Flat-screen TV, pay movies

Reviews of Embassy Suites Greenville Golf Resort & Conference Center

3.5 out of 5

Reviews

8.8

Excellent

Rating 10 - Excellent. 652 out of 1001 reviews" "
Rating 8 - Good. 191 out of 1001 reviews" "
Rating 6 - Okay. 63 out of 1001 reviews" "
Rating 4 - Poor. 43 out of 1001 reviews" "
Rating 2 - Terrible. 52 out of 1001 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Shontel

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
N/A
Stayed 1 night in May 2024
Response from GM on May 27, 2024
Dear Shontel, We're so glad to hear that you enjoyed your visit. Your support means a lot to us! Best, Bill Groves, GM

10/10 Excellent

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very happy with our stay
Stayed 1 night in May 2024
Response from GM on May 27, 2024
Dear Michelle, Thank you for taking the time to review our hotel. We are delighted that you enjoyed your stay with us. We appreciate your business and hope to welcome you back soon. Best, Bill Groves, GM

10/10 Excellent

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 2 nights in May 2024
Response from GM on May 27, 2024
Dear Michelle, Thank you so much for your thoughtful and generous review. Our team truly enjoys providing exceptional experiences for our guests from start to finish! It was a pleasure to host you and we can't wait to welcome you back! Best, Bill Groves, GM

10/10 Excellent

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay. Have had to extend our time in Greenville and the rate for an extended stay was well worth it.
Stayed 1 night in May 2024
Response from GM on May 27, 2024
Dear Michelle, We are thrilled that we provided you with a great stay and found us to be a good value. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best, Bill Groves, GM

8/10 Good

Stacey

Very nice hotel, friendly staff. Not very fond of the $6 nightly parking fee.
Stayed 2 nights in May 2024
Response from AC Clark on May 25, 2024
We are happy to hear from you and value your kind review. It is encouraging to know that your stay was enjoyable; we work hard to provide a pleasant experience. Your comments are welcomed, and we appreciate being a part of your trip! Best, AC Clark Front Desk Supervisor

10/10 Excellent

Contessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome
Stayed 1 night in May 2024
Response from GM on May 22, 2024
Dear Contessa, We are thrilled that we provided you with an awesome stay. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best, Bill Groves, GM

10/10 Excellent

Jo

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful grounds and convenient location.
Stayed 1 night in May 2024
Response from GM on May 22, 2024
Dear Jo, We're happy to hear from you! Thank you for taking the time to share your kind review of your recent experience at our hotel. We look forward to being your hotel of choice when in the area. Best, Bill Groves, GM

8/10 Good

Shane

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a great experience. Room would not ever cool off but the staff brought us a fan promptly. Sold out night, so there wasn't much that they could do. Would still return. Nice place.
Stayed 1 night in May 2024
Response from AC Clark on May 14, 2024
Dear Shane,3It is fantastic to hear that your stay was enjoyable and that our location was ideal for your trip! Our associates strive to provide exceptional guest experiences; I will be sure to share your kind feedback. I appreciate you taking the time to leave us and other travelers' feedback. We hope to host you again soon. Sincerely, AC Clark Front Desk Supervisor

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greeted by the warm friendly staff. Rooms are clean. Efficient parking and a quiet facility
Stayed 1 night in May 2024
Response from AC Clark on May 7, 2024
We appreciate your taking the time to review our Embassy Suites Greenville. I am thrilled to know you enjoyed your stay and am humbled to learn we will have the opportunity to welcome you again! We hope you look forward to your next visit as much as we do! Best AC Clark Front Desk Supervisor

10/10 Excellent

Nakita

Liked: Cleanliness, staff & service, property conditions & facilities
Everything
Stayed 1 night in Apr 2024
Response from GM on Apr 29, 2024
Dear Nakita, We are thrilled to receive your feedback! Thank you for choosing to stay with us. We look forward to welcoming you back soon. Best, Bill Groves, GM

6/10 Okay

Vera

Stayed 3 nights in Apr 2024
Response from GM on Apr 30, 2024
Dear Vera, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just okay. We appreciate the feedback and hope to host you again. Sincerely, Bill Groves, GM

