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Reviews of Red Roof Inn South Bend - Mishawaka

2 out of 5
Red Roof Inn South Bend - Mishawaka
1325 University Drive Court, Granger, IN

Reviews

6.8
Rating 10 - Excellent. 152 out of 745 reviews" "
Rating 8 - Good. 220 out of 745 reviews" "
Rating 6 - Okay. 173 out of 745 reviews" "
Rating 4 - Poor. 117 out of 745 reviews" "
Rating 2 - Terrible. 83 out of 745 reviews" "

7.0/10

Cleanliness

7.4/10

Staff & service

7.0/10

Amenities

6.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

Brenda L

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our only slight problem was the mattress was very squeaky. I roll over a lot and one little movement & squeaky. Just a little annoying.
Stayed 1 night in Apr 2024
Response from Carla RediResponse Specialist on Apr 29, 2024
Dear Brenda,Thank you for taking the time to tell us about your experience at the Red Roof Inn South Bend - Mishawaka. We appreciate your 4/5 score following your stay. However, you mention that the mattress was not to your liking as it was very squeaky. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. On your next stay should you have any issues while with us, do not hesitate to let our front desk know so we can take care of the issue to ensure your satisfaction. Thanks again and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Room was clean and tidy looking but smelling kinda funky when entering.
Stayed 1 night in Apr 2024
Response from Manager on Apr 7, 2024
Hello Jennifer,We appreciate your feedback and regret any inconvenience caused. Ensuring our rooms are fresh and pleasant is a priority. Your comments will be shared with our team for further review and improvement. Thank you for bringing this to our attention.

4/10 Poor

Kallie, Mishawaka

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Mar 2024
Response from Manager on Mar 14, 2024
Hello Kallie, We appreciate you choosing our hotel for your stay. If there were any specific areas of improvement you would like to share, please reach out to us directly so we can address them accordingly. We hope to welcome you back in the future for an enhanced experience.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed the quiet and how nice the view was right out the window of our room. Very clean and room service when new towels were needed on top of the bed being remade when we would come in from our shenanigans was nice to crawl in to a nice clean bed!
Stayed 4 nights in Feb 2024
Response from Manager on Feb 20, 2024
Hello Ashley,We are delighted to hear that you enjoyed the tranquility and the beautiful view from your room, as well as the cleanliness and attention to detail of our housekeeping service. It's great to know that you found comfort in returning to a fresh and tidy room after your adventures. We hope to welcome you back for another relaxing stay in the future.

10/10 Excellent

Ben

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Manager on Feb 13, 2024
Hello Ben,We appreciate your positive rating of our hotel! We're thrilled that you had a great stay with us. Should you have any further feedback or if there's anything else we can do to make your experience even better next time, please feel free to reach out to us directly. We hope to welcome you back in the future!

6/10 Okay

Keith

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
An average one night stay , very out dated . No bells or whistles. Room was clean but no t carpeted. Nothing negative comes to mind just average
Stayed 1 night in Feb 2024
Response from Manager on Feb 6, 2024
Hello Keith, Thank you for sharing your feedback on your recent stay with us. We appreciate your comments and will take them into consideration as we constantly strive to improve our accommodations. We hope to have the opportunity to welcome you back in the future for a more enhanced experience.

10/10 Excellent

Colette

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was really nice, room was ckean and nice.
Stayed 1 night in Jan 2024
Response from Manager on Jan 10, 2024
Hello Colette,Thank you for your positive feedback on our friendly staff and clean, comfortable rooms. We appreciate your kind words and are delighted you had a pleasant stay with us.

6/10 Okay

Daniel

Travelled with partner
Disliked: Cleanliness
Both beds were dirty and one of them had a hole on the sheet, the room smells like cigarettes and unpleasant. There was no breakfast even tho it said it included it. 4.5/10
Stayed 1 night in Dec 2023
Response from Manager on Dec 23, 2023
Hello Daniel,We apologize for the inconvenience you experienced during your stay. Our housekeeping team is dedicated to maintaining the cleanliness of our rooms, and we regret that we fell short of your expectations. We take feedback seriously and will address these concerns with our team to ensure a better experience for our future guests. Regarding breakfast, we apologize if there was any confusion, but it is not included in our offerings. Thank you for bringing these issues to our attention, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future.

