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Reviews of Pearl Hotel

4 out of 5
Pearl Hotel
Gutleutstraße 173, Frankfurt, HE

Reviews

8.4

Very good

Rating 10 - Excellent. 138 out of 352 reviews" "
Rating 8 - Good. 144 out of 352 reviews" "
Rating 6 - Okay. 48 out of 352 reviews" "
Rating 4 - Poor. 14 out of 352 reviews" "
Rating 2 - Terrible. 8 out of 352 reviews" "

8.2/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Haytham

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 2 nights in Apr 2024

8/10 Good

Agnes

Liked: Staff & service, amenities, property conditions & facilities
The hotel is close enough to the train station. I picked it as it was 5mins from a venue that I attended to, also for the luggage storage option, which I needed as my return flight was in the evening only. Not sure about the 4* the hotel's got, I had been in much more posh 4* hotels in the past, I would rate it at a solid 3*. But don't get me wrong, it's clean and all ok; with a 5 star breakfast :D The receptionist was helpful, though he didn't have a clue that you can buy your tram tickets in each tram stop, and wanted to send me back all the way to the train station. The single room was spacious enough, but could do with a second pillow, but I guess if you need one, you could ask for it. Also, it seems like a stupid fashion these days, it's not the first hotel I've been lately that has got no reading lights!! Just a very dim (black shade) side lamp. No ceiling light either above the bed. If you like to read your book before sleep, take your little reading lamp with you. Other than that, I had a comfortable night. The bathroom was nice and clean too. I will return should another travel come up for me in Frankfurt.
Stayed 1 night in Jan 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value, location and service.
We chose the Pearl hotel because of its proximity to the Frankfurt HBh which is an easy 10-15 minute walk. The hotel room was a little basic but had English speaking channels and an excellent clean shower. Breakfast was fantastic and had lots of options plus outstanding coffee. The area also has a few good restaurants. We ate at Persia which is about 5 minutes walk away but there are plenty of places closer to the HBh. You are also only a few minutes from a Rewe supermarket (around the corner) and very close to the river which is delightful to walk or cycle along. We would definitely stay here again on a short stay.
Stayed 1 night in Sep 2023

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Hotel was adequate at the price point. Staff was friendly. My room smelt like cigarettes which was kind of gross.
Stayed 1 night in Jul 2023

8/10 Good

Michael, Los Angeles

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly and bellflower dedicated staff. Cosy clean lake place near the central station
Stayed 2 nights in Aug 2023

4/10 Poor

Nathan

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
It was not as nice as it was portrayed. Black mold on bathroom ceiling, carpet was really nasty, and tons of bugs.
Stayed 2 nights in Jul 2023

10/10 Excellent

sharon

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jun 2023

8/10 Good

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2023

10/10 Excellent

Lorena

Stayed 2 nights in Feb 2023

8/10 Good

MARIUS-CRISTIAN

Stayed 1 night in Jan 2023

6/10 Okay

Kriti

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Large rooms with good facilities The room smelt of smoke though even though it’s a bit smoking room

10/10 Excellent

ABDUL MANNAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

8/10 Good

Samantha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice

10/10 Excellent

Graham

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A pearl of a hotel for Frankfurt
This is a great, smaller hotel with a spacious, comfortable room and bathroom. It provided excellent value for money given the rate charged, and was located only 15 mins walk from the train station, river, and the excellent museums I had come to see. The staff were very friendly. I rated it highly.
Stayed 1 night in Oct 2022

6/10 Okay

Tariq

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
I paid once on arrivaland staff was asking again payment on check out why
Stayed 1 night in Sep 2022

6/10 Okay

Sandra

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice staff. Clean room, good strong WiFi. 15 minute walk from Train station through some doggy areas at night. Used taxi services after my first experience. No public transport near the hotel
Stayed 1 night in Aug 2022

8/10 Good

Joshua

Liked: Cleanliness, amenities, property conditions & facilities
Nice little hotel; great room, nice building. The bar and patio are very nice.
Stayed 1 night in Aug 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Verified traveller

Stayed 1 night in Jul 2020
Response from Gästebetreuung on Jul 25, 2020
Lieber Gast, vielen Dank für die tolle Bewertung! Wir freuen uns. über 4 von 5 Punkten. Herzlich Ihr Team vom Pearl Hotel

