I can not say enough good things about the team at Cayo. Rarely have we experienced as good a welcome, as professional yet friendly a team, or as much warmth and can-do from a hotel team.
The hotel itself is beautiful, with magnificent views from all around the site. Our room was well-appointed - including it’s own lovely pool - although in October we found all the pools too cold to swim in properly.
We would particularly acknowledge Stefania in guest services, who helped us set up a brilliant boat trip, and was generally available for anything we needed, and all the staff at breakfast, who couldn’t have done more.
Personally, I’d like to see the hotel push their “eco” agenda further - no one needs tiny plastic shampoo, condition etc bottles anymore. These could be wall-mounted and refilled, as we’ve now seen in many high-end hotels, and towels hung up don’t need to be changed every day, but this is a small point. In general, we would recommend the team and the hotel unreservedly!