2 outdoor pools, pool umbrellas, sun loungers

Reviews of Mitsis Selection Alila

5 out of 5
Mitsis Selection Alila
Faliraki, Rhodes, Rhodes

Reviews

9.4

Exceptional

Rating 10 - Excellent. 362 out of 495 reviews" "
Rating 8 - Good. 96 out of 495 reviews" "
Rating 6 - Okay. 22 out of 495 reviews" "
Rating 4 - Poor. 10 out of 495 reviews" "
Rating 2 - Terrible. 5 out of 495 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Steven, Bolton

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely Hotel, staff can’t do enough for you. Very enjoyable one week stay 👍
Stayed 7 nights in May 2024
Response from Mitsis Selection Alila on May 22, 2024
Dear Steven ,Thank you for sharing your experience with us! We're thrilled to hear that you had a lovely stay at Mitsis Selection Alila. Our team takes great pride in providing exceptional service, and it's fantastic to know that they went above and beyond to ensure your comfort and enjoyment throughout your one-week visit. We hope to welcome you back for another unforgettable stay in the future!Warm Regards,

10/10 Excellent

Niesiha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything!!! Money well spent! The staff is amazing very kind people!!!
Stayed 5 nights in May 2024
Response from Mitsis Selection Alila on May 22, 2024
Dear Niesiha,We're absolutely thrilled to hear that your stay at Mitsis Selection Alila was everything you hoped for and more! It's fantastic to know that you found value in your investment and that our staff's kindness and hospitality made your experience unforgettable. Your satisfaction means the world to us, and we can't wait to welcome you back for another incredible stay in the future!Warm Regards,

10/10 Excellent

Kevin Ka Wing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024
Response from Mitsis Selection Alila on May 16, 2024
Dear Kevin Ka Wing ,Thank you for taking the time to share this amazing rating about your recent experience with us.It was a pleasure having you and we are looking forward to welcoming you back in the near future.Best regards,

8/10 Good

Wannie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great atmosphere and entertainment. Enjoyed the dining experience and not far to town. But for my room and its location, I would have rated it excellent.
Stayed 5 nights in May 2024
Response from Mitsis Selection Alila on May 12, 2024
Dear Wannie,Thank you for sharing your feedback with us! We are thrilled to hear that you enjoyed the atmosphere, entertainment, and dining experience during your stay. We understand the importance of a comfortable room, and we apologize if your room's location did not meet your expectations. We hope to have the opportunity to welcome you back for an even more exceptional experience in the near future!Best regards,Mitsis Selection Alila

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in May 2024
Response from Mitsis Selection Alila on May 14, 2024
Dear Karin,Thank you for your commendation of Mitsis Selection and for your 5 star review. We trust you had a wonderful stay and look forward to hosting you again once more.Best regards,Mitsis Selection Alila

10/10 Excellent

Georgina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel to stay at, and so many food options. Also it's great that you get a free water bottle to keep you cool throughout your stay.
Stayed 1 night in May 2024
Response from Mitsis Selection Alila on May 11, 2024
Dear Georgina,Thank you for your wonderful review! We're delighted to hear that you had a great stay at Mitsis Selection Alila and enjoyed the wide range of food options available. Providing our guests with a variety of culinary choices is important to us, and we're thrilled that you appreciated it.We're thrilled that you appreciated the complimentary water bottle during your stay. It's our pleasure to provide such amenities as a small gift from us to help you remember the wonderful time you had at our hotel. We hope to have the pleasure of welcoming you back for another fantastic stay in the future!Warm Regards,

10/10 Excellent

Annemarie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent quality and service, food and drinks were first class, all staff were amazing, friendly and efficient, accommodation was fantastic
Stayed 10 nights in Apr 2024
Response from Mitsis Selection Alila on May 8, 2024
Dear Annemarie,Thank you very much for your kind words! We are thrilled to hear that you had such a positive experience with us. Providing excellent quality and service is our top priority, and we are delighted that you enjoyed the food, drinks, and accommodation. Our team works hard to ensure that every guest feels welcome and well taken care of. We truly appreciate your feedback and hope to welcome you back again soon!Sincerely,Mitsis Selection Alila

10/10 Excellent

Melody

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Apr 2024
Response from Mitsis Selection Alila on May 6, 2024
Dear Melody,We extend our sincere gratitude for your investment of time in submitting a five-star review. Your willingness to share your positive experience is truly appreciated, and we eagerly look forward to the prospect of welcoming you again soonBest Regards,Mitsis Selection Alila

10/10 Excellent

Noga

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 8 nights in Apr 2024
Response from Mitsis Selection Alila on May 6, 2024
Dear Noga,Thank you for your valuable time in providing a five-star review. We sincerely appreciate your efforts in sharing your positive experience with us and eagerly anticipate the opportunity to welcome you back in the near future.Sincerely,Mitsis Selection Alila

