Royal Two-Bedroom Villa with Private Pool
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Reviews of Out Of The Blue Resort & Spa

5 out of 5
Out Of The Blue Resort & Spa
Aghia Pelagia, Heraklion, Malevizi, Crete Island

Reviews

8.2

Very good

Rating 10 - Excellent. 16 out of 32 reviews" "
Rating 8 - Good. 8 out of 32 reviews" "
Rating 6 - Okay. 4 out of 32 reviews" "
Rating 4 - Poor. 1 out of 32 reviews" "
Rating 2 - Terrible. 3 out of 32 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Tatyana

Stayed 9 nights in Sep 2023

8/10 Good

Lynne

Travelled with family
Liked: Cleanliness, staff & service, amenities
We had a lovely stay. It was end of season and the resort was only half full, they were also closing a day early so had arranged our transfer to another hotel at no cost to ourselves. In addition because of this we were upgraded. The staff were extremely helpful and welcoming. This was really useful when arranging days out (make sure you have cash!). The resort was quiet and only one Ala carte restaurant was still open (it was good). I really liked the private beach and the bar was great, especially with having light snacks as well. It was nice to get nuts etc at other bars as well when having a drink in the evening. The facilities are a little care worn, clearly some maintenance required, did worry I was taking my life in my hands with the power socket in our room, it was very loose and the sink felt a little unsteady. The food was good standard buffet, so a night after a couple of days is required. It's a very short walk to the village beach front which has sufficient choice even at this time of year. I would certainly like to go again and see what it is like at a busier time, but great if you like the piece and quiet at end of season.
Stayed 7 nights in Oct 2023
Response from guest relation on Nov 2, 2023
Dear mrs Lynne,thank you very much for taking the time to whrite your comments.we will be very happy to have the chance to welcome you again.

2/10 Terrible

ALLAN

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
ALL STAFF WAS TERRIBLE EXCEPT FOR RECEPTION AND 1 WAITER
Stayed 3 nights in Oct 2023

2/10 Terrible

Miriam Sivan

Travelled with family
Very bad service, dirty unkind
Stayed 4 nights in Oct 2023

2/10 Terrible

Itamar

Stayed 3 nights in Oct 2023

10/10 Excellent

Susan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They were able to accommodate us same day, when our other hotel was in a bad area. The staff are professional, kind, friendly and very helpful. The grounds are large and safe with May options for food and activity. Their beach access is beautiful, and a short walking distance to “Fishface” beach, which has spectacular views and sea caves. We stayed 3 days and wished we could have stayed longer!
Stayed 2 nights in Oct 2023
Response from Guest Relations Department on Oct 25, 2023
Dear Mrs. Susan,Τhank you very much for your truly excellent feedback. We are more than happy to know that we have meet your expectations and look forward to welcome you back again soon!We truly hope that we will have the opportunity of welcoming you back in the near future.Kindest Regards,Guest Relations Department

6/10 Okay

Daniel

Travelled with partner
Liked: Amenities
The amenities and beach are 5 stars. The room is 3 stars.
Stayed 2 nights in Sep 2023
Response from Guest Relations Department on Oct 25, 2023
Dear. Mr. Daniel,Thank you for taking your time to review your recent stay with us. We are content with your kind words regarding our resort's location and our welcoming staff as it's of our assets. We appreciate all you said in your comment and recognize that this is your personal opinion, which you kindly expressed.We are all in agreement that the hotel's numerous outlets require renovation, which is why our maintenance department works so hard on it. Our staff is in continual contact with all of our clients in order to fix these kinds of issues as quickly as feasible. We accept that the hotel was not recently refurbished, and as a result, certain materials deteriorate with time.Nonetheless, we truly hope that we will have the opportunity of welcoming you back in the near future.Kindest Regards,Guest Relations Department

10/10 Excellent

Sigal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was amazing the facilities, the food… but especially the people. The reception, the dining room so kind, helpful..- just everything. Thank you so much. Definitely will come back.
Stayed 1 night in Sep 2023
Response from Guest Relations Department on Oct 25, 2023
Dear Sigal,Τhank you very much for your truly excellent feedback. We are more than happy to know that we have meet your expectations and look forward to welcome you back again soon!We truly hope that we will have the opportunity of welcoming you back in the near future.Kindest Regards,Guest Relations Department

