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Reviews of HSVHN Hotel Hisvahan

HSVHN Hotel Hisvahan
Karagoz Mah., Handan Bey Sk. No. 231, Sahinbey, Gaziantep

Reviews

8.4

Very good

Rating 10 - Excellent. 11 out of 19 reviews" "
Rating 8 - Good. 4 out of 19 reviews" "
Rating 6 - Okay. 2 out of 19 reviews" "
Rating 4 - Poor. 0 out of 19 reviews" "
Rating 2 - Terrible. 2 out of 19 reviews" "

7.8/10

Cleanliness

7.2/10

Staff & service

7.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

2/10 Terrible

tijen

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Terrible dinner service, we had to wait 1 hour to learn that what we asker was not in the menu . We had so good reviews about the breakfast and were presented with an ordinary food, when we said we were disappointed they told us they had forgotten to give us the rest of the food or that they could not serve what is usually on the menu 🙄 very very disappointing overall.
Stayed 1 night in May 2022

8/10 Good

Kent

Liked: Property conditions & facilities, room comfort
Disliked: Cleanliness
A Three Star Hotel with Five Star Appearance
My wife was quite unhappy that for a hotel that claims it is taking extra pandemic preventive measures, it wasn't so clean. The light switches were filthy and most of the surfaces had not been thoroughly cleaned. This is a three star hotel that looks like a five star and charges five star prices. The breakfast is fabulous, but on Saturday morning, they seemed unprepared for breakfast service. This may be because they only appeared to have one other room rented that night. The staff were nice, but not service oriented, but the breakfast waiter and bartender were quite good. The hotel is in a great location for visiting Gaziantep. They have free valet parking, which is good and there is easy access to your car. I appreciated that they checked the temperature of everyone entering and the staff wore masks.
Stayed 2 nights in Oct 2020
Response from Melike Girgin on Oct 28, 2020
Dear, Thank you for the feedback you have made regarding your stay. We ensure that we will provide a better service to our guests in the future by correcting the shortcomings you have stated in your feedback. Best Regards, Sami Demirhan

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities
The property was very unique and romantic however there was a strong musty smell in the room, the bathroom door did not close properly, and the noise (mainly music coming from the restaurant terrace) was very loud. The food at the hotel restaurant was fantastic, I would definitely eat there again but would not likely stay there again.
Stayed 1 night in Feb 2020
Response from FRONT OFFICE SUPERVISOR on Feb 22, 2020
Dear Guest. First of all we are sorry for the sound, but this is a historic building. This is the reason for the smell. We always want to welcome you in our restaurant... Best Regards.

10/10 Excellent

Hilmi, Malaysia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The oldest hotel I have ever stayed in. Beautiful building and decor. Best breakfast in Turkey. Helpful staff. Arranged a very good excursion to Sanliurfa. Everything was good.
Stayed 2 nights in Apr 2019
Response from Emin on Aug 1, 2019
Hi Dear Mr Hilmi : Thank you so much for your nice dishes :) Best Regards FRONT OFFİCE SUPERVİSSOR MEHMET EMİN GÖÇER

10/10 Excellent

Shahram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from RECEPTİONİST on Oct 11, 2018
Hi Mr Shahram: Thank you for your our hotel recommend scoring.. we are wating you again :) Best Regards FRONT OFFİCE SUPERVİSSOR MEHMET EMİN GÖÇER

10/10 Excellent

Osman, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
16th Century Beauty
Perfect food and wine, perfect personal service and amazing rooms with mystical beauty.
Stayed 3 nights in Aug 2018
Response from Doruk Aktoprak on Sep 2, 2018
Our dearest guest Mr. Osman, Thank you very much for your valuable review here about our hotel. It is a great pleasure to read that you enjoyed in our hotel and went home with memorable moments from Gaziantep. We would love to welcome you back here again on your upcoming trips. Warm Regards, Doruk Aktoprak, General Manager

10/10 Excellent

Inan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super
Stayed 1 night in Oct 2022

10/10 Excellent

Mustafa

Stayed 1 night in Oct 2022

10/10 Excellent

Gizem

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019
Response from Otel Yönetimi on Dec 12, 2019
Sayın Gizem, Konaklamanıza istinaden yapmış olduğunuz geri bildirim için sizlere teşekkür ederiz. Saygılarımızla, Hışvahan Butik Otel Yönetimi

2/10 Terrible

zulfikar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
hışvahan otel çok kötü
Stayed 1 night in Feb 2019
Response from Emin on Mar 14, 2019
Merhabalar Efendim: Değerli yorumlarınız dan dolayı teşekkür ederiz eksik yönlerimizi siz değerli misafirlerimizin yorumları ile gerçekleşecektir.

