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Reviews of Crossroads Inn & Suites

2.5 out of 5
Crossroads Inn & Suites
Gatlinburg, TN

Reviews

7.8

Good

Rating 10 - Excellent. 386 out of 1063 reviews" "
Rating 8 - Good. 336 out of 1063 reviews" "
Rating 6 - Okay. 173 out of 1063 reviews" "
Rating 4 - Poor. 95 out of 1063 reviews" "
Rating 2 - Terrible. 73 out of 1063 reviews" "

7.8/10

Cleanliness

7.8/10

Staff & service

7.2/10

Amenities

7.2/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Julian

Liked: Cleanliness, staff & service, property conditions & facilities
Crossroads in was conveniently located in the heart of Gatlinburg with almost anything you needed within walking distance. the receptionists were very polite and professional. the room was clean and quiet. and finally the property was well kept. I would stay here again.
Stayed 4 nights in May 2024

10/10 Excellent

Paulette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024

10/10 Excellent

Tim

Stayed 3 nights in May 2024
Response from Michaela on May 23, 2024
Hi Tim!Thank you for rating us, your feedback is very valuable to us.Hope to see you soon!Have a nice day!

10/10 Excellent

Shelley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Motel was clean and we have used this motel for years.
Stayed 3 nights in May 2024
Response from Michaela on May 21, 2024
Hi Shelley!Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are glad to have met your expectations and hope you will come back soon.Have a nice day!

10/10 Excellent

Daniel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a lot of room - a couch and office area with desk in a separate room. Also the Jacuzzi/jet tub was extra large and an added bonus.
Stayed 1 night in May 2024
Response from Crossroads Inn & Suites on May 21, 2024
Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are glad to have met your expectations and hope you will come back soon.Have a nice day!

10/10 Excellent

Aron

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyable stay with big, welcoming rooms. Breakfast was a suprising delight.
Stayed 2 nights in May 2024
Response from Crossroads Inn & Suites on May 21, 2024
Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are glad to have met your expectations and hope you will come back soon

8/10 Good

Trudy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay
Stayed 1 night in May 2024
Response from Michaela on May 21, 2024
Hi Trudy!Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are glad to have met your expectations and hope you will come back soon.Have a nice day!

6/10 Okay

Paula

Travelled with family and small children
The man behind the desk at check in was a bit rude. The lady was friendly. The little kiddy pool didn’t have water in it. It’s one reason I booked this hotel.
Stayed 2 nights in May 2024
Response from Michaela on May 13, 2024
Hi Paula.Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are sorry to hear that your stay was not the best, we are renovating the property, the linens, the utensils and the staff, to make your stay more pleasant.We hope you will give us another chance when you return to Gatlingburg.Have a great day!

10/10 Excellent

Regina

Travelled with family
Great place to stay. Would stay again. Only downsize is the parking
Stayed 3 nights in May 2024
Response from Michaela on May 12, 2024
Hi Regina!Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are glad to have met your expectations and hope you will come back soon.Have a nice day!

10/10 Excellent

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our first trip to Gatlinburg and wecare in love. ❤️ Our room is fantastic!! Front desk staff was so friendly. Room very spacious and clean. Great view from window. Will definitely stay again
Stayed 1 night in May 2024
Response from Michaela on May 12, 2024
Hi Brenda!Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are glad to have met your expectations and hope you will come back soon.Have a nice day!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Michaela on May 12, 2024
Hi Michael!Thank you for rating us, your feedback is very valuable to us.Hope to see you soon!Have a nice day!

10/10 Excellent

Amanda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great value for being right in the heart of Gatlinburg! Clean rooms, friendly staff and terrific breakfast! Can't wait to try out the pool when it's in season! (It was closed during our stay but they were cleaning it throughly to prep it for opening)
Stayed 1 night in May 2024
Response from Michaela on May 8, 2024
Hi Amanda!Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are glad to have met your expectations and hope you will come back soon.Have a nice day!

10/10 Excellent

Scott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great stay! We got there early but they still let us park and go do Gatlinburg things until we were ready to check in in the evening. It was a super easy walk to just about everywhere in Gatlinburg. Crossroads will be at the top of the list of places to stay next time we are in Gatlinburg. Thank you Crossroads!!!
Stayed 1 night in May 2024
Response from Michaela on May 7, 2024
Hi Scott!Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are glad to have met your expectations and hope you will come back soon.Have a nice day!

