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Reviews of Minoa Palace Resort & Spa

5 out of 5
Minoa Palace Resort & Spa
Palea Ethniki Odos Kissamou Chanion, Agias Marinas, Platanias, Crete Island

Reviews

9.4

Exceptional

Rating 10 - Excellent. 219 out of 306 reviews" "
Rating 8 - Good. 73 out of 306 reviews" "
Rating 6 - Okay. 10 out of 306 reviews" "
Rating 4 - Poor. 4 out of 306 reviews" "
Rating 2 - Terrible. 0 out of 306 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.4/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Hacene

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love the place we will definitely came back Everything about the place and the staff was amazing the breakfast was to die for This is what i call going the extra mile I was our 25 years silver wedding I didn't mention in my booking They found out about it the next day we found big cake heart shape and a bottle of prosecco With a card happy anniversary keep the good job See you soon
Stayed 4 nights in Apr 2024

10/10 Excellent

mpaka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023

10/10 Excellent

Michele, outremont

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay on the sea shore Very quiet On the beach breakfast - friendly and efficient staff - safe swimming for kids
Stayed 5 nights in Oct 2023

10/10 Excellent

YAEL

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good hotel
My stay was wonderful! Nice location, great food, very friendly staff. Room was also very good. Cleaning should be improved.
Stayed 5 nights in Sep 2023

8/10 Good

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We would absolutely come back here again. We had a lovely time despite being a bit cooler and stormier at the end of September. On arrival the staff were very friendly and helpful, we were shown to a seating area and checked in electronically. We were also given some fizz which always helps. Bags were taken to the room, always good after travelling. We had a few extras in the room on arrival such as a bottle of wine and some snacks. All the staff members, bar one or two, were very friendly, smiley and helpful. One or two were chugging on to the end of the season wishing they were elsewhere but it only showed itself in a slight grumpiness, it was only obvious because everyone else was so nice and smiley. The staff were able to sort issues really quickly and without fuss, greatly appreciated. The hotel is split between two sides of a road. The way it is built is really clever so you need to take a moment to get your bearings. You will not notice the road on the landward side unless you are by the hedge next to the road. We tried to sit there but moved. Everyone else seemed really happy there though so its probably just me being sound sensitive. There is a really nice bridge/walkway going from the main reception building to the beach side of the hotel, so you do not need to cross the road. There is a main pool here and we spent most of our time lounging around it. We had a suite of rooms on the landward side, a bedroom, lounge/ dining area and a bathroom. These were
Stayed 7 nights in Sep 2023

10/10 Excellent

CHARLOTTE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Sep 2023

10/10 Excellent

Jeff, Dripping Springs

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful and relaxing resort.
Stayed 6 nights in Sep 2023

8/10 Good

Nicola

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay for relaxation on the premises! What I particularly liked is that because the hotel is so spread out, it did not feel busy even though it was fully booked. The staff provided a great example of Greek philoxenia by catering to our every need. I think the property is just a few infrastructure upgrades away from being able to be considered a true luxury destination hotel and less of an all-inclusive place. Overall 4/5. Will recommend to anyone in my network needing a resort in Platanias.

10/10 Excellent

Mary-Elaine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Sep 2023

10/10 Excellent

Aala

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were really lovely and supportive the entire time. Best hotel i’ve been to!
Stayed 3 nights in Aug 2023

10/10 Excellent

Dimitrios

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023

10/10 Excellent

Priya

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely cleaning staff, always left little surprises for us. Good options for food, lovely breakfast and we had halfboard - dinner, good options for vegetarians. Spa was very nice. Cant fault the hotel for anything, book it without hesitation
Stayed 3 nights in Aug 2023

