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Reviews of Servatur Casablanca Suites & Spa - Adults Only

4 out of 5
Servatur Casablanca Suites & Spa - Adults Only
Avenida de gran Canaria 24, Puerto Rico, Mogan, Gran Canaria

Reviews

9.0

Wonderful

Rating 10 - Excellent. 129 out of 224 reviews" "
Rating 8 - Good. 72 out of 224 reviews" "
Rating 6 - Okay. 13 out of 224 reviews" "
Rating 4 - Poor. 5 out of 224 reviews" "
Rating 2 - Terrible. 5 out of 224 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

anne

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, handy for commercial centre. Hot tub on balcony was great. Sunbathed on terrace during afternoon and at pool in morning
Stayed 7 nights in Feb 2024
Response from Servatur Casablanca Suites & Spa on Feb 16, 2024
Dear Anne, Thank you so much for rating Servatur Casablanca with a 5/5. It means you enjoyed your stay with us, which makes us very happy. We are glad to read that your experience was excellent from the very beginning.We are glad to know that our facilities and our fully equipped Superior Junior Suites fit you. Our team is constantly working to offer a lovely place to spend your holidays.Thank you very much for your wonderful review. This works as a huge motivation for Servatur staff. All our staff will be pleased to welcome you again at Servatur Casablanca.Kind regards from the south of Gran Canaria. Your Sincerely. Servatur Casablanca Suites & Spa.

4/10 Poor

Heather

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Renovations needed , spa falling apart , hot tub moderately warm , services not available , staff bored and tired . Not a luxury property
Stayed 3 nights in Dec 2023
Response from Servatur Casablanca Suites & Spa on Jan 2, 2024
Dear Heather, Thank you so much for sharing your experience at Servatur Casablanca. We are sorry for the incidences experienced during your stay. Rest assured we have taken notes of your comments. We are currently working to solve this as soon as possible.However, If you ever plan to come back, what we sincerely hope, please, write us an email at casablanca@servatur.com and we will be at your disposal since the very first moment. It would be a pleasure to see you again! Kind regards from the warm south of Gran Canaria, Servatur Casablanca Suites & Spa

8/10 Good

Heather

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2023

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very relaxing holiday - room was fab, enjoyed an hour in the spa also - very nice
Stayed 7 nights in Sep 2023
Response from Servatur Casablanca Suites & Spa on Oct 13, 2023
Dear Rachel,Thank you for rating Servatur Casablanca! We are glad to hear that your stay with us was pleasant and you were able to relax.We hope you will choose us again in the future.Best regards,Servatur Casablanca Suites & Spa

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice Hotel in Puerto Rico, GC. Central but high with lots of steps.
Stayed 14 nights in May 2023
Response from Servatur Casablanca Suites & Spa on May 22, 2023
Dear John, First of all, thank you very much for sharing your experience at Servatur Casablanca. We cannot be happier to know that your stay was completely satisfactory. We are glad to know we were able to offer you a memorable experience. All our team work with enthusiasm and we are happy our guests can appreciate it. Do not hesitate to contact us if we can do anything for you. We are always at your disposal and would be delighted if you would honor us with another opportunity to convince you of our Servatur Hotels service and quality. Warm regards from the south of Gran Canaria, Servatur Casablanca Suites & Spa

10/10 Excellent

Helen

Stayed 9 nights in Apr 2023
Response from Servatur Casablanca Suites & Spa on May 24, 2023
Estimada Helen:Muchas gracias por valorar su estancia en Servatur Casablanca Suites & Spa con un 10/10.La satisfacción de nuestros clientes es nuestro principal objetivo. Por ello, nos complace ver su puntuación.Esperamos tener nuevamente la oportunidad de darle la bienvenida en un futuro cercanoMuchas gracias,