8/10 Good

Marques

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value and comfortable
Comfortable and convenient for the station. Good breakfast and friendly on reception even though arrived late. I would like it if there were curtains or blinds as the room was very light with only net curtains (which looked a bit old actually)
Stayed 1 night in Oct 2019
Response from Pearl Hotel Team on Oct 30, 2019
Dear guest, We feel honoured by your positive eight points you are awarding and recommending us with. Thank you for taking the time and also bringing to our attention what you disliked. We will take this into account for future renovations. We hope we can host you again in the future! Best regards, Your Pearl Hotel Team

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Carpet filthy and vert very needs to be changed must be at least 10 years old cant walk bare footed hotel very old tvs dont work changed 2 rooms at least sheets and pillows was clean
Stayed 1 night in Oct 2019
Response from Pearl Hotel Team on Oct 16, 2019
Dear guest, Firstly, we want to thank you for taking the time to give us your feedback. We always strive to better ourselves and our guest’s perspective is essential in this process. Cleanliness and hygiene are values that always come first. We do everything to guarantee spotless, comfortable rooms for each of our visitors. This is why we take your review to heart and feel especially grateful for bringing this to our attention. We apologise if you did not experience your room to the standard we have set ourselves and want to assure you that I will relay this to the team in question. Another chance to win you over completely during another visit would be much appreciated by the whole Pearl-Team. Best regards, Your Pearl Hotel Team

8/10 Good

Rashid

Stayed 1 night in Sep 2019

10/10 Excellent

Tanvir

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Pearl in Frankfurt
It was very good experience. Definitely not your budget motel. Breakfast was very good quality and everything else really can be described as bang for the buck.
Stayed 1 night in Sep 2019
Response from Parkhotel St. Leonhard Team on Sep 9, 2019
Dear Tanvir, It seems like you found everything you needed for a great stay! Thank you for letting us know as much here and supporting us with this review online! We hope we have the chance to welcome you again in the future! All the best, Your Parkhotel St. Leonhard Team

8/10 Good

Joao Diogo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2019
Response from Pearl Hotel Team on Aug 22, 2019
Dear Joao Diogo, Thank you for the positive eight points for our house! We hope we can welcome you back and earn the last two points with more comfort, friendliness and convenience. Best regards, Your Pearl Hotel Team

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel for the price
Modern comfortable hotel with friendly staff, opening windows and air conditioning in the room, and a lovely garden area to the rear. Good location less than a 10 minute walk from the main station and close to the river. Only downside, the
Stayed 2 nights in Jun 2019
Response from Pearl Hotel Team on Jul 19, 2019
Dear Greg, It’s an absolute delight to hear that you enjoyed our atmosphere, our team and felt welcome. Thank you very much for taking the time to rate and recommend us here. We hope we see you again soon! Best regards, Your Pearl Hotel Team

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel with friendly helpful staff, good location near the station and city, good room, excellent breakfast.
Stayed 3 nights in Jun 2019
Response from Pearl Hotel Team on Jun 18, 2019
Dear guest, We are delighted to know that you loved everything about your stay with us and that you will take nothing but wonderful memories of the comfortable room, fresh breakfast and friendly atmosphere home with you. We strive to make our guests feel as welcome and comfortable as possible and we will make sure to pass on your compliments in this regard to the entire team. Hopefully we will get to welcome you back for another pleasant day at Peal Hotel! Best regards, Your Pearl Hotel Team

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Mar 2019
Response from Pearl Hotel on May 17, 2019
Lieber Gast, unser Ziel ist es, jeden Gast bei uns etwas entspannter und etwas glücklicher wieder in die Welt zu entlassen. Es tut uns sehr leid zu sehen, dass uns das bei Ihnen nicht gelungen ist.  Wir versuchen uns immer zu verbessern und würden uns sehr über Hinweise und Anregungen freuen, die uns helfen zu verstehen, was bei Ihrem Besuch nicht so geklappt hat, wie wir uns das vorstellte haben.  Melden Sie Sie gerne direkt bei uns!  Wir hoffen derweil auf einen weiteren Besuch von Ihnen. Bis dahin verbleiben wir mit den besten Grüßen, Ihr Team vom Pearl Hotel

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Pearl Hotel on May 15, 2019
Lieber Gast, wir danken Ihnen für Ihren Besuch und dafür, dass Sie sich einen Augenblick für Ihre Rückmeldung genommen haben. Es freut uns sehr, dass Sie sich wohl gefühlt haben und genussreiche Momente bei uns erlebten. Über die Gelegenheit, bald wieder Ihr Gastgeber zu sein, würden wir uns sehr freuen! Bis dahin verbleiben wir mit den besten Grüßen, Ihr Team vom Pearl Hotel

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019

8/10 Good

Csaba

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ideal for a city-break
Great central location, entire city center is in easy walk. Friendly professional staff, nice room and friendly check-in & check-out times.
Stayed 1 night in Feb 2019

8/10 Good

Rupesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

10/10 Excellent

Huette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed was very comfy! Very nice shower, best value for the price!
Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was great! Staff was very courteous, the check out time at 2 PM was phenomenal. I would stay again for sure!
Stayed 1 night in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2018

8/10 Good

Liz, Yorkshire UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable hotel near the Hauptbahnhof and river
We chose this hotel for its proximity to an evening wedding venue. The staff are lovely giving the hotel a friendly, welcoming feel. They opened the bar at around 3.30 am for the returning wedding party! The decor is utilitarian- beige, grey, brown and no pictures on the walls but it is still very comfortable . The rooms are a good size and the bathroom is spacious. The windows open fully and the air conditioning is quiet. The rooms have a safe and a fridge. Breakfast is included in the room price and there is a good choice of hot and cold food.
Stayed 4 nights in Sep 2018

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Efficient and friendly
Charming staff, in walking distance of the main railway station and train to the airport. A good selection of restaurants are within easy walking distance and the river is close by. Wifi is not so good.
Stayed 2 nights in Sep 2018

2/10 Terrible

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Room had not been cleaned properly garbage left in bin, tolitries had not been resupplied
Stayed 1 night in Sep 2018

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place just a little out of the way
Stayed 1 night in Aug 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2018

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable and clean room. Excellent breakfast.
Stayed 1 night in Aug 2018

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great find
Worth the short walk from the Hauptbahnhof or buses. Nice clean room, very friendly and welcoming staff, good breakfast.
Stayed 1 night in Jun 2018

10/10 Excellent

J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value
The hotel Pearl is located about 15 minutes from FRA and is within walking distance of the train station, the Main river and the infamous Red Light District. It is easy to find, however Street parking is difficult and on-site parking is €20 per night. Having just spent a night in Grand Junction, Colorado at a similarly-priced hotel, the Pearl far exceeds the value of its American counterparts. The room may be smaller but the quality difference is undeniable. The American motel was a franchise that was run down, poorly kept and did not include breakfast. Everything at the Pearl, except for parking, was much better quality, from the paint on the walls to the staff. The lobby at the Pearl is well-maintained and immediately gave me an idea of what the rest of the hotel would be. The man at the front desk happened to be part of the family that owns the hotel. His English was excellent, and he was happy to engage in conversation beyond being helpful in directing me towards the things that I wanted to see and do. The Wi-Fi connect very easily and signal is strong throughout hotel, however certain thing, such as Angry Birds, don't work. WhatsApp works fine. The room has a window a small refrigerator with snacks and a mini bar, and the bathroom is fairly standard except the shower is higher quality having a large rain shower head and a wand. Breakfast is bountiful. Hot and typical cold options premium coffee machine, premium tea, 2 fruit juices and milk.
Stayed 2 nights in May 2018

10/10 Excellent

Robyn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Swanky little hotel with great service
Great staff and amazing service, will stay here everytime I visit Frankfurt. The location is perfect as well!

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
close to central station, loud, dirty
- close to central station - breakfast was ok - nice reception staff - very loud from the street - rooms need renovation - dust everywhere - overall not very clean
Stayed 1 night in Mar 2018

4/10 Poor

Tripp

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
The breakfast was good and the staff nice. However the hotel room was disapointing. You could hear everything from the corridor but also from the other rooms. Then cigarette smoke was coming to the room via ventilation. The bathroom had mold. The location was ok distance from the main railway station. However the area is not that nice. I would recomend bookinga hotel closer to the center.
Stayed 1 night in Mar 2018

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, modern. Good for business trip.
Clean, modern, comfortable bed. In a more industrial/business area. Try the hamburger.
Stayed 1 night in Mar 2018

10/10 Excellent

Igor, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoy your stay in this hotel and I have a nice evening time walks around the town
Stayed 1 night in Nov 2017

6/10 Okay

D, WA, USA

Liked: Cleanliness, staff & service, property conditions & facilities
Nice, but a weird bathroom.
The stay was pretty good, with a nice staff. The area is pretty noisy, 24 hours a day including weekends, and I was on the 4th floor. The wall between the shower and the bedroom is partly clear-glass, and you can see straight to the toilet behind the shower from the bedroom. This makes it not very comfortable for anything besides a single traveler or a couple.
Stayed 2 nights in Jul 2017