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Reviews of Best Western Plus First Coast Inn & Suites

2.5 out of 5
Best Western Plus First Coast Inn & Suites
462577 State Road 200, Yulee, FL

Reviews

9.0

Wonderful

Rating 10 - Excellent. 645 out of 1007 reviews" "
Rating 8 - Good. 263 out of 1007 reviews" "
Rating 6 - Okay. 37 out of 1007 reviews" "
Rating 4 - Poor. 33 out of 1007 reviews" "
Rating 2 - Terrible. 29 out of 1007 reviews" "

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Timothy Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean… comfortable beds and staff was excellent. We would stay there again.
Stayed 4 nights in Apr 2024

8/10 Good

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
The cabin itself met our family’s needs beautifully. The owners/managers included several welcoming touches, including a bottle of wine & chocolate. We finished a book by the fireplace (wood provided). We prepared two meals in the kitchen, which was well stocked with pots, pans, dishes, utensils, and even seasonings. There were two kinds of coffee pots. They were really set up for a lengthy, cozy stay. There were only a few issues, two of which were not their fault. The location was inconvenient to town. You’re in the Cherokee National Forest, so if you’re looking for convenient quick runs to the store or restaurants, you might consider somewhere closer to Bristol. (It was like a 25-min drive for us—not bad, but on the map it seemed closer than it was.) Also, the other properties on the same lane were rough looking. We didn’t have a beautiful view from the cabin’s porch. But the cabin itself was charming and lovely. Our daughter’s in a wheelchair, so the two steps into the cabin took both my husband and me. That applies to so few families, though. The final little trouble was that the hot water in the master shower came in and out, alternating between scalding and chilly—even when other faucets were turned off. My daughter didn’t have the same issue in her bathroom, she said. Overall, we were exceptionally pleased with our stay!
Stayed 1 night in Apr 2024
Response from Susan - AGM on Apr 25, 2024
While I am glad to see your enjoyed your time at this cabin, however, unfortunately you have left this review at the wrong property! We are located in Yulee, FL.. I would hate for the property where you stayed misses out on this great review!

10/10 Excellent

Ileana, JENSEN BEACH

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff and place are A plus quality. Recommended!
Stayed 1 night in Mar 2024
Response from Sharan on Apr 19, 2024
Thank you so much for the great review! We are delighted to hear we were able to provide you with a great experience. We hope to see you again in the future!

10/10 Excellent

Kerri

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed only one night when traveling through. We had our sweet Australian cattle dog with us and she also enjoyed her overnight stay. Highly recommend! Highlights: The Breakfast was great! Beds were comfortable and clean. Room was clean and big. Loved that the location was right off of Interstate 95.
Stayed 1 night in Apr 2024
Response from Sharan on Apr 18, 2024
Thank you so much for the wonderful review! We are so happy to hear you enjoyed your stay with us. Come visit us next time you are passing through!

8/10 Good

Susan

Liked: Staff & service, amenities, property conditions & facilities
It is a bit hidden from the main road so not crowded during parking, check-in or at breakfast. Desk staff available immediately and very pleasant. I had a quiet, pleasant stay. The only demerits were that the cleanliness and detail maintenance were not up to my standards (some cobwebs from ceiling, accumulated dirt and dust in corners of bathroom floor, chipped wood on doors, etc.).
Stayed 2 nights in Apr 2024
Response from Sharan on Apr 15, 2024
Thank you for your feedback. We're glad you enjoyed the quiet atmosphere and found our staff pleasant and available. However, we apologize for any cleanliness and maintenance issues you encountered. Your comments have been shared with our team for improvement. We appreciate your input and hope to welcome you back for an improved stay in the future.

6/10 Okay

Ray

Stayed 2 nights in Apr 2024
Response from Susan Goos - AGM on Apr 17, 2024
Sorry to see you didn't fully enjoy your stay! We would love for you to give us a call and let us know where we went wrong-

10/10 Excellent

Tabitha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is off the main street. It was very quiet. The breakfast was good.
Stayed 1 night in Apr 2024
Response from Sharan on Apr 10, 2024
Thank you so much for the wonderful review!

10/10 Excellent

Chris

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The pool area was cozy and relaxing. Water was cold though
Stayed 1 night in Apr 2024
Response from Sharan on Apr 8, 2024
Thank you for the wonderful review!

10/10 Excellent

matthew

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location off 95 and quiet. Clean. Breakfast was good with several options
Stayed 1 night in Apr 2024
Response from Sharan on Apr 8, 2024
Thank you for the wonderful review!