2/10 Terrible

Michelle L

Stayed 1 night in Apr 2024
Response from GM on May 16, 2024
Dear Michelle L, We are deeply committed to providing outstanding hospitality. Your feedback means a lot to us, and we apologize for not meeting your expectations. We are excited to make your next visit exceptional. Sincerely, Bill Groves, GM

2/10 Terrible

Tacara

Stayed 2 nights in Apr 2024
Response from GM on May 12, 2024
Dear Tacara, Thank you for choosing our hotel. We truly appreciate your patronage and would be honored to welcome you back for an exceptional experience. Your feedback is highly valued and helps us improve our services. Again, thank you for choosing us. Sincerely, Bill Groves, GM

10/10 Excellent

Shequila

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was very clean and the room was spacious and comfortable.
Stayed 1 night in Mar 2024
Response from GM on Apr 17, 2024
Dear Shequila, Thank you for allowing us the pleasure of hosting you! We appreciate your feedback and your positive review. We hope to see you back anytime you return to the area. Best, Bill Groves, GM

2/10 Terrible

Jeremiah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Bill on Apr 17, 2024
I show you could not check-in due to age requirements. I apologize for any inconvenience this may have caused.

10/10 Excellent

Traquia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent will visit again
Stayed 1 night in Apr 2024
Response from GM on Apr 15, 2024
Dear Traquia, I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon. Best, Bill Groves, GM

10/10 Excellent

Benjamin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really enjoyed the stay
Stayed 1 night in Mar 2024
Response from AC Clark on Apr 12, 2024
Dear Benjamin,Thank you for taking the time to share your feedback. I’m pleased to hear our spacious rooms, breakfast, and indoor pool made for an enjoyable stay. We appreciate your kind comments and look forward to your return. Best, AC Clark Front Desk Supervisor

10/10 Excellent

Braxton

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful time and the service was remarkable. The only thing that was a little disappointing was that the poool was closed due to maintenance.
Stayed 1 night in Apr 2024
Response from GM on Apr 8, 2024
Dear Braxton, Thank you for reaching out to us and for taking the time to leave a review. We are pleased to hear that you had an enjoyable stay with us. However, we apologize for the inconvenience caused by the maintenance work being done on our pool during your visit. Your feedback is valuable to us and will help us to improve the guest experience for future visitors. Best, Bill Groves, GM

4/10 Poor

Kristen

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
In need of updates to provide what they claim
Stayed 2 nights in Apr 2024
Response from GM on Apr 8, 2024
Dear Kristen, We try to be as transparent as possible regarding our guest offerings, so I regret that we fell short in this area. Thank you for your feedback as it allows us to improve communications. We hope to host you again with a more pleasurable impression and experience. Sincerely, Bill Groves, GM

10/10 Excellent

Donnie

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I love all the people who work at this property. They are the nicest and most caring.
Stayed 1 night in Mar 2024
Response from AC Clark on Apr 2, 2024
Thank you for your generous review and recommendation. I am delighted that our spacious and sparkling clean rooms made for an enjoyable stay! It was a pleasure to host you; we can't wait to welcome you again. Best, AC Clark Front Office Supervosor

10/10 Excellent

Leticia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AC Clark on Apr 2, 2024
Dear Leticia, It is wonderful to hear that staying at our hotel met your expectations for your daughter's birthday. Thank you so much for being our valued guest and taking the time to share this tremendous account of your experience. We appreciate your kind words and look forward to your return! Best AC Clark Front Office Supervisor

8/10 Good

Jarrod

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AC Clark on Mar 27, 2024
Dear Jarrod, Thank you for being our guest and for taking the time to review our hotel. I am delighted you enjoyed your stay. We understand and appreciate how a delightful and delicious breakfast can make for a great start to the day; it is our pleasure to go above and beyond for our valued guests. Thank you for allowing us to be a part of your travels; we hope to welcome you again in the future. Best, AC Clark

10/10 Excellent

Orlando

Travelled with partner
Liked: Amenities
Very happy with our stay. Staff was courteous and the room was roomy and clean.
Stayed 3 nights in Mar 2024
Response from AC Clark, Front Office Supervisor on Mar 26, 2024
Dear Orlando,Thank you for being our guest and for taking the time to review our hotel. I am delighted you enjoyed your stay. We understand and appreciate how a delightful and delicious breakfast can make for a great start to the day; it is our pleasure to go above and beyond for our valued guests. Thank you for allowing us to be a part of your travels; we hope to welcome you again in the future Best, AC Clark

