Indoor pool, outdoor pool, pool umbrellas, sun loungers

Reviews of Hilton Garden Inn Ft. Walton Beach

3 out of 5
Hilton Garden Inn Ft. Walton Beach
1297 Miracle Strip PKWY SE, Fort Walton Beach, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 661 out of 1000 reviews" "
Rating 8 - Good. 211 out of 1000 reviews" "
Rating 6 - Okay. 68 out of 1000 reviews" "
Rating 4 - Poor. 33 out of 1000 reviews" "
Rating 2 - Terrible. 27 out of 1000 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Johnathan

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Leigha on May 21, 2024
Thanks so much for leaving us this review Jonathan we are happy to see that you enjoyed your time with us and we hope to see you relaxing on Fort Walton Beach again soon.

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect for a stay right on the beach.
Stayed 2 nights in May 2024
Response from Leigha on May 21, 2024
Thanks so much for taking the time to leave us this 5 out of 5 review Amanda, we love to hear that you enjoyed your stay with us on Fort Walton Beach. We hope to welcome you back to paradise very soon.

8/10 Good

Christine, Philadelphia

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I didn't like paying for parking $10 per day. The room had no lights for reading or playing games, just 2 small reading lights by the bed. No dresser drawers for clothes. bedspreads very scratchy. Reastaurant food was excellent! Swimming pools and beach were perfect.
Stayed 2 nights in May 2024
Response from Leigha on May 15, 2024
Thanks for taking the time to leave us this review Christine. We are glad that you enjoyed relaxing by the pool and our stunning beach but are sorry to hear about the inconveniences in your room. We appreciate your feedback and will be sending your concerns on to our management team so that they can take them into consideration. We hope to welcome you back to Fort Walton Beach soon.

10/10 Excellent

MD AL

Liked: Cleanliness, staff & service, property conditions & facilities
It’s just an amazing place
Stayed 4 nights in May 2024
Response from Leigha on May 14, 2024
Thanks for the review MD. We are so happy that you enjoyed your stay with us and you are welcome back anytime!

8/10 Good

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
The pool and beach access was great. Only complaint was our tub wouldn’t drain and the bathroom fan wasn’t functional. They fixed the drain for us but not the fan.
Stayed 1 night in May 2024
Response from Leigha on May 14, 2024
Thanks for the review and the feedback Alicia. We are happy to hear you enjoyed the pool and the beach while you were with us and apologize for the inconveniences in your bathroom. I will forward this on to our management team so that they can address these issues. We hope to welcome you back in the future.

10/10 Excellent

Carla

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have visted this property more times than I can count at this point! once or twice venturing out but this spot always feels like home so we always come back. We love the walkability of the beach, surrounding great food options, the pier, the atmosphere, the tiki hut (rachel is our favorite).... its just our happy place! We have been disappointed with the breakfast for the cost so we don't usually do that but its not because it doesn't taste good. We just get better for our money at some local spots that we adore.
Stayed 2 nights in Apr 2024
Response from Leigha on May 3, 2024
Thanks for the review Carla. We are so thrilled that you love our property. It's definitely our happy place too so we are glad we can share that with you. We can't wait to welcome you back again soon!

10/10 Excellent

Penny

Liked: Cleanliness, staff & service, property conditions & facilities
Liked the pool & access to beach. Room was hreat & beds comfortable.
Stayed 2 nights in Apr 2024
Response from Leigha on Apr 30, 2024
Thanks for the review Penny. We are so thrilled that you enjoyed your time with us and found the beds comfortable. We hope to welcome you back to our little slice of paradise on Fort Walton Beach soon!

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved our view, the pool area, and the proximity to the beach. The room was average. The mattress was not great at all.
Stayed 5 nights in Apr 2024
Response from Leigha on Apr 29, 2024
Thanks for leaving us this review Richard. We are happy to hear you enjoyed our favorite view on Earth and our relaxing pool. We are passing your concerns about the mattress on to our management team and we hope to welcome you back very soon.

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet beach, clean hotel, close to Destin shopping destinations.
Stayed 3 nights in Apr 2024
Response from Leigha on Apr 25, 2024
Thanks for the review Daniel. We are thrilled that you enjoyed your time with us and found some piece and quiet on our favorite beach on Earth. We hope to welcome you back very soon!

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Leigha on Apr 23, 2024
Thanks for the 5 out of 5 review Carl. We are pleased to see that you enjoyed your time in the sun with us and we hope to welcome you back very soon.