10/10 Excellent

Edmund

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a newer Red Roof Inn or recently renovated with pleasant staff and nice breakfast room. There are 3 entries so easy to move in and out and multi storied so not too long. Easy drive to nice restaurants.
Stayed 1 night in Dec 2023
Response from Oshane RediResponse Specialist on Dec 17, 2023
Dear Edmund, Thank you for taking the time to complete our guest survey. I appreciate your comments following your recent stay at the RED ROOF INN SOUTH BEND - MISHAWAKA regarding the pleasant staff, nice breakfast room and convenience. Feedback from our guests is always welcome as Red Roof strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Red Roof Management

2/10 Terrible

Carlos

Travelled with partner
They did not have my reservation, they made fun of me, and refused to give me a room
Stayed 1 night in Nov 2023
Response from Manager on Nov 26, 2023
Hello Carlos,We apologize for any inconvenience you may have experienced during your stay. Our team takes matters like this very seriously and we assure you that we will investigate this incident. Please contact our management directly to address your concerns further.

2/10 Terrible

Eva

Disliked: Staff & service, property conditions & facilities, room comfort
Very Noisy, Smelly Rooms, Poor Customer Service
The room we stayed in was incredibly noisy. I cannot emphasize this enough, very, very noisy. The highway is right next to it and the windows clearly do not block out the noise. The room also was clearly a smoking room that the hotel had tried to fabreeze. We are back home and all of our clothes smell. The bedspread had burn holes in it, assuming from cigarettes. There was long hair (see photo) on one of the beds. The furniture was worn, the lampshade stained. Every time somebody used water the pipes made a high pitched sound. The gentleman checking me in did not give me a “sleeve” with the room number on but I had to find paper in my bag to write it down along with the WiFi name and password, there was no note with that. He also kept asking me how much I travel and when I asked him if this is for a survey he said no. I just wanted to check in but he kept asking. Very poor experience all around. Would not stay here again
Stayed 1 night in Oct 2023
Response from Manager on Oct 25, 2023
Hello Eva, Thank you for bringing these concerns to our attention. We apologize for the noise disturbance, smoking odor, cleanliness issues, and the inconvenience encountered during check-in. Your feedback will be shared with the respective teams to ensure improvements are made. We value your business, so we hope to welcome you back in the future.

6/10 Okay

Elana

Travelled with family
Workers breakfast should be on a different schedule with the guest as they are so many of them coming at the same time.
Stayed 1 night in Sep 2023
Response from Manager on Oct 5, 2023
Hello Elana ,Thank you for your feedback, breakfast selection varies from day to day depending on the chef’s assigned. We do hope that we get the chance to host you again.

8/10 Good

Jared

Travelled with family
Liked: Cleanliness, staff & service
I liked the location. It was close to the highway and close to our destination (Notre Dame). It was clean enough, but could have been cleaner. The common areas should be modernized. The carpets/ paint/stain on doors & trimwork should definitely be upgraded. It just looked outdated.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 27, 2023
Hello Jared ,I regret to discover that you weren't thoroughly impressed with us during your most recent stay most especially about the cleanliness of the room. I assure you that we have the highest standards of cleanliness and that your comments are very important to us and are being addressed immediately with our staff. We hope you'll return someday to see how we have addressed and improved upon the issues that you have expressed, thanks to your valuable feedback.

8/10 Good

Charles

Travelled with family
Liked: Amenities
Our room was very clean and spacious. The service was great at the front desk. The breakfast choices were minimal, could have a few more things out for breakfast. We will stay there again.
Stayed 2 nights in Sep 2023
Response from Manager on Sep 4, 2023
Hello Charles,Your feedback will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional guest experience. Thank you for sharing with us about our breakfast and your insights regarding our service. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

8/10 Good

BARRY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I left some clothes in the room and the manager was nice enough to send them back to me. Thanks!
Stayed 4 nights in Aug 2023
Response from LaTunde Murrant. Rewards Specialist on Sep 1, 2023
Dear Barry,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN SOUTH BEND - MISHAWAKA. We value you as our guest and welcome your 8/10 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. We are happy to know that the manager was able to send you the clothes that was left in the room. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist

8/10 Good

Dawn

Stayed 1 night in Aug 2023
Response from Manager on Sep 9, 2023
Hello Dawn,It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 Good

Erika

Stayed 1 night in Aug 2023
Response from Xao RediResponse Specialist on Aug 31, 2023
Thank you for sharing your 4/5 rating with us, Erika. Our staff at the Red Roof Inn South Bend - Mishawaka was especially delighted to know that we earned this following your stay. We aim to deliver a positive experience to all our guests and we were happy to know that you were satisfied with your stay. However, we would love to hear about your stay, so please feel free to share.Thanks once again for sharing. We would love to host you under our roof again.With gratitude,XaoRediResponse Specialist

8/10 Good

Dale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023
Response from Manager on Aug 11, 2023
Hello Dale,We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

6/10 Okay

William

Disliked: Cleanliness, staff & service, property conditions & facilities
I was very disappointed with this Red Roof due to the condition of the building as a whole. The hallway carpet was filthy and old. There were people milling around in the parking lot late at night and I saw one person looking through the dumpster. The breakfast bar had very limited food out, the eggs and sausage were cold, the sweet rolls and bagels container was nearly empty. There was only one ice machine and vending machines on the 1st floor and our room was on the third floor.
Stayed 2 nights in Jul 2023
Response from Manager on Aug 3, 2023
Hello William, Thank you for taking the time to write this review and share your experience. This is certainly not taken lightly and has been forwarded to management for review. Providing our guests with a safe and enjoyable experience is of extreme importance to us. We are working hard to improve our provided services and hope you will return to experience them with a future stay.

