Exterior

Reviews of NH Frankfurt Airport

4 out of 5
NH Frankfurt Airport
Moerfelder Strasse 113, Kelsterbach, HE

Reviews

8.8

Excellent

Rating 10 - Excellent. 187 out of 327 reviews" "
Rating 8 - Good. 97 out of 327 reviews" "
Rating 6 - Okay. 23 out of 327 reviews" "
Rating 4 - Poor. 10 out of 327 reviews" "
Rating 2 - Terrible. 10 out of 327 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from NH Frankfurt Airport Team on May 9, 2024
Dear Cynthia,  We sincerely appreciate your positive reviews. Your satisfaction is our utmost priority, and we're thrilled to hear that you enjoyed your stay with us. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Best regards,

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The free airport shuttle was very much appreciated. even though airplanes fly quite low over this hotel, there is little noise which can be heard inside. A very nice stay and I would choose to come here again if I fly in or out of Frankfurt.
Stayed 1 night in May 2024
Response from NH Frankfurt Airport Team on May 8, 2024
Dear Cheryl,We are truly grateful for the exceptional review you shared. It brings us immense joy to learn that your experience exceeded expectations.Your detailed feedback is invaluable, providing insights that inspire and motivate our team. We are dedicated to consistently delivering outstanding service.Thank you for choosing our establishment for your stay. We look forward to the privilege of hosting you again in the future.Best regards

10/10 Excellent

Denis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from NH Frankfurt Airport Team on May 8, 2024
Dear Denis,We extend our sincere gratitude for your incredibly positive review. We are thrilled to hear that your experience was exceptional.Your kind words serve as a great motivation for our team, and we hope to welcome you back soon.Best regards,

4/10 Poor

Sariah

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Unfortunately a false fire alarm went off very early in the morning and made this an unpleasant stay
Stayed 1 night in Apr 2024
Response from NH Frankfurt Airport Team on May 8, 2024
Dear Sariah,Thank you for sharing your feedback. We're sorry for the disappointing experience you had. We're addressing your concerns promptly to improve. We hope to welcome you back for a better stay.Best regards,

10/10 Excellent

Yves, West Vancouver

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect room, travellers in mind breakfast, efficient staff.
Stayed 1 night in Apr 2024
Response from NH Frankfurt Airport Team on May 8, 2024
Dear Yves, We sincerely appreciate your positive reviews. Your satisfaction is our utmost priority, and we're thrilled to hear that you enjoyed your stay with us. Thank you for choosing our hotel, and we look forward to welcoming you back soon.Best regards,

8/10 Good

Stephen

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet you can sleep with the window open but at the price of being isolated.
Stayed 1 night in Apr 2024
Response from Your NH Frankfurt Airport Team on Apr 29, 2024
Dear Stephen,Thank you for your feedback. We understand that finding the right balance between a quiet environment and accessibility can be challenging. We strive to provide a peaceful atmosphere for our guests to enjoy a good night's sleep, but we also recognize the importance of staying connected. We'll take your comments into consideration as we continue to improve our services. If there's anything else we can assist you with, please don't hesitate to let us know.Best regards,

10/10 Excellent

Anja

It was a bright and inviting reception area. The room was very comfortable. Only complaint is the lack of outlets in the bathroom. I would have liked to plug something in
Stayed 1 night in Apr 2024
Response from Your NH Frankfurt Airport Team on Apr 29, 2024
Dear Anja,Thank you for your feedback. We're glad to hear that you found our reception area bright and inviting and that you had a comfortable stay in your room. We apologize for any inconvenience regarding the lack of outlets in the bathroom. Your comment is valuable to us, and we'll certainly take it into consideration as we look for ways to enhance our guests' experience. If you have any further suggestions or if there's anything else we can assist you with, please feel free to let us know.Best regards,

6/10 Okay

Tamara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
free, scheduled shuttle bus to airport terminal. Ran on time, easy to find.
Stayed 1 night in Mar 2024
Response from Your NH Frankfurt Airport Team on Apr 3, 2024
Dear Tamara,Thank you for sharing your feedback with us. We're delighted to hear that you found our scheduled shuttle bus service to the airport terminal free of charge and easy to use. It's great to know that it ran on time and was easy to find.Ensuring our guests have convenient transportation options is a priority for us, and we're glad to hear that our shuttle service met your expectations.We appreciate your feedback and hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Best regards,

