Gateway Vacation Packages

Clean room w/ a shower.

I have stayed here either 3 or 4 times and this time was probably the last unfortunately. I like the cost effectiveness and honestly it’s a safe little cheap hotel. There’s a fridge and a nice area to put your bags. There is also 2 windows which I am a fan as a big fresh air girl but when it’s hot out the ac does work. The doors slam especially loud which sucks because the rooms are very small and close together. Also if you don’t have respectful neighbors, as I did not, you can hear them screaming and acting stupid all night. There is no monitoring of the parking lot so anyone can come and park and visit the noisy neighbors as well. The floors could use a good swiffering but my main issue was the huge hairball that was left in my bathroom:( she kept me awake the first night. Requested a room cleaning from the webcam people and they said there’s a cleaning staff shortage so it wouldn’t get cleaned that day and that was the full discussion. Didn’t get cleaned any of the days I was there for 3. Meanwhile the cleaning lady (who is very nice by the way) was doing the room two doors down from mine. Anyway that’s enough for me. Also no microwave anywhere.

I was told by the property that I will receive a refund for my one night stay. I blank of wood fell from the top of the TV and hit me in the head. It has been 3 days and I’ve not received a refund.

Chill stop to relax and it was very nicely set up and super clean as well!

Bottom line -- Parker Palm Springs is a boutique resort with many attractive aspects -- room quality/comfort, restaurant quality, lovely grounds, and very pleasant staff. However for $2k/night, it falls way short. Parking/valet is poorly designed (constantly jammed up and car wait time is 10+ min), bathroom infrastructure is terrible, water runs hot and cold with no warning, TVs are not smart TVs so even though we were there, as many other guests were, for the Indian Wells Tournament, we couldn't watch the matches at the hotel, gym is woefully inadequate and small, and pool staff are poorly trained. Our food order took 40 min while other guests who ordered their food after us got served. We cancelled the order but the bill read "comped" food, how deceptive! Really wanted to like this place but won't be staying here again.