Lobby

Reviews of Quality Inn

2.5 out of 5
Quality Inn
9040 Holly Rd, Grand Blanc, MI

Reviews

8.0

Very good

Rating 10 - Excellent. 280 out of 721 reviews" "
Rating 8 - Good. 245 out of 721 reviews" "
Rating 6 - Okay. 110 out of 721 reviews" "
Rating 4 - Poor. 47 out of 721 reviews" "
Rating 2 - Terrible. 39 out of 721 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Eugene

Business traveller
Disliked: Staff & service
Check in was quick. Room was clean. Breakfast bar was very limited with anything fresh. Envelope was left to tip house keeping but I received no house keeping so no tip. Room was beside outside door that slammed shut everytime it was opened. Construction workers worked late into the night and were very noisy, I got little sleep the two nights I was there. Heater in pool was broken so I didn't venture there. Otherwise ok.
Stayed 2 nights in May 2024

8/10 Good

Marcie

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathrooms are a little small but other than that, pretty basic rooms but nice. Will for sure stay again.
Stayed 1 night in Apr 2024

2/10 Terrible

Bryce

Disliked: Cleanliness, staff & service, property conditions & facilities
Not much quality.
Stayed 2 nights in Apr 2024

8/10 Good

Richard, MARICOPA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are being updated and looks good. Worst coffee ever though. Good price, convenient location.
Stayed 1 night in Apr 2024

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities
Great!
Stayed 1 night in Mar 2024
Response from General Manager on Apr 2, 2024
Thank you for your feedback and we are thrilled to hear that you had a wonderful stay with us.We look forward to welcoming you back on your next visit!Have a great day!

10/10 Excellent

Autamn

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Traveled to see the in-laws for the weekend, had my teenage boys with me, they loved the pool, and little gym area…. Also breakfast was great….!!
Stayed 3 nights in Mar 2024
Response from General Manager on Apr 2, 2024
Thank you so much for your feedback. We are so glad to hear that your stay with us was wonderful. We hope to see you visit us again in the near future.Have a great day!

10/10 Excellent

DANIELLE

Liked: Cleanliness, staff & service, property conditions & facilities
The gentleman that checked us was outstanding. He went above and beyond to accommodate my request and I truly appreciate it. My stay was great.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 15, 2024
Thank you so much for taking the time to share your experience. Our team works hard to ensure every guest feels welcomed and comfortable. We are delighted that we were able to provide you with that. Will surely let my front desk know about your kind words. Hope to see you back in the future.

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in person was very nice.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 7, 2024
Thank you for your kind words! We are thrilled to hear that you had a positive experience at our front desk. we look forward to welcoming you again soon.

10/10 Excellent

Delbert

Liked: Staff & service
I didn't realize they didn't have an elevator. As a senior citizen it is nice not to have to navigate stairs. The clerk did take our bag upstairs. My wife and I didn't bother asking for assistance getting it back down. The property needs a little TLC but overall was ok.
Stayed 3 nights in Feb 2024
Response from General Manager on Mar 7, 2024
We appreciate your feedback regarding the absence of an elevator at our hotel. We understand the inconvenience it may have caused and apologize for that.Glad to hear our front desk was able to help you. In the future we will be happy to give you a ground floor. We look forward to seeing you again soon.

4/10 Poor

Jessica

Travelled with family, Business traveller
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
The property is so outdated. I stayed there about a month ago and paid half of the amount that was charged this stay. The room that I was given had a bathroom that was so small that you couldn’t even get dressed in it. There was barely standing room.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 5, 2024
We appreciate your feedback and understand your perspective. We continuously strive to improve our property. Thank you for bringing this to our attention and the hotel is already done some remodeling and are still in the process of completing it. Have a great day.