10/10 Excellent

Lyvia, north reading

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are from Boston and we went to Crete to renew our vows. We choose Minoa to accommodate us and all our guests and we were above and beyond happy with our choice. The location of the hotel was amazing, food, cleanliness , structure, everything was more than we were expecting. The service and employes was sooooo lovely and friendly without excluding anyone. Zoe from the front desk was incredibly helpfull and made our stay unforgettable , people from the spa (Elizabeth got my nails done and she was amazingggg ).. Niko our server in the restaurant was every day so nice and we could tell how happy he was for working there. We truly reccomend Minoa Palace Resort and spa and we are looking forward to come back as many times as we can. Thank you so much all of you for an amazing time .
Stayed 4 nights in Aug 2023

10/10 Excellent

Madeline

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Gorgeous hotel with warm attentive staff.
Stayed 4 nights in Aug 2023

10/10 Excellent

Sonya

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful room, excellent breakfast, great bartenders, and excellent pool. Great stay with a group of 3 couples
Stayed 4 nights in Aug 2023

10/10 Excellent

Lyvia, north reading

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place, people, location, stuff. Recommend and definitely want to come back .
Stayed 3 nights in Aug 2023

6/10 Okay

SUWAILEM

Travelled with family
Liked: Cleanliness, staff & service
The resort is nice but little bit old.
Stayed 4 nights in Jul 2023

10/10 Excellent

Lynsey

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent stay, beautiful hotel, staff & service very good Thank you for a great holiday
Stayed 10 nights in Jul 2023

10/10 Excellent

Tracy

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 10 nights in Jul 2023

8/10 Good

Georgios

Stayed 3 nights in Jul 2023

8/10 Good

ADRIANA, CROYDON

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful modern resort with the best pool and spa in the area.
Stayed 2 nights in Jun 2023

8/10 Good

Philipp

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was in a newly added wing and very spacious for 3. Very close to a noisy road though, but I guess that can’t be avoided in this area. Staff was friendly and breakfast was very good. It felt a bit overpriced compared to neighboring hotels though.
Stayed 4 nights in Jun 2023

10/10 Excellent

C.D.

Stayed 2 nights in May 2023

10/10 Excellent

Marcelo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I loved everything, nice view, some many option for breakfast, room was cozy, everything was wonderful we loved it !!!!
Stayed 3 nights in Sep 2022

8/10 Good

Edward

Liked: Cleanliness, staff & service
Stayed 5 nights in Sep 2022

10/10 Excellent

Judith

Stayed 2 nights in Sep 2022

10/10 Excellent

Said

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 10 nights in Sep 2022

8/10 Good

SANGWOOK

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks
Stayed 2 nights in Sep 2022

10/10 Excellent

Vera

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible service, great location, delicious breakfast with wide selection. Truly 5 star experience. I used spa, laundry services and they were excellent. Booked a tour through front desk then had to cancel the night before the tour due to health reasons and got refund for the tour no questions asked. The concierge service is excellent, we got a lot of good recommendations. The room and bathroom are spacious and kept very clean throughout the stay. Location is very convenient, tons of great restaurants nearby. The doctor’s office is across the street, which was very helpful. Very welcoming staff, special treatment upon arrival and gift upon departure. We’ve had a great time and were very happy with Minoa Palace Resort.
Stayed 8 nights in Sep 2022

10/10 Excellent

Andreas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Everything was great as we expected to be. All staff was helpful and friendly all the time. I would only recommend to have the gym open without the need of an appointment.
Stayed 4 nights in Aug 2022

10/10 Excellent

Mohammad, Shelby Township

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pools were good.
Stayed 2 nights in Aug 2022

10/10 Excellent

Pedro, SANTA CLARITA

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
With direct access to the beach, with two swimming pools, friendly with children, two buffet breakfasts, near to souvenir stores. ideal for convention meetings.
Stayed 3 nights in Jun 2022
Response from Maria Skliva,Guest Relations Manager on Jun 25, 2022
Dear Pedro, We cannot thank you enough for your generous review and for choosing Minoa Palace resort. It comes to our great joy that you had a wonderful stay with us, as guests satisfaction is our number one priority. We will be delighted to welcoming you back! Best regards, Maria Skliva Guest Relations Manager