10/10 Excellent

Armand

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great fun family friendly property. You can either walk to the beach out front or utilize the lazy river area. Lovely spot surrounded by tons of food spots and drivable to Destin. Wide huge rooms too
Stayed 2 nights in Apr 2024
Response from Leigha on Apr 17, 2024
Thanks for taking the time to leave us this review Armand. We are so happy to hear that you enjoyed your stay, the beach and the lazy river. It's our favorite spot around too! We hope to welcome you back soon.

8/10 Good

Michele

Travelled with family, Travelled with group
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
The front desk staff was very friendly! Pretty much everyone was nice, but it was hard to communicate with housekeeping. The room was not what I would consider clean and the walls were filthy in the room. When we arrived, the downstairs was clean and smelled great! We were very pleased with everything downstairs, but when we opened the door to our room, it was very disappointing! I would suggest updating the rooms and making sure they are cleaned to a higher standard! As much money as you pay for staying there, you would expect it to at least be clean!
Stayed 4 nights in Apr 2024
Response from Leigha on Apr 15, 2024
Thanks for taking the time to leave us this review Michele, we greatly appreciate the feedback. We will be passing your concerns on to our management team so that they can be addressed. We apologize that your stay with us did not live up to expectations and we hope to welcome you back soon to make it up to you.

10/10 Excellent

Tina Marie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved room Lay out . Perfect for our family. Loved the vibe of the hotel . Loved the DJ Loved the beach view . Definitely would stay there again . Pet friendly as well !
Stayed 3 nights in Apr 2024
Response from Leigha on Apr 11, 2024
Thank you so much for the 5 out of 5 review Tina! We are so happy that your family enjoyed your stay with us in paradise. We hope to welcome you all back very soon!

10/10 Excellent

Emily

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This Hilton was wonderful! The property was beautiful and the staff was very friendly. We dined at the hotel and the food was delicious! Our kids loved the pool and the lazy river!
Stayed 1 night in Apr 2024
Response from Leigha on Apr 10, 2024
Thanks for leaving us this review Emily. We definitely agree that our lazy river is the best spot in the house and we are so happy that you enjoyed it and our staff. We hope to welcome you back very soon!

10/10 Excellent

MIRIAM

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s was a very pleasant experience
Stayed 2 nights in Apr 2024
Response from Leigha on Apr 10, 2024
We are so happy to hear that you enjoyed your experience with us MIRIAM. We hope to welcome you back to Ft. Walton Beach very soon!

8/10 Good

dennis

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed here 3 years ago and find it a bit rundown
Stayed 3 nights in Apr 2024
Response from Leigha on Apr 10, 2024
Hi Dennis, thanks for taking the time to leave us this review. We are sorry to hear that you found us rundown but hope to welcome you back again to see some of our updates since you've last stayed with us! You are welcome back anytime!

10/10 Excellent

Kianna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay
Stayed 2 nights in Mar 2024
Response from Leigha on Apr 10, 2024
We are so happy to hear that you enjoyed your time in paradise with us Kianna. We hope to welcome you back very soon.

10/10 Excellent

Connie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a mix up with our room, and theblady from housekeeping totally took care of us and had us in a new romm in minutes
Stayed 2 nights in Mar 2024
Response from Leigha on Apr 10, 2024
We are sorry to hear about the room mix up Connie, but are so happy that out staff was able to get it sorted for you quickly. We hope you enjoyed the rest of your stay and are welcome back anytime.

6/10 Okay

Sajal S

Stayed 4 nights in Mar 2024
Response from Leigha on Apr 23, 2024
Thanks for taking the time to leave us this review Sajal. If you would like to discuss your concerns or share any specific feedback with us about your stay, please reach out to us on our social media pages. We hope to welcome you back to paradise very soon.

10/10 Excellent

barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great stay! We especially loved the pool and tiki bar with its fun decor and delicious food and drinks. The other great part was walking on the beach to go to the boardwalk. We walked the pier to see the sunset and ate at the boardwalk a few times. Also so happy we got the gulf view and loved sitting in the balcony to enjoy it! Will definitely be back!
Stayed 4 nights in Mar 2024
Response from Leigha on Apr 2, 2024
Thanks for the 5 out of 5 review Barbara. We are happy to hear that you enjoyed your time with us in paradise. Walking on the beach is one of our favorite parts too! We hope to welcome you back for more of those gorgeous Fort Walton Beach views soon!

