Exterior

Reviews of ibis Frankfurt Messe West

2 out of 5
ibis Frankfurt Messe West
Breitenbachstr. 7, Frankfurt, HE

Reviews

8.0

Very good

Rating 10 - Excellent. 65 out of 242 reviews" "
Rating 8 - Good. 119 out of 242 reviews" "
Rating 6 - Okay. 41 out of 242 reviews" "
Rating 4 - Poor. 14 out of 242 reviews" "
Rating 2 - Terrible. 3 out of 242 reviews" "

8.4/10

Cleanliness

8.2/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Patrick, Seven Hills

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was nice
Stayed 4 nights in Apr 2024
Response from ibis Hotel Frankfurt Messe West on Apr 10, 2024
Dear Patrick, we are delighted to hear that you enjoyed our breakfast offerings. Your satisfaction is our priority. We look forward to welcoming you back soon. Best regards, ibis Frankfurt Messe West

8/10 Good

Pui Yee

Liked: Cleanliness, staff & service, property conditions & facilities
It is an area for people who like quiet.
Stayed 1 night in Jul 2023
Response from ibis Team on Aug 7, 2023
Dear guest,We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the ibis Hotel Frankfurt Messe West we would like to thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely Your ibis Team

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Inexpensive Hotel
Everything you need and nothing you don’t. Clean. Excellent location, close to public transportation. Comfortable beds. Very friendly personnel. Room is not spacious, but big enough. I’ve stayed here before, I’ll stay here again.
Stayed 7 nights in May 2023
Response from ibis Team on May 30, 2023
Dear guest,We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the ibis Hotel Frankfurt Messe West we would like to thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely Your ibis Team

8/10 Good

Jorge

Stayed 1 night in Mar 2023
Response from ibis Team on Apr 21, 2023
Sehr geehrter Gast,Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Meinung zu Ihrem letzten Aufenthalt in unserem Hotel kundzutun. Ich möchte mich im Namen des gesamten Personals vom ibis Hotel Frankfurt Messe West bei Ihnen für Ihren Besuch bedanken und freue mich sehr darauf, Sie erneut bei uns begrüßen zu dürfen.Mit freundlichen GrüßenIhr ibis Team

10/10 Excellent

Pauline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spent 3 nights here . So convenient for the local transport system and close to city centre. Room was comfortable and clean, bed was cozy (loved the cotton bedding). Breakfast was great value
Stayed 3 nights in Jan 2023

6/10 Okay

Verified traveller

Business traveller
Disliked: Property conditions & facilities
Average at best
You don't really get your money's worth here but it's location was ideal for me as I stayed for business. Everything is pretty standard, from the rooms to the facilities.
Stayed 2 nights in Jan 2023
Response from Valentini Konstantinidou- Front Office Manager on Feb 9, 2023
Dear Guest,thank you for taking the time to write a review regarding your stay in our Hotel.Please rest assured that we are taking the appropriate measures to address the problems that we were facing and prevent future occurrence.We appreciate your sharing your experience, and it is our hope that you will give us the opportunity to better serve you in the near future.With our best regards,

8/10 Good

Mandeep, Glastonbury

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Stayed 1 night in Jan 2023
Response from ibis Team on Apr 21, 2023
Sehr geehrter Gast,Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Meinung zu Ihrem letzten Aufenthalt in unserem Hotel kundzutun. Ich möchte mich im Namen des gesamten Personals vom ibis Hotel Frankfurt Messe West bei Ihnen für Ihren Besuch bedanken und freue mich sehr darauf, Sie erneut bei uns begrüßen zu dürfen.Mit freundlichen GrüßenIhr ibis Team

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from ibis Team on Nov 15, 2022
Sehr geehrter Gast,Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Meinung zu Ihrem letzten Aufenthalt in unserem Hotel kundzutun. Ich möchte mich im Namen des gesamten Personals vom ibis Hotel Frankfurt Messe West bei Ihnen für Ihren Besuch bedanken und freue mich sehr darauf, Sie erneut bei uns begrüßen zu dürfen.Mit freundlichen GrüßenIhr ibis Team

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2022
Response from ibis Team on Aug 22, 2022
Dear guest,We appreciate you taking the time to complete a survey regarding your recent stay with us. On behalf of our entire staff here at the ibis Hotel Frankfurt Messe West we would like to thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely Your ibis Team

10/10 Excellent

John

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2021
Response from ibis Team on Oct 13, 2021
Sehr geehrter Gast, Vielen Dank, dass Sie sich die Zeit genommen haben, Ihre Meinung zu Ihrem letzten Aufenthalt in unserem Hotel kundzutun. Ich möchte mich im Namen des gesamten Personals vom ibis Hotel Frankfurt Messe West bei Ihnen für Ihren Besuch bedanken und freue mich sehr darauf, Sie erneut bei uns begrüßen zu dürfen. Mit freundlichen Grüßen Ihre Direktion

