Exterior
Check availability

Reviews of Best Western Fort Lee

2.5 out of 5
Best Western Fort Lee
2300 Route 4, Fort Lee, NJ

Reviews

7.6

Good

Rating 10 - Excellent. 391 out of 1001 reviews" "
Rating 8 - Good. 274 out of 1001 reviews" "
Rating 6 - Okay. 148 out of 1001 reviews" "
Rating 4 - Poor. 79 out of 1001 reviews" "
Rating 2 - Terrible. 109 out of 1001 reviews" "

8.2/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

7.6/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

8/10 Good

Nick

Liked: Cleanliness, staff & service, property conditions & facilities
Close to NYC for a great price
Stayed 3 nights in May 2024
Response from DW on May 22, 2024
Thank you for your kind words. I'm glad to hear that you enjoyed your stay with us. We always strive to provide the best possible experience for our guests, and it's great to know that we met your expectations. Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back soon.

2/10 Terrible

Craig

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Absolutely terrible stay. The next door neighbors were making so much noise that it was impossible to sleep. Had to call the front desk 3 times. Walls seem thin, staff is nice enough, but it should have been dealt with faster at 2am. Asked for a refund, was told the manager would have to deal with it, no card for the manager, had to take a picture with cell phone. Sent email, no reply. On top of all that the hotel is literally 100 feet from the expressway, hands down one of the worst hotel stays in 10 years.
Stayed 1 night in May 2024
Response from DW on May 22, 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Nelson

Liked: Property conditions & facilities
Stayed 2 nights in May 2024
Response from DW on May 22, 2024
Thank you for your kind words. I'm glad to hear that you enjoyed your stay with us. We always strive to provide the best possible experience for our guests, and it's great to know that we met your expectations. Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back soon.

6/10 Okay

IRENE

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just the room is small, the area here is safe and convenient. Service is good, would come again.
Stayed 1 night in May 2024
Response from DW on May 22, 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 Okay

sanjay

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Housekeeping was every 3 days not convenient. Staff were nice.
Stayed 4 nights in May 2024
Response from DW on May 22, 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

4/10 Poor

YOUNG KWON

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Noisy and inconvenient.
Stayed 2 nights in May 2024
Response from DW on May 22, 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

Jinhwa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from DW on May 22, 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

2/10 Terrible

sadisu

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This experience was a nightmare, the staff was rude, and the property was old and run down looking in a very unpleasant part of the city. At check in the counter person tried to charge soo many additional fees then what was mentioned on the site. So I refused the reservation and left. This crooked company took the money out of my account any way and refuse to give any of it back. HOW IS THIS LEGAL? Don't stay at the establishment.
Stayed 2 nights in May 2024
Response from DW on May 22, 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

M

Travelled with partner
Liked: Cleanliness, staff & service
It was comfortable and free juice available!
Stayed 1 night in May 2024
Response from DW on May 22, 2024
Thank you for your kind words. I'm glad to hear that you enjoyed your stay with us. We always strive to provide the best possible experience for our guests, and it's great to know that we met your expectations. Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service
Stayed 2 nights in May 2024
Response from DW on May 22, 2024
Thank you for your kind words. I'm glad to hear that you enjoyed your stay with us. We always strive to provide the best possible experience for our guests, and it's great to know that we met your expectations. Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2024
Response from DW on May 22, 2024
Thank you for your kind words. I'm glad to hear that you enjoyed your stay with us. We always strive to provide the best possible experience for our guests, and it's great to know that we met your expectations. Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back soon.

8/10 Good

Mustafa

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room was okay except I saw some mosquitoes and ants.
Stayed 4 nights in May 2024
Response from DW on May 22, 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Quasheema

Liked: Cleanliness, staff & service, property conditions & facilities
N/a
Stayed 1 night in May 2024
Response from DW on May 22, 2024
Thank you for your kind words. I'm glad to hear that you enjoyed your stay with us. We always strive to provide the best possible experience for our guests, and it's great to know that we met your expectations. Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Kofi

Stayed 1 night in Apr 2024

10/10 Excellent

Equilla

Liked: Cleanliness, staff & service, property conditions & facilities
Ricardo was very helpful and friendly. He provided top tier customer service!
Stayed 1 night in Apr 2024
Response from GM on May 3, 2024
Thank you for your positive comment about Ricardo! It's fantastic to hear about the excellent service he provided.

10/10 Excellent

Nighderly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are friendly!
Stayed 1 night in Apr 2024
Response from GM on May 3, 2024
That's great to hear! Friendly staff can really make a difference in the overall experience. It's always refreshing to encounter a welcoming atmosphere. If you have any other positive experiences or feedback about the staff, I'd love to hear more!

