We take a family trip every year and was so excited to stay at this property. We asked for an hour early check in so we could get in and set up before the family came, that was declined because the cleaners needed all the time, but upon arriving I don’t think property was ever cleaned. Several family members drove by to see location throughout the day and no one was there cleaning. There was popcorn and candy on the floor, 2 broken kitchen chairs, the back door had finger prints all over it! There was egg on one of the pans we tried to use and what looked like a blood stain on one of the beds! Every family commented that the place was amazing in size, but the cleanliness was not good. It’s hard to pay a 600 dollar cleaning fee when the place was not clean. Plus it was not stocked, I had to go buy dishwasher soap and scoring supplies, which the property manager did offer to reimburse me for.
I loved Robin and she was nice, but probably would not stay again, which is sad because my granddaughters thought it looked like the house in Encanto.
Be prepared to pay a resort fee added onto the price as well.