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good hotel for the price. Clean and good breakfast. Nice linens and good warm duvet.
Stayed 4 nights in Jan 2020
Response from Andrea Altebockwinkel / General Manager on Feb 5, 2020
Dear ibis guest, thank you very much for the good review of your last stay with us. We are glad that you enjoyed your stay and hope to welcome you back soon. Kind regards Andrea Altebockwinkel / General Manager

10/10 Excellent

Cornelia Sonja

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Freundlich wie immer, praktische Lage nur wenige Minuten von einer U-Bahn Station, sehr hilfsbereite Dame an der Rezeption.
Stayed 1 night in Dec 2019

8/10 Good

Maurice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
t was as described ‘on the tin’. Pros: Spotlessly clean, friendly service, good sized room, good bed, good shower and toilet Cons: thin towels, noisy on one occasion....but otherwise suited our needs perfectly.
Stayed 5 nights in Dec 2019
Response from Andrea Altebockwinkel / General Manager on Jan 6, 2020
Dear Maurice, thank you very much for taking the time to review your last stay with us. Nice to hear that you enjoyed your stay. Thank you also for the hint with the towels, we will forward this to the company that provides us with the laundry. We hope to welcome you again soon. Kind regards Andrea Altebockwinkel / General Manager

4/10 Poor

Yeong

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Andrea Altebockwinkel / General Manager on Dec 16, 2019
Dear Yeong, thank you very much for taking the time to give us your feedback. Unfortunately we were not able to meet your expectations and I am very sorry for this. From your comments I cannot exactly see what went wrong during your stay, so I would be happy to get more details. We are always trying to make the stays of our guests as comfortable as possible and your feedback can help us improve our service. Maybe we can one day welcome you again and convince you then of our improved services. Kind regards Andrea Altebockwinkel / General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Andrea Altebockwinkel / General Manag on Dec 18, 2019
Lieber Ibis Gast, vielen Dank für das gute Feedack zu Ihrem letzten Aufenthalt bei uns. Es freut mich, dass Sie sich bei uns so wohl gefühlt haben und ich hoffe, dass wir Sie bald wieder bei uns begrüßen dürfen. Mit freundlichen Grüßen Andrea Altebockwinkel / General Manager

8/10 Good

Verified traveller

Stayed 1 night in Dec 2019
Response from Andrea Altebockwinkel / General Manag on Dec 18, 2019
Lieber Ibis Gast, vielen Dank für das gute Feedback. Ich hoffe, dass wir Sie vielleicht bald einmal wieder bei uns begrüßen dürfen. Mit den besten Grüßen Andrea Altebockwinkel / General Manag

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2019
Response from Andrea Altebockwinkel / General Manag on Dec 18, 2019
Lieber Ibis Gast, haben Sie vielen Dank für die gute Bewertung unseres Ibis Frankfurt Messe West. Es freut mich, dass Sie sich bei uns wohl gefühlt haben und ich hoffe, dass wir Sie bald wieder bei uns begrüßen dürfen. Mit herzlichen Grüßen Andrea Altebockwinkel / General Manag

8/10 Good

Verified traveller

Stayed 10 nights in Oct 2019
Response from Andrea Altebockwinkel / General Manager on Oct 30, 2019
Dear ibis guest, thank you very much for your feedback. We hope to welcome you again soon. Kind regards Andrea Altebockwinkel / General Manager

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for a sleep and go. Nothing to see around except the Palace. Hotel is close to the train station U6 and U7 that basically can connect you anywhere
Stayed 1 night in Aug 2019
Response from Andrea Altebockwinkel / General Manager on Sep 6, 2019
Dear ibis guest, thank you very much for the feedback regarding your last stay with us. I am happy to see that you enjoyed your stay with us and hope to welcome you again soon in Frankfurt. Best regards Andrea Altebockwinkel / General Manager

10/10 Excellent

King-wah Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Transiting in Frankfurt
Everything OK
Stayed 3 nights in Jul 2019
Response from Andrea Altebockwinkel / General Manager on Jul 31, 2019
Dear King-wah Eric, thank you very much for the great feedback. We are glad to hear that you enjoyed your stay with us and hope to welcome you again soon at our ibis Frankfurt Messe West. Kind regards Andrea Altebockwinkel / General Manager

