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Reviews of Kasteli Suites

Kasteli Suites
25 Kanavaro Str., Chania, Crete

Reviews

9.2

Wonderful

Rating 10 - Excellent. 23 out of 31 reviews" "
Rating 8 - Good. 6 out of 31 reviews" "
Rating 6 - Okay. 0 out of 31 reviews" "
Rating 4 - Poor. 1 out of 31 reviews" "
Rating 2 - Terrible. 1 out of 31 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a 1st floor apartment off the quiet shared courtyard. The apartment had everything you need, including some complimentary drinks in the fridge; the courtyard was shaded by a lovely lemon tree with plenty of seats and tables. Parking was in an off road compound some 100m away; well worthwhile as on street parking is very difficult. The manager, Alex, was a great character, helpful and a pleasure to deal with. He was always available when needed. The location of the apartment is excellent, being only some 200m from the old harbour.
Stayed 7 nights in Sep 2023

10/10 Excellent

Timothy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Not sure where to start. Everything was excellent with our stay in Chania from our arrival to departure. Property is owned and managed by a loving family. They greeted us and took care of us like family. The house was above and beyond our expectations. It was very comfortable for our family of 5. Great walkable location. Hosts were available to make suggestions and routinely asked if we needed anything. The property also has parking that was available which is a big plus. Parking is difficult and having a parking easily available whenever needed made everything much easier. We are already planning our next trip to Chania and can’t wait to stay here again.
Response from Kastelisuites on Aug 3, 2023
Thank you my dearest family we love to see you again in our house Alex the manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location right next to the old harbor! We could easily walk to everything
Stayed 3 nights in Aug 2019

10/10 Excellent

CB

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great room in an excellent location
Great little suite in an awesome location 2 minutes from the main drag but off in a little back road so it's totally quiet & peaceful. Lovely shared courtyard area where you can rest/read/drink through the day & the owner was super helpful with restaurant recommendations & even booked us a discounted (€25) taxi back to the airport. A slightly bigger bathroom would have been nice but otherwise hard to fault.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kastelli suites is excellently located, within an easy walk of the old harbour (and present focus of “social life” - for visitors, at least). The owner is very friendly and kind. The room I was in was spacious and comfortable. I only really ran into one problem...on the first day of the first summer heatwave, both hot and cold tapes ran scalding hot water, which made it impossible to shower (in late afternoon). The cold water tank is on the room and I think the sun had heated it. The owner’s suggestion was to let the water run but after 30 minutes, I gave up. So if you are there during a hot period, beware!
Stayed 5 nights in Jun 2019

10/10 Excellent

Verified traveller

Stayed 10 nights in Jul 2019
Response from Alex Stivanakis on Aug 29, 2019
Thank you we will love to accommodate you again

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous suites in an ideal location. The old buildings have been refurbished and modernised and are an oasis amongst all the other buildings. Alex looked after us from arrival to departure. We could not have found any better accommodation. Highly recommended. When we come back to Chania we will not look to stay anywhere else.
Stayed 6 nights in Jul 2019
Response from Alex Stivanakis on Jul 14, 2019
Thank you for your kindlinness We hope to see you again Alex Stivanakis the Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner, Alex, was very friendly and gave us a lot of information about the area and our room had everything we needed and was comfortable and clean.
Stayed 7 nights in May 2019
Response from Alex Stivanakis,the manager on Aug 2, 2019
Thank you Anonymous for your kindness and I hope to see you again. Your feedback give us power to continue trying to be better. Thank you very much

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable & clean rooms in the heart of Chania
The studio was as pictured - basic but comfortable and clean. The room was cleaned daily and towels replaced. The location is excellent - only a few minutes walk from the old town and the Venetian harbour, but tucked away to the side so that there was no noise at all. The host, Alex, is excellent - extremely friendly and always ready to help with excursions, restaurant tips and more. Would recommend.
Stayed 2 nights in Oct 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our arrival was later than anticipated, but the owner remained late to welcome us to his home. Owner was readily available throughout our stay to assist with pharmacy needs, restaurant recommendations and to tell us about the history of the area. Home was exceptional and we definitely would stay here again.
Stayed 2 nights in Aug 2018
Response from Alexandros Stivanakis Owner on Sep 15, 2018
Dear friends, thank you very much for your excellent rating and feedback. I apreciate it very much and believe me, it gives me a lot of energy to continue my work, which I really love. Thank you. I wish you a nice winter and hopefully will see you again in near future. Best regards Alex

10/10 Excellent

Marisa, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The host Alexandros was excellent!! Perfect place and location in Chania!
Stayed 3 nights in Aug 2018
Response from Alex on Aug 18, 2018
Thank you very much for your stay and excellent feedback. It gives me positive energy to continue my summer season. I appreciate it. I wish you all the best and I hope to see again in near future. Best regards Alexandros Owner

4/10 Poor

Keesha H.

