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Reviews of Apartamentos Halley

Apartamentos Halley
Calle Roque Bentayga 3, Puerto Rico, Mogan

Reviews

8.0

Very good

Rating 10 - Excellent. 28 out of 74 reviews" "
Rating 8 - Good. 25 out of 74 reviews" "
Rating 6 - Okay. 13 out of 74 reviews" "
Rating 4 - Poor. 2 out of 74 reviews" "
Rating 2 - Terrible. 6 out of 74 reviews" "

7.4/10

Cleanliness

8.8/10

Staff & service

6.4/10

Amenities

7.8/10

Property conditions & facilities

5.0/10

Eco-friendliness

Reviews

4/10 Poor

Lorraine

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The apartments are very very basic! On one occasion there was cigarette stubs in the pool. There are absolutely no facilities on site!
Stayed 7 nights in Jul 2023

10/10 Excellent

Sharon

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pool area lovely, great views, spacious, clean, large balcony. Comfortable bed, value for money.
Stayed 7 nights in Apr 2023
Response from Halley rooms on May 30, 2023
Gracias por su comentarios

8/10 Good

Claire

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 8 nights in Jul 2022

8/10 Good

Lynn

Liked: Room comfort
Perfect quiet location. Excellent pool area.
Stayed 7 nights in Mar 2022
Response from Gail W on Mar 29, 2022
Hi Lynn, Thank you very much for taking the time to leave your review and a lovely photo from your terrace. We are pleased you and Les enjoyed your holiday and completely relaxed here at the Halley. We hope to see you back again sometime soon.

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Very disappointed.
Stayed 11 nights in Jul 2021

2/10 Terrible

Verified traveller

Liked: Room comfort
3 hour wait outside on the road, poor apartment
Check in was stated to be 2-4.30pm so I arrived at 3pm. The entrance (gate) was locked and for 10 minutes I waited patiently, ringing the bell regularly, with no answer. Over the next 3 hours I called the number, which is on the booking & by the door, many times. Twice early on it was answered and I was told that someone would be there soon. They weren't. The other times the number was busy or unanswered. I called hotels.com who also couldn't reach them, and they started to search for alternative accommodation for me, though after over 40 minutes that call dropped. All that time, over 3 hours, I was waiting at the main entrance and not one person arrived or left the complex, it seemed to be closed, and it started to get dark. Finally a man arrived. He was pleasant and while I waited at reception he went to prepare what he said would be a nicer room than the one booked. It was okay except that there was a hole in the kitchen sink that meant that water flowed into the cupboard underneath. I messaged the management, as the staff had again left, but no reply from them, and nothing was done. I used the bathroom sink instead of the kitchen sink for the rest of my stay. The problem was clearly not new from the mess in the cupboard. The wifi offered in compensation at check in was only accessible from near the pool, not from the room or its terrace. I never got any response or apology from management I regret booking here, there are many better run, nicer & cheaper apartments around.
Leaking sink
Noone there, entrance gate locked. Many phone calls and 3 hours before I got in.
Stayed 3 nights in Nov 2020

8/10 Good

Nicola

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Stay
Gail & Dave are so friendly & helpful. Budget accommodation however everything you need in an apartment. Top of a hill however great for walking off your dinner & beers!! Fantastic views Would definitely recommend Halley Apartments
Stayed 5 nights in Sep 2019
Response from Gail on Oct 7, 2019
Hi Nicola, Thank you so much for taking the time to leave your review. Guest comments are very important to us. It is very nice to hear that you would choose to visit us again at the Halley.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely apartment, with fantastic views - Reception wasn't open 9 -5 pm as advised on sign, but this didn't make a great difference to me. Would definitely visit again.
Stayed 7 nights in Sep 2019
Response from Gail on Oct 2, 2019
Hi, Thank you so much for taking the time to leave your review. Guest comments are very important to us. It is lovely to hear that you would visit us again. Thank you

10/10 Excellent

Силвия Тони

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 21 nights in Aug 2019
Response from Gail on Oct 2, 2019
Thank you for taking the time to post your review. It is wonderful to see a score of 10/10. kind regards

8/10 Good

Matthew

Stayed 10 nights in Sep 2019

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet retreat
Good quality quiet apartments,pool layout excellent. On site management very helpful and friendly. Recommended
Stayed 7 nights in Jun 2019
Response from Gail on Jun 17, 2019
Thank you for taking the time to leave a review and for scoring us 10 out of 10. We hope to see you back at the Halley again very soon.