10/10 Excellent

Jade

Stayed 1 night in Apr 2024
Response from DW on May 22, 2024
Thank you for your kind words. I'm glad to hear that you enjoyed your stay with us. We always strive to provide the best possible experience for our guests, and it's great to know that we met your expectations. Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Jay

Travelled with group
Liked: Cleanliness, staff & service, amenities
Our room was pretty clean and we didn’t have much interaction with the staff due to my party being very low maintenance so I have no complaints I would stay again if in the area definitely one of the cheapest hotels around
Stayed 2 nights in Apr 2024
Response from GM on May 3, 2024
It's fantastic to hear that your room was clean and that you had a positive experience overall, even with minimal interaction with the staff. Finding affordable accommodation with good standards can be a real win. Thanks for sharing your experience, and if you ever need assistance or recommendations for future stays, don't hesitate to reach out!

10/10 Excellent

Zuhelly

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on May 3, 2024
THANK YOU FOR TAKING THE TIME TO RATE US, WE APPRECIATE IT VERY MUCH

8/10 Good

Yamin

Stayed 1 night in Apr 2024
Response from DW on May 22, 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

ZHIKANG

Travelled with group
Breakfast at 8:30 am was terrible.
Stayed 1 night in Apr 2024
Response from DW on Apr 26, 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

Oscar

Travelled with family
Liked: Property conditions & facilities
The time i spend at the property
Stayed 1 night in Apr 2024
Response from DW on Apr 21, 2024
Thank you for your kind words. I'm glad to hear that you enjoyed your stay with us. We always strive to provide the best possible experience for our guests, and it's great to know that we met your expectations. Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from DW on Apr 21, 2024
Thank you for your kind words. I'm glad to hear that you enjoyed your stay with us. We always strive to provide the best possible experience for our guests, and it's great to know that we met your expectations. Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Veronika

Stayed 1 night in Apr 2024
Response from DW on May 22, 2024
Thank you for your kind words. I'm glad to hear that you enjoyed your stay with us. We always strive to provide the best possible experience for our guests, and it's great to know that we met your expectations. Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back soon.

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Close to the Palisade Park
Stayed 2 nights in Apr 2024
Response from DW on Apr 21, 2024
Thank you for your kind words. I'm glad to hear that you enjoyed your stay with us. We always strive to provide the best possible experience for our guests, and it's great to know that we met your expectations. Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back soon.

8/10 Good

Janna

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was clean and the staff was very nice. Parking was available and they even had continental breakfast available. Janna
Stayed 1 night in Apr 2024
Response from DW on Apr 21, 2024
Thank you for your kind words. I'm glad to hear that you enjoyed your stay with us. We always strive to provide the best possible experience for our guests, and it's great to know that we met your expectations. Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Sovy

Liked: Cleanliness, staff & service
Stayed 1 night in Apr 2024
Response from DW on Apr 16, 2024
Thank you for your kind words. I'm glad to hear that you enjoyed your stay with us. We always strive to provide the best possible experience for our guests, and it's great to know that we met your expectations. Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back soon.

8/10 Good

soo ja

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from DW on Apr 16, 2024
Thank you for your kind words. I'm glad to hear that you enjoyed your stay with us. We always strive to provide the best possible experience for our guests, and it's great to know that we met your expectations. Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back soon.

2/10 Terrible

Rochelle

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I stayed at this Hotel for 3 days, throughout the night you hear running above your head in the room and creaking of the doors. The hotel manager charged my credit for smoking in the room when that never happened. She claims that housekeeping said the room smelled like smoke and when renting the room the people said they smelled smoke. She don’t know if it was cigarettes or hookah. I signed my name on the contract for the non smoking policy. Why would there be any smoking in the room? This hotel looks like shelter and honestly I wouldn’t recommend anyone to stay here. It’s has a stench smell the moment you walk in the front door of the front desk as well as the rooms. I didn’t leave the hotel due to other hotels that were close by was already booked for the weekend. I will be taking this further because there’s no concrete evidence that there was smoking in the room.
Stayed 3 nights in Apr 2024
Response from DW on Apr 13, 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

2/10 Terrible

Mindy

Disliked: Cleanliness, staff & service, property conditions & facilities
The manager Lorena is very inconsiderate even if you pay your money for your stay . They don’t care about your investment into the property.
Stayed 4 nights in Mar 2024
Response from DW on Apr 9, 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

vinicius de andrade

Liked: Cleanliness, staff & service, property conditions & facilities
All good. Very clean. Nice staff
Stayed 1 night in Apr 2024
Response from DW on Apr 9, 2024
Thank you for your kind words. I'm glad to hear that you enjoyed your stay with us. We always strive to provide the best possible experience for our guests, and it's great to know that we met your expectations. Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Moses

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet
Stayed 6 nights in Mar 2024
Response from DW on Apr 5, 2024
Thank you for your kind words. I'm glad to hear that you enjoyed your stay with us. We always strive to provide the best possible experience for our guests, and it's great to know that we met your expectations. Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Gail