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were nice and spacious staff were friendly, breakfast was really good enjoyed the cava with breakfast too, didnt have the room with the hot tub we had booked when we arrived but the room we were put into was identical only had a smaller balcony no hot tub or sun loungers and we were moved to our proper room 11.30 next morning, they gave is free evening meal with a drink as compensation, the negatives were a bit of entertainment at night would be nice, also i think the 3oclock check in is a bit late as the flights from edinburgh arrive early morning and we had to potter around for a few hours with our bags before we could go to the hotel to check in
Stayed 3 nights in Jan 2023
Response from Servatur Casablanca Suites & Spa on Jan 31, 2023
Dear Andrew,We thank you for sharing your opinion of your recent stay at Servatur Casablanca. We really appreciate your kind words regarding our services, staff and facilities. All our team work with enthusiasm and we are happy our guests can appreciate it.On the other hand, we are sorry for the incidences experienced during your stay, we will work to avoid this happening again but we are glad that all went good, and you could enjoy your holidays with us. Rest assured that we have taken notes of your comments about the night entertainment and check-in feedback to study improvement actions that help us to enhance the experience of our guests.We would be delighted if you would honor us with another opportunity to convince you of our Servatur Hotels service and quality.We hope to see you again in a near future!Servatur Casablanca Suites & Spa

10/10 Excellent

Simona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The most beautiful holiday ❤
Stayed 7 nights in Jul 2022
Response from Servatur Casablanca Suites & Spa on Sep 22, 2022
Dear Simona, Thank you very much for visiting Servatur Casablanca and for sharing your experience with us,What a nice review of your stay with us!All our staff will be pleased to welcome you again,Warm regards,Servatur Casablanca Suites & Spa

8/10 Good

Kieran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
Lovely hotel nice pool,spa and snack bar for lunch. Air con in each room. Overall very nice
Stayed 7 nights in Oct 2021
Response from Servatur Casablanca Suite & Spa on Oct 17, 2021
Dear Mr. Kieran, thank you for your words. It was a pleasure having you in our facilities and we hope see you soon again!! Kind regards. Servatur Casablanca Suites & Spa

8/10 Good

Sabrina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jul 2021
Response from Servatur Casablanca Suite & Spa on Sep 21, 2021
Querida Sabrina, Muchas gracias por puntuar Servatur Casablanca con un 8/10. Eso significa que ha disfrutado de su estancia con nosotros, lo cual nos alegra Esperamos verles pronto, Un cordial saludo, Servatur Casablanca Suites & Spa

10/10 Excellent

Niall

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean,the roof top was really good place to relax ! Breakfast was good to.
Stayed 3 nights in Jan 2020
Response from Guest relations manager on Jan 30, 2020
Dear guest, Thank you so much for sharing your experience at Servatur Casablanca. We are very happy to read that everything was to your liking. It would be great to have you here again. Kind regards, Servatur Casablanca

6/10 Okay

Vipin Kumar

Liked: Staff & service, property conditions & facilities, room comfort
Ok stay. Would not recommend at the price.
Overall good stay except for the really bad shower area in the bathroom, not just the dirty looking floor but the shower head itself is extremely old and does not function properly. This was on room 307 which was offered to us as an upgrade mentioning the room we booked was not available due to hotel being fully booked.
Stayed 3 nights in Dec 2019

8/10 Good

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place
Nice hotel, friendly staff, beautiful town. AC could do with an upgrade but that is a minor thing. Rooms new and balconies big
Stayed 11 nights in Sep 2019
Response from Guest Relationship Manager on Oct 1, 2019
Dear Sam, Thank you for reviewing Servatur Casablanca Suites & Spa. We hope you've spent a fantastic time with us. It'd be great to welcome you one more time to try our best to exceed your expectations. Kind regards from Gran Canaria, Servatur Casablanca Suites & Spa