10/10 Excellent

Shamsha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort!! Excellent & very helpful staff!! Very clean good food & vibes The best resort I have even been in
Stayed 2 nights in Apr 2024
Response from Mitsis Selection Alila on Apr 30, 2024
Dear Shamsha,Thank you so much for your kind words and exceptional review of us. We are thrilled to hear that you found it beautiful and that you had an excellent experience with our helpful staff.Ensuring a clean environment and offering delicious food and positive ambiance are top priorities for us,we are therefore delighted that you appreciated these aspects of your stay.Your feedback means the world to us, and we are honored to be considered the best hotel you have ever been to. We truly hope to have the pleasure of welcoming you back in the future for another wonderful experience.Warm regards,Mitsis Selection Alila

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would like to thank Michelle from guest relations for always being helpful and arranging a cake and wine for our anniversary she is a lovely lady. Also Nana in brunch she recognised us from 2 years ago she is another lovely lady we will miss her hugs and chats. We would also like to thank Vengellis at the beach bar a lovely young man always cheerful and remembered what we had to drink. All of the staff are lovely here. Thank you for a lovely holiday. Very clean and friendly place to go. We was a little disappointed with the food this time. They have a very good choice of food but it could be a bit hotter.
Stayed 7 nights in Apr 2024
Response from Mitsis Selection Alila on Apr 28, 2024
Dear Graham,Thank you for taking the time to share your feedback with us following your recent stay at Mitsis Selection Alila. We truly value your comments as they help us continuously improve and provide the best possible experience for our guests.Firstly, we are delighted to hear that Michelle from Guest Relations, Nana, Vangellis, and the rest of our team made such a positive impression on your holiday. It is heartwarming to know that their dedication to exceptional service and genuine care enhanced your anniversary celebration and overall experience with us.Your compliments regarding the cleanliness and friendliness of our resort are greatly appreciated. Maintaining a welcoming and pristine environment is a priority for us, and we are pleased that it contributed to your enjoyment.We sincerely apologize for any disappointment you experienced with the food quality during your stay. Rest assured, your feedback has been shared with our culinary team to address the temperature of the dishes and ensure that they meet our guests' expectations in the future.Once again, thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for another memorable visit in the future.Best regards,Mitsis Selection Alila

6/10 Okay

Emuobor

Travelled with family and small children
On first impression we were impressed but a few things lowered our experience throughout our 6-night stay. 1. When we were taken to our room I saw a cigarette in our pool, however, this was removed immediately. 2. No one seemed to have the tools to amend our a la carte restaurant booking which didn't make sense since the booking was done online, that was frustrating. 3. Was not a big fan of the pebble beach experience Lindos had a better beach experience. 4. Kids club was not very engaging, and activities were very limited. No soft play options either. 5. The staff serving food in the main restaurant was slow and unattentive and this was consistent throughout. However, there was 1 extremely helpful lady I believe she was the host who showed brilliance. 6. Not as friendly as I would have expected everyone seemed to keep to themselves. Overall not a completely terrible experience but fell short of my expectations in a major way.
Stayed 6 nights in Apr 2024

10/10 Excellent

Thamina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly, clean modern hotel with lots of dinning options. Would definitely recommend
Stayed 4 nights in Apr 2024
Response from Mitsis Selection Alila on Apr 20, 2024
Dear Thamina,Thank you for your kind words! We sre thrilled to hear that you enjoyed your experience with us. Providing a clean, modern environment and excellent dining options are top priorities for us, and we are glad to hear that our staff's hospitality left a positive impression on you. Your recommendation means a lot to us, and we look forward to welcoming you back in the future!Best regards,

8/10 Good

Xzavian

Liked: Cleanliness, staff & service, property conditions & facilities
Enjoyed my stay . Would come back and would recommend
Stayed 2 nights in Apr 2024
Response from Mitsis Selection Alila on Apr 17, 2024
Dear Xzavian,Thank you for your review. We are delighted to hear that you enjoyed your stay. We look forward to hosting you again.Best regards,

10/10 Excellent

Tiffany

Stayed 7 nights in Apr 2024
Response from Mitsis Selection Alila on May 6, 2024
Thank you for your thoughtful gesture in leaving a five-star review. Your willingness to share your positive experience is highly valued, and we eagerly anticipate the opportunity to welcome you back in the near future.Warm regards,Mitsis Selection Alila

10/10 Excellent

Pritesh

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from Mitsis Selection Alila on Apr 17, 2024
Dear Pritesh,Thank you for your review! We hope to welcome you back soon.Best regards,

