Breakfast, lunch, dinner served; American cuisine
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Reviews of The Grand Hotel at the Grand Canyon

4 out of 5
The Grand Hotel at the Grand Canyon
149 State Highway 64 - Tusayan, Grand Canyon, AZ

Reviews

8.4

Very good

Rating 10 - Excellent. 988 out of 1829 reviews" "
Rating 8 - Good. 424 out of 1829 reviews" "
Rating 6 - Okay. 233 out of 1829 reviews" "
Rating 4 - Poor. 119 out of 1829 reviews" "
Rating 2 - Terrible. 65 out of 1829 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Marianna, Shorewood

Liked: Cleanliness, staff & service, property conditions & facilities
Unique and quite
Stayed 5 nights in May 2024

10/10 Excellent

Diana, Buena Park

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and the facility was great. Loved the indoor pool.
Stayed 3 nights in May 2024
Response from The Grand Hotel on May 27, 2024
Thank you for your rating and your feedback. I will share your comments with our team. Thank you for being our guests.

2/10 Terrible

WILLIE

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The bed sheets were dirty and weren't changed prior to our arrival. When we complained, we were moved into a disabled persons accommodations room. This room was such an inconvenience because were aren't disabled. The food in the restaurant down stairs was poor quality for the amount of money we spent for this room for two days. Breakfast was cold for some reason and the coffee in the Breakfast area warm instead of hot. We made several request for hot coffee. Finally, we went to Starbucks. Very poor accommodations for the money spent. Extremely disappointed!
Stayed 2 nights in May 2024
Response from The Grand Hotel on May 27, 2024
Thank you for your feedback. Thank you for being our guests. I will share your comments with our team. We are sorry we didn't meet your expectations. Thank you for staying at The Grand Hotel.

8/10 Good

JAMILLA, WYNCOTE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property We will definitely visit again
Stayed 1 night in May 2024
Response from The Grand Hotel on May 26, 2024
Thank you for your rating and your feedback. I will share your comments with our team. Thank you for being our guests.

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Grand Hotel on May 20, 2024
Thank you for your rating and your feedback. I will share your comments with our team. Thank you for being our guests. Please come stay with us again soon!

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was super friendly. There was a little door slamming that could be heard. All sorts of in room amenities - fridge, microwave, ice maker, shaving kit, etc. The town outside Grand Canyon doesn’t have many dining choices and only McDonalds may be open after 9:00 so plan accordingly.
Stayed 2 nights in May 2024
Response from The Grand Hotel on May 17, 2024
Thank you for your rating and your feedback. I will share your comments with our team. Thank you for being our guests. Please come stay with us again soon!

8/10 Good

Anowar

Liked: Staff & service, property conditions & facilities
Room was not well clean and big bug was found on the bed, dirty room and bathroom one of the facet was broken, they didn’t address the issues But the staff was friendly and the location was great
Stayed 4 nights in May 2024
Response from The Grand Hotel on May 12, 2024
Thank you for your feedback. Thank you for being our guests. I will share your comments with our team. We hope you come stay with us again the next time you visit the Grand Canyon

6/10 Okay

Lisa

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from The Grand Hotel on May 10, 2024
Thank you for your rating. Thank you for being our guests. We hope you enjoyed your stay and will come visit us again soon.

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is clean, safe and conveniently located hotel.
Stayed 1 night in May 2024
Response from The Grand Hotel on May 10, 2024
Thank you for your feedback! We are so happy you enjoyed your stay. I will share your comments with our team. Please come visit us again soon!

8/10 Good

Eddie

Travelled with family, Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
The stay we had was amazing from the scenery to the staff allowing me to have wedding photos in their lobby and customer service. The only issue I had was the room itself, not having any trash bags in the trash cans and the floors not being vacuumed.
Stayed 1 night in May 2024
Response from The Grand Hotel on May 7, 2024
We thank you for your Feedback. We are happy to hear that you enjoyed your stay. We will share your feedback with the team. Please come visit again soon

10/10 Excellent

Patricia, Mercer Island

Liked: Cleanliness, staff & service, property conditions & facilities
Nice no issues
Stayed 2 nights in May 2024
Response from The Grand Hotel on May 7, 2024
Thank you for your review. Please come stay with us again soon.

