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Reviews of Sheraton Frankfurt Airport Hotel & Conference Center

Sheraton Frankfurt Airport Hotel & Conference Center
Flughafen Terminal 1, Hugo-Eckener-Ring 15, Frankfurt, HE

Reviews

8.0

Very good

Rating 10 - Excellent. 533 out of 1156 reviews" "
Rating 8 - Good. 287 out of 1156 reviews" "
Rating 6 - Okay. 149 out of 1156 reviews" "
Rating 4 - Poor. 104 out of 1156 reviews" "
Rating 2 - Terrible. 83 out of 1156 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Kimberly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Tracy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was awesome getting to take advantage of an overnight layover without having to leave the airport.
Stayed 1 night in Apr 2024

10/10 Excellent

Daniel, Greensboro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient right in the airport. Now that the sky train is working again, it’s easy to get to Terminal 3 if you need to. No more riding that awful bus.
Stayed 1 night in May 2024

10/10 Excellent

Linda

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Check in staff very welcoming. Dinner options very good. LOCATION can’t be beat for early AM flight.
Stayed 1 night in Mar 2024

10/10 Excellent

david

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great for airport layovers
Stayed 1 night in Apr 2024

10/10 Excellent

Aileen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, great staff and great location. Would definitely stay here again
Stayed 2 nights in Apr 2024

10/10 Excellent

Paul, Calgary

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Properly is beautiful, rooms were clean and exactly what we are looking for. But please look at your invoice…we have been charged a breakfast of roughly 80.00 Canadian that we did not have. Still working it out with the hotel, although they say we had it. You have to check in for the dining and we said look at your cameras and check with the breakfast staff and your records. No response yet, hopefully they will make it right.
Stayed 2 nights in Apr 2024

10/10 Excellent

Julius

Liked: Cleanliness, staff & service, property conditions & facilities
I would stay here again - two thumbs up!
Stayed 1 night in May 2024

10/10 Excellent

Rolando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Basically in the airport
Stayed 1 night in May 2024

8/10 Good

Carsten, Des Moines

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Susanne

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Christy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable to the terminal
Stayed 1 night in Apr 2024

10/10 Excellent

Georgios, Setauket

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
close to the airport and very clean
Stayed 1 night in Apr 2024

4/10 Poor

Normita

Liked: Cleanliness
Toilet paper is not soft
Stayed 1 night in Apr 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay if you have an early flight out of Frankfurt. Comfortable bed and friendly staff.
Stayed 1 night in Apr 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
A
Stayed 1 night in Feb 2024

10/10 Excellent

Albert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very helpful and polite. Room was very clean and quiet. Internet speed in the room was unacceptable, unable to do any work online. Unexpected unadvertised parking fee of 39 Euros per night was disapointing. Great food and a great stay.
Stayed 1 night in Apr 2024

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to from the airport. Staff was kind and helpful
Stayed 1 night in Apr 2024

10/10 Excellent

Jeffrey, Anmore

Travelled with family
Very close to the airport
Stayed 1 night in Apr 2024

10/10 Excellent

Ermilo, Laredo

Liked: Cleanliness
Stayed 1 night in Apr 2024

6/10 Okay

VIVIANA

Liked: Staff & service, amenities, property conditions & facilities
Disliked: Cleanliness
The room had good furniture and was comfortable. Just what I was after following a long haul trip. However there were fragments of crisps on the floor under the desk and on top of the desk chair; obviously quite disappointing for a hotel this standard.
Stayed 1 night in Apr 2024

10/10 Excellent

Marcos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

2/10 Terrible

Dana

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I love this hotel but on my most recent stay there was extreme elevator chaos. We needed to catch a flight and were stuck on the 9th floor with heavy bags! Every elevator was filled with frustrated people packed like sardines asking us not to enter because the elevator was too heavy and would stall. After 20 minutes of waiting (11 people ahead of us) I came up with a workaround... I left my partner with our bags and walked down to the ground floor. It was easy to get an "Up" elevator at 7am, so I took the elevator up to the 9th floor where my partner was able get on with our bags. We then continued up to the top floor, where we had effectively skipped the line. We then went down, floor by floor. The elevator was soon full, but stopped at every floor where we saw the frustrated people who were trying to depart for their flights. I stay at the Sheraton the night before a flight as a buffer in case of issues with Deutche Bahn. I didn't realize I needed a buffer against elevators at the Sheraton.
Stayed 1 night in Apr 2024

8/10 Good

Yee Seong Jimmy

Travelled with family
Liked: Cleanliness, amenities
Location is good , walking distance to airport. Clean. Lift lobby to room is a long walk due to it’s a long hotel. Safe keeping of trolley which the reception agreed, but the trolley was lost when we check out. Requested item was not given.
Stayed 1 night in Apr 2024

8/10 Good

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport
Stayed 1 night in Apr 2024

10/10 Excellent

Pia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rundum zufrieden. Kurze Wege zu den Terminals, sehr sauber und ruhig trotz der Lage.
Stayed 1 night in Apr 2024

2/10 Terrible

Aiman

Stayed 1 night in Apr 2024

10/10 Excellent

Atewebrhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Mar 2024

10/10 Excellent

Saleem

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice
Stayed 1 night in Apr 2024

2/10 Terrible

Jens

Disliked: Property conditions & facilities
TV and Internet did not work
Stayed 1 night in Apr 2024

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Nicely located between the long distance trains and the airport terminal.
Stayed 1 night in Apr 2024

10/10 Excellent

Amanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good choice for an overnight layover. Mini-fridge was broken in my room and they wheeled in a medium-sized fridge for me. The room service food choices I got were yummy. I would stay again for a layover. I walked over from the airport, some construction and no signage from the airport so you have to be a little bit adventurous to get there. Also, it seems that all the airport hotels are connected, so you can cross and enter into any of them and have a more direct, nice walk. I tried to get directly across the Sheraton before crossing the road and then had to weave back and forth to a door. So, I would crossover to the airport hotels immediately when I left the airport if I did it again!
Stayed 1 night in Mar 2024

10/10 Excellent

Munkhbayar, Bothell

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly and helpful staff!
Stayed 1 night in Apr 2024

8/10 Good

Sigrid

Meine Schwester ist gestorben so dieses Mal hat mein stay bei euch ausgefallen.
Stayed 1 night in Apr 2024

8/10 Good

Eric

Connected to airport but hard to find, hotel signs at airport are poor and hard yo navigate
Stayed 1 night in Apr 2024

6/10 Okay

Yesim

The staff was amazing however, there was a terrible smell in the common areas
Stayed 1 night in Mar 2024

10/10 Excellent

Lucia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location near the airport, very nice and convenient
Stayed 1 night in Mar 2024

10/10 Excellent

carol lynne

Liked: Property conditions & facilities
Very nice
Stayed 1 night in Mar 2024

8/10 Good

James, Schmitten

Stayed 1 night in Mar 2024

2/10 Terrible

Debra

Stayed 1 night in Mar 2024

8/10 Good

Tere

Liked: Cleanliness, staff & service, amenities
Soap dispenser was broken, staff amazing!
Stayed 1 night in Mar 2024

8/10 Good

Bruce, Summit

Business traveller
Liked: Cleanliness, staff & service, amenities
Lobby smelled from methane sewage gas. Other than that, great place. The employees seemed oblivious to the smell yet the hotel guests were aware. Great cigar bar off the lobby.
Stayed 1 night in Mar 2024

8/10 Good

Martina

Liked: Cleanliness
It was clean & comfortable. Convenient location
Stayed 1 night in Mar 2024

10/10 Excellent

Adrian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

James

Stayed 1 night in Mar 2024

10/10 Excellent

gerald

Stayed 1 night in Mar 2024

10/10 Excellent

Sigurd

Stayed 1 night in Feb 2024

10/10 Excellent

Edward, Albuquerque

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Tyrone

Liked: Cleanliness, staff & service
At the airport
Stayed 4 nights in Feb 2024

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities
Very good hotel
Stayed 1 night in Feb 2024