8/10 Good

Lessie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from AC Clark, Front Office Supervisor on Mar 26, 2024
It’s great to receive your feedback and your generous review! We take great pride in knowing that we achieved total satisfaction while you were our guest. It was our pleasure hosting you and look forward to welcoming you on a return trip to our area. Best AC Clark Front Office Supervisor

10/10 Excellent

Nohemi

Stayed 1 night in Mar 2024
Response from AC Clark on Apr 2, 2024
Dear Nohemi,Thank you for your generous review and recommendation. I am delighted that our spacious and sparkling clean rooms made for an enjoyable stay! It was a pleasure to host you; we can't wait to welcome you again. Best, AC Clark Front Office Supervisor

10/10 Excellent

Amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice!
Very nice lobby. Beautiful property. Spacious, clean, updated room.
Stayed 1 night in Feb 2024
Response from GM on Feb 29, 2024
Dear Amy, We are delighted to hear that you had an excellent experience during your stay at our Embassy Suites. Hosting you was our pleasure, and we hope to have the opportunity to welcome you back soon. Thank you for choosing us! Best, Bill Groves GM

8/10 Good

Kayla

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from GM on Feb 29, 2024
Dear Kayla, It was our pleasure hosting you and we look forward to a return visit. Thank you for choosing us. Best, Bill Groves GM

8/10 Good

Haylie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very big. Staff was pretty decent. The lines dor the complimentary drinks was always very long! With almost no time to get a second one. Only thing i was not happy about is we were able to get our drinks while eating at their restaurant but our waittress was so slow and not attentive that 5 minutes passed the time my husband asked can we get our drink and was told no.
Stayed 2 nights in Feb 2024
Response from AC Clark on Feb 27, 2024
Dear Haylie,Thank you for choosing us! We are happy to hear you enjoyed a pleasant stay! We appreciate knowing how we can serve you better next time as we always strive for improvement with the expectation that your next visit will be even more exceptional! We hope you will find a reason to visit again soon. Best, AC Clark Front Desk Supervisor

10/10 Excellent

Joan, Westminster

Travelled with family
Liked: Amenities
Quiet area, away from traffic, yet accessible to many restaurants, shopping, etc. Very nice, friendly employees. Beautiful!
Stayed 2 nights in Feb 2024
Response from AC Clark on Feb 27, 2024
Dear Joan,Thank you for choosing us! We are happy to hear you enjoyed a pleasant stay! We appreciate knowing how we can serve you better next time as we always strive for improvement with the expectation that your next visit will be even more exceptional! We hope you will find a reason to visit again soon. Best, AC Clark Front Desk Supervisor

10/10 Excellent

Sarah, Cheraw

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from AC Clark on Feb 27, 2024
Dear Sarah,Thank you for choosing us! We are happy to hear you enjoyed a pleasant stay! We appreciate knowing how we can serve you better next time as we always strive for improvement with the expectation that your next visit will be even more exceptional! We hope you will find a reason to visit again soon. Best, AC Clark Front Desk Supervisor

10/10 Excellent

Lorraine

Liked: Cleanliness, staff & service, property conditions & facilities
Seems understaffed. But overall great!
Stayed 1 night in Feb 2024
Response from GM on Feb 19, 2024
Dear Lorraine, We are thrilled that we provided you with a great stay. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best, Bill Groves GM

10/10 Excellent

Tina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from AC Clark on Feb 19, 2024
Dear Tina,Thank you for choosing us! We are happy to hear you enjoyed a pleasant stay! We appreciate knowing how we can serve you better next time as we always strive for improvement with the expectation that your next visit will be even more exceptional! We hope you will find a reason to visit again soon. Best, AC Clark Front Office Supervisor

10/10 Excellent

Alexis

Stayed 1 night in Feb 2024
Response from AC Clark on Feb 19, 2024
Dear Alexis,, Thank you for choosing us! We are happy to hear you enjoyed a pleasant stay! We appreciate knowing how we can serve you better next time as we always strive for improvement with the expectation that your next visit will be even more exceptional! We hope you will find a reason to visit again soon. Best, AC Clark Front Office Supervisor

