Standard Room, 1 King Bed, Non Smoking
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Reviews of Inn on the Square, Ascend Hotel Collection

3 out of 5
Inn on the Square, Ascend Hotel Collection
104 Court Avenue East, Greenwood, SC

Reviews

9.2

Wonderful

Rating 10 - Excellent. 388 out of 544 reviews" "
Rating 8 - Good. 113 out of 544 reviews" "
Rating 6 - Okay. 25 out of 544 reviews" "
Rating 4 - Poor. 12 out of 544 reviews" "
Rating 2 - Terrible. 6 out of 544 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and within walking distance of downtown Nice room
Stayed 1 night in May 2024

10/10 Excellent

VALERIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and welcoming
Stayed 1 night in May 2024

10/10 Excellent

Iesha

Liked: Cleanliness, staff & service, property conditions & facilities
Always a pleasure
Stayed 1 night in May 2024

10/10 Excellent

Annalee

Stayed 2 nights in May 2024

10/10 Excellent

Sabrina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place tonstay
Stayed 2 nights in Apr 2024

10/10 Excellent

Dyana, Chagrin Falls

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location…very nice staff
Stayed 1 night in Apr 2024

10/10 Excellent

Denise

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was obviously an older building but was updated beautifully! The employees were so friendly and helpful. The room was very clean, the bed was so comfortable and spacious. Definitely will stay again.
Stayed 1 night in Apr 2024

10/10 Excellent

Donna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay. Rooms are updated and very clean. It’s a very pretty hotel. Convenient to Lander University.
Stayed 2 nights in Apr 2024

10/10 Excellent

Adrienne, Montrose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, in town for a family wedding
Stayed 2 nights in Apr 2024

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Older building but seems to have been renovated. Nice place and bed and tv were awesome.
Stayed 1 night in Apr 2024

8/10 Good

GE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old style, felt traditional South Carolina rather than a corporate cookie cutter property.
Stayed 3 nights in Mar 2024

10/10 Excellent

Africa

Liked: Cleanliness, staff & service, property conditions & facilities
Nice neat clean. Restaurant availability right on the property and close to anything you need
Stayed 1 night in Mar 2024

10/10 Excellent

william

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
When I walked in the hotel was nice.
Stayed 1 night in Mar 2024

8/10 Good

Dorothy

Travelled with partner
Noisy
Stayed 1 night in Mar 2024

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

6/10 Okay

jacquelyn, roanoke

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The property is under major renovation, which was not mentioned when I booked this room!! I believe I’m one of the few “guests” not part of the construction crew?! Also, my room is covered in Sheetrock dust & I requested that it be vacuumed. But by 8pm I gave up, I was too tired to deal with waiting any longer. The atrium is extremely loud when guests are checking in or walking through talking. Very disappointed in this situation, as the property is really a historic gem.
Stayed 1 night in Feb 2024

4/10 Poor

Robin

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I booked with Expedia for NYE , the bar / restaurant were closed . And to make the experience worse my card was charged for an extra night & 5 days later I have yet to receive my refund. The room had old carpet & ragged bath/ shower accommodations. I tried it but, Yeah, it’s a no for me…
Stayed 1 night in Dec 2023

8/10 Good

Louie

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We have stayed here multiple times over the past 5 years. The inn needs the rooms to be refurbished. The inn no longer has free breakfast which was a big plus and was greatly missed. The little things that made it special are now lacking.
Stayed 3 nights in Dec 2023

6/10 Okay

Melody

Stayed 3 nights in Dec 2023

10/10 Excellent

Terri

Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It's a beautiful, well-maintained inn. Very clean, nicely appointed, dining option on-site. It was the highest rated hotel in the area and very reasonably priced. I booked on Expedia.
Stayed 1 night in Dec 2023

10/10 Excellent

Randall

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Inn on the Square! Very clean and comfortable bed!!
Stayed 1 night in Nov 2023

10/10 Excellent

Hector

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay.
Stayed 1 night in Nov 2023

8/10 Good

Letitia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Edmund

Travelled with partner
Liked: Staff & service, property conditions & facilities
Wonderful dining facility.
Stayed 1 night in Nov 2023

10/10 Excellent

Charlene

Liked: Cleanliness, staff & service, property conditions & facilities
It was the most charming hotel I have ever stayed at
Stayed 2 nights in Nov 2023

6/10 Okay

Gina

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Haley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

8/10 Good

STEVE

Stayed 1 night in Oct 2023

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was very nice. Room was clean and comfortable. Will stay again when visiting my granddaughter at school
Stayed 1 night in Oct 2023

8/10 Good

Charles

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2023

10/10 Excellent

Theresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room we had, needed to to updated, most of hotel appears to have been done but room we had mist definitely hadnt been done in a few years and didnt match puctures on site or on video in the lobby
Stayed 2 nights in Oct 2023

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff were an absolute pleasure to talk to and deal with. The room was nice, a bit dated, and could use a little refresh, but nice. There are a few places around in walking distance to eat at. If I am back in Greenwood, I would definitely stay there again.

4/10 Poor

Rev Dorothy

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The "Inn on the Square" has always been a great location in downtown Greenwood. However, the staff can be a little pushy when it comes close to check-out, even when you have clarified with the front desk what time you will be checking out. You also have to call more than once before getting someone to answer the phone at the front desk, whether from inside the establishment or outside. Also, the food is overpriced. As far as the rooms, here are my issues. You can get a room with comfortable mattresses, or you will get a very bad one Some of the rooms need updating as far as the carpet, interior, and appliances are concerned. For example, in room 302, a small box fridge, with a microwave setting on top, sits directly on the floor; which is terrible for someone with back or knee issues. The office chairs need replacing in every room, which I have stayed in asap, they lean too far back and or are unstable when you take a seat. The bathroom with the half shower door is not good; water tends to rain on the floor while showering, and the shower bottom is slippery and unsafe without a safe mat. The bathroom countertop was updated, but the bathroom feels and looks unfinished. I also had to go out and purchase a USB adapter plug-in for the wall. The lamps or radio should be upgraded to have these plug-in options. It can be a great place with a little more care and upgrades, with a vintage vibe. ex: check out the Carnegie in JC, TN
Stayed 1 night in Sep 2023

10/10 Excellent

Michelle

Stayed 2 nights in Sep 2023

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

6/10 Okay

Traci

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
It was ok
This was an ok experience. I expected more. The elevators need improving. You have to hold the button for it to come. The lights in the room didn’t work, nor did the coffee pot. The showers don’t have doors, which is odd. The bar and bartender was great. The front desk attendee wasn’t very personable.
Stayed 1 night in Aug 2023

8/10 Good

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice bar
Stayed 1 night in Jul 2023
Response from Claire on Aug 9, 2023
Hope you come back to visit!

10/10 Excellent

Ronald

Travelled with family
Great stay! Thank you!!
Stayed 2 nights in Jun 2023
Response from Claire on Aug 9, 2023
Good to see you!!

8/10 Good

Richard

Stayed 2 nights in Jul 2023
Response from Claire on Aug 9, 2023
Thank you for the review! Hope you come back soon!

10/10 Excellent

Joseph, Simpsonville

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good location with great staff
Stayed 2 nights in Jul 2023
Response from Claire on Aug 9, 2023
Thanks Joseph! We all love being here, and taking care of our guests!

10/10 Excellent

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 1 night in Jul 2023
Response from Claire on Jul 3, 2023
Thank you!! Hope you visit again soon!

4/10 Poor

Bonnie

Liked: Staff & service
Disliked: Cleanliness, room comfort
Stayed 1 night in Jun 2023
Response from Claire on Jul 3, 2023
Thank you for your review.

6/10 Okay

Tammie

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Cute place, uncomfortable bed
Friendly staff, wonderful southern anesthetic, bed was very uncomfortable.
Stayed 1 night in Jun 2023
Response from Claire on Jul 3, 2023
We're sorry the beds weren't what you had hoped for. We are going through a new renovation and we'll be getting all new beds soon. Hope you'll come see us when we get them in.

10/10 Excellent

Rick

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very clean and quiet
Stayed 3 nights in Jun 2023
Response from Clair on Jun 12, 2023
Thank you for the kind words and great review! Hope you're able to visit again soon.

8/10 Good

Merici

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The king suite is not in the main building but off to the side and I loved the decor and cleanliness of the room. Has a front porch like and very peaceful. Only thing I didn’t like I guess room service didn’t want to take time to look for remote control which was left on bed and I received a call asking where was the remote☹️
Stayed 1 night in May 2023
Response from Claire on May 31, 2023
We're glad that you enjoyed the king suite and your stay. I apologize for the inconvenience about the remote. We'll follow up.

6/10 Okay

Anders

Stayed 1 night in May 2023
Response from Claire on Jul 3, 2023
Thank you for taking the time to complete our online survey regarding your recent stay at Inn on the Square, Ascend Hotel Collection. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with your stay. Your satisfaction is important to us as a valued Choice Privileges member. We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. We hope for an opportunity to properly host you in the future.

8/10 Good

Yvonne

Stayed 1 night in Apr 2023
Response from Claire on May 31, 2023
Thank you for your review. Hope to see you again soon.

10/10 Excellent

Patricia

Stayed 1 night in Apr 2023
Response from Claire on May 31, 2023
Thank you Patricia!

6/10 Okay

Matthew

Business traveller
Liked: Cleanliness, staff & service
Only stayed one night, so I may have just had bad luck but noise level was atrocious. Traffic throughout the night right outside my window was loud. The room right above mine started being cleaned at 5AM with the loudest vacuum/steam cleaner I've ever heard. So unfortunately in my one night of stay, I didn't get much sleep.
Stayed 1 night in Apr 2023
Response from Claire on May 31, 2023
We're so sorry your stay was unrestful. We'll have to investigate the 5am noise. Our housekeepers don't even get to work until 9am. Thank you for letting us know so we can correct the issue.

10/10 Excellent

Cary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly Inn
Easy location in downtown Greenwood to get around. Clean Inn, the pub was great and the staff was friendly.
Stayed 1 night in Mar 2023
Response from Claire on Apr 4, 2023
We're so thrilled you had a great time while you were here in Greenwood!