2/10 Terrible

Dell

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room was like it was out of order had to turn on toilet had to plug up tv microwave and refrigerator, but the fridge smells moldy staff try to reduce my overpriced room but couldn’t do to me booking thru you guys that’s trash I would love to have a refund asap
Stayed 1 night in Jul 2023
Response from Manager on Jul 25, 2023
Hello Dell, Thank you for taking the time Your feedback is especially important to us, and I am saddened to hear of your experience. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. We continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

6/10 Okay

Stefanie

Stayed 1 night in Jul 2023
Response from Manager on Aug 10, 2023
Hello Stefanie, We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

8/10 Good

Robert

Liked: Cleanliness, staff & service
It was ok. Appreciated the continental breakfast and the handicap parking right by the main door.
Stayed 2 nights in Jul 2023
Response from Manager on Jul 19, 2023
Hi Robert,Thank you for sharing your experience. We truly appreciate the insight regarding our breakfast. It is our ever-present goal to provide each guest with the highest level of service; so thank you for your business and for sharing.

2/10 Terrible

Nichole

Stayed 1 night in Jul 2023
Response from Manager on Aug 7, 2023
Hello Nichole, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

10/10 Excellent

Maren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Once inside the room the updates were great...comfy beds with so much room.
Stayed 1 night in Jul 2023
Response from Manager on Jul 16, 2023
Hello Maren,We can't thank you enough for sharing your feedback with regards to our room and updates. I hope you will return to enjoy a memorable and exceptional experience.

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Manager on Jul 14, 2023
Hello Jeffrey,From all of us, thank you for the fantastic rating! It was an honor to have you as a guest. Please choose us again on your next visit to the area.

10/10 Excellent

Marcia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
THE STAFF WAS VERY ACCOMODATING AND HELPFUL. i WAS SO HAPPY TO FIND RR INN SO CLEAN AND SO ABOVE WHAT WE'VE PAID FOR HIGHER PRICED FACILITIES, BRAVO-WE'LL BE BACK!
Stayed 1 night in Jun 2023
Response from Manager on Jun 22, 2023
Hi Marcia,Thank you for taking the time to complete our guest satisfaction survey and letting us know how you have enjoyed a pleasant experience with us. We are delighted to learn that you enjoyed our breakfast services. It is our main ambition to meet the many different needs of our guests and we are so happy to have met your expectations. We appreciate your kind comments they will serve as an encouragement to the staff to always provide the best to every guest. We hope to impress you again during your next visit and we thank you for sharing your experience.

8/10 Good

Evelyn

Liked: Cleanliness, property conditions & facilities
Quiet
Stayed 1 night in Jun 2023
Response from Manager on Jun 16, 2023
Hello Evelyn,To provide our guests with an enjoyable experience is our primary goal. Thank you for sharing your feedback regarding our hotel. Our goal is for every guest to have a convenient and accommodating experience so we thank you for sharing.

10/10 Excellent

Donnell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2023
Response from Manager on May 12, 2023
Hello Donnell,We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area.

10/10 Excellent

Tristan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Manager on Mar 30, 2023
Hello Tristan,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, relatively inexpensive, clean, comfortable room. Well lit parking lot, close to food and shopping. I will stay here again next year when I attend the event in which I was in town for.
Stayed 3 nights in Mar 2023
Response from Manager on Mar 22, 2023
Hi Christopher,Thank you for sharing the wonderful rating about your experience here with us. We are happy to see your stay was pleasant, and we hope to have the pleasure of hosting you again soon.

8/10 Good

Savannah

Stayed 1 night in Mar 2023
Response from Manager on Mar 7, 2023
Hello Savannah,It was our privilege to earn your business and we hope to host you again on your next trip.

8/10 Good

Glen

Travelled with partner
Disliked: Amenities
It's a good place to get away with the wife and have a night away from the kids.
Stayed 1 night in Jan 2023
Response from Manager on Jan 30, 2023
Hello Glen,We can't thank you enough for sharing your feedback with regards to our hotel. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

2/10 Terrible

Haley

Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The guy at the front was super friendly but the room was disgusting
Response from Manager on Jan 11, 2023
Hello Haley, It is disheartening to learn that you did not enjoy your stay and that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping and maintenance staff. Through guest feedback like yours, we are better able to address such issues quickly and thus improve the guest experience for future visitors and for your own future visits.