8/10 Good

shelley

Liked: Cleanliness, staff & service, property conditions & facilities
This is an older hotel in the middle of downtown Gatlinburg. The rooms were clean and updated. You can walk right out of your room to the strip to shop or dine. Upon arrival our refrigerator and microwave were not working. However, the staff was very friendly and helpful to get us to a room that was in working order. The breakfast was good and located on the top floor with a nice view. We would stay here again if visiting downtown Gatlinburg.
Stayed 2 nights in Apr 2024
Response from Nathalia team Front Desk on May 2, 2024
Dear guest, Receive a warm greeting from the Crossroads inn & Suites. Thank you very much for your comments and the score awarded. we are pleased to know that we met your expectations. We wait for you in the next opportunity.

10/10 Excellent

Breonna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Outdated tvs but otherwise it was nice
Stayed 3 nights in Apr 2024
Response from Michaela on May 1, 2024
Hi andrew!Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are renovating the property to make your stay more pleasant (including the tvs). Hope you will come back soon.Have a nice day!

8/10 Good

Hanna

Liked: Cleanliness, staff & service
Pretty good hotel to stay for the price! I did not think the breakfast was that great.
Stayed 3 nights in Apr 2024
Response from Michaela on May 1, 2024
Hi Hanna!Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are glad to have met your expectations and hope you will come back soon.Have a nice day!

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from Michaela on Apr 29, 2024
Hi Adrian!Thank you for rating us, your feedback is very valuable to us.Hope to see you soon!Have a nice day!

10/10 Excellent

BRITTANY

Travelled with family
Room was clean & the property was clean! Just a great place right in the heart of Gatlinburg! My daughter and I were in town for a volleyball tournament and we were able to walk to everything! Saved a lot of money for parking fees too! You have to pay to park everywhere in Gatlinburg!
Stayed 2 nights in Apr 2024
Response from Michelle Ruiz on Apr 21, 2024
Hi Brittany!Thank you for rating us, your feedback is very valuable to us.Hope to see you soon!Have a nice day!

8/10 Good

Crystal

Travelled with family and small children
Liked: Cleanliness, staff & service
Only two things that bothered me was that water pressure in shower, and that pool was not up and running.
Stayed 4 nights in Apr 2024
Response from Michaela on Apr 19, 2024
Hi Crystal.Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are sorry to hear that your stay was not the best, we are renovating the property to make your stay more pleasant.We hope you will give us another chance when you return to Gatlingburg.Have a great day!

10/10 Excellent

Maria

Travelled with family
Very good
Stayed 1 night in Apr 2024
Response from Michaela on Apr 18, 2024
Hi Maria!Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are glad to have met your expectations and hope you will come back soon.Have a nice day!

10/10 Excellent

Leah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very spacious and clean. It's also in a great location making it close enough to the main attractions (walking distance) but far enough so the property is very quiet. Staff was also friendly at the desk as well.
Stayed 2 nights in Apr 2024
Response from Michaela on Apr 18, 2024
Hi Leah!Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are glad to have met your expectations and hope you will come back soon.Have a nice day!

10/10 Excellent

Baylie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean, the staff was very nice. It’s close enough downtown so it’s very easy and convenient if you’re hanging out downtown. It’s perfect location to all the attractions.
Stayed 3 nights in Apr 2024
Response from Michaela on Apr 18, 2024
Hi Baylie!Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are glad to have met your expectations and hope you will come back soon.Have a nice day!

2/10 Terrible

Jeremiah

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I reserved the room a night before and at check in the room i was supposed to have had plumbing issue so they upgraded me they said to a suite on 4th floor but the elevator doesn't work and the free breakfast advertised is not available due to renovations going on. The suite has dirty floors the door frame looks like it's been kicked in. The bathroom sink missing a door and looks like crap. I honestly didn't even want to stay but when i booked it said nonrefundable so we stayed. Also the main pool still covered and kiddy pool looked llike Florida swamp water. I'm very unpleased
Stayed 1 night in Apr 2024
Response from Michaela on Apr 19, 2024
Hi Jeremiah.Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are sorry to hear that your stay was not the best, we are renovating the property, the linens, the utensils and the staff, to make your stay more pleasant.We have just replaced our elevator with a brand new one, and for this reason we now have the breakfast room on the fourth floor open for our guests. We hope you will give us another chance when you return to Gatlingburg.Have a great day!