10/10 Excellent

sally

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious, clean, friendly, lovely breakfast, great location
Stayed 5 nights in May 2022
Response from Maria Skliva Guest Relations Manager on May 11, 2022
Dear Sally, Our Team is very excited for your kind words! We are more than happy that you enjoyed your stay top the maximum and we look forward to welcome you again in the future! Best Regards, Maria Skliva Guest Relations Manager

10/10 Excellent

Gerard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb!
Stayed 3 nights in Aug 2021

10/10 Excellent

Isabel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing! The staff were so lovely, couldn’t be more helpful ! The rooms were spacious and beds were comfy, the pools were excellent and great breakfast buffet. Anything we needed from rental car to taxis was done by reception for us which was super helpful!
Stayed 10 nights in Aug 2021

8/10 Good

uri

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Aug 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I were here on our honeymoon, The staff wes extremely nice, the room was comfortable, the pool and poolside is beautiful and nice to spend the afternoon. Breakfast was very fresh and tasty. There's a lot of good restaurants in the area. Overall we had a great experience in the hotel.
Stayed 8 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
About 15 minute drive to Chania. Nice beach. Great food
Stayed 4 nights in Oct 2019

10/10 Excellent

vincent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our Crete Getaway
Fantastic 5 star Hotel Staff also deserve 5 stars ⭐⭐⭐⭐⭐ From beachside location to overall high standards nothing could be faulted. Only minor complaint is the €2 charge for coffee pods in room A bit excessive 😟
Stayed 7 nights in Sep 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

10/10 Excellent

RM, Cornwall England

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did a solo travel to get some rest and relaxation before baby is due. Minoa palace was perfect in every way! I stayed in the wing across the road near the beach and had a private pool. Perfect sized pool and got lots of sun. The rooms were large and well equipped and the food was outstanding! Service was great and staff all friendly and helpful. I was sad to go. I cannot wait to return!
Stayed 3 nights in Sep 2019

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2019

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not a good area to swim
Stayed 5 nights in Jul 2019
Response from The Minoa Palace Team on Sep 15, 2019
Dear Guest, Firstly, we would like to thank you for taking the time to review our Resort. With regards to the beach, please be kindly advised that the last days the weather conditions were unusual for this time of the year and as a result, this affected the beach. Furthermore, please be informed that our beach is getting cleaned by a professional team, twice a week. However, we hope that you had a pleasant stay in our premises and we do wish to welcome you back in the future! Kind regards

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2019

10/10 Excellent

Eric, New York NY

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean and spacious, staff were attentive and helpful, especially the concierge staff who went out of their way to make sure we had everything we needed. Pool areas were very nice and the food is spectacular. Highly recommend.
Stayed 6 nights in Aug 2019

4/10 Poor

juso

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
Stayed 15 nights in Aug 2019
Response from The Minoa Palace Team on Sep 15, 2019
Dear Guest, Thank you for your review of your recent stay at Minoa Palace Resort. We would really appreciate it if you gave us more details on the reasons of not meeting your expectations. Thank you once again,

10/10 Excellent

Hableany, Seattle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a nice location, it has spacious rooms and lots of great amenities. You get to eat a wonderful breakfast on the beach every morning, there are multiple great pools, a nice spa and fitness center on the property. The beach is nice, but it's a pebble beach and the water gets deep pretty quickly, so it's not the most ideal for young kids (they had a great time in the pools though).
Stayed 3 nights in Aug 2019

10/10 Excellent

Maha

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service! Wonderful staff. Beautiful amenities.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Minoa Palace Resort & Spa was amazing! First time at this hotel but will definitely be back! It is so close to everything. It is absolutely beautiful hotel and definitely worth it! Can’t wait to come back :)
Stayed 3 nights in Jul 2019