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Rooms were large and comfortable. The restaurant and pool bar were nice. It was easy to see the hotel but it was difficult to get there. There were a lot a of one way roads and a busy highway that was easier to get back on than to get to the hotel.
THOMAS
Stayed 2 nights in Mar 2024
10/10 Excellent
MATTHIEU
Mar 9, 2024
MATTHIEU
Stayed 2 nights in Mar 2024
8/10 Good
Alice
Feb 28, 2024
Liked: Cleanliness, staff & service
Alice
Stayed 2 nights in Jan 2024
6/10 Okay
Marianne
Travelled with partner
Feb 16, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
"Tired" looking rooms. Not well maintained/poor renos. However, room was well cleaned by friendly cleaning staff. Pool was great. We appreciated being allowed to check in early and leave an hour later to accommodate our travel schedule. Front desk staff were very helpful with tips for bus transportation and calling taxi.
My stay at the hotel was great! The customer service at the front desk was good. The receptionist was nice and made reservations for my car service to the hotel the next and the driver punctual. Also, issisted that I would have time to have breakfast. The only thing I would say is that there was a bit of mildew in the bathroom ceiling which need to be fix and no wash rags. I didn't bother to ask for one, since I was leaving next day. A beautiful hotel; the dinner I ordered was delicious. Will definitely go in the future.
Bibiana
Stayed 1 night in May 2023
4/10 Poor
Jo Ann
Travelled with group
Mar 31, 2023
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Requested wake-up call: this didn't happen.
Requested taxi to airport: this didn't happen.
Dining service were closed on Tuesday at noon.
The lunch was too expensive. There were no wash cloths or hand towels. Could not safely use the tub. Did not perform wake up call. They did not speak English. Needed to check out at 6:30 and couldn’t
I am sorry to say that this hotel has a major mold (fungi) problem.
Due to my asthma condition and having two children under 4, expsoure to mold can result in major health problem.
I am sorry to say unless this is sorted, I would not recomend.
Also breakfast was noy very diverse, no alternative to cow milk which was needed since i have a child with milk intolerance had to purchase my own.
Staff tried to help by providing rooms but didnt go to any extense to check on us or help with luggage etc
Would not recommend.
Location was good.
I liked the amenities, convenient location and transport options. The view was great and most of the staff were courteous and helpful. But there are always some black sheep. They were not accommodating initially when an error in booking was made (receptionist and manager) meaning I was forced to pay (no exception) and upon arrival, certain receptionists were clueless when asked for advice about tours. Oh, I was also put in a room directly below the kitchen (possibly on purpose by the same receptionist) so noise at night and in the early morning (5am) was disturbing to say the least. The air-conditioning also didn't work properly and would increase the room temperature sometime around midnight leading to excessive sweating. The bed would become drenched leading to us waking frequently. But I didn't let that ruin my vacation.
This hotel was very well maintained, very clean. All the staff members that l met were very helpful, courteous and seemed well trained. Certainly a well run hotel/facility.
Praimchand
Stayed 3 nights in Sep 2022
6/10 Okay
Ann
Business traveller
Sep 13, 2022
Liked: Cleanliness
Disliked: Amenities
Staff are friendly and helpful. There is no hotel guide book in the room and I cannot find the number for reception or what is the check-out time, or if there is any room service. The furniture in my room is very worn but the room is clean.
We stayed one night - the room smelt damp and musty. There were no towels on arrival. During the night a large centipede bit my daughter in the bed. From 5am there was a lot of noise from the floor above which sounded like furniture being dragged along. I complained at reception and was given an email to contact, which I have done twice, and still no one has contacted me to apologise or offer compensation.
The room was awful, very outdated, very bare decor, felt like a hostel. No Kleenex, no wash cloths, no hand towels. Only provided two very thin, small body towels. Bed was uncomfortable, very hard. Only positive was the one bottled water provided in room.