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Was really nice and continently located definitely would be back
Stayed 3 nights in Apr 2024
Response from Michaela on Apr 18, 2024
Hi Mark!Thank you for rating us, your feedback is very valuable to us.Have a nice day!

6/10 Okay

Tony

Liked: Cleanliness, property conditions & facilities
Once the renovation is completed and the elevator is operational, it will be a really nice place to stay, maybe work on the parking a little to make it more accessible and easier.
Stayed 3 nights in Apr 2024
Response from Michaela on Apr 18, 2024
Hi Tony!Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are glad to have met your expectations and hope you will come back soon.Have a nice day!

6/10 Okay

Jeremy

Travelled with family and small children
Liked: Cleanliness, amenities
No breakfast as advertised. Elevators not working. Beds were comfortable.
Stayed 1 night in Apr 2024
Response from Michaela on Apr 19, 2024
Hi Jeremy.Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are sorry to hear that your stay was not the best, we are renovating the property, the linens, the utensils and the staff, to make your stay more pleasant.We have just replaced our elevator with a brand new one, and for this reason we now have the breakfast room on the fourth floor open for our guests. We hope you will give us another chance when you return to Gatlingburg.Have a great day!

8/10 Good

Wanda

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Michaela on Apr 19, 2024
Hi Wanda!Thank you for rating us, your feedback is very valuable to us.Have a nice day!

8/10 Good

Jessica

Travelled with partner
Liked: Cleanliness, staff & service
The room itself was clean and no issues. The exterior is very dated and trash not put up properly so bears were getting into it nightly. Exterior could use a makeover but would definitely stay here again. Great location that is walking distance into Gatlinburg but at the outskirts so it’s not loud.
Stayed 2 nights in Mar 2024
Response from Michaela on Apr 19, 2024
Hi Jessica!Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are glad to have met your expectations and hope you will come back soon.Have a nice day!

8/10 Good

Arthur

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities
Great for the price. If you’re looking for something close to all the Gatlinburg activities and not trying to break the bank you should def stay here. It’s very clean
Stayed 1 night in Mar 2024
Response from Michaela on Apr 19, 2024
Hi Arthur!Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are glad to have met your expectations and hope you will come back soon.Have a nice day!

8/10 Good

Judith

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from Michaela on Apr 18, 2024
Hi Judith!Thank you for rating us, your feedback is very valuable to us.Have a nice day!

10/10 Excellent

Bradford

Stayed 3 nights in Mar 2024
Response from Michaela on Apr 18, 2024
Hi Bradford!Thank you for rating us, your feedback is very valuable to us.Have a nice day!

8/10 Good

Candacd, Dayton

Travelled with partner
Liked: Cleanliness, amenities
It was a lovely stay. When we got in the hotel it was clean, warm and comfortable. With little interaction with the hotel front desk staff, they were just uninviting. Only complaint was the jacuzzi was broken, and that was the only reason why i picked that room.
Stayed 2 nights in Mar 2024
Response from Michaela on Apr 19, 2024
Hi Candacd.Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are sorry to hear that your stay was not the best, we are renovating the property, the linens, the utensils and the staff, to make your stay more pleasant.We hope you will give us another chance when you return to Gatlingburg.Have a great day!

2/10 Terrible

Traci

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The room itself was Okay, but the rest of the place was a disaster. Trash everywhere, vending and ice machine didn’t work. Had to call for housekeeping after 2 days of not seeing anyone.
Stayed 3 nights in Mar 2024
Response from Michaela on Apr 19, 2024
Hi Traci.Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are sorry to hear that your stay was not the best, we are renovating the property, the linens, the utensils and the staff, to make your stay more pleasant.We hope you will give us another chance when you return to Gatlingburg.Have a great day!