2/10 Terrible

Amy

Stayed 1 night in Dec 2022
Response from Manager on Dec 31, 2022
Hello Amy,We are continuously improving upon our services and accommodations and would like to invite you to stay with us again on your next visit to the area.

6/10 Okay

mark

Travelled with family
Liked: Amenities
The room was reasonably clean, the hallways not so much. The jet tub was relaxing, unfortunately there was only 1 drain plug in the room to share between the jet tub and the standard tub. They do not have coffe makers in the rooms, and the coffee available in the mornings is from a machine, not fresh brewed. There is no breakfast available on site.
Stayed 2 nights in Dec 2022
Response from Manager on Dec 14, 2022
Hello Mark, I understand your concerns and we are deeply sorry for the issues you experienced during your stay. We have noted these issues and will work on fixing them. If you decide to stay with us again, please let me know. We would be happy to turn this experience around.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Manager on Dec 2, 2022
Hello Karen,We appreciate you taking the time to rate your experience. We would love to have the opportunity to provide you with an another stay. Please keep us in mind for a future stay.

6/10 Okay

Maxine

Liked: Cleanliness
Disliked: Staff & service
Need updating in a big way.
Response from Manager on Nov 9, 2022
Hello Maxine, Thank you for sharing your experience, and I am deeply sorry for the inconveniences that you had with the room and surrounding cleanliness, encountered during your stay. We are continuously improving upon our services and accommodations while addressing our policies and procedures for minimizing and attending to these situations. We appreciate the feedback and will use it to address our operations in the hope that upon your next visit we can exceed your expectations.

8/10 Good

Richard

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff great Rooms great Food not so much
Response from Manager on Nov 7, 2022
Hello Richard,We appreciate the time you have taken to bring to our attention your feedback with regards to our staff. We strive to do our very best with accommodating each and every one of our guests. We hope to see you again soon and to impress you with our continued improvements.

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The folks that ran it were very good.
Stayed 2 nights in Oct 2022
Response from Manager on Oct 18, 2022
Hello John,We have high standards of hospitality and service and we strive to give you the best experience at the best value. Thank you so much for the insight regarding our hotel. We appreciate you taking the time to share your experience.

6/10 Okay

Katrina

Stayed 2 nights in Sep 2022
Response from Manager on Dec 27, 2022
Hello Katrina, We can't thank you enough for sharing your rating. It would be an honor to earn your business again on your next travels.

6/10 Okay

Steven

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2022
Response from Manager on Sep 18, 2022
Hello Steven,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 Good

Josh

Liked: Staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2022
Response from Manager on Dec 12, 2022
Hello Josh,Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.

8/10 Good

Esther

Liked: Cleanliness, staff & service, room comfort
clean the couch
It was a pleasant enough stay, but the couch needed cleaning badly. A little upholstery maintenance would make the room more welcoming.
Stayed 1 night in Sep 2022
Response from Manager on Sep 12, 2022
Hello Esther, Thank you for being a valued guest and for providing us the feedback regarding our room. We appreciate you taking the time to share your experience.

6/10 Okay

Steven

Business traveller
Disliked: Room comfort
Stayed 1 night in Sep 2022
Response from Manager on Sep 7, 2022
Hello Steven, It was our privilege to earn your business and we hope to host you again on your next trip.,

6/10 Okay

Judy

Stayed 1 night in Aug 2022
Response from Manager on Aug 24, 2022
Hello Judy, We really appreciate you taking the time to rate your experience with us. Please come stay with us again on your next visit to the area.,

4/10 Poor

Jose

Stayed 2 nights in Aug 2022
Response from Manager on Nov 21, 2022
Hello Jose, We appreciate your valued business and would love the opportunity to host your next stay. Thank you for your rating.

10/10 Excellent

Silvia

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room were clean, very comfortable, and the staff was amazing. Quite place.
Stayed 3 nights in Aug 2022
Response from Manager on Aug 22, 2022
Hello Silvia, We can't thank you enough for sharing your feedback with regards to our staff and also our room. Please do consider us again on your next visit to the area.

2/10 Terrible

Danielle

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from Manager on Aug 16, 2022
Hello Danielle, Thank you for sharing your rating of our Hotel. The biggest compliment we can receive is to earn your business again so please consider us on your next trip.,

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was spotlessly clean and comfortable
Stayed 1 night in Aug 2022
Response from Manager on Aug 7, 2022
Hello Brian, Know that your voice is of tremendous importance to us. We value your business and thank you for the insight regarding our room. We appreciate you taking the time to share your experience.

8/10 Good

Alexander

Stayed 1 night in Jul 2022
Response from Manager on Aug 4, 2022
Hello Alexander, We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.,