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Reviews of Hotel Tocarema

3.5 out of 5
Hotel Tocarema
Carrera 5 No 19-41, Girardot

Reviews

8.4

Very good

Rating 10 - Excellent. 30 out of 72 reviews" "
Rating 8 - Good. 32 out of 72 reviews" "
Rating 6 - Okay. 5 out of 72 reviews" "
Rating 4 - Poor. 3 out of 72 reviews" "
Rating 2 - Terrible. 2 out of 72 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Myriam, Davie

Liked: Cleanliness
Very nice to spend few day there.
Stayed 3 nights in Feb 2024

4/10 Poor

Jacqueline

Travelled with family
Disliked: Cleanliness, staff & service
Quiero decir , que el servicio del hotel es muy malo , las recepcionistas no estás calificadas , desorden total , no saben su trabajo , pero el personal del restaurante muy bueno gracias
Stayed 1 night in Apr 2024

8/10 Good

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities
I think this property is showing its age (72 years) already. Some better maintenance and some investment in renovating the rooms is needed.
Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel is a bit old , definitely can use some remodeling, and the area is no the safest at late hours
Stayed 4 nights in Mar 2024

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Vivian bella

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The hotel is beautiful and very romantic. It feels more like a resort than a hotel. The pool is huge! We love it, stayed in all day. The staff was so friendly and very attentive and available.live music at night, beautiful property, safe and did I mention, romantic! The room is dated. I love the hotel and don't want to say anything bad but it could use some renovation. Small TV, clunky shower, hard bed. It doesn't feel 5 star for that reason. The cute parts of town are quite a ways walking. There's not much around the hotel. BUT I want to reiterate that this is a romantic place that you don't want to leave. The weather, the palm trees, the pool, the staff, the music. I loved it. Just trying to manage North American expectations
Stayed 3 nights in Feb 2024

10/10 Excellent

darin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and welcoming.
The hotel is showing its age, but it still has the charm of the regal hotel of its heyday. The rooms are large, the beds are comfortable and the pool area is beautiful. All the staff were extremely friendly.
Stayed 1 night in Jan 2024

2/10 Terrible

Rafael

Stayed 1 night in Sep 2023

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019
Response from Patricia on Dec 19, 2019
Gracias por sus comentarios los esperamos pronto Thanks for your comments, we are waiting for you soon

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel offers a traveler a nice place to relax or be somewhat active if they choose. The pool is large and inviting and there are tennis courts and a gym. The service staff outside is very attentive. Unfortunately, the WIFI is TERRIBLE! There was NO WiFi outside the room and the WiFi inside the room was inconsistent. The bathrooms need to be updated. The gym needs some serious air conditioning. No one at the front desk spoke any English. And the concierge and others at the front were reluctant to help you find anything outside the hotel.
Stayed 3 nights in Sep 2019
Response from Patricia on Sep 24, 2019
thanks for your response we will scale your comments to the corresponding area. gracias por su respuesta escalaremos sus comentarios al área correspondiente

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Patricia on Aug 14, 2019
Gracias por sus comentarios, los esperamos muy pronto

8/10 Good

Chris, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel to relax
excellent staff, clean premises, air conditioning could be less noisy, people from overseas needs to be aware of extra charges for personal insurance, pool was outstanding, i would go back again.

8/10 Good

Gerfer33, Bogota

Liked: Cleanliness, staff & service, property conditions & facilities
nice traditional place
The hotel is very well conserved for its age. It is a place very clean and the staff is really good. Excel the service. The food is up to the standard. Its problem is the noise in rooms.

8/10 Good

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great classic hotel in the heart of Girardot
Excelent hotel and great atmosphere. Great customer service!

8/10 Good

Jacob, Tampa, FL, USA

Liked: Staff & service
Disliked: Room comfort
TACAREMA HOTEL
Hotel is very old and was probably the crown jewel about 20 years ago. Rooms are outdated with old cheap furniture. The bed in our suite was very hard and uncomfortable. Each room in the hotel has white tiles in the room that attracts dirt into the rooms from the pool area and ecological walk areas. The rooms lack color and warmth. The facilities such as the pool are excellent and has very kid friendly areas they can use. The food is excellent in the hotel and I have to say it beats the quality of most of the bigger Bogota chains hands down. Prices for their excellent drinks and food are very reasonable. One thing that bothered me about my stay was that I had to pay for the room upfront at check-in and then at check-out all the meals and additional charges to the room.

10/10 Excellent

Richard, New York City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best Secret in Colombia.
If you are looking for a fabulous property in this warm climate area of Colombia, there is no better. The food is very "local Colombian" style and excellent. The ambiance and character of the hotel was delightful.

8/10 Good

Luis C

Travelled with family
Stayed 1 night in Feb 2024

10/10 Excellent

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente servicio al cliente
Stayed 2 nights in Jan 2024

10/10 Excellent

CLAUDIA

Stayed 1 night in Jan 2024

6/10 Okay

Luis Alberto

Stayed 2 nights in Dec 2023

8/10 Good

Juan S

Stayed 2 nights in Nov 2023

8/10 Good

COLVANES

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

Mayer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
espectacular
muy buena
Stayed 1 night in Aug 2023

10/10 Excellent

NELSON

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2023

10/10 Excellent

Valeria

Stayed 1 night in Jun 2023

10/10 Excellent

Juan Carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Momentos Unicos con mi hija en Tocarema
me gusto mucho el Hotel , la pase delicioso con mi Hija todo estuvo súper bien ,el lugar , la atención , la piscina , la alimentación . un día después de mi partida recordé que deje mi gorra en el gym , llame al Hotel y ellos me la enviaron a casa, eso habla muy bien del Hotel .
Stayed 1 night in Dec 2019
Response from Patricia on Jan 1, 2020
Gracias por sus comentarios son muy importantes para nosotros los esperamos pronto