2/10 Terrible

Tonya

Disliked: Cleanliness, property conditions & facilities
The floors were so dirty, looked like hadn’t been cleaned from several stays. Sinks and countertops need cleaned as well. Need to upgrade from the thin hard beds. Would not stay again!
Stayed 2 nights in Mar 2024
Response from Michaela on Apr 19, 2024
Hi Tonya.Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are sorry to hear that your stay was not the best, we are renovating the property, the linens, the utensils and the staff, to make your stay more pleasant.We hope you will give us another chance when you return to Gatlingburg.Have a great day!

8/10 Good

Janet

Travelled with partner
Liked: Staff & service
We weren't warned of renovations during our stay that caused no continental breakfast and non working elevators and we stayed on the 4th floor. Rooms were pretty clean not perfect by any means though. Turned on fireplace on for us ahead of time. Overall was a pretty okay stay. The Jacuzzi tub in the room and the area saved the experience.
Stayed 3 nights in Mar 2024
Response from Michaela on Apr 19, 2024
Hi Janet.Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are sorry to hear that your stay was not the best, we are renovating the property, the linens, the utensils and the staff, to make your stay more pleasant.We have just replaced our elevator with a brand new one, and for this reason we now have the breakfast room on the fourth floor open for our guests. We hope you will give us another chance when you return to Gatlingburg.Have a great day!

8/10 Good

Sherrie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Michaela on Apr 18, 2024
Hi Sherrie!Thank you for rating us, your feedback is very valuable to us.Have a nice day!

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean and loved the fireplace in the room.
Stayed 2 nights in Mar 2024
Response from Michaela on Apr 19, 2024
Hi Cindy!Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are glad to have met your expectations and hope you will come back soon.Have a nice day!

10/10 Excellent

Gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very quiet despite the busy night life
Stayed 1 night in Mar 2024
Response from Michaela on Apr 19, 2024
Hi Gloria!Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are glad to have met your expectations and hope you will come back soon.Have a nice day!

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location.
Stayed 1 night in Feb 2024
Response from Michaela on Apr 19, 2024
Hi Ryan!Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are glad to have met your expectations and hope you will come back soon.Have a nice day!

8/10 Good

Alain

Liked: Cleanliness, staff & service
Was not elevators working
Response from Michaela on Apr 19, 2024
Hi Alain.Thank you so much for taking the time to write to us, your feedback is very valuable to us.We are sorry to hear that your stay was not the best, we are renovating the property, the linens, the utensils and the staff, to make your stay more pleasant.We have just replaced our elevator with a brand new one, and for this reason we now have the breakfast room on the fourth floor open for our guests. We hope you will give us another chance when you return to Gatlingburg.Have a great day!

10/10 Excellent

Tammy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was great for walking up and down the strip. Easy in and out parking as well. The in room fireplace and jetted tubs were wonderful.
Stayed 1 night in Mar 2024
Response from peter on Mar 12, 2024
Thank you for sharing your experience with us! We're delighted to hear that you enjoyed our property's convenient location for exploring the strip and found our parking accommodations to your liking. It's fantastic to know that you appreciated the in-room fireplace and jetted tubs – we aim to provide a comfortable and relaxing experience for all our guests. We hope to welcome you back for another enjoyable stay soon!

10/10 Excellent

kali

Stayed 1 night in Mar 2024
Response from Michaela on Apr 18, 2024
Hi Amanda!Thank you for rating us, your feedback is very valuable to us.Have a nice day!

6/10 Okay

Michelle

Business traveller
Liked: Cleanliness, staff & service, amenities
Overall, love the upgrades. However, the mattress was extremely uncomfortable.
Stayed 2 nights in Mar 2024
Response from peter on Mar 12, 2024
Thank you for your feedback, and we're glad to hear that you appreciate the upgrades we've made. We apologize for any discomfort you experienced with the mattress during your stay. Providing a comfortable sleep experience is important to us, and we'll certainly look into addressing this issue. Your feedback helps us improve, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future. Thank you for choosing to stay with us.

