Deluxe Suite, 3 Bedrooms, Non Smoking
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Reviews of Ropewalk Piazza Hotel by PHC

2.5 out of 5
Ropewalk Piazza Hotel by PHC
148 Jalan Pintal Tali, George Town, Pulau Pinang

Reviews

8.8

Excellent

Rating 10 - Excellent. 8 out of 16 reviews" "
Rating 8 - Good. 5 out of 16 reviews" "
Rating 6 - Okay. 3 out of 16 reviews" "
Rating 4 - Poor. 0 out of 16 reviews" "
Rating 2 - Terrible. 0 out of 16 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

10/10 Excellent

HUI SAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in May 2023
Response from Grace Wong on Jun 7, 2023
Warmest Greetings from Penang Hotel Collection!Thank you for staying at PHC Hotels and taking your time writing us a review. Glad to hear that you are having a pleasant stay recently. Indeed we will continue to make an improvement and provide the best services to all of our valued customer. We hope there is a pleasure on welcoming you back again next time.Kind Regards Grace Wong Revenue Manager

10/10 Excellent

Judith Feng Ling

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019
Response from Grace Wong on Sep 4, 2019
Dear Mr Judith Feng , Delightful Greetings from PHC Hotels . Thank you for your reviews , we are glad to know your stay was great . Hope to have you back to stay with us again . Thank you , Grace Wong Revenue Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was perfect. Hotel staffs was helpful with nice personality. Full equipment in room, we loved it. Hotel location can access to other place easily. Of course, we will stay here next time we come to Penang.
Stayed 2 nights in Aug 2019
Response from Grace Wong on Aug 20, 2019
Dear Guest, Delightful Greetings from PHC Hotels . Thank you for choosing us as your preferred choice of accommodation during your recent visit to Penang. We look forward to your return soon. Best regards, Grace Wong Revenue Manager

10/10 Excellent

Yin Meng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Grace Wong on Aug 20, 2019
Dear Mr Yin Meng , Delightful Greetings from PHC Hotels . Thank you for choosing us as your preferred choice of accommodation during your recent visit to Penang. We look forward to your return soon. Best regards, Grace Wong Revenue Manager

6/10 Okay

TP, Singapore

Travelled with group
Liked: Cleanliness, staff & service
good location. However, a mosque is just across a lane. you may be woken by early morning prayer call.
Stayed 2 nights in May 2019
Response from PHC Hotel Team on May 23, 2019
Warmest Greetings from Penang Hotel Collection! Thank you for the wonderful review, TP! Whilst we note that overall you have enjoyed your stay in Penang Hotel Collection, we have taken note of your feedback in regards to areas for improvement. We indeed take your feedback seriously as it serves to be part of our continuous effort to improve further and constantly provide excellent service to all valued guests. We hope to have the pleasure of welcoming you back in the near future. Best regards, PHC Hotel Team

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location, the staff and the property itself. If only the air-con temperature can be adjust that will be even better. It is too cold in the room.
Stayed 3 nights in Feb 2019
Response from PHC Hotel Team on Mar 19, 2019
Warmest Greetings from Penang Hotel Collection! Thank you for your review! We acknowledge your feedback in regards to areas that require greater attention. Your feedback is important to us as it serves to be part of our continuous effort to improve further for the comfort of our guests. We hope to have the opportunity to welcome you back in the near future. Best regards, PHC Hotel Team

6/10 Okay

Wen Yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
hotel is perfect, only except the noise
Good for a group of 4-5 backpackers without luggage as you need to climb up a flight of about 20 steps to reach your room. The apartment was surprisingly spacious, new and very clean. 2 bedrooms share a toilet. but unless you're a party animal yourself, the bar downstairs will keep you awake through the night. i could know which songs they were singing, it was that clear. and the mosque conducts prayers at about 5am. you won't get a very good sleep.
Stayed 1 night in Jan 2019
Response from PHC Hotel Team on Apr 29, 2019
Warmest Greetings from Penang Hotel Collection! Thank you for your review, Wen Yu! We acknowledge your feedback in regards to areas that require greater attention. Your feedback is important to us as it serves to be part of our continuous effort to improve further for the comfort of our guests. We hope to have the opportunity to welcome you back in the near future. Best regards, PHC Hotel Team