8/10 Good

Maya

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful and modern hotel in Rhodes, rooms and facilities were clean and there was plenty to do in the resort. Staff were friendly and helpful, we had a bottle of rose in the room when we arrived and on our last night we had a fruit platter and lemonade delivered to the room, which I thought was really thoughtful. Would definitely stay here again so many food choices and excellent entertainment in the evenings, would highly recommend!
Stayed 4 nights in Apr 2024
Response from Mitsis Selection Alila on Apr 17, 2024
Dear Maya,Thank you for your glowing review of our hotel! We are thrilled to hear that you enjoyed your stay with us and that our clean rooms, plentiful facilities, and friendly staff contributed to a memorable experience. It's wonderful to know that you appreciated the thoughtful gestures, such as the complimentary bottle of rosé and the fruit platter with lemonade on your last night.We take great pride in offering a wide variety of food choices and providing excellent evening entertainment for our guests. Your recommendation means a lot to us, and we would be honored to welcome you back for another enjoyable stay in the future. If there's anything else we can do to enhance your experience further, please don't hesitate to let us know. Thank you again for choosing our hotel, and we look forward to hosting you again soon!Best regards,

10/10 Excellent

Ann-Marie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Apr 2024
Response from Mitsis Selection Alila on Apr 12, 2024
Dear Ann-MarieWe would like to thank you for your 5 star rating. We hope to welcome you back in the future.Best regards,

8/10 Good

Rupinder

Stayed 7 nights in Mar 2024
Response from Mitsis Selection Alila on Apr 17, 2024
Dear Rupinder,Thank you for your review.We look forward to hosting you again in the future.Sincerely

10/10 Excellent

Gaurav

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room are modern and clean, staff service is extremely high where ever you go they are happy to help. Loads of dining options and food is tasty and service is prompt. We were two families of 4 people each and we enjoyed our stay thoroughly. Can't recommend enough.
Stayed 7 nights in Mar 2024
Response from Mitsis Selection Alila on Apr 7, 2024
Dear Gaurav,We sincerely appreciate your gracious feedback and the time you have taken to share your experience. It is truly rewarding to hear that our modern and clean facility met your expectations, and that our staff provided high-quality service with a genuine willingness to assist. We are delighted that our array of dining options and delicious cuisine, served promptly, added to the enjoyment of your stay. Your recommendation means the world to us and we look forward to welcoming you back in the near future!Best regards,

10/10 Excellent

sevoula

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff could not do enough for us . The customer relations lady Vitalia, the reception staff Dominika & Iris & Tsampika & Rania the bar and the porter Nestor were all professional & excellent at keeping us comfortable and making our stay the most enjoyable . The stay was excellent and the kids had a lovely time. The rooms were clean & spacious with a lovely view and minibar . Our holiday was fantastic due to the lovely hotel & welcoming & helpful staff . They were very accommodating and friendly . Fantastic staff and facilities to relax and enjoy every minute .
Stayed 1 night in Apr 2024
Response from Mitsis Selection Alila on Apr 7, 2024
Dear Sevoula,We extend our sincere gratitude for your wonderful 5-star review. It brings us immense pleasure to hear that Dominika, Iris, Tsampika, Rania, and Nestor provided you with exemplary, ensuring your utmost comfort throughout your stay. We are delighted that your children enjoyed a memorable experience and that our immaculate rooms met your expectations. Your commendation is deeply appreciated, and we eagerly anticipate the opportunity to welcome you back for another stay.Warm regards,

10/10 Excellent

marian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Unique is the architecture of this hotel, secondly it’s the staff ! Cuisine, restaurants etc. cleanliness is key here . I had room 604 sea view not as good as other sea view as it’s a little restricted with a wall instead of glass , otherwise wonderful large room 👍 Thank you Alila 💕
Stayed 4 nights in Mar 2024
Response from Mitsis Selection Alila on May 3, 2024
Dear Marian,Thank you for sharing your experience with us, and for highlighting the unique architecture and outstanding service provided by our staff. We greatly appreciate your feedback on the room. We are delighted to hear that you enjoyed the spaciousness of your room and had a wonderful overall experience with us. We look forward to welcoming you back in the future. Thank you again for choosing to stay with us!Sincerely,Mitsis Selection Alila

10/10 Excellent

marian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our Room 604 was lovely, little restricted with a wall instead of others being glass front but lovely view 😊 . Cannot fault staff here , all food is wonderful ! Entertainment great! Very clean hotel , area’s are kept immaculate, a special thanks to all the reception staff very helpful, and well done to the pizza guy on beach 🏖️. Thanks MITSIS Alila 👍
Stayed 1 night in Mar 2024
Response from Mitsis Selection Alila on Apr 7, 2024
Dear Marian,We sincerely appreciate your gracious feedback regarding your recent stay with us. It is delightful to learn that you found our culinary offerings exceptional, our hotel impeccably clean, and our reception staff exceedingly helpful. We extend our gratitude for acknowledging the exemplary service provided by our team members, including the pizza service on the beach. We look forward to the pleasure of welcoming you back for another outstanding experience in the near future.Best regards,