8/10 Good

joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to I-95 and short drive to Fernandina Beach. Friendly staff. Nice breakfast options. Fairly priced
Stayed 2 nights in Mar 2024
Response from Sharan on Apr 2, 2024
Thank you so much for the great review! We are happy we could provide you with a superb experience!

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was extremely friendly and hotel was updated and very clean
Stayed 1 night in Apr 2024
Response from Sharan on Apr 2, 2024
Thank you so much for the wonderful review! We are delighted to hear you enjoyed your stay with us and hope to see you again next time!

8/10 Good

Jeffrey

Ok
Stayed 1 night in Apr 2024
Response from Susan - AGM on Apr 3, 2024
Thank you, Jeffrey!

10/10 Excellent

Jennifer

Yes
Stayed 1 night in Mar 2024
Response from Susan - AGM on Mar 31, 2024
Thank you, Jennifer!

8/10 Good

Ary

Travelled with pets, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Very clean, large rooms, comfortable beds, good breakfast included and pet friendly! 👍
Stayed 1 night in Mar 2024
Response from Sharan - Sales Manager on Mar 27, 2024
Thank you so much for the wonderful review! We appreciate your feedback and hope to see you again next time!

10/10 Excellent

Emma

Stayed 1 night in Feb 2024
Response from Susan - AGM on Mar 24, 2024
Hope to see you back soon, Emma!

10/10 Excellent

sandra, Davison

Travelled with family
Easy check in
Stayed 1 night in Mar 2024
Response from Susan - AGM on Mar 22, 2024
Glad to hear it!

10/10 Excellent

chris

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Family stayed there before our cruise. Wonderful hotel
Stayed 1 night in Mar 2024
Response from Sharan - Sales Manager on Mar 19, 2024
Thank you so much for the excellent review! We are thrilled to hear you enjoyed your stay with us. Please come back and visit us next time too!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Cookies in the lobby are a nice touch.
Stayed 1 night in Mar 2024
Response from Susan - AGM on Mar 17, 2024
Thank you! Happy that you enjoyed them!

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from I 95 and to multiple restaurants. Comfortable and clean
Stayed 1 night in Mar 2024
Response from Susan - AGM on Mar 16, 2024
Thanks, Brian! Happy to see you enjoyed your stay!

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Susan - AGM on Mar 16, 2024
Thank you, Linda - Come back and see us again, soon!

10/10 Excellent

William

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Safe and convenient with ample parking. Staff were exceptionally courteous and friendly.
Stayed 2 nights in Mar 2024
Response from Susan - AGM on Mar 15, 2024
Thank you, William! Hope to see you again, soon -

8/10 Good

Ly

Stayed 1 night in Mar 2024
Response from Susan - AGM on Mar 29, 2024
Thank you for taking the time to review us!

10/10 Excellent

Julie

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from Sharan - Sales Manager on Mar 11, 2024
Thank you so much for the wonderful review!

8/10 Good

James J

Stayed 1 night in Mar 2024
Response from Sharan - Sales Manager on Mar 27, 2024
Thank you for the wonderful review!

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, property conditions & facilities
Front desk staff subpar
Stayed 2 nights in Mar 2024
Response from Susan - AGM on Mar 6, 2024
I am so sorry to hear this.. if you would like to give us a so we can get to the bottom of this complaint, we would love to hear from you

2/10 Terrible

Wayne

Stayed 1 night in Mar 2024
Response from Susan - AGM on Mar 23, 2024
I'm so sorry you weren't satisfied with your stay! Next time, please let us know what issues you were having so we could have resolved them while you were here!

8/10 Good

Rick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall the facility looked new and modern. Big room with a high ceiling. A real good free breakfast was available. Conveniently located. Nice place.
Stayed 1 night in Feb 2024
Response from Susan - AGM on Mar 2, 2024
Thank you, Rick! We appreciate the positive feedback!

8/10 Good

Anne

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and comfortable hotel. Clean rooms, quiet, easy parking and lots of dining options. Good breakfast, too. The only downside was that the mattress either needed to be turned or replaced. It had definite dips from much use.
Stayed 1 night in Feb 2024
Response from Sharan - Sales Manager on Feb 28, 2024
Thank you for your feedback! We're glad you found our hotel comfortable with our clean rooms. We apologize for any inconvenience with the mattress and will address it promptly. We appreciate your comments and hope to welcome you back soon!

10/10 Excellent

samie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful clean hotel. Probably the best most reasonable hotel I've stayed at. Front desk was friendly and the rooms were amazing. I wish all hotels were this nice and reasonable.
Stayed 1 night in Feb 2024
Response from Sharan - Sales Manager on Feb 28, 2024
We're absolutely delighted by your feedback! It brings us immense joy to hear that you found our hotel beautiful, clean, and reasonably priced. Your kind words brighten our day, and we can't wait to welcome you back for another joyful stay!