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant was expensive; so, we tried to walk to other restaurants outside of the hotel. We definitely don't recommend doing that and ended up back at the hotel restaurant. The food, drinks, and service were amazing. We ended up being really happy. It was worth the large bill. The hotel was really great. We were happy with our rooms and amenities. We will stay there again if we have a long layover in Frankfurt.
Stayed 1 night in Mar 2024
Response from NH Frankfurt Airport Team on Mar 25, 2024
Dear Kimberly,  We sincerely appreciate your positive reviews. Your satisfaction is our utmost priority, and we're thrilled to hear that you enjoyed your stay with us. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Best regards,

10/10 Excellent

Julius, coronado

Liked: Cleanliness, staff & service, property conditions & facilities
The whole experience was positive.
Stayed 1 night in Mar 2024
Response from NH Frankfurt Airport Team on Mar 25, 2024
Dear Julius,  We sincerely appreciate your positive reviews. Your satisfaction is our utmost priority, and we're thrilled to hear that you enjoyed your stay with us. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Best regards,

8/10 Good

KENJI

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenience location, clean room and good food.
Response from NH Frankfurt Airport Team on Mar 19, 2024
Dear Kenji, We sincerely appreciate your positive reviews. Your satisfaction is our utmost priority, and we're thrilled to hear that you enjoyed your stay with us. Thank you for choosing our hotel, and we look forward to welcoming you back soon.Best regards,

10/10 Excellent

Kenneth

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Large park across street for walking.
Stayed 1 night in Feb 2024
Response from NH Frankfurt Airport Team on Feb 28, 2024
Dear Kenneth, Thank you so much for your wonderful review! We are delighted to hear that you enjoyed your stay with us.It is our goal to provide our guests with excellent service, and we are thrilled to know that we met your expectations. We will continue to strive for excellence and ensure that your future experiences with us are just as enjoyable.Once again, thank you for your positive feedback. We look forward to welcoming you back soon!Best regards,

10/10 Excellent

Oksana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and moder design
Stayed 1 night in Feb 2024
Response from NH Frankfurt Airport Team on Feb 13, 2024
Dear Oksana,We hope this email finds you well.We wanted to take a moment to express our sincere gratitude for the outstanding rating you gave us following your recent stay. Your feedback means the world to us, and we are thrilled to hear that you had such a positive experience.At our establishment, we strive to provide exceptional service and create memorable moments for all our guests, and it's feedback like yours that motivates us to continuously improve.Thank you once again for choosing to stay with us and for taking the time to share your thoughts. We hope to have the pleasure of welcoming you back soon for another fantastic experience.Warm regards,

10/10 Excellent

stephan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a simple but clean room with useful complementary service of water and Nespresso coffee machine and capsules. I used the gym and that was very clean, with nice equipment and ample space for stretching. One morning I used the breakfast buffet and thought it was on the pricy side. However, the helpful staff and great food selection compensated somewhat for the price. Of course a positive stay wouldn't be possible without the great and helpful staff. I will definitely return a next time. Thanks, Stephan
Stayed 1 night in Feb 2024
Response from NH Frankfurt Airport Team on Feb 13, 2024
Dear StephanWe wanted to take a moment to express our sincere gratitude for the outstanding rating you gave us following your recent stay. Your feedback means the world to us, and we are thrilled to hear that you had such a positive experience.At our establishment, we strive to provide exceptional service and create memorable moments for all our guests, and it's feedback like yours that motivates us to continuously improve.Thank you once again for choosing to stay with us and for taking the time to share your thoughts. We hope to have the pleasure of welcoming you back soon for another fantastic experience.Warm regards,

10/10 Excellent

Serguei

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from NH Frankfurt Airport Team on Feb 18, 2024
Thank you very much for taking the time to share your experience with us.

