Ghetto Fighter's House Tours and Activities

I was told the rooms were over booked. I booked 2 rooms and booked almost 6 months in advance-paid in full and the rooms/tower i booked was "sold out". The desk agent did have remedies which definitely made up for that inconvenience. My issue was waiting for the issue to get cleared took nearly 45 minutes. We didnt get to do anything that night due to the extended wait. Then I had to wait in line at noon, to see about getting one of the rooms changed over due to people checking out. I dont feel like I should've had to do that. They could've contacted me letting me know they had the correct room and I could come down to swap them. Waiting another 45 minutes to do something that should've been done the 1st time is an additional inconvenience that I just had to eat. Not good.