6/10 Okay

Leah, Otsego

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The hotel itself seemed amazing, until checkout day. There was some kind of fire. No one informed any of the guests. We just saw the lights flashing inside when enjoying the last hour by the pool. Waited until the last minute before we had to check out and walked up the stairs to the 5th floor in the dark, packed our stuff, and carried it down 5 flights of stairs. When I asked about any type of compensation, the on duty manager told me I should’ve asked for help walking down the stairs because someone would have helped us. I just looked at her and left. They had been texting us messages the entire stay making sure everything was fine, but when a fire occurs… you could hear a pin drop. Missed opportunity IMO, especially for the price. You would think the manager on duty would have been better prepared than that. And there has been zero communication since then. Not staying there again
Stayed 3 nights in Mar 2024
Response from Leigha on Apr 2, 2024
Thank you for taking the time to leave us this review Leah. We appreciate your feedback and sharing your concerns with us. We are very sorry for the experience that you had with us but are forwarding all of this information on to our management team so that they can address this. If you would like to further discuss your experience, feel free to reach out to us on our social media pages. Again, we apologize for the inconvenience and appreciate your feedback.

4/10 Poor

Bernardo

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Stayed 2 nights in Mar 2024
Response from Leigha on Apr 2, 2024
Thanks for the review Bernardo. If you wish to discuss your concerns with us further please feel free to reach out to us on our social media pages so that we can address your concerns.

4/10 Poor

Leslie

Travelled with family
Disliked: Amenities, property conditions & facilities
Pool area was nice. Broken lights in room. The staff didn't know the difference between a hand towel and a regular towel. 4 peopl in the room and never 4 towels. Building lost power, couldn't get into our room for a couple hours...to take meds, get money, etc. They comped our parking...big deal. We usually stay at Hilton hotels, this one does not live up to the Hilton standards. Very disappointing.
Stayed 4 nights in Mar 2024
Response from Leigha on Apr 2, 2024
Thanks for taking the time to leave us this feedback Leslie, we appreciate your honesty on your experience with us. We are sorry that your stay didn't live up to your expectations but we will be forwarding your concerns on to our management team so that they can be addressed. We hope to welcome you back in the future to make it up to you.

4/10 Poor

Kamesha

Travelled with family, Travelled with partner
Disliked: Staff & service
We were assigned a room directly next to the housekeeping closet. They were very noisy early in the morning. Hotel staff doesn’t understand any English so it was extremely difficult to get help. The rooms were very warm regardless of the a/c being on, and the water was cold. I wouldn’t suggest staying here if you’re looking for quality. It is great location wise.
Stayed 2 nights in Mar 2024
Response from Leigha on Mar 27, 2024
Thanks for taking the time to leave us your honest feedback Kamesha. We thoroughly appreciate it and will pass all of your concerns on to our management team so that they can be addressed. Your comments will help us grow and improve in the future. We would love to welcome you back in the future to make it up to you.

8/10 Good

Cristina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and nice hotel at the beach. Walkable distance to boardwalk
Stayed 2 nights in Mar 2024
Response from Leigha on Mar 27, 2024
Thanks for taking the time to leave us this review Christina. We are happy to hear you enjoyed your time with us. We hope to welcome you back soon.

10/10 Excellent

David H.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel Rochon the beach
Stayed 1 night in Feb 2024
Response from Leigha on Mar 27, 2024
Thanks for the 5 star review David. We are happy to hear you enjoyed your stay with us on Fort Walton Beach and we hope to welcome you back to paradise in the future.

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking sucks at night but other than that, a very beautiful hotel with great amenities and sights! Close enough for walking and right on the beach !
Stayed 2 nights in Mar 2024
Response from -Leigha on Mar 25, 2024
Thanks for leaving us this review Vincent. We are so happy to hear that you enjoyed your time in paradise with us. You are welcome back anytime!

10/10 Excellent

Robert

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful pool and convenient access to the beautiful beach.
Stayed 2 nights in Mar 2024
Response from -Leigha on Mar 25, 2024
Thanks for leaving us this 5 out of 5 review Robert. We are so happy that you enjoyed your time on our beautiful beach! We hope to welcome you back very soon!