10/10 Excellent

Verified traveller

Stayed 7 nights in Sep 2019
Response from Guest Relationship Manager on Oct 1, 2019
Dear guest, Thank you for reviewing Servatur Casablanca Suites & Spa. We hope you've spent a fantastic time with us. It'd be great to welcome you one more time to try our best to exceed your expectations. Kind regards from Gran Canaria, Servatur Casablanca Suites & Spa

8/10 Good

Jennifer

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 6 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was spotless and all staff from cleaners right up to management were all very friendly and helpful. The air conditioning was absolutely amazing staying at other hotels in the area with only a fan to cool down this was outstanding. Used the rooftop terrace every day to sunbathe this was always spotless and sun beds all tidy and in good condition
Stayed 11 nights in Jul 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was gorgeous, clean and exactly like the photos. Not a huge fan of saltwater pools. Super salty. The food in the hotel was shocking. The breakfast was fine but we got room service one night and it was horrendous. How can you get chips so wrong. They were black. Overall i would absolutely stay again but only as a b&b guest.
Stayed 14 nights in Jul 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel, lovely big balcony with sun loungers, table and chairs and parasol with a great view! Great kitchen area which was good for self catering. The cleaners did an excellent job, the room was so clean everyday. Nice pool area and close to the shops.
Stayed 7 nights in Jun 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2019

8/10 Good

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 20 nights in May 2019

10/10 Excellent

Verified traveller

Stayed 7 nights in May 2019
Response from Servatur Casablanca on Jun 4, 2019
Dear guest, Thank you so much for rating Servatur Casablanca with a 5/5. It means you enjoyed your stay with us, which makes us very happy. We hope you had a nice return to home. In the name of all Servatur Casablanca staff, we would love to welcome you back in a future. Kind regards from Servatur Casablanca

10/10 Excellent

Kate

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel
Lovely hotel, excellent customer service, staff are very polite and extremely helpful, would definitely stay again
Stayed 5 nights in May 2019
Response from Guest Relations Manager on May 24, 2019
Dear Kate, Firstly we would like to thank you for choosing our hotel Servatur Casablanca. We try to improve everyday the experience of our guests with your comments and reviews, they help us a lot. We are very happy to know that everything was to your liking. We hope to see you here again soon. We´ll be waiting for you! Kind regards, Servatur Casablanca

2/10 Terrible

Jorge

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
YO BUSQUE UN HOTEL EN SAN JUAN PUERTO RICO USA I NADA QUE ESTO ESTA A 1200 MILLAS DE SAN JUAN PEDI UN ITINERARIO I ISE EL COMENTARIO I ME DIJERON QUE SI ERA PUERTO RICO _?DIJERON QUE ME IBAN A LLAMAR Y NADA ASI QUE ES UNA COMPANIA QUE NO BUELBO A USAR NI A RECOMENDAR NUNCA
Stayed 5 nights in May 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel, with very friendly staff. Reception staff were particularly helpful. Location is excellent, short walk downhill or down steps to the commercial centre... very doable. 10/15 min walk to beach. Booked a junior superior suite, with loungers on balcony... very comfortable. Would definitely stay here again.
Stayed 7 nights in Apr 2019
Response from Daniel on May 29, 2019
Good Morning, We feel really proud about your comments, it really help us a lot. We want you all to feel comfortable and relaxed in our hotel. We will keep up the good work and we´ll be waiting for you. Thank you and kind regards

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
if you just want to sun-bath close to a swimmingpool this hotel is fine -
Stayed 2 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent stay for the second time in 18 months. Was upgraded too which was nice
Stayed 4 nights in Jan 2019

10/10 Excellent

Tony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent facilities, all staff were cheerful and helpful. Walk to beach and restaurants, absolutely fantastic we will be back
Stayed 7 nights in Dec 2018
Response from Guest Relations Manager on Jan 5, 2019
Dear Tony, Thank you very much for taking the time to evaluate and review your stay at Servatur Casablanca. We are very happy to receive the highest score from you, because it means that everything was to your liking. We are delighted to read that both the facilities and the hotel staff met all expectations when it came to offering you an excellent stay. As you comment, our location allows us to be close to points of interest such as the beach or the center of Puerto Rico while offering magnificent views of the area. We look forward to welcoming you again in the future. Remember that 24 hours a day we are at your disposal to help you with whatever you need. Kind regards, Servatur Casablanca