10/10 Excellent

Peggy

Stayed 2 nights in Apr 2024
Response from The Grand Hotel on May 25, 2024
Thank you for your rating and your feedback. I will share your comments with our team. Thank you for being our guests. Please come stay with us again soon!

10/10 Excellent

Jong, APO

Stayed 1 night in May 2024
Response from The Grand Hotel on May 25, 2024
Thank you for your rating and your feedback. I will share your comments with our team. Thank you for being our guests. Please come stay with us again soon!

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location just outside the park.
Stayed 1 night in Apr 2024
Response from The Grand Hotel on May 4, 2024
Thank you for your feedback. Thank you for being our guests. We hope to see you again soon!

4/10 Poor

KEN

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Grand Hotel on May 7, 2024
Thank you for your feedback and rate. Sorry your expectations weren't met, we apologize for the inconvenience.

10/10 Excellent

faith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff and the closeness to the park
Stayed 3 nights in Apr 2024
Response from The Grand Hotel on May 4, 2024
Thank you for your feedback. We are so happy you enjoyed your stay with us. Thank you for being our guests. Please come stay with us again soon!

6/10 Okay

Shara

Travelled with family
Liked: Cleanliness, staff & service, amenities
Check in was at 4- arrived at that time tk be told room was not ready. Also restaurant was not open . Also went down around 6:45 to get water they had out along with tea and coffee. There was no water left so I asked if they could refill it. I was told they were unable to and also that they were getting ready to take it down. It’s water and easy for them to refill. They also took away the coffee they had.
Stayed 1 night in May 2024
Response from The Grand Hotel on May 4, 2024
Thank you for your feedback. I will share your comments with our team. Thank you for being our guests.

10/10 Excellent

Bhuvana Chandra

Liked: Cleanliness, staff & service, property conditions & facilities
Really good.
Stayed 2 nights in Apr 2024
Response from The Grand Hotel on May 4, 2024
Thank you for your feedback. Thank you for being our guests. We are so happy you enjoyed your stay. Please come visit us again soon!

8/10 Good

William

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pillows were terrible. Everything else was fine.
Stayed 2 nights in Apr 2024
Response from The Grand Hotel on May 2, 2024
Thank you for your feedback. We are replacing all our pillows soon. Thank you for being our guests. Please come stay with us again soon!

10/10 Excellent

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very upscale hotel
Stayed 1 night in Apr 2024
Response from The Grand Hotel on May 1, 2024
Thank you for your feedback and rating, we're glad you enjoyed your stay! Hope to see you again sometime.

10/10 Excellent

R Bradley

Stayed 1 night in Apr 2024
Response from The Grand Hotel on May 2, 2024
Thank you for the great rating. Thank you for being our guests. We are happy you enjoyed your stay. Please come visit us again soon!

10/10 Excellent

Craig

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Location was great
Stayed 3 nights in Apr 2024
Response from The Grand Hotel on May 1, 2024
Thank you for your feedback, we're glad you enjoyed your stay! Hope to see you again sometime.

4/10 Poor

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Grand Hotel on May 1, 2024
Thank you for your rating and feedback. Thank you for being our guests. I will share your comments with our team. Please come visit us again soon

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Apr 2024
Response from The Grand Hotel on May 1, 2024
Thank you for your feedback, we're glad you enjoyed your stay! Hope to see you again sometime.

4/10 Poor

dina, pleasant valley

Room was not clean. Mold on ceiling
Stayed 3 nights in Apr 2024
Response from The Grand Hotel on May 1, 2024
Thank you for your rating and feedback. Thank you for being our guests. I will share your comments with our team. Please come visit us again soon

2/10 Terrible

Brittney

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from The Grand Hotel on May 1, 2024
Thank you for your rating and feedback. Thank you for being our guests. I will share your comments with our team. Please come visit us again soon

10/10 Excellent

Patty

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from The Grand Hotel on May 1, 2024
Thank you for your Rating, we're glad you enjoyed your stay! Hope to see you again sometime.

