6/10 Okay
alvy
Travelled with partner
Nov 1, 2023
Liked: Cleanliness
Disliked: Amenities
We arrived from an over seas flight then drove from Madrid to the hotel 1.5hrs . The lady at the front desk gave us a hard time BC check in is at 1PM . She had a really crapy attitude. The hotel was almost empty. I asked her if the room was available or if it had to be cleaned and she said it didn’t matter check in was at 1PM . So we sat in the lobby for about a half hour fell asleep on the couch . She felt sorry for us I guess and at about 12:15 gave us our room . But she was not friendly and not nice . I could understand if the hotel was busy and the room not cleaned but Damm what a way to receive people ! She warmed up at the end . I didn’t argue with her I just asked her if we could have the room earlier and asked if the hotel was busy , she replied the policy of 1PM check in. Whatever. Not very nice . We felt like we were annoying her , we didn’t feel welcome .
alvy
Stayed 1 night in Oct 2023