Economy Double Room, 1 Double Bed, Balcony | Balcony
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Reviews of Casa Kasteli

2 out of 5
Casa Kasteli
Kanevaro 39, Chania, Crete

Reviews

9.2

Wonderful

Rating 10 - Excellent. 21 out of 29 reviews" "
Rating 8 - Good. 5 out of 29 reviews" "
Rating 6 - Okay. 2 out of 29 reviews" "
Rating 4 - Poor. 0 out of 29 reviews" "
Rating 2 - Terrible. 1 out of 29 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Jacob

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, hotelier was the most accommodating I have come across. Highly recommend.
Stayed 5 nights in Sep 2023

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
Not worth the money, unresponsive host
The place is overpriced. It is very basic and worn off. What is more concerning is safety: we had an emergency in the property and the manager Alex was unavailable for 2 hrs. during the emergency. The door lock got stuck and my guest, an old man with a hear condition was locked in for 2 hrs. and had to leave unsafely through a high window. When the manager finally showed up, he was extremely aggressive and upset that we complained for being locked for hours. He refused to repair the door until next morning and the room I paid for could not be closed off and was useless - as shown on picture. It was not until Hotels got involved that he removed the door and fixed it. The experience ruined our vacation. Stay away from this property and this host.
Stayed 6 nights in Sep 2023
Response from The manager on Oct 28, 2023
Dear Customer, thank you for your lies. You rented a room and payed for one person, but you showed up with a second person and refused to pay for the second. You came earlier than check in time with an extra person. After our discussion, i allowed the second person to stay for free. The second day, your guest as you call him who was staying for free in your room, broke the lock of the inside of the door, probably because he abused the lock. Anyways, he called my mobile phone, that was charging at that moment, and was not in my hands and instead YOU did not come to the reception to inform us of the problem. When i saw your message i immediatly came to solve your problem. In order though to open a broken lock it needs an expert. I tried to find an expert locksmith who came in an hour and opened the door to free your guest. After that we had to buy a new lock, to fix the door. In between this, your guest who did not pay for his stay, asked for a different room for free. We found him another room and gave him a good price, but he did not accept, he wanted to stay for free and he threatened us that if we don't give him a different free room, he would tell you and you would hurt our reputation. I answered him that he can stay in the room, otherwise he can go live in another hotel. I called Expedia customer service and i told them what happened and told them to contact the customer and explain him what to do. Your guest in the end he took his things and left and threw the keys in my face and the keys hit me in the left eye. I did not ask for money for the lock from the customer, and i also did not call the police for your guest injuring me in the eye. You our customer, checked out one day earlier very early in the morning, without telling us anything. I could sue your guest but we don't know who he is. You and your guest are not welcome in our hotel ever again.

10/10 Excellent

michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location, Alex the manager was extremely helpful and you were right next to two ancient ruins, close to all the restaurants and shops, yet far away enough where it’s very quiet excellent experience
Stayed 2 nights in Sep 2023

8/10 Good

Khadija

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Location - excellent. Very short walking distance into the heart of Old Town and the Harbour. Several laundromats are within walking distance. A plus as well is that it's on a street that cars are allowed to drive onto which is not the case for all streets in Old Town. Property owners - very helpful and friendly. Went the extra mile to help with heavy luggages and gave good recommendations. There may be a small cultural diff as we would lock the windows and would return to them being opened but this was done with good intentions. The rooms are a little older but that is to be expected as it's within an old city. They were extremely clean, the bathroom was spacious, it was nice to have the two rooms but only one has air conditioning. The balcony/patio area was lovely as well and felt almost tropical. My only complaint would be that the mattresses very very thin which made them a little uncomfortable though not something that was unbearable. All in all a great experience and I def won't mind staying here again.
Stayed 3 nights in Sep 2022
Response from Alex on Oct 29, 2022
Thank you khadija for your analysis of the room .we always open the rooms to air them and we live them open because we are sure that they are very safe .we will change room or else if people ask

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property and the staff were really helpful and friendly. Would stay here again
Stayed 1 night in Aug 2021
Response from Alex on Sep 1, 2021
Thank you Sam you are very welcome to stay with us again Alex