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service…thank you
From the moment you arrive you are welcomed and made to feel cared for by all of those working at reception (special mention to Stella). Marina in the customer service area was outstanding as she organized two amazing excursions and an early morning departure! Thank you to all.
Stayed 7 nights in Sep 2023
Response from Guest Relations Department on Oct 25, 2023
Dear Mrs. Judith, Thank you for your nice words considering your stay with us. We are more than glad that we were able to satisfy your expectations. We appreciate your kindness to our hard working staff, as it is one of our asset, always willing to help and assist our mutual guests. We take this opportunity of welcoming you once again in our resort in order to exceed your expectations this time. With kindest regards, Guest Relations Department

10/10 Excellent

Max

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for families
Stayed 9 nights in Jul 2023
Response from Manolis Th. Maris, General Hotel Manager at Out of on Aug 8, 2023
Dear Mr. Max,Thank you for choosing "Out of the Blue Resort" on your recent vacation and for having taken the time to share your experience. It was a pleasure for us to welcome you here. It makes us very happy to learn that your holidays with us was a wonderful and unforgettable experience and that you also enjoyed the hotel's environment. We are very happy to know that the service which you experienced from our staff met or even exceeded your expectations. Looking forward to welcoming you back at "Out of the Blue Resort" on Crete. Best regards,Manolis Th. Maris, General Hotel Manager at Out of the Blue Resort

10/10 Excellent

Allen Harold

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful views, right on the beach. Helpful staff. I lost count off how many restaurant and swimming pool options we had. Outstanding.
Stayed 3 nights in Jul 2023
Response from Manolis Th. Maris General Hotel Manager at Out of on Aug 8, 2023
Dear Mr. Allen Harold, Thank you for taking the time to write this lovely review. It makes us very happy to learn that your holidays with us was a wonderful and unforgettable experience and that you also enjoyed the hotel's environment. We hope to have the opportunity to welcome you back in the future. In the meantime, if you are so inclined, please find us on Facebook, Instagram, Pinterest and Twitter for all the latest news and events happening in our resort.Best Regards, Manolis Th. Maris General Hotel Manager at Out of the Blue Resort

10/10 Excellent

Amanda

Travelled with partner
Lovely location and place. The food was great and had something for everyone. Loved the beaches.
Stayed 7 nights in Jun 2023
Response from Manolis Th. Maris General Hotel Manager at Out of on Jun 30, 2023
Dear Ms. Amanda,Thank you for taking the time to write this review. It makes us very happy to learn that your holidays with us was a wonderful and unforgettable experience and that you also enjoyed the hotel's food and environment. We hope to have the opportunity to welcome you back in the future. In the meantime, if you are so inclined, please find us on Facebook, Instagram, Pinterest and Twitter for all the latest news and events happening in our resort. Best Regards, Manolis Th. Maris General Hotel Manager at Out of the Blue Resort

8/10 Good

Lynn

Travelled with family
Liked: Cleanliness, amenities
We liked the beach and garden and general public areas and pool. The rooms were spacious but not in great condition. Also, small things were missing like teaspoon, milk and personal care products. The dispenser for hair and body was poor quality. The shower screen above the bath swing open and the floor got wet. The floor in the other shower was very slippery.
Stayed 2 nights in May 2023
Response from Manolis Th. Maris, General Hotel Manager on May 19, 2023
Dear Ms. Lynn, Thank you for choosing "Out of the Blue Resort" on your recent vacation and for taking the time to share your experience. It was a pleasure for us to welcome you here. We are very concerned to read about some inconveniences. Kindly note all your comments have been taken into consideration and communicated to the head departments. Please be assured that we are taking the necessary steps to ensure the complete satisfaction of our guests. Looking forward to welcoming you back at "Out of the Blue Resort" on Crete. Best regards,Manolis Th. MarisGeneral Hotel Manager at Out of the Blue Resort