8/10 Good

Ana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
In good locations but too much construction
Stayed 1 night in Mar 2024
Response from -Leigha on Mar 25, 2024
Thanks for the review Ana. We are happy that you enjoyed the location and we apologize for the inconvenience of the construction. We hope to welcome you back again in the future.

8/10 Good

Estefania

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Hotel Staff on Mar 23, 2024
Thank you so much for your feed back

6/10 Okay

mayra

Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
i'm here now , the staff isn't very informative but they are super nice , the place is nice and kid friendly there is a bar so parents have let there kids run a mock so be aware . seems like NO security and staff to take order outside other then the bar oh and if you come to work remote here the internet SUCKS so there is that ,it has been an issue for me . the beach side is perfect
Response from -Leigha on Mar 20, 2024
Thanks for taking the time to leave us this review Mayra. We are happy that you seem to be enjoying your stay so far but are forwarding your concerns on to our management team. Thanks for your feedback and we hope you will let us know if there is anyway to make your stay better.

10/10 Excellent

Lisa, Jackson

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property. Very friendly staff. I have stayed twice and will go again!
Stayed 1 night in Mar 2024
Response from -Leigha on Mar 19, 2024
Thanks for the 5 out of 5 review Lisa. We are so happy that you enjoyed our staff and the property. We hope to welcome you back to paradise soon.

6/10 Okay

Holli K

Travelled with family and small children
The ice machine was broke on our floor the whole week we were there, I told a worker but… so I had to go to a floor down to get ice. They said the outdoor pool was heated, it was ice cold. We said something but they didn’t fix it. We had to swim next door at the holiday inn. It was nice over there with music, warm pool and a lady doing bubbles for the kids.
Stayed 5 nights in Mar 2024
Response from -Leigha on Mar 15, 2024
Thank you for taking the time to leave us this review Holli. We appreciate your honest feedback and have passed along your concerns over our pool to our management team. We are glad at least you were able to swim next door and we hope to welcome you back to our little slice of paradise soon.

8/10 Good

DARIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a noisy guest on our first night which the company handled promptly. Please is clean and staff friendly.
Stayed 4 nights in Mar 2024
Response from -Leigha on Mar 14, 2024
Thanks for taking the time to leave us this review DARIN. We are happy to hear that you enjoyed your stay and appreciate your feedback. We will pass it along, and hope to welcome you back soon.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from -Leigha on Mar 15, 2024
Thanks for the 5 out of 5 review Laura. We are thrilled to hear that you enjoyed your stay and we hope to welcome you back to paradise soon.

10/10 Excellent

luis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great.
Stayed 2 nights in Mar 2024
Response from -Leigha on Mar 12, 2024
Thanks for the 5 star review Luis. We hope to welcome you back to our little slice of paradise very soon.

8/10 Good

Jeff

Travelled with partner
Liked: Cleanliness, staff & service
Okay stay, safe.
Stayed 10 nights in Feb 2024
Response from -Leigha on Mar 12, 2024
We are glad to hear you felt safe and enjoyed your time with us Jeff. We hope to welcome you back soon.

10/10 Excellent

Jim

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property on the beach!
Stayed 2 nights in Feb 2024
Response from -Leigha on Mar 5, 2024
Thanks for leaving us this 5 out of 5 review Jim. We are thrilled that you enjoyed your stay with us on Fort Walton Beach. You are welcome back anytime!

10/10 Excellent

Trudy-Ann

Travelled with family
Liked: Amenities
I loved that the property location was very central to Destin, Navarre and Mary Esther it’s close to many food options. Loved that the property is on the beach great for walks and lounging as well as indoor and outdoor pool. Staff is very friendly rooms are spacious and clean would definitely stay here in the future.
Stayed 4 nights in Feb 2024
Response from -Leigha on Mar 7, 2024
Thanks for leaving us this 5 out of 5 review Trudy-Ann. We are so happy to hear that you enjoyed your time in Fort Walton Beach with us and we can't wait to welcome you back in the future!

6/10 Okay

Betsey

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
I was shocked at the condition of the property. The carpet in our room was falling apart with multiple holes, rust on fixtures in bathroom, dirty bed linen, dirty hallway carpets.
Stayed 1 night in Feb 2024
Response from -Leigha on Feb 27, 2024
Hi Betsey, we are sorry to hear that your stay did not live up to expectations but we appreciate the honest feedback that you have left. We will pass your concerns along to our management team and we hope to have the chance to welcome you back to make this up to you.