8/10 Good

Colleen

Liked: Cleanliness
good
Stayed 1 night in Jan 2024

8/10 Good

Lucinda

Stayed 1 night in Feb 2024

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 4 nights in Dec 2023
Response from General Manager on Feb 26, 2024
Thank you for the rating and review for our hotel. We are thrilled to hear you enjoyed your stay. Your feedback means a lot to us, and we look forward to seeing you again.

4/10 Poor

Sharon

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I had a room change because the first room hadn’t been cleaned properly. I stayed 8 days and my sheets weren’t changed once. On my last day they left me some clean towels. I had already washed the ones I had. Wasn’t happy with having to smell marijuana smoke in hallway. I won’t be staying with them again.
Stayed 7 nights in Feb 2024
Response from General Manager on Feb 26, 2024
Thank you for taking the time to write us your review. We are truly sorry to hear about your experience. We are investigating this matter and will take appropriate actions to make sure our future guests have a wonderful experience at our hotel. Thank you for bringing this to our attention.

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
I was going not there to sleep but it was a very good place to stay
Stayed 1 night in Feb 2024

10/10 Excellent

Eric

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Early check in price is pretty high.
Stayed 1 night in Feb 2024
Response from General Manager on Feb 14, 2024
Thank you for giving us a great rating. We understand your concern on the early check in fee but it depends on how early the guests check in. Our hotel appreciates feedback for our growth and delivering satisfaction to all our guests. We appreciate you choosing to stay with us.

8/10 Good

Sheree

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent accommodations!
Clean hotel, Safe area
Stayed 1 night in Jan 2024
Response from General Manager on Feb 14, 2024
Thank you for giving us an excellent rating and feedback. We are glad your stay was great at our hotel and we look forward to seeing you visit us again soon. Have a wonderful day!+

10/10 Excellent

Holli

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great for what it was needed for
Stayed 1 night in Jan 2024
Response from General Manager on Feb 14, 2024
Thank you for taking the time to review our hotel. We are glad to hear you had a great experience at our hotel.I appreciate you choosing to stay with us.Have a wonderful day!

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotels
Stayed 1 night in Jan 2024
Response from General Manager on Feb 14, 2024
Thank you for giving us a awesome rating and review.I appreciate you choosing to stay with us and hope to see you visit us again soon.

10/10 Excellent

Balakaran

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and very helpful
Stayed 1 night in Jan 2024
Response from General Manager on Feb 14, 2024
I want to thank you for sharing about your recent experience at our hotel. We are glad to hear a positive feedback and have shared it with our team as a way of celebrating the guest experience we delivered.Have a great day!

4/10 Poor

Kathy

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
The bathtub wasrusted and stained.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 30, 2024
Thank you for taking the time to write us your review. We apologize about the bathtub and an action will be taken asap. Thank you for bringing it our attention. Hope to see you again soon.

10/10 Excellent

Dawn

Stayed 1 night in Jan 2024

8/10 Good

Scott

Business traveller
Liked: Cleanliness, staff & service, amenities
It was a pretty nice room and the front desk employees were very nice. The only negative was the exercise room was freezing and the treadmill didn’t work. Good stay overall though.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 30, 2024
Thank you for taking the time to write us your feedback. We are glad to hear you enjoyed your stay with us. The treadmill has already been looked at for repair and will be fixed soon. Hope to see you again soon.

6/10 Okay

Robert

Disliked: Amenities
Good area safe
Stayed 2 nights in Jan 2024
Response from General Manager on Jan 24, 2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel.We are glad to hear you had a great stay and hope to see you soon again.

10/10 Excellent

victoria

Stayed 1 night in Jan 2024
Response from General Manager on Jan 24, 2024
Thank you for giving us an awesome rating. We are glad you had a great stay with us and looking forward to having you back soon.Have a great day!

10/10 Excellent

Sally

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice property
Stayed 1 night in Jan 2024
Response from General Manager on Jan 24, 2024
Thank you for taking the time to give us your feedback and we really appreciate it. We are glad you really liked our property and hope to see you again soon.