8/10 Good

OdetteSpir, Bogota

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El servicio de café en el Mini bar en mi opinión debe ser una cortesía para el huésped. Deben mejorar el servicio de salón de belleza porque el Peluquero fue incumplido y falto de experiencia
Stayed 1 night in Dec 2019
Response from Patricia on Feb 11, 2020
gracias por sus comentarios se escalara a las dependencias encargadas para su revision. lo esperamos pronto

8/10 Good

Mirjam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
liegt etwas versteckt auf einem hügel. der weg zum hotel ist leider sehr sehr schlecht ausgeschildert wenn man mit dem auto unterwegs ist. das zimmer war ansprechend das personal freundlich. für eine übernachtung ok.
Stayed 1 night in Nov 2019
Response from Patricia on Dec 11, 2019
Gracias por su comentario los esperamos pronto

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Patricia on Dec 11, 2019
gracias por su puntuación los esperamos pronto

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel muy clásico, muy buena atención, precios en el restaurante un poco costosos.
Stayed 2 nights in Oct 2019
Response from Patricia on Oct 19, 2019
Gracias por su visita lo esperamos pronto

10/10 Excellent

carlos

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El mejor hotel en Girardot
Muy buen fin de semana. Super recomendado
Stayed 1 night in Sep 2019
Response from Patricia Rodriguez on Oct 2, 2019
gracias por su visita los esperamos pronto

8/10 Good

Liliana, GiRardot

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo estuvo execelente. Pero el Café del restaurante de muy mala cálidad y sabor. Gracias
Stayed 1 night in Sep 2019
Response from patricia on Oct 2, 2019
gracias por sus comentarios y los tendremos presentes al área encargada

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente descanso de fin de semana
Muy bien, en Hotel tradicional de excelente renovación arquitectónica con el comfort de hoy, variedad de zonas húmedas, zonas de deporte, menú variado, buen servicio y precios razonables
Stayed 3 nights in Sep 2019
Response from Patricia on Sep 12, 2019
gracias por alojarse con nosotros lo esperamos pronto

8/10 Good

Ivan

Liked: Cleanliness, staff & service, room comfort
Bueno en general.
Atención excelente, precios algo elevados, las habitaciones ya están para remodelar.
Stayed 1 night in Sep 2019
Response from Patricia on Sep 12, 2019
su comentario es muy importante por nosotros lo esperamos pronto

8/10 Good

Andrés

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La tarifa es una total mentira, ponen un aviso donde dice que el hotel solo te cobrará xx valor y no es así
Stayed 1 night in Aug 2019
Response from Patricia on Oct 15, 2019
buenas tardes si tiene alguna duda sobre la tarifa no dude en contactarnos, en el momento de su reserva siempre aparecen las políticas de la tarifa la cual siempre recomendamos leerlas y si esta de acuerdo proceder a realizar la reserva.

10/10 Excellent

LEONARDO ALBERTO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
excelente, lo unico wifi no constante muy intermitente
Stayed 3 nights in Aug 2019
Response from patricia on Aug 23, 2019
gracias por su visita lo esperamos pronto

8/10 Good

Lady, Bogota

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Me gusta. Que las instalaciones las conservan en buen estado
Stayed 1 night in Aug 2019
Response from Patricia on Aug 18, 2019
gracias por su visita la esperamos pronto feliz dia

10/10 Excellent

Zulia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from patricia on Aug 14, 2019
gracias por sus comentarios los esperamos pronto

10/10 Excellent

Deisy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
La estadía fue genial la comida es muy buena
Stayed 2 nights in Aug 2019
Response from Patricia on Aug 14, 2019
gracias por sus comentarios la esperamos pronto

10/10 Excellent

ALMA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo maravilloso
Excelente
Stayed 2 nights in Jul 2019
Response from Patricia on Aug 8, 2019
Muchas gracias por sus comentarios la esperamos pronto

8/10 Good

Irina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019
Response from Patricia on Aug 7, 2019
Gracias por su visita la esperamos pronto

8/10 Good

Luisa

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from patricia on Jul 31, 2019
Gracias por habernos visitado los esperamos pronto

8/10 Good

Liliana

Liked: Cleanliness, property conditions & facilities, room comfort
Tienen oportunidad con las mesas y sillas de los comedores son muy incomodas la mesa es muy baja y la silla muy alta , problemas el último día no había agua fría
Stayed 2 nights in Jul 2019

8/10 Good

Wilson G

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Refrescante estadía en el calor de la ciudad
Buena ubicación, instalaciones y paisaje muy bonitos. Las instalaciones podrían tener mejor estado sin decir que no son buenas. Volveremos
Stayed 1 night in Jul 2019
Response from patricia on Jul 14, 2019
gracias por su comentario los esperamos pronto

8/10 Good

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bien
Stayed 4 nights in Jun 2019
Response from Patricia on Jul 10, 2019
Gracias por alojarse con nosotros lo esperamos nuevamente muy pronto

10/10 Excellent

Angélica María

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Patricia on Jul 4, 2019
gracias por su comentario... la esperamos nuevamente para poder atenderla

8/10 Good

Mauricio

Liked: Cleanliness, staff & service, room comfort
Hotel urbano en Girardot
Buen hotel, viejito pero bien mantenido.
Stayed 2 nights in Jun 2019
Response from Patricia on Jun 20, 2019
Buenos días Sr, Mauricio gracias por sus comentarios, los esperamos muy pronto