6/10 Okay

Verified traveller

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
Did not like this hotel at all. Room was barely cleaned only thing staff did was make the bed. Stayed here for a week and towels only replaced once. Lady at the counter at check in was rude. Only thing decent about this place was the breakfast.
Stayed 7 nights in Jul 2019
Response from Andrea Altebockwinkel / General Manager on Jul 16, 2019
Dear ibis guest, thank you for taking the time to tell us about your experience at the ibis Frankfurt Messe West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Andrea Altebockwinkel General Manager

8/10 Good

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2019
Response from Andrea Altebockwinkel / General Manager on Jun 18, 2019
Dear Martin, thank you very much for reviewing your last stay with us. We hope to welcome you again soon at our ibis Frankfurt Messe West. Kind regards Andrea Altebockwinkel / General Manager

8/10 Good

Rosemary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
The six days was amazing, the staff are very professional. What I liked most about the hotel is it clean and the rooms are non-smoking making it very conducive
Stayed 6 nights in May 2019
Response from Andrea Altebockwinkel / General Manager on May 31, 2019
Dear Rosemary, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards Andrea Altebockwinkel / General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
BEST HOTEL FOR MESSE PERFECT IN ALL WAYS WITH PRICES THAT ARE LOGICAL ROMMS DO EVERYTHING ONES NEEDS STAFF IS GREAT
Stayed 3 nights in May 2019
Response from Andrea Altebockwinkel / General Manager on May 31, 2019
Dear ibis guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards Andrea Altebockwinkel / General Manager

10/10 Excellent

William

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice inexpensive basic hotel.
Very friendly staff, very clean room. Safe area. Convenient public transportation access. Good breakfast.
Stayed 6 nights in Apr 2019
Response from Andrea Altebockwinkel / General Manager on May 6, 2019
Dear William, thank you very much for the great feedback, I am happy to hear that you enjoyed your stay with us. We hope to welcome you again soon. Kind regards

8/10 Good

Mary Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff
Hotel was fine, and the staff was friendly. It is convenient to the metro system but not much else.
Stayed 2 nights in Feb 2019
Response from Andrea Altebockwinkel / General Manager on Feb 15, 2019
Dear Mary Jane, thank you very much for your feedback. We hope to welcome you again soon. Kind regards Andrea Altebockwinkel / General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super kind hotel
Staffs are absolutely kind. Especially Greek girl is super kind. Don't have a electronic kettle that is the only cons I found.
Stayed 5 nights in Jan 2019
Response from Andrea Altebockwinkel / General Manager on Feb 15, 2019
Dear ibis guest, thank you so much for the great review! I will personally pass on your feedback to my staff. Just for your information, if you are here the next time, please contact our staff if you need a kettle, you can always borrow one from the desk. We hope to welcome you again soon. Kind regards Andrea Altebockwinkel / General Manager

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2019
Response from Andrea Altebockwinkel / General Manager on Feb 15, 2019
Dear Anthony, thank you so much for the great review. We hope to welcome you again soon at our ibis Frankfurt Messe West. Kind regards Andrea Altebockwinkel / General Manager

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities
Great location everything in hotel works perfect staff is fabulous Just a great hotel
Stayed 2 nights in Jan 2019
Response from Andrea Altebockwinkel / General Manager on Jan 14, 2019
Dear ibis guest, thank you very much for taking the time to review our ibis Frankfurt Messe West. It is a pleasure to hear that you enjoyed your stay as much. We hope to soon welcome you again in Frankfurt. Kind regards

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, comfortable rooms - Great Price
Clean comfortable rooms
Stayed 2 nights in Nov 2018
Response from Andrea Altebockwinkel / General Manager on Dec 20, 2018
Dear John, thank you very much for the great feedback, hope to welcome you again soon. Kind regards

8/10 Good

Verified traveller

Stayed 1 night in Sep 2018
Response from Andrea Altebockwinkel / General Manager on Oct 8, 2018
Thank you very much for your feedback!

6/10 Okay

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities
IBiS level but not in ideal location
Perfectly good IBIS though facilities on small side and location not ideal. Quite a way from the main transport axes though there is a ubahn. Not a direct line to Messe. So you get what you pay for perfectly well. So good when other hotels sold out
Stayed 1 night in Sep 2018
Response from Andrea Altebockwinkel / General Manager on Oct 1, 2018
Dear Andrew, thank you very much for your positive feedback regarding your last stay with us at our ibis Frankfurt Messe West. It is true that we do not have a direct line to the Messe, but it is only one change needed and you will reach the station in very short time. I hope we can soon welcome you again at our premises. Best regards Andrea Altebockwinkel / General Manager