2/10 Terrible

Cynthia

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from GM on Feb 12, 2024
Dear Cynthia, We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us. Sincerely, Bill Groves GM

10/10 Excellent

Sharmika

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Greatest
Stayed 3 nights in Feb 2024
Response from GM on Feb 12, 2024
Dear Sharmika, It’s great to receive your feedback and your generous review! We take great pride in knowing that we achieved total satisfaction while you were our guest. It was our pleasure hosting you and look forward to welcoming you on a return trip to our area. Best, Bill Groves GM

2/10 Terrible

Meredith

Travelled with family
We never checked in. Expedia booked us at the wrong hotel and would not allow us to change hotels. Wasted time and money and I’ll never stay at that hotel, not ever use Expedia to book anything. Horrible customer service. Some way to treat a Hilton Diamond member. Just awful.
Stayed 1 night in Feb 2024
Response from GM on Feb 6, 2024
Dear Meredith, I want to express my gratitude for taking the time to inform us about your recent experience. I understand how frustrating it can be when there are reservation issues, and I apologize for the inconvenience caused. We hope to have the chance to welcome you for a better impression and experience. Sincerely, Bill Groves GM

10/10 Excellent

MaKayla

Awesome.
Stayed 1 night in Feb 2024
Response from GM on Feb 4, 2024
Dear MacKayla, We love to hear your stay was awesome; thanks for making our day! It was a pleasure to host you, and we can't wait to welcome you again. Best, Bill GrovesGM

10/10 Excellent

Damon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
staff was awesome
Stayed 2 nights in Jan 2024
Response from GM on Feb 2, 2024
Dear Damon,It's nice to hear from you! I am delighted that our exceptional service made for an enjoyable experience. We hope to see you again soon.Best,Bill GrovesGeneral Manager

10/10 Excellent

Wolfe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from AC Clark on Feb 1, 2024
Dear Wolfe,Thank you for choosing us! We are happy to hear you enjoyed a pleasant stay! We appreciate knowing how we can serve you better next time as we always strive for improvement with the expectation that your next visit will be even more exceptional! We hope you will find a reason to visit again soon. Best, AC Clark AC Front Desk Supervisor

10/10 Excellent

Russell, greenville

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly staff and a happy hour,with a full breakfast!
Stayed 1 night in Jan 2024
Response from GM on Jan 31, 2024
Dear Russell, That is what we like to hear! Thank you so much for your generous review and, more importantly, for being our valued guest. It was our pleasure to host you, and we hope your travels bring you back to the area soon. Best, Bill Groves GM

8/10 Good

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend Trip with the Kiddos
Overall stay was great. I did a spur of the moment trip with my son and nephew from Georgia. They really enjoyed themselves, with the pool being the highlight of their trip. The pool was clean with plenty of towels. We did experience a little chaos with it being so kany kids in the pool are withOUT parents. At one point i was the only adult in the pool area, het there were 20+ kids in the pool. The sign displays that anyone younger than 16 should be accompanied by an adult, however that sign was not adhered to since the children were under 13. We have a small issue with the room when we initially arrived. Upon entry into the room I turned on the AC because it was very warm. I took the boys down to the pool and came back up 90 minutes later. The room was still warm. The front desk sent maintenance to the room where we were informed that it was "Heat Only" room. Never heard of that before. However, I was quickly moved to another room on the same floor. The AC WORKED! Sal, with maintenance was very informative and even checked the new room to ensure everything was operable. I would be remiss if I failed to mention the amazing breakfast buffet. I travel often both personally and professionally. I must say that their "free" breakfasr buffet was the best I've had in a very long time.
Stayed 2 nights in Jan 2024
Response from GM on Jan 29, 2024
Dear Kimberly, It is fantastic to hear that you enjoyed your stay! We thank you for your compliments. Each member of our team strives daily to provide positive guest experiences. Your comments, which highlight our successes and areas for improvement, are welcomed as they foster change for the better. Thank you for taking the time to share your review. Best, Bill Groves General Manager

