Exterior

Reviews of Candlewood Suites Fort Myers Sanibel Gateway, an IHG Hotel

3 out of 5
Candlewood Suites Fort Myers Sanibel Gateway, an IHG Hotel
9740 Commerce Center Ct, Fort Myers, FL

Reviews

7.4

Good

Rating 10 - Excellent. 323 out of 1002 reviews" "
Rating 8 - Good. 309 out of 1002 reviews" "
Rating 6 - Okay. 173 out of 1002 reviews" "
Rating 4 - Poor. 107 out of 1002 reviews" "
Rating 2 - Terrible. 90 out of 1002 reviews" "

7.6/10

Cleanliness

8.0/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Seybion

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
My key cards kept deactivating which is very inconvenient and one of the front desk lady was very rude about assisting me. I won’t be staying here again. It’s nice but very inconvenient for people who don’t have a vehicle
Stayed 2 nights in May 2024
Response from General Manager on May 7, 2024
Dear Seybion,Thank you for choosing us for your stay. However, we apologize for the inconvenience you experienced with your keycards and the unsatisfactory interaction with our front desk staff. Your feedback is important to us, and we'll promptly address these issues to ensure improvements are made. If there is any chance to welcome you back in the future and enhance your perceptions of our hotel, we'd be grateful for it.

10/10 Excellent

Kimmikatt

Liked: Cleanliness, staff & service, property conditions & facilities
Every one is friendly and helpful. Room is clean and comfortable and quiet.
Stayed 1 night in May 2024
Response from General Manager on May 7, 2024
Thank you for your positive feedback! We're thrilled that our team's hospitality stood out to you and that you found your room well-appointed. It was a pleasure having you stay with us, and we look forward to welcoming you back to Candlewood Suites Fort Myers-Sanibel Gateway!

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Location worked for us. Nice room very spacious. Pleasant staff at the desk.
Stayed 4 nights in Apr 2024
Response from General Manager on May 7, 2024
Dear Elizabeth,Thank you so much for taking the time to share your review with us. We know how important it is for our guests to have access to all of the area's relaxing, beach side offerings, and a comfortable and welcoming room to return to after a long day of fun. We're so pleased you enjoyed your stay with us, and we'll be sure to share your compliments with our team.

8/10 Good

Brian

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Renee

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really liked the small kitchen and all the appliances that made our stay a delight. A perfect stopover to visit Sanibel Island. Very clean rooms😊
Stayed 2 nights in Apr 2024
Response from General Manager on May 2, 2024
Dear Renee,Thank you for sharing your experience! We're delighted the kitchen amenities added enjoyment to your stay, making it a delightful stopover. We look forward to welcoming you back soon for another pleasant visit to Sanibel Island!

6/10 Okay

Benjamin

Disliked: Property conditions & facilities
Have to go through a back door to get in, entryway closed for construction. Checked in at random table set up in hallway. Thermastat in room is just for looks.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 29, 2024
Dear Benjamin,Thank you for taking a moment to leave a review. We regret to learn that you were not fully satisfied with your experience. Please know that we are still recovering from being in the direct path of Hurricane Ian, and our front desk is the last thing to be fixed. That said, we'll be sure to have maintenance look into your concerns about the thermostat to ensure everything functions as it should. We hope you enjoyed your time in Fort Myers and wish you safe travels.

8/10 Good

Edward

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Entrance was confusing, but understand that it is under construction. Everything else was just fine!! Would stay there again and also recommend it to others!!
Stayed 1 night in Apr 2024
Response from General Manager on Apr 26, 2024
Dear Edward,Thank you for sharing your feedback with us! We appreciate your understanding regarding the construction affecting our entrance. We're glad that everything else met your expectations despite the inconvenience and that you would stay with us again and recommend us to others. Your patronage means a lot to us, and we can't wait to welcome you back to Candlewood Suites Fort Myers-Sanibel Gateway for another enjoyable stay!

6/10 Okay

Mary

Liked: Staff & service
Disliked: Property conditions & facilities
It has been under construction for a long time. Have to enter on the side, and it is not attractive or welcoming. The room has difficult access for recharging phone, tiny bedside table and basically outdated. No container to get ice from ice machine on lower floor--have to use a bin from the freezer. Just not up to date and was disappointing.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 26, 2024
Dear Mary,Thank you for your review. We sincerely regret to learn of your disappointment with your experience. Please know that our property has been recovering from being in the direct path of Hurricane Ian, and our front desk is the last thing to be fixed. That said, your feedback regarding our accommodations will be shared internally for further consideration. It was a pleasure having you here, and we hope you will give us another chance to change your perceptions and deliver a seamless stay worthy of a perfect rating.

10/10 Excellent

Katherine

Stayed 2 nights in Apr 2024

6/10 Okay

christina

Liked: Cleanliness
Disliked: Property conditions & facilities
The hotel was under construction. Was not notified that the place was being renovated until i had already paid. Not very happy.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
Dear Christina,Thank you for sharing your thoughts. We are disappointed to hear your stay did not live up to your expectations. Rest assured, we will work on improving any and all communication regarding our renovations moving forward. We hope to have the opportunity to provide you with a better stay in the future.

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Even with construction going on, everything was great.
Stayed 1 night in Apr 2024
Response from General Manager on Apr 22, 2024
Dear Gary,Thank you for staying with us at Candlewood Suites Fort Myers-Sanibel Gateway. It was a pleasure hosting you, and we appreciate your patience as we rebuild our wonderful building. We hope you join us again when we are fully restored to get the full experience of what we have to offer.

10/10 Excellent

Kelli

Liked: Cleanliness, staff & service, property conditions & facilities
Exceeded my expectations. Great staff, clean safe and comfortable. All you need! Free laundry. No bugs. Pets are welcome!
Stayed 10 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Kelli,Learning that we exceeded your expectations has made our day! From our hospitable team and comfortable accommodations to our high standards of cleanliness and pet-friendly atmosphere, we're excited that you had a great time with us. Thank you for your kind review and perfect rating, and we hope you return soon!

6/10 Okay

Vivian

Liked: Staff & service, amenities
the room smelled like food
Stayed 1 night in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Vivian,Thank you for choosing to stay with us and for providing your review. We are disappointed to hear that you experienced an odor that impacted the enjoyment of your visit. Your feedback is valuable and we will certainly share your concerns with the housekeeping team. We hope to have the opportunity to welcome you back in the future to change your perceptions.

8/10 Good

Dan Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet comfortable stay. Really enjoyed the pool.
Stayed 6 nights in Apr 2024
Response from General Manager on Apr 16, 2024
Dear Dan,Thank you so much for the review. We're pleased you enjoyed your comfortable stay, and we hope you will join us again soon.

10/10 Excellent

Angie

Stayed 1 night in Mar 2024

10/10 Excellent

Kelli

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
As someone using Candlewood Suites as a long term option in a transitional time, I am quite impressed. I needed a place that would take my 2 dogs and provide a comfortable and safe place to stay while looking for permanent residency. Although It’s recovering from the hurricane you don’t feel it. It’s clean, quiet and I feel very safe. I feel like I’m the only one here 😂 I have a kitchenette, comfortable bed and great space. Free laundry and housekeeping every 5 days. All the staff are so nice and accommodating. So close to the beaches and all shopping. It’s not the Hilton, but for the great price and value…. It’s fantastic!!
Stayed 7 nights in Mar 2024
Response from General Manager on Apr 7, 2024
Dear Kelli,Thank you for taking the time to leave us your feedback. From our comfortable, pet-friendly accommodations to our friendly team members, we're so happy to know that you enjoyed everything about your time with us. Please consider coming back to join us again soon; we're confident that we can deliver another amazing stay!

10/10 Excellent

taylor-rae, fort myers

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

David N

Liked: Cleanliness, staff & service, property conditions & facilities
Property is very clean and quiet. Near everything and staff was very friendly and helpful.
Stayed 3 nights in Mar 2024
Response from General Manager on Mar 28, 2024
Dear David,Thank you for your review of Candlewood Suites Fort Myers-Sanibel Gateway. We're delighted you enjoyed our peaceful, immaculate accommodations, convenient location, and friendly team. It would be a pleasure to welcome you back soon!

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
My wife and I have stayed here 3 times and have never been disappointed. The rooms are apartment like ,a small kitchen. Always clean.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 21, 2024
Dear David,We're proud to include you among our returning guests. It's great to know that our comfortable, well-appointed rooms continue to impress you. The next time you're in town, please come see us again at Candlewood Suites Fort Myers-Sanibel Gateway!

6/10 Okay

Stacy

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
The tub was dirty with sand on arrival - since we only spent a single night we didn’t see a need to make a big deal of it. The card key system seemed broken and took a few minutes every time we tried entering our room. The property was located adjacent to a high school, and wasn’t walkable to anything significant for our family. I’d likely explore other lodging options in the future.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 21, 2024
Dear Stacy,Thank you for taking the time to leave us a review. Our team is saddened to hear our accommodations did not exceed your expectations. What you have described differs from our usual flawless operations, and we apologize if this took away from your overall experience. We hope you will consider giving us another chance so we can provide you with the excellent stay you deserve.

6/10 Okay

Linda

Travelled with pets
Liked: Cleanliness, staff & service, amenities
The room has been recently redone. However the door sweep drags when entering. The lobby is not ginished, and they have 2 large air freshners with heavy overbaring scents. I nearly canceled due to allergies to scents. But the room was ok.
Stayed 1 night in Mar 2024
Response from General Manager on Mar 17, 2024
Dear Linda,Guest satisfaction is important to us, so we're happy to hear our comfortable rooms added to your experience. However, we apologize for any disappointment with the lobby. We're continuing to recover from Hurricane Ian, and we appreciate your patience. If you're in the area again, we hope you'll come back to see us.

10/10 Excellent

Osvaldo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and clean!
Stayed 2 nights in Mar 2024
Response from General Manager on Mar 12, 2024
Dear Osvaldo,Thank you so much for taking the time to share your thoughts with us. We take great pride in the high standards of cleanliness we adhere to, so we are pleased that this commitment was reflected in your experience. Hopefully, you took full advantage of our fantastic location, and we appreciate you mentioning it to your fellow travelers. Take care, and know we'd be thrilled to welcome you back anytime your plans bring you this way.

10/10 Excellent

dana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Janelle was great checking in and following up
Stayed 1 night in Feb 2024
Response from General Manager on Mar 4, 2024
Dear Dana,Thank you for your great review. At Candlewood Suites Fort Myers-Sanibel Gateway, we work hard to offer high-quality service to every guest, and we will make sure to share your compliments with Janelle to give her the recognition that she deserves. It was a pleasure having you here, and we hope you return soon!

10/10 Excellent

Jillian

Stayed 1 night in Feb 2024

6/10 Okay

Lucy

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024

2/10 Terrible

tammi

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
First room smelled like cat urine and mildew, mattress severly stained, main level under renovation, changed rooms and smelled better but the keypad on door didn’t work and then had to slam the door really hard to get the door to close.
Stayed 3 nights in Jan 2024
Response from General Manager on Feb 5, 2024
Dear Tammi,Guest satisfaction means everything to our team, so while we thank you for being our guest and sharing your feedback, we are very disappointed to see that you were not pleased with your stay. Feedback helps us make effective changes, so we will be sure to review your comments with our team. We are better than this, so we hope to have another opportunity to welcome you back and impress you with our improvements.

4/10 Poor

Mary

Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Heavy construction qhich we were warned about but also no hand soap, no tv, very few towels...just not good.
Stayed 1 night in Jan 2024
Response from General Manager on Feb 2, 2024
Dear Mary, Thank you for choosing our hotel, and we sincerely apologize for the inconvenience you experienced during your stay. We're working on addressing the construction-related challenges and ensuring our guests have a comfortable experience. Your feedback regarding the amenities has been noted, and we'll take immediate steps to rectify these issues. We appreciate your understanding, and if your travels bring you back to the area, we'd love the opportunity to provide a more positive experience.

8/10 Good

Brenda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly. It's a no frills establishment, but clean and met our needs.
Stayed 8 nights in Jan 2024
Response from General Manager on Jan 30, 2024
Dear Brenda,Thank you so much for taking the time to share your thoughts with us. We work hard to meet expectations like yours, and we’re happy to hear our hospitable team and high standards of cleanliness hit the mark for you. It was truly a pleasure having you here, and we hope to see you again in the future for another visit!

10/10 Excellent

Judith

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jan 2024

10/10 Excellent

Joseph

Travelled with partner
Liked: Amenities, property conditions & facilities
The room is very nice value for the money and the front desk staff was wonderful.
Stayed 1 night in Jan 2024
Response from General Manager on Jan 25, 2024
Dear Joseph,Thank you for your positive feedback. We're delighted you found great value in our accommodations and experienced wonderful service from our team members. At Candlewood Suites Fort Myers-Sanibel Gateway, we aim to ensure every guest feels welcome and well cared for, and we eagerly await your next visit.

10/10 Excellent

Jentinia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location
Stayed 1 night in Jan 2024
Response from General Manager on Jan 22, 2024
Dear Jentinia,We can’t thank you enough for staying at Candlewood Suites Fort Myers-Sanibel Gateway, as well as for your wonderful review. It’s delightful to hear our location was convenient for your trip, and we look forward to having you join us again when you return to our area!

10/10 Excellent

Theodore

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Ronald

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

6/10 Okay

Antione

Stayed 8 nights in Dec 2023

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel, quiet, clean, comfortable and being remodeled from the hurricane.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 11, 2023
Dear Terry,Thank you so much for choosing to stay with us at Candlewood Suites Fort Myers-Sanibel Gateway. Our goal is to provide every guest with clean, comfortable accommodations, and we're thrilled our commitment to this shone through during your visit. The pleasure was all ours, and we hope to welcome you back in the future.

10/10 Excellent

lashunda

Travelled with family
Liked: Property conditions & facilities, room comfort
My Experience was very excellent and The front desk lady in the Am was so polite and she went above and beyond to make sure I was comfortable due to the situation that accrue at checking in to my room. The housekeeping Supervisor was awesome as well she went above and beyond to fix the issue and I’m so thankful for those to lady’s.
Stayed 2 nights in Dec 2023
Response from General Manager on Dec 11, 2023
Dear Lashunda,Many thanks for taking the time to share your experience with us. Our team works hard to ensure that every guest has an exceptional stay, and we are ecstatic that we exceeded your expectations. It was a pleasure having you here, and we hope to welcome you back soon!

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, quiet, very comfortable, good location, very nice.
Stayed 1 night in Dec 2023
Response from General Manager on Dec 11, 2023
Dear Terry,From our clean, comfortable accommodations to our prime location, we're happy to know that you enjoyed everything about our visit. Thank you, and we hope to see you again soon.

2/10 Terrible

Joel

6/10 Okay

Steven

Liked: Staff & service
Stayed 8 nights in Nov 2023

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good, clean and comfortable .
Stayed 1 night in Nov 2023
Response from General Manager on Dec 5, 2023
Dear Terry,Thank you for choosing Candlewood Suites Fort Myers-Sanibel Gateway for your recent visit to the area. We are happy to know that you fully enjoyed your stay and appreciated our clean and comfortable accommodations. It was a pleasure hosting you, and we hope to see you again soon!

8/10 Good

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly and helpful
Stayed 1 night in Dec 2023
Response from General Manager on Dec 5, 2023
Dear Brianna,Thank you for your kind words! We're pleased that our team was friendly and helpful during your visit. We hope to have the pleasure of serving you again soon at Candlewood Suites Fort Myers-Sanibel Gateway.

8/10 Good

Sean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

8/10 Good

Stacy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful property! Clean and comfortable, yes a little construction from Ian but it did not disturb my stay. Only reason 4 instead of 5 stars is the pool location, only one corner is in the sun for a few hours mid morning. Then it is in the shade ….
Stayed 4 nights in Nov 2023
Response from General Manager on Dec 5, 2023
Dear Stacy,Thank you for your excellent feedback! We're thrilled you found our property beautiful, clean, and comfortable. We understand your comments regarding the pool's sunlight availability and appreciate your honesty. It's insights like these that help us strive for perfection. Despite the minor inconvenience, we're glad the construction did not impact your overall experience. We look forward to welcoming you back to Candlewood Suites Fort Myers-Sanibel Gateway.

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and good location.
Stayed 1 night in Nov 2023
Response from General Manager on Dec 5, 2023
Dear Terry,We're delighted by your excellent review of Candlewood Suites Fort Myers-Sanibel Gateway! Our team is proud our convenient location and pleasant accommodations made your stay wonderful. Many thanks for your kind praise, and we hope you'll come back!

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

2/10 Terrible

Alycia St.

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible front desk service with so many issues from the moment we checked in. Also, under renovation (every area is completely tore up) and was never told. Then denied the room they we paid extra for based on the policy of what they have available, even though I was told they are empty
Stayed 1 night in Nov 2023
Response from General Manager on Nov 28, 2023
Dear Alycia,We're saddened to hear about your experience. Please accept our apologies for any disappointment with the service you received as well as for any concerns about the condition of the property. We'll look into your comments further, and we'd be grateful for the chance to provide you with a more positive experience.

2/10 Terrible

Timothy

Disliked: Cleanliness
Stayed 3 nights in Nov 2023

10/10 Excellent

emily

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

6/10 Okay

Ken

Stayed 3 nights in Nov 2023

10/10 Excellent

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023