10/10 Excellent

Chas, Scotland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel close to centre of Puerto Rico
Spent a week here in August and had a great time. Hotel has a great location very close to centre as long as you don't mind climbing steps to get back up to the hotel after a night out! Staff very friendly, especially Raphael at reception and Jose in bar/restaurant. Room on first floor was ideal with the patio leading directly onto the sundeck. Well-equipped room with nice kitchen area and great walk-in shower. This is our second visit to the Casablanca and they've upscaled the facilities, putting in an evening rooftop bar into the solarium/sundeck. There is also 'happy hour' between 12 and 1 and between 5 and 6 with a 2 for 1 offer. Brilliant! Great pool bar if you like lounging by the pool or the sundeck. Pool towels are provided in room on arrival. We really enjoyed our stay and will certainly be back.
Stayed 7 nights in Aug 2018
Response from Guest Relations Manager on Sep 18, 2018
Dear Chas, What a detailed review of Servatur Casblanca! We spend a lot of our time reviewing and reading all the comments from our customers to keep improving, and for that reason we want to thank you for your time and effort in writing one like this. We are very happy to see that you enjoyed both our close location to downtown Puerto Rico and the hotel facilities. We are also sure that our staff will be very happy to see your comments about them.As you are commenting after your second visit, we have improved our facilities thanks to our new rooftop chillout bar. We love to add new improvements and installations from time to time so that our repeater customers feel like the first time. For the same reason, we hope to have the opportunity for you to visit us a third time (and more) in the future. We look forward to welcoming you. Kind regards, Servatur Casablanca

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A must for a romantic break
Absolutely fantastic. Staff couldn't do enough .place was tip top .a must for anyone wanting a nice chill out
Stayed 7 nights in Aug 2018
Response from Guest Relations Manager on Sep 18, 2018
Dear James, What a lovely review of Servatur Casablanca! As you own said, our Only-Adults hotel is the perfect place for a romantic break. Our super comfy and modern rooms as well as the different services we offer (such as our romantic packages with room decoration, etc.) are the perfect match. We would love to provide you with another great experience in the future. Once again, thank you for sharing it with us. Regards, Servatur Casablanca

10/10 Excellent

Holly, Oxford

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Couldn’t complain!
Amazing hotel, short walk to beach, shopping centre, bars, clubs and restaurants. The rooftop bar is amazing with great view, drinks and the blankets they give out for cold evenings was a lovely touch. Would 100% recommend!
Stayed 7 nights in Aug 2018
Response from Guest Relations Manager on Sep 18, 2018
Dear Holly, You don't know how happy to see that you liked so much your stay at Servatur Casablanca. It seems like you really enjoyed the experience here and also the area of Puerto Rico. It offers a wide variety of establishments and activities to do. Our location is what gives us great views of the area while keeping us close to all that. We would like 100% to have you back. Feel free to visit as whenever you want. We are waiting for you. Warm regards from Puerto Rico, Servatur Casablanca