6/10 Okay

ASLI

Liked: Staff & service
Cok abartilmis bir otel imaji varmis gidince gorebildik , yemekleri orjinallikten uzak , odalari standart . Fiyat ve hizmet arasinda buyuk fark var ne yazik ki .
Stayed 1 night in Feb 2019
Response from MEHMET EMİN GÖÇER on Mar 1, 2019
Merhabalar Aslı Hanım: Değerli yorum ve eleştirileriniz için Öncellikle teşekkür ederiz.Eleştirileriniz doğrultusunda eksik kalan yönlerimizi tamamlamak ilk öncelikli hedeflerimiz arasında yer alacağını bildirir siz değerli misafirlerimiz ilerde tekrar burada ağırlamak dan mutluluk duyarız ... Sevgilerimiz ile hoşcakalın... Saygılarımla FRONT DESK SUPERVİSSOR MEHMET EMİN GÖÇER

10/10 Excellent

FATMA SENA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Olağanüstü
Hafta sonu Antep gezimiz için tercih ettiğimiz mükemmel otel. Otelin içi, dekorları, restoran bölümü çok çok iyi. Konumu çarşıya yürüme mesafesi. Çalışanlar güler yüzlü ve yardımsever. Özellikle Melike Hanım'a her şey için teşekkür ederiz. Bir daha Antep'i ziyaret edersek kesinlikle tercih edeceğimiz bir yer.
Stayed 1 night in Jan 2019
Response from Emin on Jan 28, 2019
Merhabalar Efendim: Değerli ve güzel yorumlarınız için teşekkür ederiz ayrıca personellerimizden melike hanımın siz değerli misafirlerimizi bu derece memnun bırakması bizleri de mutlu etmektedir :) Saygılarımla HSVHN FRONT DESK SUPERVİSSOR MEHMET EMİN GÖÇER

10/10 Excellent

Aysegul

Liked: Room comfort
Stayed 1 night in Dec 2018
Response from Front Desk Supervissor on Dec 21, 2018
Merhabalar Ayşegül Hanım: Bu değerli yorum ve puanlamanızdan dolayı teşekkür eder sizleri tekrar ağırlamaktan mutluluk duyarız efendim :) Saygılarımla Front Desk Supervissor Mehmet Emin GÖÇER

10/10 Excellent

Verified traveller

Otelin içi ve oda dekorları çok iyidi. Kahvaltısı antep yöresine özel olması çok hoşuma gitti. Çalışanlar çok güleryüzlü ve yardımseverler.
Stayed 1 night in Nov 2018
Response from Mehmet Emin GÖÇER on Dec 1, 2018
Değerli yorumlarınız için teşekkür eder sizleri tekrar ağırlamaktan mutluluk duyarız efendim. Saygılarımla Front Desk Supervissor

8/10 Good

Yosun

Liked: Property conditions & facilities, room comfort
Doğu'nun en güzel oteli...
Otel olarak gerçekten mükemmel. Personel çok iyi niyetli ama servis oldukça yavaş.. Odaların konforu çok iyi...
Stayed 1 night in Nov 2018
Response from Mehmet Emin GÖÇER on Nov 15, 2018
Merhabalar Yosun Hanım: Değerli yorumlarınız için teşekkür eder en yakın zamanda tekrar sizleri ağırlamak ederiz.. Saygılarımla

8/10 Good

Busra

Liked: Staff & service
Stayed 1 night in Aug 2018
Response from Doruk Aktoprak on Sep 2, 2018
Our dearest guest Mrs. Busra, Thank you very much for your valuable review here about our hotel. It is a great pleasure to read that you enjoyed in our hotel and went home with memorable moments from Gaziantep. We would love to welcome you back here again on your upcoming trips. Warm Regards, Doruk Aktoprak, General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super Location, sehr schöne Zimmer.
Mitten im Zentrum, alle super freundlich. Die Zimmer sind absoulut Wahnsinn:-)
Stayed 2 nights in Aug 2018
Response from Receptionist Mehmet Emin GÖÇER on Aug 18, 2018
Hallo: Vielen Dank für Ihre wertvollen Kommentare und wir freuen uns, Sie wieder zu begrüßen. mit freundlichen Grüßen..

8/10 Good

Busra

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

10/10 Excellent

Nefi, Glienicke Nordbahn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr schönes Haus.
Alles wie erwartet. Zimmer sehr sauber und fein eingerichtet. Personal sehr höflich und hilfsbereit. Wir werden beim nächsten Gaziantep Trip, bestimmt wieder hier übernachten. Ich kann das Restaurant des Hauses unbedingt empfehlen.
Stayed 2 nights in Jan 2018
Response from Emin on Feb 9, 2018
Thank You soo much for your nice wishes :)