We are genuinely sorry to learn about your disappointing experience at our hotel. Your feedback about the unhelpful and unfriendly staff is concerning, and we sincerely apologize for any inconvenience caused. Providing exceptional service is a priority for us, and we take your comments seriously. We will be investigating this matter thoroughly and addressing it with our team to prevent such issues in the future. Your input is invaluable, and we would appreciate the opportunity to discuss your experience further. Please feel free to contact our hotel directly & talk to the front office manager or GM. We apologize for falling short of your expectations and hope you will consider giving us another chance to provide the service you deserve.