10/10 Excellent

bethan, Wales

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely clean hotel, friendly staff.
Had read up on the hotel prior to booking. Great reviews which turned out to be spot on. On arrival we were given a glass of bubbly, which was a nice touch. Stayed here for a week with my daughter, we were delighted with the hotel and the facilities our room was spacious we stayed in the junior suite and room was cleaned daily to a high standard. The breakfast was plentiful with a variety of foods to chose from and was delicious.There is a rooftop bar which was really beautiful where we had cocktails on the first night. Pool was nice and clean and was cleaned daily, there was also a hot tub to relax in. The main strip was about 5 mins walk from the hotel via 160 steps which was fine to go down but a bit of a climb back up which i managed, just about lol. Overall, I recommend the Casablanca and would return without a shadow of a doubt, you wont be disappointed.One tip a must is to visit Minanas restaurant just 200 yards from hotel went there on our last night and the food was divine our best meal all week.
Stayed 7 nights in Aug 2018
Response from Guest Relations Manager on Sep 18, 2018
Dear bethan, Thank you so much for sharing your experience at Servatur Casablanca with us. We are very happy to see that you enjoyed your stay so much and that you did not find any cons. As you have seen, we like to offer our customers a good experience from the very first moment. We are glad that you enjoyed both the room and our variety of services. And we are even happier to read that you wouldn't hesitate to come back. We really hope to see you again. Kind regads, Servatur Casablanca

4/10 Poor

Sylvia

Disliked: Staff & service, property conditions & facilities
Photography misleading of Hotel.
We had a terrible incident the first night we arrived. The bus driver dropped us at the wrong spot and our bag containing goods worth over a €1000 were still on bus! We panicked and jumped off bus because driver said this was it! We had to get a Taxi to hotel then and when we eventually got to hotel we were devastated! The girl at reception was nice but spoke very bad English and was more worried about getting paid for Hotel!! We stayed 10 nights B&B We told the Hotel this was our 30th Anniversary Holiday and we were charged for our champagne on the morning of our anniversary. We travel quite a lot and have had a lot better service than this. The shower kept overflowing and there was holes in the roof!! The Bar Staff and cleaners were very nice! But this Hotel is not a 4 star rating. I never complain but we met other people at Hotel and they paid less than us an got a larger room!! The jacuzzi was filthy as there was scum floating in it when I went to get in. This is not acceptable for a 4 star hotel. Staff need to be able to speak fluent English. We didn’t retrieve our bag because the staff were not equipped to handle the situation. Photographs are very misleading of the Hotel!!
Stayed 10 nights in Jul 2018
Response from Guest Relations Manager on Sep 16, 2018
Dear Sylvia, Thank you for writting your review about Servatur Casablanca. We are sorry that your holidays didn't start as expected. Our staff works hard to help our guests as much as possible. Despite that problem before your arrival at the hotel, we hope that the rest of your stay has been satisfactory. We assure you that we have taken note of all your comments in order to continue improving. We hope to have the opportunity to offer you a better experience in the future. Regards, Servatur Casablanca

6/10 Okay

Verified traveller

Stayed 6 nights in May 2018

10/10 Excellent

Ellen, Cheltenham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely hotel but tacky resort
Loved the hotel. Room was large, modern and clean. Little kitchen, big shower. Loved the spa bath on the balcony. However the hotel is close to a very tacky resort. You need to walk down to the beach/harbor to find some nicer restaurants.
Stayed 5 nights in Apr 2018
Response from Guest Relations Manager on Apr 29, 2018
Dear Ellen, Thank you very much for visiting Servatur Casablanca and for sharing your experience with us. We are glad to know that we were able to offer you a memorable experience and we would like to thank you for rating us with 5/5. It is great you enjoyed our facilities and fully equipped suites. As you commented, our rooms are spacious and cozy, with anything our guests may need. Moreover, our Superior Junior Suites have a jacuzzi on the balcony for those who want an extra comfort. Our location is 5 minutes walking from the center, where you can find many shops, and 15 minutes walking from the beach. As we are on top of Puerto Rico, it is perfect to enjoy the lovely views from the sea. We have taken notes about your comments from surroundings to study the implementation of improvable actions. We hope you had a nice return to home. In the name of all Servatur Casablanca staff, we hope to have the chance to welcome you back. Kindest regards, Servatur Casablanca