6/10 Okay

Leen

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2022

6/10 Okay

Gillian

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dated property
The property is dated, spread out of different levels and a mixture of old and new.
Stayed 6 nights in Sep 2022
Response from Manolis Th. Maris, General Hotel Manager on Oct 5, 2022
Dear Mr. Gillian,Thank you for choosing "Out of the Blue Resort" on your recent vacation and for taking the time to share your experience. It was a pleasure for us to welcome you here. We are very concerned to read about some inconveniences.Kindly note all your comments have been taken into consideration and communicated to the head departments. Please be assured that we are taking the necessary steps to ensure the complete satisfaction of our guests.We are sorry again that your holiday did not meet your expectations.Looking forward to welcoming you back at "Out of the Blue Resort" on Crete.Best regards,Manolis Th. MarisGeneral Hotel Manager at Out of the Blue Resort

10/10 Excellent

Martene

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The resort was lovely, staff were excellent and the property was beautiful!
Stayed 2 nights in Sep 2022
Response from Manolis Th. Maris General Hotel Manager on Oct 5, 2022
Dear Ms. Martene,Thank you for taking the time to write this lovely review. It makes us very happy to learn that your holidays with us was a wonderful and unforgettable experience and that you also enjoyed the hotel's environment. And thank you for the good comments about our colleagues’ service.We always work towards offering the greatest experiences to our guests, and your feedback shows us we are doing it right. We hope to have the opportunity to welcome you back in the future. In the meantime, if you are so inclined, please find us on Facebook, Instagram, Pinterest and Twitter for all the latest news and events happening in our resort.Best Regards,

10/10 Excellent

Kim, Kew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2022

10/10 Excellent

William

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Upscale, five star resort feel In Crete
Stayed 1 night in Jul 2022
Response from Manolis Th. Maris General Hotel Manager at Out o on Sep 24, 2022
Dear Mr. William,Thank you for taking the time to write this lovely review. It makes us very happy to learn that your holidays with us was a wonderful and unforgettable experience and that you also enjoyed the hotel's environment. And thank you for the good comments about our colleagues’ service.We always work towards offering the greatest experiences to our guests, and your feedback shows us we are doing it right. We hope to have the opportunity to welcome you back in the future. In the meantime, if you are so inclined, please find us on Facebook, Instagram, Pinterest and Twitter for all the latest news and events happening in our resort.Best Regards,Manolis Th. MarisGeneral Hotel Manager at Out of the Blue Resort

10/10 Excellent

SHAY

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Nice resort ⛵ Charming beaches and a pleasant town
Stayed 4 nights in Jul 2022

4/10 Poor

david

Business traveller, Travelled with partner
Disliked: Staff & service, property conditions & facilities
Property need repair. Internet was very poor. Staff did not understand English well or could not bother to respond to simple questions
Stayed 3 nights in Sep 2021

8/10 Good

saeed

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful, expensive resort. Certain things were irksome, they refused to give any teabags or coffee sachets in room, although a tea pot was there. Shower tree was not adequately covered, one had to mop the floor after shower. Food menu was just ok
Stayed 3 nights in Jun 2021

10/10 Excellent

Antonios

Stayed 3 nights in Oct 2023
Response from Guest Relations Department on Oct 25, 2023
Dear Mr. Antonios, Thank you so much for taking your time reviewing your recent accommodation in our hotel. We are glad thet we were able to meet your expectations and we look forward to welcoming you once again in our resort, in order to exceed them. Kind regards, Guest Relations Department

10/10 Excellent

ANNIE MARIE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
J'ai apprécié le confort de la chambre junior suite, son immense terrasse avec une vue panoramique sur la mer, le village d'Agia Pelagia et la montagne.
Stayed 9 nights in Sep 2023
Response from Guest Relations Department on Oct 25, 2023
Chère Mme Annie Marie,Merci beaucoup pour votre remarque vraiment excellente. Nous sommes plus que heureux de savoir que nous avons répondu à vos attentes et nous nous réjouissons de vous accueillir de nouveau bientôt!Nous espérons sincèrement que nous aurons l'occasion de vous accueillir à nouveau dans un proche avenir.En toute honnêteté,Guest Relations Department