10/10 Excellent

petenumber2, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel, great staff, breakfast was OK, would be great to have more selection of foods, bar was great and bartender funny and friendly. wifi did not work on my computer, that was the biggest disappointment
Stayed 2 nights in Aug 2018
Response from Andrea Altebockwinkel / General Manager on Sep 19, 2018
Dear petenumber2, thank you very much for your review, I will gladly pass the compliments on to my team.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Aug 2018
Response from Andrea Altebockwinkel / General Manager on Aug 20, 2018
Dear ibis guest, thank you so much for reviewing our ibis Frankfurt Messe West. I am happy to see that you had a good experience with us. I hope we can be your host again for your next stay in Frankfurt. Kind regards Andrea Altebockwinkel General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Value
Great value, great area. Across the street is a farm/park area with an awesome restaurant
Stayed 2 nights in Jun 2018
Response from Andrea Altebockwinkel / General Manager on Aug 20, 2018
Dear ibis guest, it is a pleasure to hear such a positive review on you last stay with us at our ibis Frankfurt Messe West. We would be more than happy to welcome you again for your next stay in Frankfurt. Best regards Andrea Altebockwinkel General Manager

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Recommended
Staff is friendly and helpful. Room not as clean as first stay, but otherwise very nice. Good location for transit.
Response from Benedict Sean Landvogt on Mar 1, 2018
Dear Guest, We very much appreciate your comments regarding your stay at the ibis Frankfurt Messe West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benedict Sean Landvogt

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice!
Very friendly!
Stayed 1 night in Feb 2018
Response from Benedict Sean Landvogt on Mar 1, 2018
Dear Guest, We very much appreciate your comments regarding your stay at the ibis Frankfurt Messe West. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Benedict Sean Landvogt Reception

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Solid hotel located close to several business offices
Stayed 1 night in Jan 2018
Response from ibis Hotel Frankfurt Messe West on Feb 15, 2018
Dear John, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely You Ibis Team

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 4 nights in Dec 2017
Response from Jan-Hendrik Müller (Front Office Manager) on Jan 6, 2018
Dear Guest, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely Jan-Hendrik Müller (Front Office Manager)

8/10 Good

Glynn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good place to visit
Good
Stayed 2 nights in Nov 2017
Response from Lisa Dzwonkiwskyj on Nov 24, 2017
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Benedict Sean Landvogt Reception

2/10 Terrible

Darshana

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very Bad
I am very unhappy with the stay, I requested non smoking room, and my booking was done almost 5 months before, when I checked in they gave me a room in a smoking floor. the front desk staff was very rude, he didn't wanted to hear what I have to say, he said I have no more rooms, and he can't help me with a non smoking room, When they allocating rooms they should check the request of the customers, I am allergic to smoke and it was very unpleasant stay, I tried to stay outside as long as I can they only enter to the room to sleep, bathroom was so tiny even can't move.
Stayed 2 nights in May 2017
Response from Lisa Dzwonkiwskyj on Jun 4, 2017
Dear Darshana, Thank you for taking the time to tell us about your experience at the ibis Frankfurt Messe West. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Ibis, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely Jan-Hendrik Müller (Front Office Leader)

8/10 Good

peter

Liked: Cleanliness, property conditions & facilities, room comfort
Basic but clean
Well located, basic rooms and facilities we found a gem of a place to eat which made our night. Nothing to make it stand out from the crowd, just a place to pit your head down.
Response from Lisa Dzwonkiwskyj on Jun 3, 2017
Dear Peter, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely Jan-Hendrik Müller (Front Office Leader)

8/10 Good

Koki

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location from airport
Quick check-in & out and clean room.

8/10 Good

Cornelia Sonja

Liked: Staff & service
convenient for public transport, good breakfast
no frills, but definitely more than adequate. Easy public transport into central Frankfurt. Good breakfast buffet. mattress was not so good...but hey at that price, it was fine for a few days.

8/10 Good

Tim

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good price, close to U-Bahn. What bothered me was that we were supplied with only one body towel. How can 2 adults manage it with one towel?

8/10 Good

Imran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was rally a nice hotel near to local tram station having good access to Frankfurt Central station and Frankfurt Intl Airport. Very quite neighborhood and hotel staff was also very helpful and very good for families too. The only thing bothered me in the hotel was there was no Tea Kettle in the room but I am happy to stay there next time if I have too.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and good value for money. Conveniently situated near U-Bahn station.
Response from Lisa Dzwonkiwskyj on Oct 8, 2016
Dear guest, thank you very much for your feedback ! With best regards

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Response from General Manager on Oct 8, 2016
Dear guest, thank you very much for your feedback ! With best regards Lisa Dzwonkiwskyj

6/10 Okay

Mark

Liked: Property conditions & facilities

10/10 Excellent

Yohei

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort