Lobby

Reviews of Hilton Garden Inn Fredericton

3 out of 5
Hilton Garden Inn Fredericton
620 Queen Street, Fredericton, NB

Reviews

9.2

Wonderful

Rating 10 - Excellent. 516 out of 737 reviews" "
Rating 8 - Good. 151 out of 737 reviews" "
Rating 6 - Okay. 42 out of 737 reviews" "
Rating 4 - Poor. 19 out of 737 reviews" "
Rating 2 - Terrible. 9 out of 737 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Timothy H

Liked: Cleanliness, staff & service, property conditions & facilities
Best place to stay in Fredericton
Stayed 1 night in May 2024

4/10 Poor

David

Travelled with family
Liked: Cleanliness, amenities
Disliked: Property conditions & facilities
Absolutely no hot water, 3 days of cold showers in an almost new property
Stayed 2 nights in May 2024

10/10 Excellent

Mark

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Jayda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Megan, Dieppe

Liked: Cleanliness, staff & service, property conditions & facilities
My favourite place to stay when in Fredericton.
Stayed 1 night in Apr 2024

10/10 Excellent

Andrea

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly and clean.
Stayed 1 night in May 2024

8/10 Good

Gail

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Laura

Travelled with family
Liked: Property conditions & facilities
Excellant
Stayed 1 night in Apr 2024

10/10 Excellent

Daryl

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Downtown
Stayed 1 night in Apr 2024

10/10 Excellent

Everett, Nanaimo

Stayed 1 night in Apr 2024

10/10 Excellent

Deborah

Stayed 1 night in Apr 2024

8/10 Good

Sebastien

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024

10/10 Excellent

Ashley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Rouhollah

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place and friendly staff the restaurant is great with high quality foods
Stayed 2 nights in Mar 2024

6/10 Okay

Stephanie

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Amenities
Loved how big the room felt
Stayed 1 night in Feb 2024

6/10 Okay

Thomas

Stayed 1 night in Feb 2024

6/10 Okay

Jonah

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Would pick the crown plaza across the road every time over the hilton. The rooms are not sound proofed at all and kids screaming kept us up all night. No door stops on the sliding bathroom door, both of us jammed out fingers quite badly. Not a horrible stay but definitely not the best experience
Stayed 1 night in Feb 2024
Response from Rein on Feb 19, 2024
Dear Mr. Jonah,Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we're very sorry you were unhappy with your stay. I do understand that a good night sleep is very essential and important, and I do apologize that you were unable to get that because of the kids screaming. We did have a kid sport team over weekend. Moreover, I will inform the maintenance department about your feedback regarding the sliding bathroom door. Please let me know if there is anything else I can do for you at this time. Best regards,

6/10 Okay

Alanna

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
The staff were the best part of this hotel. I was surprised how few options were in the hotel and area for entertainment as it is the historic capital. The restaurants outside of the hotel were exceptional but I would choose a hotel with better access to shopping and entertainment next time.
Stayed 3 nights in Feb 2024
Response from Rein on Feb 19, 2024
Dear Ms. Alanna, thank you for taking the time to share your feedback during your stay with us. We are a business hotel located in downtown Fredericton. We offer an on-site dining, fitness center and comfortable accommodations. We are located a five-minute walk to Beaverbrook Art Gallery, shows at Fredericton Playhouse, historic Officers' Square, and a variety of local restaurants. Please let us know if there is anything else we can do for you at this time.

10/10 Excellent

Mathieu

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing stay!
Stayed 1 night in Jan 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel and location
Beautiful hotel, well located for lots of restaurants. But my toilet was loose, rocking back and forth! It’s a new hotel, room 304.
Stayed 1 night in Feb 2024

10/10 Excellent

Bert

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location
Stayed 1 night in Feb 2024

10/10 Excellent

Stephane

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, clean and modern. Great service.
Stayed 1 night in Jan 2024

10/10 Excellent

Phyllis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious and clean rooms, everything fresh. Very friendly staff and very accommodating. I recommend this place very highly. Would definitely stay here again.
Stayed 2 nights in Jan 2024

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

10/10 Excellent

Steve

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was exceptional… Gym was clean and with great equipment. Room was spotless..
Stayed 1 night in Jan 2024

10/10 Excellent

Sam

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved this hotel, if ever in the area again, I would definitely stay here again! 5 stars overall stay. Very pleased!
Stayed 1 night in Jan 2024

2/10 Terrible

Mark

Disliked: Cleanliness
I reserved a room that said river view and my view was into a car park, the fan was noisy.
Stayed 1 night in Jan 2024
Response from Saloni Ratra - Guest Services Manager on Jan 18, 2024
Dear Mark,Thank you for your feedback and I sincerely apologize for this situation. As I can check, the reservation you booked on Expedia was for a 2 Queen Beds, Accessible (3x3 Shower). This room type does not face the river, and I apologize for any confusion. We would have been happy to check available rooms during your stay to assist you in the switchover, especially as the room type you chose was not the one you intended to. We hope you would consider staying with us in the future; our goal is to make your stay better and brighter, if there is anything we can do for you, please let a team member know.

8/10 Good

raz

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Jan 2024

6/10 Okay

JAAK

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service
The printer in the business centre was unable to connect to the server. This prevented us from creating essential document handouts for an important business meeting. It also caused an embarrassing delay while we sourced an alternative. Also, the body lotion dispenser in our ssuite washroom was empty. Not up to Hilton standard in our view.
Stayed 1 night in Jan 2024
Response from Rein on Jan 14, 2024
Dear Mr. Jaak, Greetings from HGI Fredericton Downtown. I sincerely apologize for the inconvenience caused during your stay with us. We would have been more than happy to have assisted you at the front desk in printing the documents for you. I will let the housekeeping know regarding your feedback. Do let us know if there is anything else we can do for you. Best regards,

10/10 Excellent

Shelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Hayley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great in Downtown Fredericton. Many amenities surrounding the property, make it easy to get around without needing additional transportation. Would definitely recommend and stay again.
Stayed 1 night in Dec 2023
Response from Rein on Jan 14, 2024
Dear Hayley, Greetings from HGI Fredericton Downtown. We appreciate your feedback regarding your recent stay with us. We are happy you found the property to have been easy to get around without needing transportation. We look forward to welcoming you again in the future. Best regards,

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Lucie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great location, room, gym and clean
Stayed 1 night in Dec 2023
Response from Rein on Jan 14, 2024
Dear Lucie, Greetings from HGI Fredericton Downtown. We appreciate your feedback, and we are more than happy that you found the location, room and gym to your liking. We look forward to welcoming you again in the future. Best regards,

10/10 Excellent

Robert

Stayed 1 night in Dec 2023

8/10 Good

Amélie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would recommend
Nice greeting. Easy check in and check out. Clean, nice room. Restaurant has yummy breakfast.
Stayed 1 night in Dec 2023
Response from Rein on Jan 14, 2024
Dear Amelie, Greetings from HGI Fredericton Downtown. We are more than happy that you found the process of check-in and checkout to your liking and the room to be clean and nice. We look forward to welcoming you in the future. Best regards,

8/10 Good

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

France

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Mario

Stayed 3 nights in Nov 2023

10/10 Excellent

Ebony

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really beautiful facility and kind staff.
Stayed 1 night in Dec 2023
Response from Rein on Jan 14, 2024
Dear Ebony, Greetings from HGI Fredericton Downtown. We are more than happy that you found the facility to be really beautiful and the staff to be kind. We look forward to welcoming you again in the future. Best regards,

10/10 Excellent

Stephen

Business traveller, Travelled with group
Liked: Amenities
Enjoyed trip!
Stayed 3 nights in Nov 2023
Response from Rein on Jan 14, 2024
Dear Stephen, Greetings from HGI Fredericton Downtown. We are more than happy that you enjoyed your stay with us. We look forward to welcoming you again in the future. Best regards,

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

10/10 Excellent

SHAYNA

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The stay was wonderful and the staff were very friendly.
Stayed 2 nights in Nov 2023
Response from Rein on Jan 14, 2024
Dear Shayna, Greetings from HGI Fredericton Downtown. We are more than happy that you found your stay to be wonderful and the staff to be very friendly. We look forward to welcoming you again in the future. Best regards,

10/10 Excellent

Carolyn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very much enjoyed my stay. I will return and recommend to others.
Stayed 1 night in Nov 2023
Response from Rein on Jan 14, 2024
Dear Carolyn, Greetings from HGI Fredericton Downtown. We appreciate you taking the time to express your feedback. We are more than happy that you enjoyed your stay with us. We look forward to welcoming you again in the future. Best regards,

6/10 Okay

Judah

Liked: Cleanliness
Stayed 2 nights in Nov 2023

10/10 Excellent

Alex

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Adrian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good stay... but a few so-so bits
Restaurant food was quite good. Staff was willing to help when needed. I didn't like the in-room thermostats because they only have an auto function, so not much flexibility. My first room wouldn't hold heat and when the heating unit turned on it was loud and rattling. Someone came to inspect and told me this was normal... so I requested a new room, which was provided immediately and in the new room, heat was normal and no rattling. Also received no housekeeping for a three-night stay - I didn't really need it and I'm sure the hotel would have corrected it if I had asked, but there's a big sticker on the washroom mirror that says "housekeeping every other night," so maybe don't advertise if you can't fulfill; also, for a few hundred bucks a night, why isn't there a housekeeping refresh every day? So I thought overall value was only OK.
Stayed 3 nights in Nov 2023

10/10 Excellent

Hilda

Travelled with group
Great front desk service
Stayed 3 nights in Nov 2023

10/10 Excellent

Denis

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 1 night in Oct 2023

8/10 Good

Luc

Liked: Cleanliness, property conditions & facilities
Ok
Stayed 2 nights in Oct 2023