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
its a boutique hotel with individual suites made up of 2 rooms with queen size beds. Its comfortable for 4 pax but sharing one big bathroom and a small living area. No room service unfortunately, room has got microwave, small fridge, kettle, 2 TVs, full bathroom amenities, iron with board and hair dryer. Location is 5 to 10 mins walk to Chinatown, Prangi Mall, TOP, 1st Avenue and convenient store. There is a wine and deli few doors away and a Bali Thai Massage place next door which i tried and would not recommend. Getting Grab is pretty easy but night time, the streets are pretty dark. The front staff are not geographically knowledgeable to any good food places. so I would suggest you do your own research for food.
Stayed 2 nights in Jan 2019
Response from PHC Hotel Team on Mar 19, 2019
Warmest Greetings from Penang Hotel Collection! Thank you for your review! We acknowledge your feedback in regards to areas that require greater attention. Your feedback is important to us as it serves to be part of our continuous effort to improve further for the comfort of our guests. We hope to have the opportunity to welcome you back in the near future. Best regards, PHC Hotel Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location for famous local foods and tourist spot. Can look into car park issue.
Stayed 1 night in Dec 2018
Response from PHC Hotel Team on Mar 19, 2019
Warmest Greetings from Penang Hotel Collection! Thank you for your review! We acknowledge your feedback in regards to areas that require greater attention. Your feedback is important to us as it serves to be part of our continuous effort to improve further for the comfort of our guests. We hope to have the opportunity to welcome you back in the near future. Best regards, PHC Hotel Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was good except the noise pollution from the pub right below my unit (136). The floor can vibrate! Need good deal of improvement on sound proof, otherwise you’ll be awake till 1-2 am daily, unless you are a sound sleeper.
Stayed 4 nights in Dec 2018
Response from PHC Hotel Team on Mar 19, 2019
Warmest Greetings from Penang Hotel Collection! Thank you for your review! We apologies for the noise from pub at downstairs and have ensure to review with the team the issue highlighted for immediate improvement. We indeed take your feedback seriously as it serves to be part of our continuous effort to improve further and constantly provide excellent service to all valued guests. We hope to have the pleasure of welcoming you back in the near future. Best regards, PHC Hotel Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything is perfect. Well, at least fr me its perfect. The room is so comfortable, and pretty.
Stayed 1 night in Oct 2018
Response from PHC Hotel Team on Mar 19, 2019
Warmest Greetings from Penang Hotel Collection! Thank you for the wonderful review! We’re delighted you had such a pleasant time with us and that you enjoyed our spacious accommodations. We strive to provide our guests with the best possible experience, so this is great to hear. Providing our guests with excellent service is something we take seriously. We look forward to host you again whenever you're in Penang. Have a great day! Best regards, PHC Hotel Team

10/10 Excellent

khoa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The best hotel in George Town.
Brand new hotel and I’m lucky to stay here. Plenty of space, wonderful staff and excellent location.
Stayed 1 night in Oct 2018
Response from PHC Hotel Team on Mar 19, 2019
Warmest Greetings from Penang Hotel Collection! Thank you for the wonderful review, Khoa! We’re delighted you had such a pleasant time with us and that you enjoyed our spacious accommodations. We strive to provide our guests with the best possible experience, so this is great to hear. Providing our guests with excellent service is something we take seriously. We look forward to host you again whenever you're in Penang. Have a great day! Best regards, PHC Hotel Team

8/10 Good

Lin, Taiwan Taipei

Business traveller
Liked: Cleanliness, staff & service
希望提供牙刷 牙膏 。洗澡時無熱水
Stayed 3 nights in Jan 2020
Response from Grace Wong on Jan 26, 2020
Dear Lin , Greetings from PHC Hotels. Thank you for selected our hotel as your choice of accommodation in Penang . Tooth paste & brush is on request basic , guest may call reception for request . Thank you , Revenue Manager Grace Wong

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
檳城必住
很乾淨又舒服的住宿，很喜歡來檳城一定要住
Stayed 2 nights in Apr 2019
Response from PHC管理团队 on May 9, 2019
您好。谢谢您住在PHC。 我们衷心感谢您的评语，这对我们来提高酒店的素质与服务有很大作用。希望您下次再来槟城玩时，还会选择我们的酒店。 谢谢，祝您有美好的一天！ PHC管理团队启

8/10 Good

Verified traveller

Stayed 2 nights in Nov 2018