8/10 Good

Verified traveller

Stayed 7 nights in Apr 2019
Response from Gail on Apr 27, 2019
Thank you for taking the time to leave a review. We hope to welcome you back to the Halley again soon!

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic hosts
Fantastic hosts
Stayed 8 nights in Jul 2018
Response from Gail & Dave on Jul 24, 2018
Thank you so much for your great comments. Your feedback is very important to us. We hope to see you back at the Halley very soon.

10/10 Excellent

Steve, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect for a relaxing holiday.
We stayed at Apartamentos Halley for a week in October, and could not have been happier. This small gated complex is set in a very peaceful location, with wonderful views over Puerto Rico. Our apartment was clean, modern and had everything we needed for our stay. The pool is lovely, clean and well maintained, just the right size, and never busy. Just 5 minutes walk away there is a nice supermarket and a number of very good restaurants. Gail/Dave and their team are very helpful and go out of their way to make your stay enjoyable.
Stayed 7 nights in Oct 2017
Response from Gail on Nov 8, 2017
Thank you very much for taking the time to leave your comments. We are very pleased that you enjoyed your stay at the Halley. We hope to see you back again in the future!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2017
Thank you for scoring us 5 out 5 for your stay at the Apartments Halley!

10/10 Excellent

lisa, england

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely quiet apartments
Lovely set of apartments, in a quiet location. Managers & owner are extremely helpful and friendly. Perfect place to stay
Stayed 7 nights in May 2017
Response from Gai.l Halley Apartments on Jun 13, 2017
Thank you very much for your review Lisa, we really appreciate your feedback.

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent with budget prices
Great place with superb location on the hill overlooking the marina. All apartments are currently being refurbished at 5 at a time it has no impact on the guests. Rooms are fairly basic but impeccably clean and have everything you need for your stay. The pool is bathed in sunshine all day so no need to rush for beds. All rooms have sea view which are amazing. We had room 10. Management are really friendly and helpful with info on places to eat etc. There's a hyperdino a 10 min walk away that sells everything, alongside numerous eateries. A further 5 /10 min walk puts you on the beach. Car parking is available on the street directly outside the gated entrance.
Hi guys, Thank you very much for your feedback. We really appreciate your comments. Hope we see you again soon. kind regards Gail & Dave

6/10 Okay

Christophe Olivier

Travelled with partner
Disliked: Amenities
Nettoyage ou remplacement des serviettes seulement sur demande. L'annonce faisait état d'un grand frigo congélateur, il ne s'agit que d'un TOP. Les horaires d'ouverture de la réception ne sont pas respectés. Point positif la disponibilité et la gentilesse de la personne en charge de l'entretien. Nous ne renouvèlerons pas l'expérience. Cleaning or replacement of towels only on request. The advert mentioned a large fridge freezer, this is only a TOP. Reception opening times are not respected. On the plus side, the person in charge of cleaning was available and friendly. We will not repeat the experience.
Stayed 8 nights in Sep 2023

10/10 Excellent

Josafat

Liked: Property conditions & facilities
Disliked: Cleanliness
Stayed 9 nights in Aug 2023

6/10 Okay

Riccardo

Travelled with family
Disliked: Cleanliness
Cleaning not exceptional, room cleaned only 2 times in 13 days. Quite close to the sea and some supermarkets. Nothing special, acceptable.
Stayed 13 nights in Aug 2023

10/10 Excellent

Rebeca

Travelled with group
Liked: Cleanliness, property conditions & facilities
La Única pega del apartamento es que la recepción no estaba casi nunca abierta y no cogian el teléfono que ponen de Contacto. En cuanto a lo demás todo muy bien el trato cuando hemos podido localizarles bien
Stayed 6 nights in Aug 2023