10/10 Excellent

George

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 24, 2024
Thank you for giving us a wonderful rating. We appreciate your business and looking forward to seeing you again.Have a great day!

4/10 Poor

Christopher

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Everything about the property was fine the staff at the front desk was wonderful super nice guy I appreciate his service and the military the only problem about the property was that it smelled like marijuana through the hallways even into the lobby and that really ruins my whole experience at the hotel
Stayed 1 night in Jan 2024
Response from General Manager on Jan 24, 2024
Thank you for taking the time to write us your feedback. Glad to hear your overall stay with us was good. We appreciate you bringing the smell issue to our attention. I will share your message with our team and ensure necessary actions are taken.Once again, thank you for taking the time to share your feedback. We appreciate you choosing to stay with us.

10/10 Excellent

Javier

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from General Manager on Jan 24, 2024
Thank you for giving us a wonderful rating. We appreciate your business and looking forward to seeing you again.Have a great day!

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Jan 24, 2024
Thank you for giving us a wonderful rating. We appreciate your business and looking forward to seeing you again.Have a great day!

6/10 Okay

Nora

Stayed 1 night in Dec 2023

10/10 Excellent

Juanita

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wondering staff was very understanding and I would recommend to others
Stayed 3 nights in Dec 2023
Response from General Manager on Jan 24, 2024
Thank you for your feedback and are glad to hear you had a great experience with us.I hope you choose to stay with us again.Have a wonderful day!

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Super simple check in Friendly desk attendant Nice room Perfect location
Response from General Manager on Jan 30, 2024
Thank you for taking the time to write us a review. We appreciate your business and your positive review. Hope to see you visit us again soon. Have a great day!

10/10 Excellent

George

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, close to work, Very nice Staff. I stays there a lot
Stayed 1 night in Dec 2023

2/10 Terrible

Jennifer

Stayed 5 nights in Dec 2023

6/10 Okay

UCHENNA

Travelled with group
In a good area and clean
Stayed 1 night in Dec 2023

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Jean

Stayed 1 night in Dec 2023
Response from General Manager on Jan 24, 2024
Thank you for giving us a wonderful rating. We appreciate your business and looking forward to seeing you again.Have a great day!

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2023

10/10 Excellent

George

Stayed 1 night in Dec 2023

10/10 Excellent

Scott

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from General Manager on Dec 12, 2023
Thank you for rating our hotel. We are glad to that you had a great stay, and we hope to see you again soon.

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Dylan the front desk guy was the absolute best.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 12, 2023
Thank you for taking the time to rate our hotel. We appreciate your business and hope to see you again in the future. Have a great day!

10/10 Excellent

George

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Nice very friendly staff, Clean facility
Stayed 1 night in Dec 2023

10/10 Excellent

Tracy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I really liked the cleanliness & customer service
Stayed 3 nights in Nov 2023

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Parlo

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What I like the most was the customer service. Kyle was polite, helpful and very friendly. I really enjoyed my stay there and will be back soon…
Stayed 2 nights in Nov 2023
Response from General Manager on Dec 12, 2023
Thank you for sharing your experience. Your lovely words will be shared with Kyle. He is awesome in what he does. Thank you for choosing our hotel and we hope to see you again soon.

10/10 Excellent

Amber

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The clerk checking me in was very pleasant. Such a nice guy.
Stayed 1 night in Nov 2023
Response from General Manager on Dec 12, 2023
Thank you for taking the time to write us your review. We are glad to hear that you enjoyed your stay with us. Our team works hard to make our guests experience pleasant at all times. We hope you visit us again.!

10/10 Excellent

George

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Staff, very friendly, Nice place.
Stayed 1 night in Nov 2023
Response from General Manager on Dec 12, 2023
Thank you for your rating our hotel Mr. George. We are glad to hear that you enjoyed your stay with us. Our guest satisfaction is our number one priority. We hope to see you again!