2/10 Terrible

Robert Crook

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
No Customer Service
After taking time to research into where we wanted to stay for our 20th wedding anniversary we were really looking forward to our stay. 4th time to Puerto Rico but 1st time as a couple and to find an adults only with a spa, bar and restaurant complex all boxes ticked. On arrival we went to check in to be told there was an error with our booking and we would not be staying there? Confused & tired and with no further explanation we get given a piece of paper with the name of another complex written on it. The receptionist did not offer a taxi nor the money to pay for it. We were told we could come back with a receipt & they would reimburse us, disgusting. I want answers as to how this has happened and why I did not know until arriving? Why was there no letter of apology waiting at reception? No offer of compensation for the inconvenience. I will wait to hear your response and the hotel's in due course.
Stayed 7 nights in Oct 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely clean hotel
Lovely hotel which we stayed Self Catering, speaking to fellow guests the food wasn't up to much so i'd recommend stick with Self Catering! Cleaned daily and decent size balcony. Lovely cocktails at the pool bar and plenty of available beds when we went - Start October. WiFi was excellent, only 2 devices per room though.
Stayed 7 nights in Sep 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel!
Amazing hotel best one I ever stayed in! Beautiful area! There are alot of steps down to the centre but don't let that put you off
Stayed 10 nights in Sep 2017

10/10 Excellent

steve , Staines MIddlesex UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Child free is what does it for us, . Excellent
It's a 3 euro cab ride to the harbour in Puerto Rico or a 20 minute walk. Its a short walk to the shopping centre, down 165 steps. Going down is easy, plenty of taxis to bring you back up if you don't fancy the 165 steps back up ..
Stayed 3 nights in Sep 2017
Response from Guest Relations Manager on Sep 25, 2017
Dear Steve, Thank you so much for rating your stay at Servatur Casablanca. It is fantastic you enjoyed your holidays, and gave us 5/5! As you indicated, being only adults helps us to provide a very quiet atmosphere. In addition, our location (as you have pointed out) means that we are close to Puerto Rico's points of interest and, at the same time, we can enjoy one of the best views of the valley. We hope to be able to count on you again next time. We'll be waiting for you! Kind regards, Servatur Casablanca

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very enjoyable stay, definately stay there again.
Stayed 10 nights in Sep 2017

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2017

10/10 Excellent

Tracey, Kent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hotel
Had a great time, hired car and were able to park in hotel car park mostly - best area we found was down at the harbour. Taxis extremely cheap, no more than 3 euros a trip in local area. Great time
Stayed 9 nights in Aug 2017

10/10 Excellent

Paulina, Glasgow

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel so far
Big room with lots of space for all things you brought with you and gathered over the time you've stayed 🙂 With a spacious terrace with sun loungers and your own jacuzzi. Food was amazing and presentation of it would exceed presentation of food in expensive restaurants. Staff were friendly and very well mannered. Would we go back? Oh yes, if it was possible we would be already on our way 🙂
Stayed 7 nights in Aug 2017
Response from Guest Relations Manager on Aug 26, 2017
Dear Paulina, It is great to see that your holidays at Servatur Casablanca were so perfect! Thank you so much for sharing it with us, and thank you for rating us with an amazing 5/5. We want you to feel part of the Servatur family, so it makes us happy to read that you enjoyed our spacious and big suites, the food of our restaurant The Club and the attention given by our staff; who work hard every day to make you feel the best. We are proud to see that you would choose us again for a next stay. We are eager to see you again! Kind regards, Servatur Casablanca

10/10 Excellent

jay, North London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Brilliant hotel
Superb hotel. Cleaning everyday. Close to the beach around 15 mins walk. Lots of steps. Nice pool area. Great location. Close to the main shopping centre. Nice big balcony. Some rooms have nice hydra bathtub in the balcony which is great.
Stayed 7 nights in Jul 2017
Response from Guest relations manager on Aug 18, 2017
Dear jay, Thank you for rating Servatur Casablanca with the highest score possible. It is an honor for us to make our clients happy. As you mentioned, we provide a cleaning service every day in order to offer a nice and comfortable atmosphere. Our location is one of our strongest points since we are close to the commercial area and entertainment that Puerto Rico offers. As you observed during your stay, we do have hot tubs in all our Superior Room , which we highly recommend as you can add a plus of relaxation to the overall experience. We are willing to see you again, and it will be a pleasure to assist you with anything you might need. Kind regards, Servatur Casablanca