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Yes.
Stayed 1 night in Feb 2024
Response from Susan - AGM on Feb 25, 2024
We appreciate the time to review us!

10/10 Excellent

Fred

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room and the sitting area.j
Stayed 1 night in Feb 2024
Response from Susan - AGM on Feb 24, 2024
Thank you! Come back and see us!

8/10 Good

Debbie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Susan - AGM on Feb 23, 2024
Thank you, Debbie! Happy to see you enjoyed your time with us -

10/10 Excellent

Brad

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well kept property, will stay here again
Stayed 1 night in Feb 2024
Response from Sharan - Sales Manager on Feb 20, 2024
Thank you so much for the great review! We are so happy to hear you enjoyed your stay, and are already looking forward to seeing you next time!

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convent close to our driving destination.
Stayed 1 night in Feb 2024
Response from Sharan on Feb 19, 2024
Thank you so much for the great review! We are glad our hotel was a convenient place for you to rest on your journey!

10/10 Excellent

Ethel, Silver Spring

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location. Reasonably priced.
Stayed 1 night in Feb 2024
Response from Sharan on Feb 13, 2024
Thank you for the great review!

10/10 Excellent

peter, hawley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We stayed for a night on route from Pa. to the keys. I was concerned on parking because we were pulling a boat. Hotel had an easy pull around parking lot with amble place to park a small boat. There is a large lot next door for a larger trailer to park if needed. Safe area, clean room, good breakfast. Pool looked nice, but we didn’t use it. There is no good restaurant close, but several fast food choices. Also a large and easy fuel stop next door.
Stayed 1 night in Feb 2024
Response from Sharan - Sales Manager on Feb 13, 2024
Thank you so much for your wonderful review! We are glad to hear our property was able to properly accommodate your stay. We hope to see you again in the future!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Safe, quiet, close to the interstate
Stayed 1 night in Feb 2024
Response from Sharan on Feb 13, 2024
Thank you for the wonderful review! We appreciate your feedback!

10/10 Excellent

James J

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Susan - AGM on Feb 10, 2024
Thanks for staying with us! Come back to see us soon!

4/10 Poor

Ann

Liked: Cleanliness
Disliked: Property conditions & facilities
Our room smelled like cigarette smoke and the staff was aware of the problem, yet assigned us there anyway.
Stayed 1 night in Feb 2024
Response from Sharan - Sales Manager on Feb 7, 2024
We truly apologize for this inconvenience. I will be investigating the matter personally to see why this happened. We hope you give us a chance to make this up to you in the future.

10/10 Excellent

Carolyn

Travelled with family, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was convenient and property was clean and safe
Stayed 2 nights in Feb 2024
Response from Susan - AGM on Feb 5, 2024
Thank you!

10/10 Excellent

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff. Amazing breakfast clean rooms. Great location.
Stayed 3 nights in Jan 2024
Response from Susan - AGM on Jan 28, 2024
Can't wait to share this with the team! Thank you!

10/10 Excellent

johanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Susan - AGM on Jan 28, 2024
Thanks for the high rating!

10/10 Excellent

Daniel

Liked: Staff & service, property conditions & facilities
Very well located. Lots of things to do locally.
Stayed 1 night in Jan 2024
Response from Sharan - Sales Manager on Jan 25, 2024
Thank you so much for the wonderful review! We are so thrilled to hear you enjoyed your stay with us!

8/10 Good

Patti

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The woman that checked us in was wonderful. Breakfast was very good. Room was super clean and comfortable
Stayed 1 night in Jan 2024
Response from Sharan - Sales Manager on Jan 24, 2024
Thank you so much for the wonderful review! On behalf of our entire team, we thank you for giving us the opportunity to serve you!

10/10 Excellent

TOM

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sharan - Sales Manager on Jan 24, 2024
Thank you for the incredible review!

10/10 Excellent

Josh

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2024
Response from Sharan - Sales Manager on Jan 23, 2024
Thank you so much for the wonderful review!

10/10 Excellent

Pamela, Englewood

Stayed 4 nights in Jan 2024
Response from Sharan - Sales Manager on Jan 24, 2024
Thank you for the great review!

10/10 Excellent

Sherry Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Sharan - Sales Manager on Jan 22, 2024
Thank you so much for the wonderful review!

6/10 Okay

Jesus

Clean and quiet.
Stayed 1 night in Jan 2024
Response from Sharan - Sales Manager on Jan 22, 2024
Thank you for your feedback!

10/10 Excellent

Roger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Sharan on Jan 18, 2024
Thank you so much for the wonderful review!