We apologize if you had an unsatisfying experience. The air-conditioning is set at 23 as required by regulations. As for room service, we simply do not have it. We are a 3-star hotel. We'll look into the issues you've raised.

Gentile EduardoLa ringraziamo per aver completato il sondaggio in merito al suo recente soggiorno presso la nostra struttura.La stima che ha nei nostri confronti è un importante riscontro per il nostro impegno quotidiano.Infatti, con i suoi giudizi sui servizi che ha gradito e su quelli che, al contrario, andrebbero migliorati ci aiuterà a offrire in futuro un’ esperienza migliore sia a lei, sia al resto dei nostri clienti.Nel caso in cui necessitasse di assistenza, non esiti a contattare il numero +39 010 2518249.La ringraziamo nuovamente per aver dedicato il suo tempo alla compilazione del nostro questionario di gradimento e, sperando di averla nuovamente tra i nostri ospiti,la saluto cordialmente,Carlo TorriginoResident Manager

Thank you for the review! We're glad to hear you enjoyed the breakfast. We understand that the roads and parking can be tricky to navigate sometimes. it is the characteristic of Genoa Medioeval Centre

Thanks for the feedback. Apologies for the inconvenience caused. Unfortunately it is not possible to order the taxi in advance. The radio taxi is round the clock service and we call cab at the moment

Thank you for your kind review. We are delighted to hear that our location was convenient for you and that you found the staff friendly and helpful. We strive to give our customers the best experience possible. We are glad that you enjoyed your stay with us.

Thank you! We're glad you enjoyed it.

Thank you for sharing your wonderful experience. We're so glad you had a great stay.

Dear PatriciaThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.We appreciate your loyalty to our brand.Sincerely,Carlo TorriginoResident Manager

Thanks for your feedback! We're glad to hear that the staff was helpful. We'll review our security measures in the area.

Dear NereuThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.We appreciate your loyalty to our brand.Sincerely,Carlo TorriginoResident Manager

Dear Nikolaos thank you for completing the survey regarding your recent stay at our property. I would like to apologize for not exceeding your expectations. and I personally will investigate on front office employee I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.Best regards

Dear LilianaThank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.We appreciate your loyalty to our brand.Sincerely,Carlo TorriginoResident Manager

Dear Jesin Thank you for completing the survey regarding your recent stay at our property. On behalf of all the staff, I would like to apologize for not exceeding your expectations. The location in the historic center has the advantage of having all the attractions of Genoa within walking distance but also some inevitable negative aspects. Hoping to have you again among our guests to be able to offer you a better experience than the one you have just lived, I take this opportunity to renew all my apologies following your complaints, Sincerely Carlo Torrigino Resident Manager

Dear guest Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. The air conditioner was closed on may 26th due to the municipal rules as our staff informed you. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely, Carlo Torrigino Resident Manager

Dear Sheri Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We appreciate your loyalty to our brand. Sincerely, Carlo Torrigino Resident Manager

Dear J.T. Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. We appreciate your loyalty to our brand. Sincerely,

Dear Ralph Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,

Dear Harry Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon. Sincerely,

Gent.le Alice La ringraziamo per aver completato il sondaggio in merito al suo recente soggiorno presso la nostra struttura. La stima che ha nei nostri confronti è un importante riscontro per il nostro impegno quotidiano. Infatti, con i suoi giudizi sui servizi che ha gradito e su quelli che, al contrario, andrebbero migliorati ci aiuterà a offrire in futuro un’esperienza migliore sia a lei, sia al resto dei nostri clienti. Sperando di averla nuovamente tra i nostri ospiti, la saluto cordialmente,