6/10 Okay

marian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I should have had full sea view but was given partial sea view as it had brick wall and when sitting on balcony you could not see the view! I was given room 604!!! Not full sea view 😡. Also Expedia had given false info on city tax instead I had to pay 40 euro extra not what was on Expedia invoice!!!
Stayed 3 nights in Mar 2024

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Mitsis Alila Resort & Spa on Mar 8, 2024
Dear Peter, Thank you for your feedback and for rating us 4 stars on Expedia. We're pleased to hear that you had a positive experience during your stay at Mitsis Selection Alila. We appreciate your support and hope to have the opportunity to exceed your expectations in the future.Sincerely, Mitsis Selection Alila

10/10 Excellent

Henry Charles Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel, staff are very friendly, good facilities and was a very good stay.
Stayed 4 nights in Oct 2023
Response from Mitsis Alila Resort & Spa on Nov 1, 2023
Dear Henry Charles Robert,We're thrilled to hear you had a great stay! Thank you for your kind words about our friendly staff and excellent facilities. We look forward to hosting you again soon!Best regards,

10/10 Excellent

Hina, London

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of the best resorts I have ever stayed in. The property is so clean, modern and has the best facilities. The staff is so courteous. Plenty of food options to choose from. I cant wait to go back again.
Stayed 4 nights in Oct 2023
Response from Mitsis Alila Resort & Spa on Nov 1, 2023
Dear Hina,We're delighted that you enjoyed your stay at our resort! We appreciate your kind words about our clean, modern property, excellent facilities, courteous staff and diverse dining options. We can't wait to welcome you back soon for another great experience! Thank you for choosing us!Warm regards,

10/10 Excellent

Dean

Liked: Cleanliness, property conditions & facilities
Stayed 9 nights in Oct 2023
Response from Mitsis Alila Resort & Spa on Oct 31, 2023
Dear Mr. Dean,We are truly delighted to receive your excellent rating and positive review! Your satisfaction is our top priority and we are thrilled to hear that we have met your expectations. Our team works hard to provide the best possible experience and it is incredibly rewarding to see that effort reflected in your feedback.Thank you for your support and for choosing us. We look forward to welcoming you again in the future!Warm regards,Mitsis Alila Resort & Spa

8/10 Good

Amit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from Mitsis Alila Resort & Spa on Oct 28, 2023
Dear Amit,Thank you for taking the time to review us on Expedia and for the rating of 4/5. We value your feedback and will use it to improve our services. If there are any specific areas you believe we can enhance, please do not hesitate to let us know. We hope to have the pleasure of serving you again and exceeding your expectations on your next visit.Best regards,Mitsis Alila Resort & Spa

10/10 Excellent

Peju

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved staying at Mitsis Alila. The beach and the surroundings was my favourite thing to do. The beach was so clean and I could spend a lifetime (obviously exaggerated) at this resort. The staff were so kind, helpful and always smiling. Thank you we had an amazing time with you.
Stayed 6 nights in Oct 2023
Response from Mitsis Alila Resort & Spa on Oct 25, 2023
Dear Peju,We would like to express our sincere appreciation for taking the time to share your feedback about your recent stay at Mitsis Alila. Your kind words truly resonate with the entire team here and we are delighted to hear about your experience.We are thrilled to know that you thoroughly enjoyed your time at our resort and that the beach and its surroundings left such a lasting impression on you. Furthermore, it warms our hearts to read about your positive interactions with our staff. We pride ourselves on delivering exceptional service and their kindness, helpfulness and ever-present smiles exemplify our commitment to ensuring a memorable experience for our guests.Your gracious words are truly appreciated, and we are grateful for the opportunity to have been a part of your vacation. We look forward to the privilege of hosting you once more in the future and we are committed to providing you with another remarkable stay at Mitsis Alila.Warm regards,Mitsis Alila Resort & Spa

10/10 Excellent

Ravi

Liked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 3 nights in Oct 2023
Response from Mitsis Alila Resort & Spa on Oct 23, 2023
Dear Mr. Ravi,Thank you for the 5-star rating! We appreciate your support and are delighted to know you had a great experience with us.We look forward to serving you again soon!Warm regards,Mitsis Alila Resort & Spa

