rd afternoon when I got back to my room my door was locked with my things inside and was not let back in . Was charged again
Stayed 2 nights in Aug 2023
Response from Reservaciones. on Sep 1, 2023
¡Gracias por alojarnos aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Marcela

Stayed 1 night in Aug 2023
Response from Reservaciones. on Aug 29, 2023
¡Gracias por alojarnos aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Lidia

Stayed 1 night in Aug 2023
Response from Reservaciones. on Sep 13, 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Stepfanie

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Reservaciones. on Aug 7, 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros

8/10 Good

tomas

Liked: Cleanliness, staff & service, property conditions & facilities
Mice place to stay
Stayed 2 nights in Jul 2023
Response from Reservaciones. on Aug 3, 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bien lipio gracias
Stayed 2 nights in Jul 2023
Response from Reservaciones. on Jul 11, 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Couldn’t even stay because of bed bugs!
We were supposed to stay for a night as a couple’s weekend getaway but unfortunately we encountered bed bugs. We automatically left the place without even staying the night. We informed the front desk and apparently it’s happened before. They let us go just like that. Also, the headboard was falling apart and there was no toilet paper.
Stayed 1 night in Jul 2023
Response from Reservaciones. on Jul 6, 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Jim

Liked: Cleanliness, staff & service, property conditions & facilities
The rooms are huge and clean
Stayed 1 night in Jun 2023
Response from Reservaciones. on Jul 6, 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

2/10 Terrible

Maria, Anaheim

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service
The 20 min i have to wait to get some one to help me check in and i reserve 2 Queen beds and i got a king size instead it was 2am wen i arrived but no one was there to help the attendees were sleeping i have to be nockin on a door so they can help
Stayed 1 night in Jun 2023
Response from Reservaciones. on Jul 6, 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Andres

Stayed 4 nights in Jun 2023
Response from Reservaciones. on Jul 18, 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros

10/10 Excellent

Oscar, San Diego

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
needs an update, classic from te 80's
Stayed 1 night in May 2023
Response from Reservaciones. on Jun 10, 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

6/10 Okay

carlos

Travelled with family
Booked rooms to far apart bathroom very slow water tv worked 1 day
Stayed 4 nights in May 2023
Response from Reservaciones. on Jun 2, 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Alison

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2023
Response from Reservaciones. on Jun 2, 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Oscar

Travelled with family
Liked: Cleanliness, staff & service
👍
Stayed 1 night in May 2023
Response from Reservaciones. on Jun 2, 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

2/10 Terrible

Jerry

Stayed 1 night in May 2023
Response from Reservaciones. on May 22, 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Camerina

Stayed 4 nights in May 2023
Response from Reservaciones. on Jun 10, 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Fix the shower hot water issue
What is up with the shower hot water. I approached the staff a couple of times in regards to the shower not having hot water. One told me to run the water for 30 min before taking shower. Another staff member told me the same and also mentioned that the hotel management is aware of the problem but dont want to spend the time or money to fix the issue. What a waste of water if you ask me. Staff: wonderful, very helpful and friendly. Price: is just right, cant complain. Good and clean rooms for a very good price
Stayed 7 nights in Apr 2023
Response from Reservaciones. on May 2, 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Jerry

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2023
Response from Reservaciones. on May 12, 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

4/10 Poor

JOSEPHINE

Travelled with family
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
This was my fifth time staying there. This last time I stayed there I could tell either they sold the place to someone else or management changed. The bathroom was filthy. Sink was not cleaned properly toilet did not work and seemed like it had not been changed in 20 years. Shower was filthy I ended up using a shirt of mine to not step on the floor. The sheets in the bed and shower towels seemed like they had not been bleached in 5 years that’s how black they where. We even talked to the cleaning lady about it. She said so many people had already made the same complaints. Trust me after 5 times staying there in the last 5 years I honestly seen the difference.
Stayed 2 nights in Feb 2023
Response from Reservaciones. on Mar 7, 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service!
Stayed 1 night in Mar 2023
Response from Reservaciones. on Mar 7, 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super friendly and helpful front desk staff. One good English speaker also
Stayed 2 nights in Feb 2023
Response from Reservaciones. on Feb 16, 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

6/10 Okay

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Hard bed+ A/C not working= not much sleep.
The bed is a rack of pain. I didn't sleep more than 4 hours either night we stayed because of the bed and non- functioning Air conditioner. It was not overly hot, but the room got very stuffy. I had the A/C turned all the way down to 20 at one point and it made no difference in the room.
Stayed 2 nights in Jan 2023
Response from Reservaciones. on Feb 10, 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Arturo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would love to have a mini fridge
Response from Reservaciones. on Jan 24, 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.

10/10 Excellent

Brenda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are very specious, clean staff is very nice and friendly.
Stayed 1 night in Jan 2023
Response from Reservaciones. on Jan 17, 2023
¡Gracias por alojarte aquí! Tu opinión es muy importante para nosotros.