2/10 Terrible

Alicia

Travelled with family
Disliked: Cleanliness, room comfort
Stayed 7 nights in Aug 2023

2/10 Terrible

Lise-Marit

Stayed 15 nights in Jul 2023

10/10 Excellent

José Alvaro

Travelled with family
Liked: Cleanliness, room comfort
La verdad q los aptos estan muy bien y el citio donde estan os lo recomiendo para pasar unos dias de relajacion totall en familia y la atencion muy cordial estaremos pronto x alli de nuevo
Buena piscina
Buen citio
Buenas vistas
Stayed 3 nights in Jun 2023

10/10 Excellent

Adrián

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
La experiencia para desconectar, relajarte,estar cómodo y disfrutar. Súper bien la verdad. El dueño muy amable y generoso.
Response from Halley rooms on May 30, 2023
Gracias por su comentarios Halley rooms

8/10 Good

Mirella

Liked: Room comfort
Disliked: Cleanliness
Stayed 6 nights in Aug 2022
Response from Gail W on Sep 8, 2022
Gracias!

10/10 Excellent

Iveta

Liked: Cleanliness, room comfort
Great experience
There are so many benefits: - Really good service, very kind receptionists that shared useful tips on what to see, and where to go. - Very good price. - Spacious terrace and a spectacular view of the sea, town and hills. - Location & flexibility as the hotel is a short walking distance to the sea, harbour, and the centre of the town. - Privacy & comfortable beds. - Recommendable to any types of travellers (couples, solo, families). We had a really good experience and would love to come back.
Stayed 8 nights in Apr 2022
Response from Gail W on May 7, 2022
Thank you so much for taking the time to leave your review. We are delighted to read such positive comments, its great to know you had a wonderful here at the Halley and that you would recommend us. "We hope to see you again very soon.

10/10 Excellent

Lilian

Travelled with group
Liked: Cleanliness, room comfort
Stayed 9 nights in Mar 2022
Response from Gail W on Mar 22, 2022
Thank you very much for taking the time to give us 10 out of 10. we are delighted that you and your friend enjoyed your stay at the Halley. We hope to see you again soon.

8/10 Good

Michaela

Travelled with group
Liked: Cleanliness, amenities
Wieder einmal wurden wir freundlich empfangen und konnten das gleiche Appartment wie beim letzten Mal bewohnen.Mit bestem Meerblick.Wir kommen gerne wieder!
Stayed 7 nights in Feb 2022
Response from Gail W on Mar 9, 2022
Thank you for leaving us such a fantastic review. We were delighted to see you both again and look forward to your next visit!

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort
Stayed 3 nights in Aug 2021

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
La camarera de piso muy servicial,la piscinas pésima a falta de mantenimiento...
Stayed 4 nights in Jul 2021

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Stayed 5 nights in Jul 2021

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Ya e ido 3 años y bien
Stayed 4 nights in Jul 2021

8/10 Good

Suleica

Liked: Cleanliness, room comfort
Stayed 2 nights in Jan 2021

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness
Stayed 3 nights in Jan 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Tranquilidad
Maravilloso sitio para desconectar de la rutina, muy tranquilo y con pocos clientes ( por el covid). El señor de la recepción muy amable. Hemos ido 2 veces y repetiremos.
Stayed 2 nights in Jan 2021

8/10 Good

Alejandro

Travelled with group
Liked: Cleanliness
BIEN
Pues el establecimiento está bien respecto calidad y precio. Cierto es que carecía de utensilios de cocina pero lo solucionaron rapidamente.
Stayed 2 nights in Jan 2021

8/10 Good

Ulrike

Liked: Cleanliness, room comfort
Buena relacion calidad-precio
Una vista espectacular y un apartamento bonito.
Stayed 2 nights in Jan 2021