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time in Chania, Casa Kasteli was perfect! Excellent location, amazing friendly and attentive owner. Alex is a wonderful host, he will make you feel at home. Clean room, cozy balcony, comfortable bed, good water pressure, steps to Harbor and restaurants. Highly recommended.
Stayed 2 nights in Aug 2021
Response from Alex on Aug 15, 2021
Thank you dear costumer you are very welcome to stay with us again Kind regards Alex. Stivanakis

10/10 Excellent

Eva

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome stay
Alex and Anthony are wonderful people! Our luggage was lost, Alex helped us locate and the airline brought luggage to the hotel! My luggage was handle was broken and Alex fixed it for me. The room was so nice, had a balcony looking g out over the city and it was so lovely to sit and enjoy the evening!
Stayed 3 nights in Jul 2021
Response from Alex. Stivanakis on Aug 15, 2021
Dear Eva exceptional customer you are very welcome to stay in our hotel again Kind regards Alex. Stivanakis

10/10 Excellent

Øyvind

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location and very friendly owner
Very friendly and professional staff, excellent location and private parking. In the old city, very close to the Venetian Harbour.
Stayed 1 night in Jul 2021
Response from Alex on Aug 1, 2021
Dear friends we thank you for your stay in my hotel you are very welcome any time you decide to come back in Chania Kind regards Alex. Stivanakis

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2021
Response from Alex on Aug 1, 2021
Thank Richard you are very welcome to stay with us if you come back in Chania Kind regards Alex

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location, free next door parking available, helpful friendly and communicative host who worked to make sure we knew where to go and where to eat. Much more comfortable beds than most places we stayed. Great AC, good water pressure. Extra huge comforter blankets in the closet. If im ever in the area again I'll definitely stay here again.
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness
Very close to Venetian harbour and all cafes and restaurants. Beach 15 mins away.
Stayed 7 nights in Sep 2019

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly Recommended!!!
I cannot areas enough how amazing this place is. Not only is it close to EVERYTHING you could possible need in Chania, it was clean, beautiful and relaxing all around. Alex, the hotel manager, went above and beyond to help us with anything and everything we needed. From booking day excursions, finding the best restaurants, to providing any household items we might need. Even offered to take our laundry to the cleaners for us ! If you're coming to Chania it would be a shame not to stay in this beautiful hotel.
Stayed 4 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Alex Stivanakis on Aug 17, 2019
Thank Anonymous and we hope to give us the chance to serve you again with plesure

10/10 Excellent

Barrie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Real gem in Chania
Our stay was amazing ! Great room in a great location. Alex was really helpful and made sure that we had everything we needed.
Stayed 5 nights in Jun 2019
Response from Alex Stivanakis on Jul 5, 2019
thank you for your kindlinness We hope to see you again Alex Stivanakis the Manager

10/10 Excellent

THEODOROS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Stay - Strongly recommend
Excellent location only steps away from the main Chania area where all the shops, bars, restaurants, pubs and wharf are. Only a 15 minute leisure walk to Nea Xora beach, I went every day I was there. Alex is a great host and keeps his hotel in very good order. Daily housekeeping, clean rooms, excellent working condition for the air conditioner, shower, refridgerator and TV. I would stay here again and recommend Kastelli to everybody.
Stayed 3 nights in Jun 2019
Response from Alex Stivanakis on Jul 5, 2019
Thank you for your kindlinness we hope to see you again Kind regards Alex Stivanakis

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cosy, convenient, clean and friendly.
Wonderful location about 10 minutes from everywhere including the old town and port. Public parking in 10 mins distance as well. Friendly and clean with a cute balcony. Very good for this value and will recommend for sure.
Stayed 1 night in Sep 2018

8/10 Good

Diane, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near the old city and harbour. Double room is big with a good size balcony, that looks out onto a wall. Hosts very accommodating assisting with taxi in the morning, goodies in the fridge. Good bakery 4 min walk as well as excellent restaurants nearby
Stayed 2 nights in Sep 2018
Response from Alex Stivanakis on Sep 27, 2018
Thank you for your Kindliness

10/10 Excellent

Jeff, England Wokingham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay in a peacefull central location

