8/10 Good
Jane
Travelled with family and small children, Travelled with pets
Mar 29, 2023
Liked: Cleanliness, property conditions & facilities
The colors are lovely, the hotel is clean minimalistic with a cherry vibe. The front desk staff were wonderful but I found the other staff around the venue were not particularly friendly.
The pool was great and there's a nice area to sit with hammocks, a huge downside is there are not enough loungers by the pool, most of the space was taken up by daybeds that weren't being used (cost).
The beds were super comfy eith great comforters and pillows and the little balconies are great overlooking the pool.
My main issue was with communication eg. I booked a day bef and was quoted a rate including minimum $100 food/drink charge. 24 hours before the booking I got a new email saying $200. I tried to contact them about this and didn't get a reply until after I had left (and cancelled it). On the website it mentioned you had to have day passes for the pool and everyone had to have a wristband but when I asked about this neither were required. The phone in the room had no information on how to call front desk/room service etc, then after I had left the hotel the following day, I received emails with this information as well as checkout information. Which would have been incredibly helpful before/during the stay. It's in a good location, the restaurant looks really nice (didn't get to eat there) and I love the decor. Overall really good, It could have been improved with better information. 7/10
Jane
Stayed 1 night in Mar 2023