Short walk to the heart of Chania and beyond beautiful property and home!
Coming to Chania and having Alex (owner) greet us with open arms was by far the best part of Casa Kasteli! He is warm and personable and always smiling and accommodating for any want or need you may have. The 3 bedroom home we stayed in had a gorgeous courtyard with a huge lime tree to shade it! The house itself was incredibly clean with beautiful architecture and furniture. Alex provided us with the best amenities such as drinks in our fridge and fresh fruit as well! I felt like part of his family and he welcomed us all as such. If I come to Chania again I will not stay anywhere else!
Stayed 2 nights in May 2018

8/10 Good

HJ, London

Liked: Staff & service
Close to everything
The location of this apartment was great. We stayed here for 6 nights. Having a small kitchen was really convenient. The area was very safe. Everything was within walking distance. There was parking available if you had a car. The hotel owner, Alex was very helpful and friendly. He was full of suggestions as to where to go to visit and helped us plan our travel. The only small issue was with the tiny shower, but it was manageable. Would definitely recommend.
Stayed 7 nights in Sep 2017

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay in Chania, Crete.
We stayed in this apartment overnight whilst driving around Crete. The location is amazingly close to the waterfront and old town. Parking was available however we managed to park nearby without any issues. The apartments are tucked away off the Main Street, therefore quiet and peaceful. Rooms are good value, basic but clean. If you are driving here, definitely use a GPS as it is a maze. Once you have parked and checked in, the old town is all walkable.
Stayed 1 night in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location and service
A convenient and spacious apartment near the old town. We could easily walk to all the places in old town and parking was easy. They have a private lot but you can also park on the street. The door to the bedroom wouldn't close properly, and we needed to keep the cool air from the AC in, so we had to prop a chair to keep it closed. The service was great. There was a courtyard where you could sit and relax as well.
Stayed 1 night in Jul 2017

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Simple, clean, and cozy. Chania provides the rest!
This is perfect studio bungalow for a self-sufficient couple without need for handholding. The father and daughter who run the place were very friendly, and accessible when we needed them (although we didn't really) and were able to provide suggestions, like for a beautiful beach destination. Perhaps most important was that they provided a (very basic) parking lot for your rental car (which you'll want on Crete) providing the peace of mind of no sideswipes from street parking on the narrow cobblestone streets of Chania. If you're looking for premium finish and fixtures with amenities like large shower + bathtub, 24hr concierge, room service etc, this place isn't probably for you. If quaint and simple is okay, then you'll appreciate being tucked away on the outskirts of old town, where you can still drive up to your accommodations, yet the pedestrian-only center of town is only blocks away.
Stayed 3 nights in May 2017

10/10 Excellent

Leslie, P.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazingly wonderfully experience
I had a great time staying in this lovely hotel. It is very close to tourist attractions and give a a lovely home vibe. Would love to stay here again!

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Alex is a great host, always available for any questions you have about the surrounding area, and more than willing to give you advice on the best places to see and things to do. And, he worked with us on the last day, when we wanted to stay later than checkout time because of changed travel plans. This hotel has amazing service, good wifi, and is in a very safe area close to the city center, but the real plus is Alex.

10/10 Excellent

Domino King, Lake District, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Superb mod cons with Old Town character
Situated in the heart of Chania old town, our suite of rooms had all mod cons presented in a most clean & characterful way. Arrival/departure procedures went smoothly with Alex, the friendly manager. Peaceful setting in restored little square away from the noise of traffic & with no passing tourists.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely quiet place in old town
Simply wonderful: quiet, clean, near to all the restaurants & ports, car & bike hire close by... etc. Host, Alex, wonderfully helpful & generous. So good that we left some gear behind with Alex to keep for our next visit.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location near the harbor
Kasteli Studios is located just a short walk from the old Venetian Harbor in Chania, and it lies in a very beautiful and interesting portion of the old city. A fortress wall extends behind the property and ancient ruins can be found across the street. This is the perfect location if you are visiting for a conference at the Center for Mediterranean Architecture. The apartments and the neighborhood ooze charm and Alex is a gracious host who is very friendly and helpful, and who gives excellent travel advice for adventures in the area. Chania is a wonderful place, and I will stay at Kasteli Studios & Apartments when I go back.