10/10 Excellent

Reza

Business traveller
Great hotel, comfy and very modern. 4 mins to FRA Airport
Stayed 1 night in Jan 2024
Response from NH Frankfurt Airport Team on Feb 18, 2024
Dear RezaThank you very much for taking the time to share your experience with us.I really appreciate your comment, which I have shared with our team.We are look forward to welcoming you back at our Hotel.Best regards

10/10 Excellent

Pascale

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Comfortable beds
Stayed 1 night in Jan 2024
Response from NH Frankfurt Airport Team on Feb 18, 2024
Thank you very much for taking the time to share your experience with us.We are look forward to welcoming you back at our Hotel.best regards,

10/10 Excellent

Dominique

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to airport, very clean,
Stayed 1 night in Jan 2024
Response from NH Frankfurt Airport Team on Feb 18, 2024
Dear Dominique,Thank you very much for taking the time to share your experience with us.We are look forward to welcoming you back at our Hotel.best regards,

8/10 Good

Margo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay close to airport
The hotel room was comfortable and very clean. Room service food was good. (soup & salad). The negatives were that I could not reach anyone at front desk by phone. It kept ringing and ringing. Also there was only 1 channel in english. The satellite should have supported at least a few more channels. Otherwise a good stay close to airport for an early morning flight.
Stayed 1 night in Jan 2024
Response from NH Frankfurt Airport Team on Jan 29, 2024
"Dear guest, Thank you for taking the time to share your feedback with us. We're thrilled to hear that overall, you had a positive experience during your stay. However, we apologize for any inconvenience caused by the lack of English channels.Please rest assured that your comments have been noted, and we will certainly take this into consideration as we strive to enhance our guest experience. We understand the importance of offering a variety of entertainment options, including English channels, and we will work towards addressing this issue.Your feedback is invaluable to us, as it helps us identify areas for improvement and ensure that we meet the expectations of all our guests. We sincerely appreciate your input and hope to have the opportunity to welcome you back in the future, with an even better experience that includes access to English channels.If there is anything else we can assist you with, please do not hesitate to reach out. Thank you once again for choosing to stay with us.Warm regards,

10/10 Excellent

Roda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from NH Frankfurt Airport Team on Feb 18, 2024
Thank you very much for taking the time to share your experience with us.We are look forward to welcoming you back at our Hotel.best regards,

10/10 Excellent

Leiv, Dundas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good place to stay if flying out early.
Stayed 1 night in Jan 2024
Response from Your NH Frankfurt Airport Team on Jan 29, 2024
Dear Leiv,We are truly grateful for your wonderful review! It brings us immense joy to know that you had a great experience with us. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're delighted that we could exceed your expectations. Your feedback is invaluable to us and serves as a great motivation for our team. We can't wait to have the pleasure of welcoming you back for another fantastic stay in the near future!Best regards,

10/10 Excellent

Jürgen

Liked: Cleanliness, staff & service, property conditions & facilities
I’ve stayed here a few times. This time my room was above the kitchen, very noisy, and the room was stone-cold. All else was great as usual.
Stayed 1 night in Jan 2024
Response from NH Frankfurt Airport Team on Jan 17, 2024
Dear Jürgen,thank you very much for taking your time to share your experience with usYou can be sure, that we take your comment seriously and will pass on your suggestions.We would be grateful to see you again in the future and show you our high service standards and quality.

8/10 Good

Marte

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Customer service is very good at informing guests about the shuttle service. We got a room that is probably facing the airport so we can hear the planes coming and going.
Stayed 1 night in Jan 2024
Response from NH Frankfurt Airport Team on Jan 17, 2024
Dear guest,thank you for your time and sending us your feedback. We are glad to hear that you spend a good time with us. Through comments like yours we make sure that we are on the right track, but of course should not stop improving our service.We hope we can welcome you back again as one of our guests.Best regards,

10/10 Excellent

Parker

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from NH Frankfurt Airport Team on Jan 17, 2024
Dear Parker,Thank you very much for taking the time to share your experience with us.We are pleased that you felt comfortable with us and hope to welcome you soon again in our hotel.Best regards

10/10 Excellent

Ziting

Stayed 1 night in Jan 2024
Response from NH Frankfurt Airport Team on Feb 18, 2024
Thank you very much for taking the time to share your experience with us.We are look forward to welcoming you back at our Hotel.best regards,

6/10 Okay

Frieda

Stayed 1 night in Jan 2024
Response from NH Frankfurt Airport Team on Feb 18, 2024
Thank you very much for taking the time to share your experience with us.We are look forward to welcoming you back at our Hotel.best regards,

10/10 Excellent

Samory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from NH Frankfurt Airport Team on Feb 18, 2024
Thank you very much for taking the time to share your experience with us.We are look forward to welcoming you back at our Hotel.best regards,