8/10 Good

Isla

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Not as good as it used to be
We stayed at this hotel in 2019 and chose it again this year as we had previously been so impressed by it. Unfortunately standards have slipped since 2019. Service was slow in many areas and products unavailable. We were a family of 3 but our room was made up for 2. Housekeeping did come and make the bed up but we never received sufficient towels.On ordering a latte or cappuccino at breakfast it was regularly up to 20 minutes before this was served. We were always finished eating before the coffees were served. Some staff worked extremely hard but others were quite lazy. Wait times in the bar behind reception were often excessive due to a lack of staff. They claimed they couldn't always offer all drinks as they hadn't had time to stock the bar, they had been serving customers since the start of their shift. The pool bar ran out of diet coke on day 4 of our holiday and it was never replenished. The food on the buffet was actually quite limited and repetitive compared to our previous trip.We had a vomit-like substance appear in the shower so called reception to no avail. After visiting reception they sent housekeeping up to dose the shower. Housekeeping blamed us for being sick in the shower when there was quite clearly an issue with the drains. She also mopped the substance up and then used the dirty mop to clean the bathroom floor! Alila was an excellent hotel but I would now say it is between average and good. It's a 4 star hotel now
Stayed 7 nights in Oct 2023
Response from Mitsis Alila Resort & Spa on Oct 19, 2023
Dear Isla,Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate the opportunity to address your concerns and share our perspective.Firstly, we'd like to emphasize that our staff strives to provide the best possible service to our guests and minimize waiting times. We acknowledge that there were delays in service and product availability during your stay and we apologize for any inconvenience you may have experienced. These delays can sometimes occur, especially during peak periods or due to unforeseen circumstances and we are continually working on improving our service to ensure a more seamless experience for our guests.Regarding the housekeeping service, we do our best to ensure that the room setup and the number of towels are in line with our guests' preferences. We understand that everyone has different needs and we're more than willing to adjust our service based on your requirements.Maintenance issues, like the one you described in your bathroom, can indeed be unfortunate. It is essential to us that such issues are addressed promptly and effectively. We appreciate your feedback as it helps us improve our services and meet our guests' expectations and we thank you once again for sharing your thoughts and adbanced rating. We hope you would consider giving us another opportunity in the future to demonstrate the high standards we aim to maintain. Your satisfaction remains our top priority.Thank you for your valuable input and we look forward to welcoming you back for a better experience.Warm regards,Mitsis Alila Resort & Spa

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
This is a simple all inclusive hotel. It is a generous site and comfortable but has number of drawbacks. 1. food is appalling 2. the hotel is understaffed and service staff cant keep up with demands, needs and tidying communal spaces 3. pool is very small for this size of a hotel Overall staff are lovely and very accommodating. Given this is an all inclusive hotel - I wouldn't come back again because the food was that bad.
Stayed 4 nights in Oct 2023
Response from Mitsis Alila Resort & Spa on Oct 15, 2023
Dear Reviewer,We appreciate your feedback on your recent stay at our all-inclusive hotel. We'd like to address some of the concerns you raised.We understand that the quality of our cuisine is of paramount importance to our guests and we regret to learn that you found it disappointing. We take the dining experience of our guests seriously and are dedicated to offering a diverse array of cuisines to cater to a wide range of tastes. Our restaurants include options spanning from Greek to Asian, Italian to Mexican, in addition to our main restaurant. We are surprise to see such comments as our cuisine is always being praised.Moreover, we endeavor to provide a serene and enjoyable pool experience, offering a variety of pool options. In addition to our main pool, we have two dedicated children's pools to ensure a safe and enjoyable environment for families with young ones. We also provide an indoor pool for guests who prefer a more private or sheltered swimming experience. Our goal is to provide a range of aquatic options to cater to the diverse preferences of our guests.We sincerely appreciate your kind words regarding our staff. We take pride in their dedication to accommodating the needs of our guests. We firmly believe that we maintain an adequate number of staff members to sustain a high level of service. If you encountered any delays or service shortcomings during your stay, we extend our sincerest apologies and will address these matters with our team to ensure a more efficient and enjoyable experience for future guests.We are committed to an ongoing process of service improvement and hope you will consider giving us another opportunity to exceed your expectations in the future. Thank you for choosing our hotel and we eagerly look forward to the possibility of welcoming you back in the future.Warm regards,Mitsis Alila Resort & Spa

10/10 Excellent

Jiten

Stayed 7 nights in Aug 2023
Response from Mitsis Alila Resort & Spa on Oct 12, 2023
Dear Jiten,We would like to primarily thank you for choosing Mitsis Alila Resort & Spa for your recent holidays and for awarding us with this excellent rating.We hope you had a wonderful stay at our resort and we have the chance to welcome you back soon.Warm regards,Mitsis Alila Resort & Spa

8/10 Good

Karen

Stayed 2 nights in Oct 2023
Response from Mitsis Alila Resort & Spa on Oct 31, 2023
Dear Mrs. Karen,We would like to extend our heartfelt thanks for taking the time to share your feedback following your recent stay at our hotel. Your insights are highly valuable to us and we appreciate your 4-star rating.Your 4-star rating suggests that you were generally pleased with your visit, but there may be some aspects where we can make improvements to ensure a 5-star experience in the future. Your input is essential to our ongoing efforts to provide the best possible service to our guests.Once again, thank you for choosing our hotel and for your valuable feedback. We remain dedicated to improving our services and creating memorable experiences for all our guests.We look forward to having the pleasure of welcoming you back in the near future and we are committed to making your next stay even more enjoyable.Warm regards,Mitsis Alila Resort & Spa

10/10 Excellent

Suzanne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La chambre d’hôtel était magnifique. La nourriture était excellente. Le service excellent aussi. En ce qui concerne la nourriture, c’est l’endroit le mieux de tous les resorts que j’ai fait.
Stayed 5 nights in Oct 2023
Response from Mitsis Alila Resort & Spa on Oct 10, 2023
Dear Mrs. Suzanne,Thank you for your recent review of our hotel. We are delighted to hear that you enjoyed your stay and we are especially pleased to learn that you found our rooms, food and service to be excellent.We take great pride in our hotel and we strive to provide our guests with the best possible experience. We are especially pleased to hear that you found our food to be the best of any resort you have been to. Our chefs work hard to create a delicious and varied menu and we are always happy to accommodate special dietary requests.We appreciate your feedback and we hope to welcome you back to our hotel soon.Warm regards,Mitsis Alila Resort & Spa

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
The hotel is lovely and has everything you need. The food in the restaurants is not amazing but presents well. Make sure to book them in advance on the app or you will miss out. Lovely beach bar and amazing pizza whenever you feel like a slice. Room are run down and housekeeping standards are low due to the size of the hotel. Lady working at Pita corner was just amazing!!
Stayed 7 nights in Sep 2023
Response from Mitsis Alila Resort & Spa on Oct 5, 2023
Dear Valued Guest,Thank you for taking the time to share your review of the hotel. We appreciate your feedback and are pleased to hear that you enjoyed certain aspects of your stay.It's great to know that you found the hotel to be lovely and that it offers everything you need. The mention of the food in the restaurants being well-presented but not amazing gives us valuable insight into the dining experience. We will definitely take this feedback into consideration as we continually strive to improve our culinary offerings.We are delighted that you enjoyed the beach bar and the pizza and it's wonderful to hear that the staff at the Pita corner left a positive impression on you. We will make sure to pass on your compliments to the team member you mentioned.We apologize for any inconvenience you may have experienced during your stay. It's important to note that we provide housekeeping services every day to ensure that our guests enjoy a clean and comfortable environment. Moreover, our rooms are meticulously decorated with careful attention to detail, aiming to offer all the comforts of a 5-star resort. Thank you once again for your review and we hope to welcome you back again in the future. Kind regards,Mitsis Alila Resort & Spa

10/10 Excellent

Neithun

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 8 nights in Sep 2023
Response from Mitsis Alila Resort & Spa on Sep 28, 2023
Dear Mr. Neithun,Thank you for your review!We are thrilled to hear that you had an amazing experience with our resort.Once more thank you for your kind words and we are looking forward to welcome you back again!Warm regards,Mitsis Alila Resort & Spa

10/10 Excellent

Viveak

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Sep 2023
Response from Mitsis Alila Resort & Spa on Sep 26, 2023
Dear Viveak,We would like to primarily thank you for choosing Mitsis Alila Resort & Spa for your recent holidays and for awarding us with this excellent rating on Expedia.We hope you had a wonderful stay at our resort and we have the chance to welcome you back in the near future.Kind regards,Mitsis Alila Resort & Spa

10/10 Excellent

Linda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful hotel and staff, thank you. The dining options and quality of the food on offer was superb.
Stayed 7 nights in Sep 2023
Response from Mitsis Alila Resort & Spa on Sep 17, 2023
Dear Linda,Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you had a wonderful experience during your stay at our hotel and we greatly appreciate your kind words.Our dedicated staff takes great pride in providing exceptional service and it is heartwarming to know that they made your stay memorable. We are also delighted that you enjoyed the dining options and found the quality of our food to be superb. Your feedback is invaluable to us and it motivates us to continue delivering exceptional service and dining experiences. We look forward to welcoming you back to our hotel in the future. Warm regards,Mitsis Alila Resort & Spa

10/10 Excellent

Dawn

Travelled with partner
Loved this hotel. Food quality very good, especially the A la carte restaurants. The champagne bar is a must before dinner. Evening entertainment every night.
Stayed 8 nights in Sep 2023
Response from Mitsis Alila Resort & Spa on Sep 17, 2023
Dear Dawn,We greatly appreciate your positive feedback! It is fantastic to hear that you loved your stay at our hotel. The fact that you found the food quality, especially at our A la carte restaurants, to be very good warms our hearts.We are thrilled you enjoyed the must-visit champagne bar before dinner and the evening entertainment every night.Your feedback is incredibly valuable to us and it motivates us to continue exceeding your expectations. We hope to have the pleasure of welcoming you back to our hotel soon. Thank you for choosing our hotel and we look forward to serving you again.Best regards,Mitsis Alila Resort & Spa

