2/10 Terrible
jon
Travelled with family, Travelled with family and small children
Jun 23, 2024
Disliked: Cleanliness, property conditions & facilities
When we checked in and got to the room we realized we were in the wrong room. We booked a suite and was given just a regular room. So i had to go back to the desk and show the clerk my booking that i had a suite. He kept insting that he will upgrade me for free even though we already had booked a suite. The beds are supposed to be queens and they are not true queen beds they are the same size as a full/double not a queen. We also had issues with the bedding had to go ask front desk for pillows, sheets and comforter as there was none in the room. Also had to get wash cloths. The ones in the room were stained and dirty. The walls and surfaces had dust on them and were discolored like it was smoked in. The Elevator kept getting stuck and was in need of some repairs. Some of the halls smelled like smoke. The air in the room worked great in the main room but not so much in the bed room it stayed hot in the bedroom. Alot of the plugs were wore out and loose. Was not any exhaust fan in the bathroom either. This stay was just not good. The hotel has potential but it needs some serious upgrades and tlc.
jon
Stayed 4 nights in Jun 2024