10/10 Excellent

Jack, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location, location, location
I picked Kasteli more or less at random but I'm so glad that I did. The reasons that this is the place you should stay are: 1) Location. It is exactly centrally located to everywhere you would want to be in Chania, including being only steps from the harbor. However, since it is on the hill in a courtyard it manages to be quiet. After seeing the town I realized how much I lucked out by picking the quietest possible place that was still very close to everything. 2) The kitchenettes. At least my room, and probably all of them, have a refrigerator, sink, hot plate, and dishes and silverware. This is perfect for having breakfast at the place and storing your restaurant leftovers. 3) The owner, Alex, will help you do anything you need, including renting a car. He has a small parking area which they will deliver the cars to and pick them up from. He's also always happy to make coffee, and it is real coffee, fresh ground and in a french press, not the terrible stuff they are mostly serving around town.

10/10 Excellent

Paula, London, England

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful!
Booked into here at last minute as previous apartment too far away. I was very pleasantly surprise, lovely split level apartment, had everything we needed and the owner couldn't do enough to help, ie sorting out change of address for transfers. Location was perfect, less than 2 minutes to front, and a 12 minute walk to the beach, plenty to see and wanderer around in the area too, highly recommend

8/10 Good

CHI KUONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place
It was a great place, next to the old city. Very clean apartment. The hotel owner is one of the nicest people I ‘ve met. This place is absolutely recommended.
Stayed 3 nights in Aug 2019
Response from Alex stivanakis on Aug 27, 2019
Thank you for your stay with us we love to accommodate you again

2/10 Terrible

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Welcome drinks and fruits is nice. But it's deceitful to put "jetted tub" on the name of the room and under "facilities" while in fact, you need to pay 50euro per day to use it! This condition is not shown until after you paid! Without the jetted tub, the room is seriously overpriced. If we knew it, we would never booked such an expensive room.
Stayed 2 nights in May 2019
Response from Alex Stivanakis on May 18, 2019
Dear Anonymous, I would like to reply to your feedback and explain several things. 1/ all information about the suite and prices are online before the reservation. 2/ the price for the room is not overpriced at all. It's a brand new suite, very spacious, actually bigger than most of the rooms in Chania city. Our clients have at their disposal also a big kitchen, fully equipped with all kitchen staff like pots, pans, etc, there is a big oven, microwave, espresso machine. You have A/C in the room, free WiFi, hot water 24 hours. Except of the big room, there is also a big private terrace. Our property is located in the heart of the old town, just a few steps from Venetian harbour and all important city points. 3/ The price is without jacuzzi because the charge is for one use only. We have clients for many days, but they don't do every day jacuzzi, because of travelling or other activities, so if I will put the price from the beginning, they will pay for something they actually don't use. That is why the price is lower and the clients have the possibility to add jacuzzi anytime. It's under the charge, yes, but it is because the cost of jacuzzi use is very high on electricity and water. You received also the information about the charge in your email, so if you didn't like it, you could ask for cancellation. Thank you for your understanding. Best regards Alexandros Stivanakis Owner

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2017

8/10 Good

silvio

Liked: Cleanliness, staff & service, property conditions & facilities
Soddisfatto
Locazione eccellente, tutte le zone migliori di Chania raggiungibili facilmente. Ottima ricevimento, il signore si è prodigato in spiegazioni dettagliate. Molto importante anche il parcheggio privato
Stayed 2 nights in Jun 2017

10/10 Excellent

Katrin-Anne, Berlin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ruhige zentrale Lage
Unkomplizierte und nette abwicklung, sehr großes ruhiges Apartment und perfekte Lage. Gerne wieder!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un ottimo Hotel nel centro esatto di Chania
Se volete stare qualche giorno a Chania scegliete questo hotel! Confortevole, carino, pulito e soprattutto con un parcheggio privato che vi consentirà di non impazzire cercando parcheggio per ore nelle serate affollate della movida di Creta. Il proprietario è una persona meravigliosa che ci ha accolto facendoci trovare bibite e cocomero nel frigobar, oltre a riempirci di consigli su cosa fare o dove andare a Creta. Consigliatissimo!