Stayed 1 night in Apr 2024
Response from DW on Apr 9, 2024
Thank you for your kind words. I'm glad to hear that you enjoyed your stay with us. We always strive to provide the best possible experience for our guests, and it's great to know that we met your expectations. Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Mindy

Liked: Cleanliness
Stayed 4 nights in Mar 2024
Response from DW on Apr 5, 2024
Thank you for your kind words. I'm glad to hear that you enjoyed your stay with us. We always strive to provide the best possible experience for our guests, and it's great to know that we met your expectations. Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Ginne

Stayed 3 nights in Mar 2024
Response from DW on Apr 26, 2024
Thank you for your kind words. I'm glad to hear that you enjoyed your stay with us. We always strive to provide the best possible experience for our guests, and it's great to know that we met your expectations. Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back soon.

8/10 Good

David

Stayed 2 nights in Mar 2024
Response from DW on Apr 26, 2024
Thank you for your kind words. I'm glad to hear that you enjoyed your stay with us. We always strive to provide the best possible experience for our guests, and it's great to know that we met your expectations. Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Veronika

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from DW on Apr 2, 2024
Thank you for your kind words. I'm glad to hear that you enjoyed your stay with us. We always strive to provide the best possible experience for our guests, and it's great to know that we met your expectations. Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

ENID

Liked: Cleanliness, amenities, property conditions & facilities
Everyone was so polite and helpful.
Stayed 3 nights in Mar 2024
Response from DW on Apr 2, 2024
Thank you for your kind words. I'm glad to hear that you enjoyed your stay with us. We always strive to provide the best possible experience for our guests, and it's great to know that we met your expectations. Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Henry, Englewood

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to access and clean
Stayed 1 night in Mar 2024
Response from DW on Apr 13, 2024
Thank you for your kind words. I'm glad to hear that you enjoyed your stay with us. We always strive to provide the best possible experience for our guests, and it's great to know that we met your expectations. Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back soon.

4/10 Poor

Damian

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
They gave me a room with a broken Air conditioner. It was super cold at night. Was freezing all night due to the heater wall unit not working.
Stayed 1 night in Mar 2024
Response from DW on Mar 28, 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

2/10 Terrible

Yong Beom

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from DW on Mar 28, 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

4/10 Poor

julio

Stayed 1 night in Feb 2024
Response from DW on Mar 28, 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

4/10 Poor

Jordan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from DW on Mar 22, 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Anna, North Brunswick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent and safe, not far from NYC
Stayed 1 night in Mar 2024
Response from DW on Mar 22, 2024
Thank you for your kind words. I'm glad to hear that you enjoyed your stay with us. We always strive to provide the best possible experience for our guests, and it's great to know that we met your expectations. Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back soon.

6/10 Okay

Jenny

Travelled with partner
Disliked: Amenities
The rooms are super thin.. Can hear the whole phone conversation next door and even hear the other person on the phone.......I woke up every single time because of the thin walls. I never complain about noise but this was just horrible. The door to my room was also left open, felt a bit uneasy...front desk said house keeping just probably forgot to close my door but not sure how others would feel.. entering a room that anyone could have now been to....... The sink faucet gets stuck so easily.. when I try to turn water on, it splashed all over my clothes....
Stayed 1 night in Mar 2024
Response from DW on Mar 19, 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

8/10 Good

Midale T

Travelled with partner
Liked: Amenities, property conditions & facilities
Our neighbors seem to be having a party after 11 pm. Woke up a couple of times due to the disturbance.
Stayed 1 night in Mar 2024
Response from DW on Mar 19, 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place is very nice and clean
Stayed 1 night in Mar 2024
Response from DW on Mar 19, 2024
Thank you for your kind words. I'm glad to hear that you enjoyed your stay with us. We always strive to provide the best possible experience for our guests, and it's great to know that we met your expectations. Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back soon.

10/10 Excellent

Evelin

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exelente lugar, con buen desayuno y una buena atención.
Stayed 1 night in Feb 2024
Response from DW on Mar 19, 2024
Thank you for your kind words. I'm glad to hear that you enjoyed your stay with us. We always strive to provide the best possible experience for our guests, and it's great to know that we met your expectations. Your feedback is truly appreciated, and we hope to have the pleasure of welcoming you back soon.

6/10 Okay

Dee

Travelled with family
Liked: Cleanliness, staff & service
The staff were very helpful.
Stayed 2 nights in Mar 2024
Response from DW on Mar 19, 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.

6/10 Okay

Soonhee

Liked: Staff & service
Stffa were kind and helpful
Stayed 2 nights in Mar 2024
Response from DW on Mar 19, 2024
Thank you for the comments regarding your recent stay with us. We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests. If we can be of further assistance, please don't hesitate to let us know.