10/10 Excellent

Rodolphe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2023
Response from Guest Realtions Department on Sep 1, 2023
Dear Mr. Rodolphe, Τhank you very much for your excellent feedback. We are more than happy to know that we have meet your expectations and look forward to welcome you back again soon! We truly hope that we will have the opportunity of welcoming you back in the near future. Kindest Regards, Guest Relations Department

8/10 Good

Elisa

La struttura è immersa in un giardino botanico e le albe sono incantevoli
Stayed 14 nights in Jul 2023
Response from Guest Relations Department on Sep 1, 2023
Dear Ms. Elisa, Thank you for taking your time reviewing your recent stay with us. We appreciate that you enjoyed your stay and pleased with our surroundings. We look forward welcoming you in our facilities once again for another memorable stay. Best Regards,Guest Relations Department

10/10 Excellent

loic

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jun 2023
Response from Manolis Th. Maris, General Hotel Manager on Jun 13, 2023
Dear Ioic, Thank you for your excellent evaluation. We always do our very best to exceed our clients expectations and your positive feedback is a consistant motivations for us. We look forward to welcome you once again. Best Regards,

6/10 Okay

Sylvie

Travelled with family
Liked: Cleanliness, staff & service
Parfaite localisation, personnel poli et très avenant, cependant pour un 5 étoiles le lit était affreux et la salle de bain a besoin d’un bon rafraîchissement.
Stayed 4 nights in Apr 2023
Response from Manolis Th. Maris, General Hotel Manager at Out o on May 1, 2023
Dear mrs Sylvie,thank you for your comments.it is realy pity ,that we did not had the chance to talk with you ,concerning your room.if we knew we would definatly help !!we hope to have thepleasure to welcome you another time !!kindest regards!!

10/10 Excellent

Ioannis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent room excellent stuffs excellent food and Breakfast
Stayed 1 night in Apr 2023
Response from Manolis Th. Maris on Apr 25, 2023
Dear mr Ioannis,thank you very much .we hope to have the pleasure to welcome you again in our hotel.have a Great Day!!

8/10 Good

Hubert

Travelled with group
Liked: Staff & service, amenities
Ich habe zwei Zimmer gebucht.Beim Check in b kam ich das gebuchte und mein Freund ein Upgrade.( Negativ daran war das der Upgrade als viel besser und mit meinem Zimmer nicht vergleichbar ist beschrieben wurde) Dachte danach das mein Zimmer das letzte sein muss …Dem war aber nicht so.im Haupthaus,etwas älter aber o.k.Im Upgrade Zimmer funktionierte einiges nicht…Klimaanlage heizt auf 30 Grad ..Erst nach zwei Tagen durfte er das Zimmer wieder wechseln .(In dem ging nur der Safe nicht)von der einten Junior Suite in die nächste.Umgebung der Anlage ist Top .Der Hotelstrand mit Bar ist sehr gut.Das Frühstück hat keine gute Qualität.Weniger wäre mehr .Hatte zum Glück nur Zimmer mit Frühstück gebucht.Probierte dennoch einmal ein Internes Italienisches Restaurant….Top Lage ,guter Service aber Preis Leistung stimmt nicht .Essen hatte eher ein tiefes Niveau zu Top Niveau Preisen .Zu Fuss Ausserhalb der Anlagehat es aber sehr gute Tavernen und Speiserestaurants.
Stayed 6 nights in Sep 2022
Response from Manolis Th. Maris on Oct 12, 2022
Dear Mr. Hubert,Thank you for choosing "Out of the Blue Resort" on your recent vacation and for taking the time to share your experience. It was a pleasure for us to welcome you here. We are very concerned to read about some inconveniences.Kindly note all your comments have been taken into consideration and communicated to the head departments. Please be assured that we are taking the necessary steps to ensure the complete satisfaction of our guests.Looking forward to welcoming you back at "Out of the Blue Resort" on Crete.Best regards,Manolis Th. MarisGeneral Hotel Manager at Out of the Blue Resort

