Grover Vacation Packages

The manager did not respond to multiple attempts to reach him regarding the dryer not working. It’s important to understand that this is not a true hotel room or property, but extended stay apartments where long-term tenants reside in the same buildings as rooms that are rented for shorter stays. This caused an issue because our kids disturbed a downstairs neighbor while they were simply playing. There was no information left on how to dispose of trash, so we drove around with trash bags until we found the one dumpster for the entire property. The pool doesn’t look anything like it does in the photos, and its claim to be a “resort style” pool is a joke. There were cracks in the concrete and no shaded areas. The restrooms were not open at the pool and we had to walk into the front office dripping wet to locate a toilet.

Carpet was stained in every carpeted room. Pool not heated, which was told after booking. Hot tub not working not advised until late evening before checking in. Said they would compensate for extreme inconvenience. I have not heard anything back. Used for birthday party and unable to use 2 main attractions. Outdoor water sports were great but gets dark so early not able to utilize for long. Kitchen area was fantastic and set up is great for large group. Biggest issue was pool and hot tub which of course were main reason for booking.