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2017

8/10 Good

chris

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous views,
Quiet if that's what you like, views though are fabulous as it's fairly high up, not though the highest!
Stayed 7 nights in Jul 2017

10/10 Excellent

Mr Thomas J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad turned good!!
Fabulous hotel, even though, on arrival, we were sent to their sister hotel as our room had problems with the plumbing!!! They paid for a taxi there and back, when we returned the next day, they upgraded us to a superb premium room, with a terrace jacuzzi, put a bottle of Prosecco in the fridge and gave us a free Spa and massage day. Can't complain! The hotel was spotless and the facilities excellent. All the staff were very friendly and professional
Stayed 7 nights in Jul 2017

10/10 Excellent

linda, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely quiet hotel .
High up lots of walking if your not a walker don't be put off. Taxi only €3.45 from the shopping centre where there's plenty of life shops and restaurants .have a nice time
Stayed 7 nights in Jul 2017
Response from Guest Relations Manager on Jul 24, 2017
Dear Linda, It is great to hear from you. Thank you so much for rating Servatur Casablanca with a 5/5. It means you enjoyed your stay with us, which makes us very happy. As you said, there is a 24 hour taxi service that we can arrange directly from the reception and that can take you from the hotel to the city center or anywhere you need. Did you try our Restaurant The Club as well? We have recently made several changes to it and we have a whole new menu and a whole new experience that we invite you to try. If you plan to come back, what we sincerely hope, please, write us an email at casablanca@servatur.com and we will be at your disposal since the very first moment. Best regards, Servatur Casablanca

10/10 Excellent

Richard, H

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic views over the bay
Having stayed end June / beginning July we had fantastic weather with amazing views of the bay and had a junior suite with a jacuzzi on the balcony. This is a great option and well worth it. The beds were the most comfortable I've ever had in a hotel and I've stayed in plenty!! Can't recommend this place enough for a self catering holiday, thoroughly enjoyed it and will be going back soon! There are a lot of steps down to the town, and seems like even more coming back up!! If you can't manage them though it is only about €2.50 euros for a taxi from town to the hotel.
View from balcony
Stayed 12 nights in Jun 2017
Response from Guest relations manager on Jul 24, 2017
Dear Richard, First of all, thank you very much for sharing your experience at Servatur Casablanca. It is great to read that you enjoyed your stay and the fantastic weather of our island, as well as the amazing Superior Suite and what we call the Servatur Rest (our super comfy beds)! We are glad to know that our facilities fit you and that you would recommend us. Thank you so much for that, as it means that we really make your stay an unforgettable experience. Are you interested in coming back as well? Maybe next June too? It would be a pleasure to welcome you again next year or sooner, or at any time you want. Feel free to contact us at casablanca@servatur.com. We are always at your disposal. Warm regards, Servatur Casablanca

8/10 Good

Annette, sy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice quiet hotel
Superb hotel very clean great facilites nice and quiet and child free. Great staff good location.
Stayed 7 nights in Jun 2017
Response from Guest Relations Manager on Jul 25, 2017
Dear Annette, Thanks a lot for your comment about Servatur Casablanca. We are glad to see that you enjoyed our facilities and that you appreciated our quiet atmosphere for being Adults Only. It is nice you also enjoyed our location and our staff. They definitely do their best to offer our guests a lovely time. Please, feel free to contact us at casablanca@servatur.com if you want to tell us anything else. We will be thankful to know about you. We hope to have the chance to welcome you back again in a future. Kind regards, Servatur Casablanca