6/10 Okay

Russell

Liked: Cleanliness, staff & service

10/10 Excellent

Filippo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfetto
La posizione di Casa Kasteli è ottima sia per esplorare la città che per esplorare i dintorni, in questo la disponibilità del parcheggio è un elemento molto positivo. La nostra camera era ampia molto confortevole, pulita ogni giorno con cambio degli asciugamani. Il Manager Alex è disponibile e molto attento ad ogni esigenza. Molto Molto consigliato
Stayed 3 nights in Sep 2023

10/10 Excellent

TAKURO

Liked: Cleanliness, staff & service, property conditions & facilities
日本人のコメントです。 このホテルは、ハニア旧市街に立地しており、最高のロケーションでした。駐車場も１日10€で停めれるので、レンタカー利用者にとっては大変便利です。ホテル周辺の治安もとてもよく、安心して泊まれます。 ホテルのオーナーのアレックスがとても親切で、どの口コミをみてもアレックスがフレンドリーで親切だったと書かれているのも納得できました。 シャワールームにカーテンがないので、シャワーを浴びると浴室がびしょ濡れになりますが、それは仕方ないのかもしれません。 立地・治安・サービス・コストを総合的に判断しても、かなりお勧めのホテルです。
Stayed 5 nights in Jun 2023

10/10 Excellent

Stéphane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What could we say about our host Alex? What a wonderful human being!! Thanks to his kindness, warmth, joy and passion for life and people, we felt welcome the second we met him ! We arrived late in Chania after a ferry trip and a 3 hours drive, and Alex was so understanding, he was waiting for us and spent almost an hour with us, showing us his beautiful Casa Kastelli and brought us to a local restaurant he knew that served us the perfect meal at 11 pm with smiles and kindness. Everybody knows Alex in the neighborhood, it was like walking the streets with a rockstar! The house is superb, even nicer than in the pictures on the website. The welcoming gifts in the fridge were out of this world! Alex helped us during all of our stay with everything: from making the spa ready for us after our hike to organize a beautiful trip to the Samara gorge! We felt like home with our dad even if we’re 50 years old and Alex is bit much older but it doesn’t show , he looks like 35 years old ! Thanks Alex and your family for the greatest 3 nights stay of our 26 days trip to Greece !! We’ll be back for sure !!
Stayed 3 nights in Aug 2022

10/10 Excellent

Mangirdas

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021
Response from alex stiv on Aug 20, 2021
thank you you very welcome to stay with us again Alex stiv

8/10 Good

CRISTIANE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2019
Response from alex on Jul 5, 2019
Thank you you are very kind we will try to be better Kind regards Alex Stivanakis

10/10 Excellent

Macarena

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel. Muy buen ubicado a sólo 3 cuadras del Puerto Veneciano y del área comercial. Muy lindo, cómoda habitación y personal muy amable. Volvería a ir. Recomiendo!
Stayed 4 nights in Apr 2019
Response from Alex stivanakis on Jun 13, 2019
Dear makarena thank you for your kindlinness we hope to see you again Alex stivanakis

10/10 Excellent

Breno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Execente escolha em Chania
Quarto excelente, pequenas facilidades como ganchos, box no banheiro, lixeira, escrivaninha, sacada. Perto de tudo.
Stayed 1 night in Aug 2018
Response from Alexandros Stivanakis on Sep 15, 2018
Thank you very much my dear friends. I appreciate it a lot. Have a nice winter. Alex Owner

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel, close to the beach. Alex is wonderful host.
Stayed 3 nights in Aug 2018
Response from Alexandros Stivanakis Owner on Sep 15, 2018
Thank you so much for nice feedback. Have a nice winter.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alex is fantastic, great experience. I would recommend the structure to all, he had given us info about the city, restaurants and so on.
Stayed 7 nights in Aug 2017
Response from Alex Stivanakis the manager on Sep 2, 2017
Thank you Anonymous for your complements you are very kind and we hope to see you again and your friends

6/10 Okay

Wil, Slenaken

Een levendige omgeving
De website geeft een geflatteerd beeld van de kamer. Alles zat echter wel goed in de verf en was kennelijk recent opgeknapt. De eigenaar van het hotel is vriendelijk en behulpzaam. Iedere dag werd de kamer 'gedaan'maar het poetswerk liet te wensen over. Het sanitair was vies.