6/10 Okay

Rebecca

Travelled with partner
Liked: Cleanliness
Really disappointed that the bar was closed because their bartender called in and they didn’t have anyone to cover. It was the whole reason why we chose to stay here for one night.
Stayed 1 night in Apr 2024
Response from The Grand Hotel on Apr 29, 2024
Thank you for your feedback, we apologize for the inconvenience. I will pass the message along to our staff and fix the issue.

10/10 Excellent

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A woman staff member at the lobby desk was incredibly helpful. She showed real empathy for us when we had arrived a day early unintentionally and she worked quickly to get our room available that day. Her helpful recommendations for the Grand Canyon National Park were spot on. Efficiency Extraordinaire! Our only regret is we didn’t get her name. She was at the desk the afternoon of April 23, 2024. I'm hoping you can identify and commend her within your organization.
Stayed 2 nights in Apr 2024
Response from The Grand Hotel on Apr 27, 2024
Thank you for your feedback, we're so glad you enjoyed your stay with us! I believe the woman who helped you was our lodging manager Sally, she does an incredible job here and I will let her know you appreciated her help. Thank you for staying with us and we hope to see you again!

6/10 Okay

Mary

Travelled with family
Liked: Staff & service, amenities
Pillows are terrible. Had to have them replace shower curtain because of the odor. Front desk was nice. Furnishings in room need updating.
Stayed 2 nights in Apr 2024
Response from The Grand Hotel on Apr 27, 2024
Thank you for your feedback. I will share your comments with our team. Thank you for being our guests.

2/10 Terrible

Evelin

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The hotel looks more like a motel. Worst hotel I ever stayed.
Stayed 1 night in Apr 2024
Response from The Grand Hotel on Apr 27, 2024
Thank you for your feedback. I will share your comments with our team. Thank you for being our guests.

8/10 Good

Costa

Liked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from The Grand Hotel on Apr 27, 2024
Thank you for your rating. Thank you for being our guests. Please come visit us again soon!

8/10 Good

Allison

Travelled with family
Liked: Cleanliness, property conditions & facilities
Understaffed
Stayed 2 nights in Apr 2024
Response from The Grand Hotel on Apr 27, 2024
Thank you for your rating. Thank you for your feedback. I will share your comments with our team. Thank you for being our guests.

8/10 Good

William

Stayed 1 night in Apr 2024
Response from The Grand Hotel on Apr 24, 2024
Thank you for your rating. We are happy you enjoyed your stay with us. Please come visit us again soon.

10/10 Excellent

Jenyse, Suffolk

Liked: Cleanliness, staff & service, property conditions & facilities
Great service. Beautiful property.
Stayed 3 nights in Feb 2024
Response from The Grand Hotel on Apr 21, 2024
Thank you for your feedback, we're so happy you enjoyed staying with us. We hope to see you again!

10/10 Excellent

Anton

Stayed 1 night in Apr 2024
Response from The Grand Hotel on May 12, 2024
Thank you for your feedback. Thank you for being our guests. I will share your comments with our team. We hope you come stay with us again the next time you visit the Grand Canyon

10/10 Excellent

Jay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location.
Stayed 2 nights in Apr 2024
Response from The Grand Hotel on Apr 21, 2024
Thank you for your feedback, we're happy you enjoyed your stay. We hope to see you again soon!

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The first frustration was that management imposes a $75 charge on your credit card to cover "incidentals" and refunds it after your stay if you don't have room charges, This seems excessive and unnecessary for an upscale hotel that charges over $300 per night. We ate in their main restaurant and were also disappointed. Some of the salad lettuce was wilted, they don't offer any bread options, and the steak was below average in flavor. I expected better from an upscale restaurant that charges accordingly. Overall the hotel is very nice with these issues that should be easily addressed,
Stayed 1 night in Apr 2024
Response from The Grand Hotel on Apr 21, 2024
Thank you for your feedback, I will pass the message along to the rest of our staff. We hope to see you again.

6/10 Okay

Angelica

Stayed 1 night in Apr 2024
Response from The Grand Hotel on May 7, 2024
We thank you for your feedback and rate.

10/10 Excellent

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
How close to grand canyon
Stayed 3 nights in Apr 2024
Response from The Grand Hotel on Apr 18, 2024
Thank you for your feedback, we're thrilled you enjoyed your stay! I will let the rest of our team know and we hope to see you again!

