Great Wolf Lodge Cincinnati Mason Vacations

Stayed at the hotel for my niece graduation from Miami of Ohio in Oxford. I was very disappointed at the weekend staff mainly a younger lady who worked the front desk she was very rude and seemed annoyed at everything. The most disappointing piece of this stay was the accommodation for payments. I asked several times before I arrived if it was okay to change my payment to another credit card or cash at check out and I was told yes. Once it was stone to check out this same young lady I spoke of early told me I couldn’t even though I told her when I checked in someone told me I could and she just nodded. The hotel it self was average needs updating the couch and chair was very old and the carpet was also. If it’s updated it will be a nice place to visit with the exception of that young lady.

It was a very nice room for the price.

Upon arrival the debit reader was down and the staff member tried to ask for a copy of my debit card to get keycards. We said no and they put us down as a cash payment. The debit card reader issue was resolved the next day and we used that option. The first room we got had some significant water damage that the cleaning staff obviously didn’t report to the manager or maintenance. The second room was nice. The bed was comfortable, the living room kitchen area was clean and also comfortable. The bathroom was spacious with plenty of hot water. The rate was good and the local was right off the highway near plenty of restaurants. 3.5/5 stars for the overall experience.