10/10 Excellent

YAAKOV

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Mitsis Alila Resort & Spa on Sep 17, 2023
Dear Yaakov,We would like to firstly thank you for choosing Mitsis Alila Resort & Spa for your recent holidays and for awarding us with this excellent rating on Expedia.We hope you had a wonderful stay at our resort and we have the chance to welcome you back in the near future.Warm regards,Mitsis Alila Resort & Spa

8/10 Good

Sharlie

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Mitsis Alila Resort & Spa on Sep 17, 2023
Dear Sharlie,Thank you for sharing your review on Hotels.com, where you rated your stay as 8 out of 10.Your feedback is highly valuable to us as it helps us improve the guest experience. If you have any specific comments or suggestions on how we can achieve a perfect 10 in the future, please do not hesitate to share them with us directly.We hope to welcome you back to our hotel in the future and provide you with an even more exceptional experience.Sincerely,Mitsis Alila Resort & Spa

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Nice break
Had a great time staying at Mitsis Alila for a week. We are a family of two adults, a 5 year old and 2 year old. Staff are all very nice, friendly and helpful. Breakfast can be very slow and it's very hard to get anyone's attention, it's like they avoid eye contact. The food and drinks are of a high quality, we had a great meal at the Italian, especially the seafood linguine. My biggest issue was the fact that when we checked in our toilet was dirty. It took four phone calls to reception and three cleaning attempts to get it right. Although they were apologetic I don't really see how you can get it wrong for so long. I even took pictures to show exactly where it had been left filthy. Was extremely frustrating. Evening entertainment is brilliant. Lack of sunbeds around the pool and both pools are salt water and therefore very salty. Some lovely food bbq'd on the beach and fresh pizzas being made daily. Cocktails at all bars are delicious which was a pleasant surprise. Overall a lovely stay just a few issues that could be improved.
Stayed 7 nights in Aug 2023
Response from Mitsis Alila Resort & Spa on Sep 12, 2023
Dear Valued Guest,We appreciate your detailed review of your week-long stay at Mitsis Alila with your family. Your feedback is invaluable to us as it helps us identify areas for improvement.We are pleased to hear that you found our staff to be friendly and helpful and that you enjoyed the quality of our food and drinks. It is particularly heartening to know you had a great experience at the Italian restaurant.We apologize for the cleanliness issue with your room's toilet and we appreciate your patience as we resolved it. Your feedback will help us improve our housekeeping procedures.Your remarks regarding breakfast service have been noted and we will work on addressing this to ensure a smoother dining experience for our guests.We are delighted to hear that you enjoyed our evening entertainment and found our cocktails to be delicious.We understand your concerns about the availability of sunbeds and the saltwater pools and we will look into ways to improve these aspects of your stay.We would like to thank you for your feedback and we hope you will give us another opportunity to provide you with an even better experience in the future.Kind regards,Mitsis Alila Resort & Spa

10/10 Excellent

Solomon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great. hotel. no complaints. ALL POSITIVES!!!
Stayed 4 nights in Sep 2023
Response from Mitsis Alila Resort & Spa on Sep 12, 2023
Dear Mr. Solomon,Thank you for your kind words regarding your recent stay with us.We are thrilled to know that you had a great stay at our hotel and we sincerely appreciate your positive feedback.We look forward to the opportunity to welcome you back for another outstanding experience.Warmest regards,Mitsis Alila Resort & Spa

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
This is a great hotel. Really great beach, pools and most of the hotel interior is great. The rooms are really nice and kept clean every day with a free well stocked mini bar. The food and drinks are great quality and the a la carte restaurants are amazing. The only negatives are the longish waits at bars/ waiter drinks service and some areas of the lower floors look a little dated. We had a great stay and would recommend this hotel.
Stayed 7 nights in Sep 2023
Response from Mitsis Alila Resort & Spa on Sep 12, 2023
Dear Valued Guest,Thank you for your thoughtful review of our hotel. We are delighted to hear that you had a great stay and enjoyed many aspects of your experience.It is wonderful to know that you appreciated our beautiful beach, pools and well-maintained rooms with complimentary, well-stocked minibars. We are also thrilled that you found our food and drinks to be of great quality, especially in our a la carte restaurants.Your feedback regarding wait times at bars and waiter drink service is duly noted and we will work on improving these aspects of our service. Additionally, your observation about certain areas on the lower floors will be considered for future updates.We truly appreciate your recommendation and it would be our pleasure to welcome you back for another enjoyable stay in the future.Warm regards,Mitsis Alila Resort & Spa