10/10 Excellent

Diane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very helpful and courteous staff. The place was beautiful and clean.
Stayed 2 nights in Apr 2024
Response from The Grand Hotel on Apr 15, 2024
Thank you for your feedback. thank you for staying with us at The Grand Hotel

8/10 Good

HYUNMIN

Stayed 1 night in Apr 2024
Response from The Grand Hotel on May 7, 2024
Thank you for your feedback. Glad you had a wonderful experience with us!

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cool lodge-like feel with comfortable & pleasant rooms, a great restaurant, and enjoyable pool/spa. The fitness center looked nice, too. Super convenient park access and easy return from the South Rim in the evening. A tasty pizza place (“We Cook”) with local craft beer, and a cool, woodsy looking Starbucks are just up the road a short ways (walkable in ~10 min.). Hot coffee in the lobby too, and friendly staff. Highly recommend!
Stayed 2 nights in Apr 2024
Response from The Grand Hotel on Apr 13, 2024
Thank you for feedback, we're so happy you enjoyed your stay and appreciate your kindness! I will be sure to relay the message to our team.

10/10 Excellent

paul

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
stores, restaurants and gas were very expensive. felt like they could charge whatever they wanted because of where they were! not good!
Stayed 2 nights in Apr 2024
Response from The Grand Hotel on Apr 13, 2024
Thank you for your feedback, I will be sure to make note of it. We appreciate you staying with us and hope to see you again.

10/10 Excellent

Brindha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent place and service
Stayed 1 night in Apr 2024
Response from The Grand Hotel on Apr 12, 2024
Thank you for your feedback, we're so glad you enjoyed your stay! I will relay your message to our team, and we hope to see you again!

6/10 Okay

Matthew

Liked: Cleanliness, staff & service
Rooms were nice, but dated, showing wear & tear. Pricey for the overall condition. Bathtub did not drain properly. Pricey for the overall condition. Real coffee cups, instead of paper cups was a great touch. Restaurant was very expensive which seemed the case for surrounding restaurants and required reservations. Breakfast buffet was average for the high price. Staff was very friendly! Overall it was a good stay.
Stayed 2 nights in Apr 2024
Response from The Grand Hotel on Apr 12, 2024
Thank you for your feedback, I will relay your message to the rest of our team. We appreciate you staying with us, and hope to see you again sometime!

6/10 Okay

Megan, Cincinnati

Travelled with family
Disliked: Cleanliness
This hotel is within walking distance - with sidewalks - of shops and restaurants. It is in the small town right outside the GCNP gates. We would stay here again. We took advantage of the 'saloon' one night for a later dinner and we did the breakfast buffet one morning. The dining atmosphere is nice in both. The lobby is small but neat and they have coffee available every early morning. We were just turned off by the lack of cleanliness to our room when we arrived. Lots of hair and dust. Hair on the shower walls and dusty bathroom cabinets and room clock and phone. ICK. I had some lysol wipes so thank goodness for that!
Stayed 3 nights in Apr 2024
Response from The Grand Hotel on Apr 11, 2024
Thank you for your feedback, I will let our staff know about the concerns you had and will get those corrected. We appreciate you staying with us.

6/10 Okay

Eloy

Liked: Staff & service
Stayed 1 night in Mar 2024
Response from The Grand Hotel on Apr 11, 2024
Thank you for the review, we appreciate you staying with us.

10/10 Excellent

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The reception area is very cool. Gift shop has large offering of quality products. Close to all food and dining options.
Stayed 1 night in Apr 2024
Response from The Grand Hotel on Apr 11, 2024
Thank you for the feedback, we're so happy you enjoyed your visit. We hope to see you again soon!

10/10 Excellent

Daphne

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is lovely. For whatever reason, the hotel was understaffed, so eating in the restaurant could be an issue. I am guessing because of understaffing, the room had not been dusted in a very long time. I heard another guest complain about the same thing at the desk. The extras were very nice.
Stayed 5 nights in Mar 2024
Response from The Grand Hotel on Apr 8, 2024
Thank you for staying with us, we apologize for the inconvenience regarding the restaurant and housekeeping. We will forward these issues to the departments involved. We hope the remainer of your stay/trip was better.