2/10 Terrible

Shelia

Travelled with family, Business traveller
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The room was poorly cleaned and the mattress and bed linen was old and badly stained. The mattress had a huge stained that looked like blood. Housekeeping came to our room while we were out and flipped the mattress and changed linen. Unacceptable and unsanitary!!!!!!
Stayed 1 night in Feb 2024
Response from Hotel Staff on Mar 23, 2024
Thank you for your feedback er truly apricate it and will address your concerns with the housekeeping department.

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pools are amazing and the staff here are top notch!
Stayed 1 night in Feb 2024
Response from -Leigha on Feb 27, 2024
Thanks for the 5 out of 5 review Wendy. We are so happy you found our staff helpful and we hope to welcome you back to spend more time around our pool soon!

6/10 Okay

Dian, Arlington

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
One day no internet One day no food or bar Three days intermittent TV
Stayed 3 nights in Feb 2024
Response from -Leigha on Mar 7, 2024
Thanks for taking the time to leave us this feedback Dian. We are sorry to hear that your stay didn't live up to expectations but we will be addressing your concerns going forward and we hope to welcome you back in the future.

6/10 Okay

Michael

Liked: Staff & service, room comfort
Eh, just average
The location was great and the staff was friendly. The room refresh service was slow and the design of the bathroom sink was not good. The laundry service was out of order and that was frustrating as we packed light and had planned on doing some laundry.
Poor design of sink
Water all over counter when washing hands
Why use this design and set up?!?
Stayed 4 nights in Feb 2024
Response from -Leigha on Feb 20, 2024
Thank you for taking the time to leave us this response Michael. We are happy to hear that you enjoyed your staff and the location of our hotel. We appreciate your feedback on our laundry service and the amenities in the rooms we will pass the information along to improve the experience for our guests going forward.

6/10 Okay

Briana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
Really great hotel, hotel lobby was clean and modern. Rooms need an update and beds were not comfortable. The view from our room balcony was amazing.
Stayed 2 nights in Feb 2024
Response from -Leigha on Feb 20, 2024
Thanks for taking the time to leave us this review Briana. We are happy that you enjoyed the hotel and we agree, the view is hard to beat. We appreciate you honest feedback on our rooms and will pass along your concerns. We hope to welcome you back soon.

10/10 Excellent

Tracy, Greenwood

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Leigha on May 21, 2024
Thanks so much for the review Tracy. We are happy to see that you enjoyed your time with us and we hope to have you back very soon.

10/10 Excellent

Nikki

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean hotel. Modern and updated. Will recommend. I will more than likely use this same hotel for my next trip to Ft Walton Beach to visit family.
Stayed 1 night in Feb 2024
Response from -Leigha on Feb 13, 2024
Thank you for taking the time to leave us this 10 out of 10 review Nikki! We are thrilled to hear that you enjoyed your time and that you will be back again! You are welcome anytime!

8/10 Good

Shawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024
Response from Leigha on Feb 6, 2024
Thanks for leaving us this review Shawn. We are happy that you enjoyed your stay and hope to welcome you back very soon.

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mother Daughter trip
Many cloudy cold days - we enjoyed the ping pong table and hot tub.
Stayed 5 nights in Jan 2024
Response from Leigha on Feb 1, 2024
Thank you for leaving us this review Mark. We are sorry to hear that the weather was less than ideal for your beach stay, but that just means you'll have to visit again for the full experience! We are glad you enjoyed the hot tub and ping pong table and hope to welcome you back again soon!

4/10 Poor

Thomas

Travelled with family and small children
Disliked: Property conditions & facilities
Broken elevator, broken clothes washer in the guest landromat, satellite cable t.v. constantly goes out, bathroom door has no lock, night tables are so small they only have room for a lamp on them, light bulb out in the bathroom, rusty metal lamps in the bedroom, $10/day to park your car in the hotel parking lot. If you are not out of your room when housekeepimg comes in the morning, I was told they do not return. All the money they charge for a room, and they dont clean the room, empty the garbage, or refill the coffee and water. What a shame. No more Hilton for me.
Stayed 2 nights in Jan 2024
Response from Leigha on Feb 7, 2024
Hi Thomas, thank you for taking the time to leave us this feedback and we appreciate your honesty. We take all this feedback as an opportunity to grow and improve. If you would like to further discuss your concerns, feel free to reach out to us on our social media and we will provide you our GM's contact information.