Exterior

Reviews of Comfort Inn & Suites Greenwood near University

2.5 out of 5
Comfort Inn & Suites Greenwood near University
110 Birchtree Dr, Greenwood, SC

Reviews

8.0

Very good

Rating 10 - Excellent. 190 out of 457 reviews" "
Rating 8 - Good. 137 out of 457 reviews" "
Rating 6 - Okay. 66 out of 457 reviews" "
Rating 4 - Poor. 28 out of 457 reviews" "
Rating 2 - Terrible. 36 out of 457 reviews" "

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.8/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

10/10 Excellent

Joshua

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice staff. Quiet location.
Stayed 1 night in May 2024
Response from CC - Guest Relations Manager on May 20, 2024
Hi Joshua! Thank you for sharing your positive experience regarding our staff and the peaceful location of our hotel. We're delighted to hear that our team provided excellent service and that you enjoyed a tranquil stay with us. Your satisfaction is our priority, and we're committed to maintaining the high standard of service and peaceful atmosphere that you experienced during your visit. We look forward to welcoming you back for another enjoyable stay in the future.

8/10 Good

Rachelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at the Comfort Inn are very friendly. Rooms were clean. Breakfast was ok. I would stay there again.
Stayed 1 night in May 2024
Response from CC - Guest Relations Manager on May 7, 2024
Hi Rachelle! Thank you for taking the time to share your positive experience at our hotel. We're delighted to hear that you found our staff friendly, our rooms clean, and our breakfast satisfactory. Providing a comfortable and welcoming environment for our guests is our top priority, and we're pleased that we met your expectations in these areas. We appreciate your feedback and look forward to welcoming you back on your next visit. If there's anything else we can do to enhance your stay in the future, please don't hesitate to let us know.

8/10 Good

Donna

Travelled with family
Liked: Cleanliness, staff & service, amenities
Location
Stayed 2 nights in Apr 2024
Response from CC - Guest Relations Manager on May 6, 2024
Hi Donna. Thank you for your feedback regarding the location of our hotel. We understand the importance of a convenient and accessible location for our guests. If there are any specific aspects of our location that you found favorable or if there are any areas where you feel we could improve, please feel free to let us know. Your feedback helps us to continually enhance the guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a more positive experience. If there's anything else we can assist you with, please don't hesitate to reach out to us.

2/10 Terrible

Bobby

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The entire property smelled of mildew, and there were dehumidifiers all along the hallway of the first floor. If you have allergies, specifically mold allergies, avoid this hotel. The outside of the hotel looks nice enough, but as soon as you enter the hallways, you can tell that this hotel is in dire need of a remodel. The doors and furniture are scratched up, the old iron tub was stained, the shower put out a trickle of water at best. There was no body wash, shampoo, conditioner, etc. in the shower as most modern hotels now have so one is forced to watch with a bar of soap. The beds are old innerspring mattresses that sag in the middle so you’ll be fighting your way out of the hole all night. There are no USB ports in these hotel rooms so if you don’t have a brick, you are out of luck. I cannot recommend this hotel at all. The only reason why I booked it is because all of the other hotels full due to a graduation happening in town.
Stayed 2 nights in Apr 2024
Response from CC - Guest Relations Manager on May 6, 2024
Hi Bobby. We sincerely apologize for the disappointing experience you had during your stay at our hotel. Your feedback regarding the mildew smell, condition of the property, lack of amenities, and discomfort with the beds is deeply concerning, and we regret any inconvenience it caused you. Please know that this does not reflect the high standards we strive to maintain, and we will address these issues promptly with our management and maintenance teams to ensure improvements are made. Your comments regarding the need for a remodel, the condition of the furniture, and the absence of modern amenities will be taken into consideration as we plan for future upgrades. We truly value your feedback, and we apologize for falling short of your expectations. If there's anything else we can do to address your concerns or if you have any further feedback to share, please don't hesitate to reach out to us directly.

10/10 Excellent

Idella

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The comfortable pillow, and the quietness
Stayed 1 night in Apr 2024
Response from CC - Guest Relations Manager on May 3, 2024
Hi Idelia! We're delighted to hear that you enjoyed the comfort of our pillows and the peaceful atmosphere during your stay. Providing a restful environment for our guests is important to us, and we're pleased that we could contribute to your comfort and relaxation. If there's anything else we can do to make your stay even more enjoyable in the future, please don't hesitate to let us know. Thank you for choosing to stay with us, and we look forward to welcoming you back for another peaceful stay!

6/10 Okay

Susan

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The staff was kind and respectful. The lack of water pressure in the showers was problematic. It took forever to get the shampoo out of my hair due to the lack of water pressure. Additionally, the water would go from hot to completely cold and that would last 2 to 3 minutes before getting warm again.
Stayed 3 nights in Apr 2024
Response from CC - Guest Relations Manager on Apr 17, 2024
Dear Susan, We appreciate your feedback about your recent stay and are glad to hear that our staff provided you with kind and respectful service. However, we apologize for the issues you experienced with the water pressure and temperature fluctuations in your shower. We understand how these inconveniences can affect the comfort of your stay. Please know that your concerns have been communicated to our maintenance team to ensure that these issues are thoroughly investigated and resolved promptly. We hope to have the opportunity to welcome you back for a smoother experience in the future.Sincerely,

10/10 Excellent

Cherylyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It exceeded my expectations. Clean and friendly staff, the breakfast was great!
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on Feb 26, 2024
Hello Cherylyn, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

8/10 Good

Timothy, Pendleton

Travelled with partner
Liked: Cleanliness, staff & service
The bed was not comfortable. The room is not very sound proof. We hard the noise outside our room throughout the night.
Stayed 1 night in Feb 2024
Response from MP - Guest Relations Manager on Feb 11, 2024
Hello Timothy, We’re sorry to hear of your less than satisfactory experience and hope you will accept our sincerest apologies. We are committed to providing great customer service and we would like to make things right. We value our customers’ opinions and would like to thank you for bringing this to our attention.

8/10 Good

Verified traveller

Business traveller
Liked: Staff & service, room comfort
Stayed 5 nights in Jan 2024
Response from MP - Guest Relations Manager on Feb 6, 2024
Hello Valued Customer, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

6/10 Okay

Carrie, Mt Pleasant

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on Jan 31, 2024
Hello Carrie, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

chris

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was friendly and helpful.
Stayed 1 night in Jan 2024
Response from MP - Guest Relations Manager on Jan 27, 2024
Hello Chris, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

6/10 Okay

Bethany

Stayed 2 nights in Jan 2024
Response from MP - Guest Relations Manager on Jan 16, 2024
Hello Bethany, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

8/10 Good

jennifer

Travelled with group
Liked: Cleanliness, staff & service, amenities
Stayed 4 nights in Jan 2024
Response from MP - Guest Relations Manager on Jan 16, 2024
Hello Jennifer, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Good

Patricia

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from MP - Guest Relations Manager on Jan 13, 2024
Hello Patricia, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from MP - Guest Relations Manager on Jan 1, 2024
Hello Valued Customer, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

8/10 Good

susan

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and helpful. The property is somewhat dated and could use new carpet and bathtubs, but it was clean and secure and served my purposes very well. I would go back
Stayed 2 nights in Dec 2023
Response from MP - Guest Relations Manager on Dec 27, 2023
Hello Susan, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 nights at Comfort Inn.
Great clean place
Stayed 5 nights in Dec 2023
Response from MP - Guest Relations Manager on Dec 23, 2023
Hello James, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

8/10 Good

madge

Stayed 2 nights in Dec 2023
Response from MP - Guest Relations Manager on Dec 17, 2023
Hello Madge, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

6/10 Okay

Kari

Travelled with family
Disliked: Cleanliness
ok
I found a used bar of soap in the shower and the coffee pot was not working.
Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Dec 12, 2023
Hello Kari, We understand your disappointment. It’s important to us that our customers are more than satisfied and we would like the opportunity to resolve this issue immediately. We value our customers’ opinions and would like to thank you for bringing this to our attention.

10/10 Excellent

Betsy

Stayed 1 night in Dec 2023
Response from MP - Guest Relations Manager on Dec 23, 2023
Hello Betsy, Thank you for your heartwarming review about your stay with us! We are glad to know that your stay with us was wonderful with great room spaces. We are looking forward in sharing our best moments with you again!

6/10 Okay

Rolf

Travelled with family
Liked: Cleanliness, staff & service
Stayed 3 nights in Nov 2023
Response from MP - Guest Relations Manager on Nov 19, 2023
Hello Rolf, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 Terrible

Shad

Stayed 1 night in Nov 2023
Response from MP - Guest Relations Manager on Dec 10, 2023
Hello Shad, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from MP - Guest Relations Manager on Nov 4, 2023
Hello Matthew, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

10/10 Excellent

Ineta

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stephen at the front desk was very accommodating and pleasant
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on Oct 30, 2023
Hello Ineta, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

10/10 Excellent

Jeff

Travelled with family
Room was a little noisy but we’ll know some rooms to ask for next trip …
Stayed 1 night in Oct 2023
Response from MP - Guest Relations Manager on Oct 30, 2023
Hello Jeff, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences and that you will be truly impressed with our continued improvements.

2/10 Terrible

Stephanie

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from MP - Guest Relations Manager on Oct 17, 2023
Hello Stephanie, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

2/10 Terrible

Martha

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The room was old and desperately in need of updating. It smelled musty and there was mold in the bathroom along with rust on the fixtures. Dead cockroaches in the hallway. Simply awful.
Stayed 2 nights in Oct 2023
Response from MP - Guest Relations Manager on Oct 14, 2023
Hello Martha, Thank you for taking the time to share your feedback with us. We’re sorry to hear that your experience hasn’t met your expectations on this occasion. I’ve shared this with the team so we can improve the facilities and provide a great experience for our customers in their stay here with us. We value our customers’ opinions and would like to thank you for bringing this to our attention.

2/10 Terrible

Michele

Stayed 4 nights in Sep 2023
Response from MP - Guest Relations Manager on Oct 3, 2023
Hello Michele, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
my stay was great i just wish housekeepers were available in the afternoons on weekends
Stayed 3 nights in Sep 2023
Response from MP - Guest Relations Manager on Sep 30, 2023
Hello Valued Customer, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

10/10 Excellent

Karla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on Sep 30, 2023
Hello Karla, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

6/10 Okay

Angela

Travelled with family
Liked: Staff & service
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on Sep 30, 2023
Hello Angela, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

10/10 Excellent

Donna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from MP - Guest Relations Manager on Sep 20, 2023
Hello Donna, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

6/10 Okay

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on Sep 16, 2023
Hello James, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

8/10 Good

Dominick

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice Hotel, Great Front Desk Staff
We stayed at the hotel as my daughter had a lacrosse camp at Lander University. Our flight from NJ was delayed repeatedly and we did not check in until 2:00AM. The airline also lost our bags, so we had nothing. Philip was working the front desk and greeted us. What a blessing!!! He did so much to try to help us by providing us with toothbrushes, toothpaste, etc. He told me where the Walmart and Kohls were so we could get supplies and clothes the next morning and even provided business hours. My daughter and I were both pretty upset but his kindness was such a help and made us feel a little better. The room was nice, clean and comfortable. My only complaint was that I took a shower, and the tub was clogged completely so my daughter could take a shower after me the next morning as we had to go.
Stayed 1 night in Sep 2023
Response from MP - Guest Relations Manager on Sep 13, 2023
Hello Dominick, We would like to thank you for taking the time to complete our online survey. Feedback from our guests is very important to us and your input helps with our continuing efforts to provide excellent service and a great stay. Thank you so much for your business and we look forward to seeing you in the future.

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was just okay
The carpet in our bedroom was pretty gross, the curtains were broken, the stopper in the bathtub was broken, and breakfast quantities were limited. Everyone was nice though.
Stayed 3 nights in Aug 2023
Response from MP - Guest Relations Manager on Aug 21, 2023
Hello Valued Customer, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
always a great stay...decent breakfast
Stayed 2 nights in Aug 2023
Response from MP - Guest Relations Manager on Aug 21, 2023
Hello Joseph, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Dana

Business traveller, Travelled with partner
Liked: Amenities
The rooms are spacious
Stayed 1 night in Aug 2023
Response from MP - Guest Relations Manager on Aug 16, 2023
Hello Dana, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean and the bathroom was huge. The tv didn’t work. I never contacted desk about it. I really didn’t want workers in my room. They should have already been aware of it anyway. Breakfast bar was skimpy.
Stayed 2 nights in Aug 2023
Response from MP - Guest Relations Manager on Aug 9, 2023
Hello Kenneth, Thank you for your feedback. We are glad to hear that you enjoy your stay with us. We always make sure to provide the best experience to our guests. We look forward to hosting you again soon for another fantastic experience! Have a great day!

8/10 Good

Joshua

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Good Stay
Overall, it was a nice stay for my family. The only complaint was the very musty smell in our room. But the service was great and the breakfast was good as well.
Stayed 2 nights in Aug 2023
Response from MP - Guest Relations Manager on Aug 9, 2023
Hello Joshua, Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! We hope your next stay is just around the corner. We hope to see you again and that you will be truly impressed with our continued improvements.

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from MP - Guest Relations Manager on Aug 9, 2023
Hello Guy, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice for the price, hotel was quiet and the bed was comfortable!
Stayed 1 night in Jul 2023
Response from MP - Guest Relations Manager on Aug 2, 2023
Hello Rachel, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is now my go-to location when visiting my son at college
Stayed 2 nights in Jul 2023
Response from MP - Guest Relations Manager on Jul 29, 2023
Hello Joseph, Thank you for taking the time to post a review on your experience with your stay here. We are so happy to hear that you enjoyed your time with us. Our goal is always to exceed your expectations! We hope to see you soon!

10/10 Excellent

Wayne

Stayed 1 night in Jul 2023
Response from MP - Guest Relations Manager on Aug 21, 2023
Hello Wayne, We’re so happy to hear that you enjoyed your stay with us and we are looking forward to welcoming you again soon!

10/10 Excellent

Mihai

Stayed 3 nights in Jul 2023
Response from MP - Guest Relations Manager on Jul 23, 2023
Hello Mihai, Many thanks for taking the time to share your feedback with us. We’re very happy to hear that we met your expectations. We are looking forward to welcoming you again soon!

10/10 Excellent

Khadejha

Stayed 2 nights in Jul 2023
Response from MP - Guest Relations Manager on Jul 19, 2023
Hello Khadejha, Thank you for taking the time to give your feedback. We really appreciate it. Looking forward to seeing you again. Please let us know about your future experiences.

6/10 Okay

Sylvester

Stayed 3 nights in Jul 2023
Response from MP - Guest Relations Manager on Jul 19, 2023
Hello Sylvester, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

6/10 Okay

Samantha

Stayed 5 nights in Jul 2023
Response from MP - Guest Relations Manager on Jul 16, 2023
Hello Samantha, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.

4/10 Poor

Gwen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not so great.
Stayed 1 night in Jul 2023
Response from MP - Guest Relations Manager on Jul 11, 2023
Hello Gwen, We're sorry to hear about your disappointing experience with us. It’s always our intention to provide great customer service and useful, transparent advice. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.

10/10 Excellent

Latoyea

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from MP - Guest Relations Manager on Jul 5, 2023
Hello Latoyea, We’re delighted to hear about your recent experience with us. Thank you for taking the time to share your experience and we look forward to welcoming you back soon!

4/10 Poor

geraldine

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from MP - Guest Relations Manager on Jul 1, 2023
Hello Geraldine, We’re so sorry that your experience did not match your expectations. Please help us to improve by providing more information on your experience. Thank you.