8/10 Good

Claudio Benedetto

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Abbiamo soggiornato in questa struttura a metà Settembre, la posizione è molto comoda sia per l'aeroporto sia per gite ad Heraklion. Spiaggia privata molto bella ma piccola a Settembre non abbiamo avuto problemi nel trovare sdraio libere. L'accesso diretto al paese è apprezzabile non avrei fatto un all inclusive a sapere che il paese offrisse cosi tanti ristoranti . La Struttura non è 5 stelle è stanca e ha bisogno di manutenzione il giardino una favola il ristorante nulla da ricordare la qualità non è il massimo per una clientela italiana. C'è comunque molta professionalità lo staff è molto carino e sempre sorridente. Come vacanza gradevole.
Stayed 7 nights in Sep 2022
Response from Manolis Th. Maris General Hotel Manager on Oct 5, 2022
Dear Mr. Claudio,Thank you for choosing "Out of the Blue Resort" on your recent vacation and for taking the time to share your experience. It was a pleasure for us to welcome you here. We are very concerned to read about some inconveniences.Kindly note all your comments have been taken into consideration and communicated to the head departments. Please be assured that we are taking the necessary steps to ensure the complete satisfaction of our guests.Looking forward to welcoming you back at "Out of the Blue Resort" on Crete.Best regards,Manolis Th. MarisGeneral Hotel Manager at Out of the Blue Resort

8/10 Good

Anne Laurence

Travelled with partner
Liked: Cleanliness, staff & service
La végétation, la propreté de l'eau...
Stayed 7 nights in Sep 2022
Response from Manolis Th. Maris on Sep 24, 2022
Chere Madame Anne,Un grand merci pour votre commentaire si agréable à lire! C'est un vrai plaisir de lire que vous avez passé un bon séjour et que vous avez apprécié les services que nous offrons.Nous espérons avoir le plaisir de vous accueillir à nouveau pour un nouveau séjour, sans les limites des mesures covid. Jusque là, nous vous invitons à nous suivre sur notre page Facebook, Instagram et Twitter afin de rester à jour avec nos actualités et nos offres.Très Cordialement,Manolis Th. MarisGeneral Hotel Manager at Out of the Blue Resort

8/10 Good

Gianluca

Travelled with partner
Struttura in parte ristrutturata, la nostra camera era situata infatti nel complesso nuovo ed era molto bella, grande e vista mare. Partendo dai lati positivi, si può dire che in generale il Resort è bello, molto grande immerso nel verde e con diverse piscine e ristoranti e con una spiaggia privata con un mare stupendo e limpido, colazione molto ricca e buona nel complesso, la posizione con accesso diretto ad Agia Pelagia paesino di pescatori con spiaggia e ristorantini immerso in una riserva naturale, mare incredibile. Venendo alle note negative, la pulizia in generale è scarsa, camere non pulite bene e spazi comuni lasciati un po' andare non da 5 stelle. Inoltre anche se la spiaggia è privata e compresa nel costo complessivo è molto piccola per la quantità delle persone che popolano il resort, io ad esempio mi svegliavo tutte le mattine alle 8 per andare a prendere due lettini e la prima fila era già piena e in parte la seconda e quando si è in vacanza non è molto piacevole. Durante la giornata era solito assistere a litigi per i lettini e a proteste di coloro che scendevano in spiaggia tardi senza trovare posto. Inoltre anche se il resort è per famiglie non è dotato di spazi adult only, nemeno una piscina delle 4 a disposizione ad esempio per chi volesse, durante la giornata, avere un attimo di relax lontano dal frastuono e dalla confusione.
Stayed 7 nights in Aug 2022
Response from Manolis Th. Maris, General Hotel Manager at Out o on Sep 24, 2022
Dear Mr. Gianluca,Thank you for choosing "Out of the Blue Resort" on your recent vacation and for having taken the time to share your experience. It was a pleasure for us to welcome you here.It makes us very happy to learn that your holidays with us was a wonderful and unforgettable experience and that you also enjoyed the hotel's environment. We are very happy to know that the service which you experienced from our staff met or even exceeded your expectations.Looking forward to welcoming you back at "Out of the Blue Resort" on Crete.Best regards,Manolis Th. Maris,General Hotel Manager at Out of the Blue Resort