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 5 nights in Dec 2020

6/10 Okay

Verified traveller

Travelled with family
Lo que la verdad esconde.
Todo lo que les he puesto a "Hotels.com no ha servido para nada", ya que han preferido premiar al propietario y perjudicar al cliente, después de la desagradable experiencia vivida allí por mi familia y habiendo sido una de las peores en un complejo de apartamentos. Cuando llegamos: Sin papel, sin sabanas, sin mantas, sin cubo de basura y sin bosas, la TV no funciona, sin cepillo, sin pala, sin Wifi, sin lavavajillas, sin comunicación con el dueño ya que no me contesta a llamadas, sms, wassaps fotos, vídeos, etc. Durante y por la noche: TV sigue estropeada, no hay Wifi, el dueño sigue pasando de nosotros y sobre todo, sobre todo lo que SÍ HABÍA eran....(arañas y muchas CUCARACHAS); ....la piscina estaba el fondo totalmente sucio con alas de CUCARACHAS, trozos de plásticos y dice un Venezolano que vive allí y de dudosa legalidad, y no dicho por mí que (es el chico de los recados y demás allí) y que dice se limpia 1 vez a la semana. Algo bueno: Las vistas son muy bonitas y decir que "el que no llora, no mama" y por eso al día siguiente apareció un señor que dice ser que era el antigüo presidente porque tuvo problemas con la directiva etc; él fué el que nos proporcionó otro bungalow para dormir y si queriamos nos podíamos quedar una noche más. De todas formas nunca supe quién decía la verdad y si esta misma persona es la que nunca nos escuchó a todas las fotos, llamadas y audios que les mandamos el primer día. Mala gestión, comunicación y servicio.No puedo cargar las imágenes
Stayed 2 nights in Nov 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness
Stayed 2 nights in Sep 2020
Response from 1 on Oct 16, 2020
Thank you

10/10 Excellent

Moises Aday

Liked: Cleanliness, room comfort
Buena relación calidad precio.
Buena relacion calidad precio, todo tal cual sale en las fotos.
Stayed 2 nights in Sep 2020
Response from Gail on Sep 22, 2020
Muchas gracias

8/10 Good

Christophe, France

Travelled with family
Liked: Cleanliness, property conditions & facilities
Gail est très sympathique et nous a donné de très bon conseils pour profiter de notre séjour. Le personnel dans son ensemble est agréable. L'équipement de l'appartement est assez sommaire. La piscine est très bien. L'absence de climatisation et le bruit des voisins rend les nuits assez difficiles...
Stayed 7 nights in Aug 2020
Response from Gail on Sep 2, 2020
Thank you for taking the time to leave us a good review! It was a pleasure to meet you and your family.

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, room comfort
Stayed 3 nights in Aug 2020
Response from Gail on Aug 13, 2020
Muhas gracias Laura

10/10 Excellent

Johnnatan

Travelled with family
Liked: Cleanliness, room comfort
Estancia fin de semana.
Las instalaciones eran Bastante cómodas. Y las zonas comunes como piscina y de más bastante limpias y agradables. De pronto a mejorar tal vez sería que hubiera ventilador. Pero en general excelente.
Stayed 2 nights in Jul 2020
Response from Gail on Jul 29, 2020
Muchos gracias

10/10 Excellent

Esther Lidia

Stayed 6 nights in Jul 2020
Response from Gail on Jul 31, 2020
Muchas Gracias

10/10 Excellent

Rosa

Travelled with family
Liked: Cleanliness, room comfort
Sitio con encanto
Los apartamentos están geniales, muy cómodos y limpios, la piscina super limpia ya que el señor de mantenimiento se encargaba de limpiarla a diario, el personal fue muy atento y simpático ya fuese el encargado, el señor de mantenimiento de la piscina, el chico de mantenimiento en general, las chicas de la limpieza....etc, en fin que hemos pasado unas maravillosas vacaciones y por mi parte tienen un diez en todo
Stayed 12 nights in Jun 2020
Response from Gail on Jul 13, 2020
Muchos Gracias!

8/10 Good

Tara

Stayed 5 nights in Jul 2020
Response from Gail on Jul 29, 2020
Muchos Gracias

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
La estancia ha sido maravillosa. Las vistas espectaculares y como no había casi nadie la piscina era como estar en una villa privada. El trato con el personal excelente. Volveremos
Stayed 3 nights in May 2020
Response from Gail on Jun 12, 2020
Muchos Gracias por su comentario.

8/10 Good

Tommi

Stayed 7 nights in Mar 2020