8/10 Good

Kenneth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location to airport via regular shuttle service. On site restaurant also convenient as there is nothing else close by. Large park area across the street, lots of walking paths.
Stayed 2 nights in Jan 2024
Response from NH Frankfurt Airport Team on Jan 17, 2024
Dear guest, thank you for your time and sending us your feedback. We are glad to hear that you spend a good time with us. Through comments like yours we make sure that we are on the right track, but of course should not stop improving our service. We hope we can welcome you back again as one of our guests.Best regards

10/10 Excellent

Theodora

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from NH Frankfurt Airport Team on Feb 18, 2024
Thank you very much for taking the time to share your experience with us.We are look forward to welcoming you back at our Hotel.best regards,

10/10 Excellent

Patricia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Definitely would stay there and next time will definitely remember that they DO offer transportation to and from the airport! I took the hotel transport the morning I left. It was perfect. From the airpot to the hotel - the cab cost me 15 euros - which I could have avoided.
Stayed 1 night in Dec 2023
Response from NH Frankfurt Airport Team on Feb 18, 2024
Dear Patricia,Thank you very much for taking the time to share your experience with us.I really appreciate your comment, about our Shuttle, which I have shared with the responsible department.We are look forward to welcoming you back at our Hotel.Best regards

8/10 Good

Ganit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel, but stay away from the restaurant
The hotel was nice' clean and on a good shape. The free shuttle is nice, but the should make sure people are not confused between gate 5 on the departures floor and arrivals floor. (we missed the bus, and were not the only ones) The food at the restaurant (dinner) was extremely pricy, (which we were ready to pay) but also less than mediocre. which was very annoying. The service was bad as well. In short - except for the restaurant - all other things at the hotel are recommended,
Stayed 1 night in Dec 2023
Response from NH Frankfurt Airport Team on Jan 22, 2024
Dear Ganit,We appreciate you taking the time to share your feedback on your recent stay. We're genuinely sorry to hear that your experience at our establishment fell short of your expectations.Understanding more about your specific concerns would be immensely helpful for us in addressing and improving our services. If you could provide additional details, it would be greatly appreciated.Your insights are valuable, and we are committed to learning from this experience. Thank you for giving us the opportunity to address your concerns and enhance our service.Best regards,

8/10 Good

Siu Ping Phyl

Stayed 1 night in Dec 2023
Response from NH Frankfurt Airport Team on Feb 18, 2024
Thank you very much for taking the time to share your experience with us.We are look forward to welcoming you back at our Hotel.best regards,

10/10 Excellent

Petra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from NH Frankfurt Airport Team on Feb 18, 2024
Thank you very much for taking the time to share your experience with us.We are look forward to welcoming you back at our Hotel.best regards,

10/10 Excellent

Liliana

Stayed 1 night in Dec 2023
Response from NH Frankfurt Airport Team on Feb 18, 2024
Thank you very much for taking the time to share your experience with us.I really appreciate your comment, which I have shared with our staff.One of our main premises are to make every guest feel special and cared.We are pleased that you felt comfortable with us and hope to welcome you soon again in our hotel.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Joe

Stayed 1 night in Dec 2023
Response from NH Frankfurt Airport Team on Feb 18, 2024
Thank you very much for taking the time to share your experience with us.We are look forward to welcoming you back at our Hotel.best regards,

8/10 Good

Todd, Bloomington

Liked: Cleanliness, staff & service
We loved most everything about this hotel including the staff. The only downside to this hotel is the wireless internet service is dismal at best.
Stayed 1 night in Dec 2023
Response from NH Frankfurt Airport Team on Dec 12, 2023
Dear Todd, thank you very much for your Feedback and your review. We are very happy that you enjoyed your stay in our Hotel. The feedback and experience of our guests is very important to us, because this is the only way to recognize where we can improve. We hope to welcome you back again. Best regards

10/10 Excellent

Achim

Stayed 1 night in Dec 2023
Response from NH Frankfurt Airport Team on Dec 12, 2023
Thank you very much for taking the time to share your experience with us.We are pleased that you felt comfortable with us and hope to welcome you soon again in our hotel.

8/10 Good

Shuji

Stayed 1 night in Dec 2023
Response from NH Frankfurt Airport Team on Dec 12, 2023
Thank you very much for taking the time to share your experience with us.We are pleased that you felt comfortable with us and hope to welcome you soon again in our hotel.

