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6/10 Okay

Verified traveller

Mar 6, 2020

Stayed 7 nights in Feb 2020

4/10 Poor

Kara, Darwin

Feb 28, 2020

Liked: Cleanliness

Disliked: Staff & service

We were checked into the wrong room with only one queen bed for 4 people. Told to use sofa bed. When we asked for more towels there were none so given crappy old pool towels. Housekeeping service not available on 2 of 3 days we stayed. Eventually moved into the correct room. Pool, restaurant etc all being renovated so reduced facilities during stay.

Stayed 3 nights in Feb 2020

4/10 Poor

Gheorghe

Feb 26, 2020

Disliked: Cleanliness, staff & service

Deserted and Un-serviced place.

Very tired and isolated hotel. SEVERELY UNDERSTAFFED. No restaurant. I met another guest in elevator - he had to go to Reception to get fresh towels and toilet paper. He brought to my attention a small sign saying that "if you need room services next day, you have to ring reception the day before". So I rung Reception at 4 pm and asked for service on following day - to be told "sorry, cleaners will NOT be here tomorrow!". When I complained, the receptionist told me that "Hotel has experienced a lot of changes lately" - so I replied that my booking says a four star hotel, I want room serviced daily. Receptionist promised to "inform the Manager". ROOM WAS NOT SERVICED - I want 25% of my 2 nights stay refunded. On departure, it was nobody at the reception or anywhere in sight (~ 9H30 am). I rung a bell a few times and nobody come up... I left the keys on the empty desk.....

Stayed 2 nights in Feb 2020

8/10 Good

Verified traveller

Feb 24, 2020

Liked: Cleanliness

Stayed 4 nights in Feb 2020

2/10 Terrible

james

Feb 19, 2020

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Terrible

Booking was cancelled, still no refund

Stayed 1 night in Jan 2020

6/10 Okay

Barry

Feb 16, 2020

Liked: Cleanliness, property conditions & facilities, room comfort

Disappointed

Disappointing, on arrival we were informed that the restaurant , bar and one of the pools were closed for renovations, had we have known this prior to booking we would have booked elsewhere. We were offered a 10% discount only after we requested a reduction. We will go back just disappointing at not being informed.

Stayed 2 nights in Feb 2020

4/10 Poor

Verified traveller

Feb 12, 2020

Stayed 1 night in Feb 2020

6/10 Okay

Elizabeth

Feb 12, 2020

Liked: Cleanliness, staff & service, room comfort

Room was good but very disappointed that pool was not useable and neither was bar or restaurant and there was renovations this was not communicated at the time of booking or any time before we checked in

Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Feb 12, 2020

Liked: Cleanliness, staff & service

Disliked: Amenities

NO DRINKS OR COFFEE TILL BAR OPENS AT 6PM. OUR WING POOL WAS CLOSED. GUEST DOWNSTAIRS BALCONY SMOKING SO DISTURB US FROM SITTING OUTSIDE Very surprising Wotif charged us full price then hotel charged another full price. After I checked my bank account then I called the hotel but the phone line was not working.. Then I emailed through Wotif site and finally after all that hassle I got the refund from the hotel. Very poor management

Stayed 1 night in Jan 2020

2/10 Terrible

Darryl, Kingsthorpe

Feb 9, 2020

Disliked: Staff & service, amenities, property conditions & facilities

Not a resort, no restaurants or bar, reception was empty most of the time. The pool was green and the whole complex was virtually empty. Its a long way to anything and the view is nonexistent.

Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Feb 3, 2020

Liked: Cleanliness, staff & service, property conditions & facilities

The privacy and marine view were my favourite. H

Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Feb 1, 2020

Liked: Cleanliness, staff & service

Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Feb 1, 2020

Liked: Cleanliness, staff & service, property conditions & facilities

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Jan 30, 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Second stay we enjoy it our pool was under maintenance at the time though but apart from that we will continue to stay on our visits

Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Jan 30, 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Location is bit far, and carpark gate wasn't lock during night make no different to park at the street. Small kitchen is bonus, room was clean ans tidy everyday.

Stayed 4 nights in Jan 2020

10/10 Excellent

Verified traveller

Jan 28, 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Lovely place. Just one thing finding room is about a bit. No room numbers and arrows for direction. Otherwise very pleasant stay

Stayed 1 night in Jan 2020

8/10 Good

Erik

Jan 26, 2020

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Jan 24, 2020

Liked: Staff & service, property conditions & facilities

Stayed 2 nights in Jan 2020

8/10 Good

Verified traveller

Jan 21, 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Couch was shabby. Circuitous route to room. Only 2 coffees. Large room and bathroom. Sporless.

Stayed 1 night in Jan 2020

4/10 Poor

Verified traveller

Jan 20, 2020

Liked: Staff & service

Disliked: Property conditions & facilities

We paid $189 for a 1 night stay in a double room. Upon checking in we questioned the price & does it include breakfast, we were told that it doesn't. We commented that the price was rather expensive without breakfast included, & after some deliberation they included a free buffet breakfast. Upon settling into the room, we then discovered that the TV wasn't working, which we then called reception who sent up a staff member to investigate the issue. The TV was beyond repair at the time & being that the hotel was fully booked, they could not offer a replacement room although they did offer a room close to ours that we could sit in only to watch TV, very unproffessional was our immediate thoughts. An option that we didn't agree to. We also discovered the shower was still covered in soap from the previous guests, so house keeping also lacked on their behalf. The following morning we hoped that our poor experience might be saved by a lovely breakfast, how wrong we were. Very poor selection of food, not to mention the poor quality. Cold hash browns, bacon that was like chewing on leather, fruit juice jugs empty & hardly a staff member to be seen. All in all, it was one of the worst places we have stayed at, especially for what we paid. We have stayed at much cheaper hotels with a much better experience overall. We are very disappointed in our experience & would certainly never stay at this establishment again or recommend it to anyone. 2 stars out of 5 from us.

Stayed 1 night in Jan 2020

6/10 Okay

Verified traveller

Jan 20, 2020

One staff member who was lovely but to deal with bus loads and myself. Not satisfactory and also to be told the cook called in sick so no restaurant was not good either.

Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Jan 18, 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Stayed 4 nights in Jan 2020

8/10 Good

Family

Jan 13, 2020

Liked: Cleanliness, staff & service

Great location, rooms clean and breakfast buffet was spot on for families, great to have 24 hr reception for late checkin. Only let down was other customers smoking on the premises and cigarette butts.

Stayed 2 nights in Jan 2020

10/10 Excellent

Verified traveller

Jan 9, 2020

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Great service, pretty location. Lots of amenities nearby. We loved it!

Stayed 3 nights in Jan 2020

6/10 Okay

Verified traveller

Jan 7, 2020

Stayed 4 nights in Dec 2019

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Ramada by Wyndham Hope Harbour

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Ramada by Wyndham Hope Harbour Reviews

Reviews

Very good

9.0/10

9.0/10

7.8/10

8.4/10

Reviews

6/10 Okay

Verified traveller

Verified traveller

4/10 Poor

Kara, Darwin

Kara

4/10 Poor

Gheorghe

Deserted and Un-serviced place.

Gheorghe

8/10 Good

Verified traveller

Verified traveller

2/10 Terrible

james

Terrible

james

6/10 Okay

Barry

Disappointed

Barry

4/10 Poor

Verified traveller

Verified traveller