6/10 Okay

KAELA

Travelled with family
Ok
Stayed 1 night in Jan 2024
Response from GM on Jan 29, 2024
Dear KAELA, Thank you for choosing us. Our goal is to exceed our guests’ expectations, so I regret that your visit was just ok. We appreciate the feedback and hope to host you again. Sincerely, Bill Groves General Manager

10/10 Excellent

Paul

Travelled with family
Liked: Staff & service, property conditions & facilities
Facilities and staff were great. One issue with HVAC is the thermostat does not have separate heat and air because it is automatic. Our room was 80 degrees upon arrival. Set temp to 70 and lower which it never got below 72.
Stayed 1 night in Jan 2024
Response from GM on Jan 29, 2024
Dear Paul, I am glad to know that you enjoyed your visit overall. Our staff members are proud to be representatives of our hotel, and that fact shines through daily. We value your feedback, including areas for improvement, as it allows us to serve our guests better. Whether your next trip here is for business or pleasure, I hope you will choose to stay with us again. Best, Bill Groves General Manager

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Upon entry, the staff immediately greeted me and got me checked in and the room was clean and spacious.
Response from GM on Jan 28, 2024
Dear Adrian, Thank you for choosing us and for taking the time to write a review! I am delighted to hear that our high standard of cleanliness and our hospitable service made for an enjoyable stay. Our team aims to provide a great experience for every guest on every visit, and we love to know we delivered. We hope to welcome you again soon. Best, Bill Groves GM

10/10 Excellent

Carolyn

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room coul use a restorative overhaul. I had a slight smell of urine on the carpeted side. We used towels to walk in this area.
Stayed 1 night in Jan 2024
Response from GM on Jan 28, 2024
Dear Carolyn, Thank you for taking the time to provide a review. I am happy to hear that you enjoyed your stay overall. We truly value your feedback and hope to have the pleasure of welcoming you back soon, with the expectation that your next stay will be even better. Best, Bill Groves GM

10/10 Excellent

Mary, Lynn Haven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on Jan 31, 2024
Dear Mary, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Bill Groves GM

4/10 Poor

Ebony

Stayed 1 night in Jan 2024
Response from GM on Feb 12, 2024
Dear Ebony, Ensuring the highest level of hospitality is our top priority. We apologize for not meeting your expectations and appreciate your feedback. We hope to serve you better on your next visit. Sincerely, Bill Groves GM

6/10 Okay

Adam

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
The room was not cleaned well. There were hairs in the covers and towels along with a brown fluid stain on the wall. The walls were also paper thin and we were kept up all night by the partying around us. NOT up to my embassy suites expectations. The restaurant and check in staff were all great at least.
Stayed 1 night in Jan 2024
Response from GM on Jan 22, 2024
Dear Adam,We apologize that your room was not met with our excellence in housekeeping service and that noise pollution kept you from having a restful night’s sleep; please forgive us. Your comfort is our highest priority and I regret that we left you less than completely satisfied. Your feedback is welcomed as it allows us to monitor the guest experience. Thank you for taking the time to share your review.Sincerely,Bill GrovesGeneral Manager

4/10 Poor

Kayla

Travelled with family and small children
The room next to ours on the premium floor had kids left alone in the room and they were going in and out slamming doors and banging on walls and yelling from midnight to 2 am.
Stayed 1 night in Jan 2024
Response from GM on Jan 22, 2024
Dear Kayla,I am sorry to hear that the noise pollution caused by your neighboring room disrupted the comfort of your stay. Our topmost priority is your comfort, and I regret that we failed to provide you with complete satisfaction. We appreciate your feedback as it helps us to monitor the guest experience and make necessary improvements. Thank you for taking the time to share your review.Sincerely,Bill GrovesGeneral Manager

8/10 Good

Ryan

Travelled with family
Liked: Staff & service
Great price for the space and easy parking.
Stayed 1 night in Dec 2023
Response from AC Clark on Jan 19, 2024
Ryan,Thank you for choosing us! We are happy to hear you enjoyed a pleasant stay! We appreciate knowing how we can serve you better next time as we always strive for improvement with the expectation that your next visit will be even more exceptional! We hope you will find a reason to visit again soon. Best, AC Clark