10/10 Excellent

Curtis

Liked: Cleanliness, staff & service, property conditions & facilities
Ultra All Inclusive resort, beautifully decorated, amazing staff. The restaurants have amazing quality food. Beach is beautiful with waiter service and a fully stocked bar and they will make any drinks
Stayed 7 nights in Sep 2023
Response from Mitsis Alila Resort & Spa on Sep 9, 2023
Dear Mr. Curtis,Thank you for your fantastic review of the Ultra All-Inclusive resort. It is clear that you had an outstanding experience during your stay.The mention of the resort's beautiful decor and amazing staff highlights its attention to aesthetics and guest satisfaction. The fact that you found the restaurants to offer high-quality food is certainly a great selling point for potential guests looking for a culinary delight.The description of the beach with waiter service and a fully stocked bar, along with their flexibility in making a variety of drinks, creates a vivid image of a truly luxurious and indulgent beachfront experience.Your concise and positive review highlights the key aspects that many travelers seek in a resort: elegance, exceptional service and culinary excellence. It is evident that you had a memorable time and your review will undoubtedly help others in making their vacation choices. Thank you for sharing your experience and we cannot wait to welcome you back. Best regards,Mitsis Alila Resort & Spa

10/10 Excellent

sharon

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our staying at the hotel was fantastic. We have allergic kid and they Make sure he has all the food he needs without the allergen. The service was wonderful and we were always taken care of for everything. The food was excellent and the service too.
Stayed 4 nights in Sep 2023
Response from Mitsis Alila Resort & Spa on Sep 8, 2023
Dear Mrs. Sharon,Thank you so much for taking the time to share your wonderful experience at our hotel. We are absolutely delighted to hear that your stay was fantastic and that we were able to cater to your family's specific needs, particularly for your child.Ensuring the safety and comfort of all our guests, especially those with allergies, is a top priority for us. We are pleased to know that our team went above and beyond to accommodate your requirements, providing allergen-free options and making sure your child had the food they needed.It is also heartening to hear your positive remarks about our service and food quality. We take great pride in offering excellent service and a diverse, delectable menu to enhance your experience.Your feedback is truly appreciated and we hope to have the pleasure of welcoming you and your family back for another fantastic stay in the future. Warmest regards,Mitsis Alila Resort & Spa

8/10 Good

Madhuja

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were fortunate to be upgraded. Just as well as the evening entertainment was very loud until 11pm. Kids club could’ve been bigger and open into the evening to allow parents to enjoy more of the facilities in the evening. Would recommend more beach bbqs and entertainment as it is a fantastic space. Staff were very friendly throughout.
Stayed 7 nights in Aug 2023
Response from Mitsis Alila Resort & Spa on Sep 8, 2023
Dear Mr/Mrs Madhuja,We would like to firstly thank you for choosing Mitsis Alila Resort & Spa as your recent holiday destination. We are delighted that you enjoyed your upgraded stay with us! Regarding the evening entertainment, we offer lively shows at night to provide our guests with an enjoyable and entertaining experience. We do understand the importance of ensuring a peaceful environment and that is why our entertainment ends at 11 PM to allow guests to rest comfortably.Regarding the Kids Club, it is designed to be a fun and engaging space for children to interact, be creative with activities like drawing and games and enjoy our exciting kids' recreation programs. We have made sure that the club's location is convenient, right next to the children's pool and restrooms. Our weekly schedule includes special themed events like "Disney Heroes " every Monday and "Bubble Shows " every Wednesday to create memorable experiences for our young guests as well.We appreciate your suggestion for beach BBQs and entertainment and we will certainly take note of it.Lastly, thank you for your kind words about our friendly staff. We strive to provide excellent service and it is heartening to hear that our team made a positive impression during your stay. We hope to welcome you back in the future for another memorable experience!Kind regards, Mitsis Alila Resort & Spa

6/10 Okay

TAL

Stayed 6 nights in Aug 2023
Response from Mitsis Alila Resort & Spa on Sep 18, 2023
Dear Tal,We highly regard the feedback we receive from our guests, as it plays a vital role in our ongoing commitment to enhance our services. Our ultimate goal is to provide every guest with a top-notch 5-star experience and we were somewhat surprised by your recent evaluation of our hotel as a 3-star.We genuinely appreciate your perspective and we believe that gaining more specific insights about your experience would be immensely beneficial. Your detailed feedback will assist us in pinpointing any areas of concern and making the necessary adjustments to elevate the overall guest experience.Your input holds significant value to us, as we strive to ensure that each and every guest enjoys a comfortable and delightful stay. We kindly request you to share additional information or comments with us directly to help us better understand your concerns. Thank you in advance and we hope to have the chance of hosting you again in the future for a greater experience.Sincerely,Mitsis Alila Resort & Spa