4/10 Poor

Priscilla

Liked: Cleanliness, staff & service
Blow dryer sparked and almost caught my hair on fire. I unplugged and reported it. Bed was hard as a rock. Thin towels.
Stayed 2 nights in Mar 2024
Response from peter on Mar 12, 2024
I'm truly sorry to hear about the alarming incident with the blow dryer and the discomfort you encountered during your stay. Your safety is of utmost importance to us, and I assure you that we take this matter very seriously. Our maintenance team will promptly inspect the blow dryer and take appropriate measures to ensure that such incidents do not occur again.Additionally, I apologize for the inconvenience caused by the uncomfortable bed and thin towels. Your feedback is invaluable to us, and we will use it to improve our services and facilities.Please accept our sincere apologies for falling short of your expectations. We would appreciate the opportunity to make it right for you. If you're willing to give us another chance, please reach out to our management team, and we will do our best to ensure you have a much more pleasant experience during your next visit. Thank you for bringing these issues to our attention, and we hope to have the opportunity to welcome you back in the future.

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a favorite place to stay. Have used it since before renovations and after. They are continuing to make improvments. Love it.
Stayed 3 nights in Feb 2024
Response from peter on Mar 12, 2024
Thank you so much for your continued support and loyalty! We're thrilled to hear that you've enjoyed your stays with us both before and after renovations. It's our goal to continually enhance our property and amenities to provide the best possible experience for our guests, and we're delighted that you appreciate the improvements we've made. We look forward to welcoming you back for many more enjoyable stays in the future. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know. Thank you for choosing to stay with us!

10/10 Excellent

Ryan

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Recently updated, close to everything.
Stayed 1 night in Mar 2024
Response from peter on Mar 12, 2024
We're delighted to hear that you enjoyed our recent updates and found our location convenient for your needs! Our team is dedicated to providing a comfortable and enjoyable experience for all our guests, and we're glad to know that you found our hotel close to everything you needed during your stay. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another wonderful visit! If there's anything else we can do to enhance your experience, please don't hesitate to let us know.

10/10 Excellent

Haley

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful location, lots of parking, clean room, affordable
Stayed 2 nights in Mar 2024
Response from peter on Mar 12, 2024
We're thrilled to hear that you enjoyed your stay with us! Our team works hard to provide a clean and comfortable environment for all our guests, and we're glad to know that you found the location convenient, the parking ample, and the room affordable. Thank you for choosing to stay with us, and we hope to welcome you back again soon for another enjoyable visit!

10/10 Excellent

Meagan

Stayed 1 night in Mar 2024
Response from Michaela on Apr 18, 2024
Hi Meagan!Thank you for rating us, your feedback is very valuable to us.Have a nice day!

6/10 Okay

Angela

Liked: Cleanliness
Disliked: Property conditions & facilities
Response from Michaela on Apr 18, 2024
Hi Angela!Thank you for rating us, your feedback is very valuable to us.Have a nice day!

2/10 Terrible

susan

Disliked: Staff & service, property conditions & facilities, room comfort
Terrible
I booked on Hotels.com so I didn’t know the elevator was broken. I asked for the first floor and I was told there’s no king size beds on the first floor so they gave us the third floor. We ended up leaving a day early cause we were tired of climbing the ramp we are both 60-year-olds so it was a bit much we would go out about and have to climb it about six times a day. We got fresh towels and we were there from Sunday to Friday and they never cleaned our room. They did give us fresh towels and empty. Our trash can but never made the bed or change the bed. Also, the heater thing in our room went all set and just fall off for no reason we wouldn’t even be near it. One time it was in the middle of the night I screamed, no breakfast while the breakfast was cupcakes and Twinkies, which we are both diabetic, so no breakfast would rated oh one out of 10.
Stayed 6 nights in Feb 2024
Response from peter on Mar 12, 2024
I'm truly sorry to hear about the challenges you faced during your recent stay. It's disappointing to hear that you encountered issues with the elevator, room assignment, cleanliness, maintenance, and breakfast options. Your experience certainly does not meet our standards of service and hospitality, and I sincerely apologize for any inconvenience and discomfort you experienced as a result.We take your feedback seriously and will address each of these issues with our team to ensure that necessary improvements are made. We understand the importance of providing a comfortable and hassle-free stay for all our guests, regardless of booking method or room preferences.Please know that your comments have been shared with our management team, and we will take appropriate measures to prevent similar issues from occurring in the future. We value your feedback and would appreciate the opportunity to make it right for you. If you would consider giving us another chance, please reach out to our management team directly, and we will do our best to ensure that your next stay exceeds your expectations.Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a much improved experience in the future