10/10 Excellent

Laura

Stayed 2 nights in Nov 2023
Response from NH Frankfurt Airport Team on Dec 12, 2023
Thank you very much for taking the time to share your experience with us.We are pleased that you felt comfortable with us and hope to welcome you soon again in our hotel.

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Facility always clean and people friendly. Restaurant is always good.
Stayed 1 night in Nov 2023
Response from NH Frankfurt Airport on Nov 20, 2023
Dear Brian,Thank you for taking the time to share your feedback about your experience with us.We are delighted that you enjoyed your stay with us and that you were particularly pleased by the hospitality and genuine service from our team. Your encouraging compliments are certainly appreciated and have been passed on to our team who were thrilled to learn about you great experience and appreciative comments.Thank you once again for your valuable feedback. The team and I are very much looking forward to welcoming your return to NH Frankfurt Airport in the near future for another memorable experience.Best regards

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Hotel okay, avoid restaurant.
Shuttle bus from airport was easily found and convenient for travelling back and forth. Hotel check in was smooth and rooms were clean, comfortable and nicely furnished. The dinner service was however the worst and slowest I have ever experienced anywhere. We didn't make a reservation and needed a table for 3, so I am happy to wait to be seated as it was peak time but this was beyond a poor. We waited an hour to be seated with next to no attention from the waiter. Once we were seated it took 20mins to get our orders taken. Then another 30mins to get our food which was 3 burgers. I thought surely a piece off apple pie for desert would be quick but the waiter said it would be another 30mins, not really sure what they're doing with that pie. Ordered drinks instead but that was also a mistake as had to ask the waiters twice over a 20min period for them. Almost 3 hours total from entering the restaurant to getting the bill paid. Clearly understaffed but the food did not justify the wait.
Stayed 1 night in Nov 2023
Response from NH Frankfurt Airport on Nov 16, 2023
Dear Guest, thank you very much for taking your time to share your experience with us.I truely regret that you left with such a disappointed feeling and rest assured that your feedback has already been shared with the team You can be sure, that we take your comment seriously and will pass on your suggestions to all involved employees. We would be grateful to see you again in the future and show you our high service standards and quality.best regards,

8/10 Good

Jack

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Dinner was a joke.
Went down for dinner at 7pm. Got sat in the waiting seats and told wont be long. Approx 1.5hr later we get seated at a table and we are ready to order but waiting again for someone to serve. In total it took 3 hours to get a cheeseburger and a pint. Not ideal since I had been travelling all day and had an early flight home on Friday morning. Utterly disappointed with the service from the hotel. felt sorry for the 2 staff who were clearly ran off their feet. Many more staff needed for such a busy hotel. I travel to Germany often and I have now been looking elsewhere for a hotel near the airport. The hotel itself is extremely clean and handy to the airport. But if you're travelling and need food, never go to the restaurant in the hotel.
Stayed 1 night in Nov 2023
Response from NH Frankfurt Airport on Nov 16, 2023
Dear Jack,thank you very much for taking your time to share your experience with usI truely regret that you left with such a disappointed feeling and rest assured that your feedback has already been shared with the team.You can be sure, that we take your comment seriously and will pass on your suggestions to all involved employees. We would be grateful to see you again in the future and show you our high service standards and quality.best regards

10/10 Excellent

Edward, Philadelphia

Stayed 1 night in Oct 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Helen

Stayed 1 night in Nov 2023

10/10 Excellent

Kirby

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great for Airport stay
Convenient for airport stay Reliability for shuttle
Stayed 5 nights in Nov 2023
Response from NH Frankfurt Airport on Nov 9, 2023
Dear Sirs,Thank you very much for taking the time to share your experience with us .I really appreciate your comment, about our Shuttle-Bus, which I have shared with the responsible department.We are look forward to welcoming you back at our Hotel.Best regards

8/10 Good

Svend Erik

Stayed 1 night in Oct 2023

6/10 Okay

Hilary

Stayed 1 night in Oct 2023
Response from NH Frankfurt Airport on Nov 4, 2023
Dear HilaryThank you very much for taking the time to share your experience with us.We are pleased that you felt comfortable with us and hope to welcome you soon again in our hotel.Best regards

8/10 Good

Renate

Stayed 1 night in Oct 2023
Response from NH Frankfurt Airport on Nov 4, 2023
Dear RenateThank you very much for taking the time to share your experience with us.We are pleased that you felt comfortable with us and hope to welcome you soon again in our hotel.Best regards