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Reviews of Portland Hotel

2.5 out of 5
Portland Hotel
2/4 Langhorne Gardens, Folkestone, England

Reviews

7.4

Good

Rating 10 - Excellent. 33 out of 140 reviews" "
Rating 8 - Good. 59 out of 140 reviews" "
Rating 6 - Okay. 28 out of 140 reviews" "
Rating 4 - Poor. 12 out of 140 reviews" "
Rating 2 - Terrible. 8 out of 140 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

6.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

6/10 Okay

Darren

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Hotel was conveniently located for what we wanted, however shower was damaged and rusty in areas with pubes in the shower tray , damp patch on the bedroom wall
Stayed 1 night in Jul 2023

8/10 Good

Peter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy access, clean tidy room, good shower, good location for travel to Dover, very nice walking spot, only thing stopping a max rating is no food on the Monday night
Stayed 1 night in Sep 2022

10/10 Excellent

Barrie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room great tele lovely tea
Stayed 1 night in Sep 2022

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Andrea

Liked: Cleanliness, staff & service, room comfort
1 night stay before Eurotunnel crossing
Check-in was not in the hotel, but in the adjoining bar. I had to wait while customers of the bar were served drinks, but once I got someone’s attention, the correct member of staff was called and he was very helpful, giving information about parking and even offering to carry my bag up to the third floor. In the room everything was set up to make the stay enjoyable, with tea and coffee making facilities and even a biscuit. Towels and complimentary shampoo and shower gel were laid out on the bed, even with a little chocolate - a very nice touch. Unfortunately no hotel can guarantee good and considerate behaviour from all their guests. So I was woken up at 1 am by other guests having a falling out and shouting swear words at each other. I stayed for one night to save the worry about getting to the Channel Tunnel on time and have a good night’s sleep before continuing the journey on the continent. The first was achieved, the second not so much, but not really the fault of the hotel.
Stayed 1 night in Sep 2022

2/10 Terrible

Simone

Stayed 1 night in Sep 2022

10/10 Excellent

Leanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2022

10/10 Excellent

Nigel

Stayed 1 night in Jul 2022

8/10 Good

Emerson

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Patricia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2022

8/10 Good

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a budget hotel that we used for one-night stays on our way to & returning from France. No frilss but clean and functional with very helpful and friendly staff. We will use it again.
Stayed 1 night in Jun 2022

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities
My stay
Staff were mored than helpful....The property needs a good overall tidy and revamp.....
Stayed 1 night in Jun 2022

10/10 Excellent

Jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean.
Stayed 1 night in Jun 2022

4/10 Poor

James

Stayed 1 night in Jun 2022

10/10 Excellent

Nursel

Stayed 1 night in May 2022

10/10 Excellent

Patrick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A budget hotel but excellent value for money. Very helpful staff.
Stayed 1 night in May 2022

4/10 Poor

Kendall

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Not as stated
Rooms mixed up and then never got the actual room we booked. Lovely young man on reception was so apologetic and gave us a round of drinks to apologise. The bathroom was absolutely freezing. Bed comfy but creaky and actual bedroom toasty however, the noise was awful and we struggled to sleep as could hear every single movement from room above and other rooms plus outside (bin men arrived at 0517 hours) Such a shame as the communication with hotel was excellent and they happily moved our dates due to covid. We booked two rooms as were coming down with friends and they had a standard room and we booked a superior room and were promised we would get the room we booked. Shame my email was replied to after we returned. The bar was lovely and young man running it on the night tried his best
Stayed 1 night in Dec 2021

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 1 night in Jun 2021

8/10 Good

MISS ELIZABETH

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good service - help as requested
Covid, lockdown, difficult times for all. The service I got was good I requested a downstairs room if possible which I was given due to cancellation. I couldn`t fault the hotel or the staff, I stayed for a short night only, due to commitments.
Stayed 1 night in Dec 2020

8/10 Good

Stuart

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I only stayed for one night but should I ever have to go back to Folkestone I will certainly try and get a room there.The bed was more comfortable than the one I have at home. Had a great sleep.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service, amenities
Satisfactory for a single night stop-over. Karaoke going on in the bar later was very, very loud but I'm pleased to say it did not filter into the bedrooms despite out being on the ground floor. Really would have like to have had a hot shower but insufficient heat and insufficient water pressure.
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Incredible value, nice large room, comfortable bed, quiet even on ground floor, good shower and even mints!
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with partner
Liked: Staff & service
We stayed here for a night as was going to an event at the leas cliff hall. Staff where friendly room was massive and for the price I couldn't fault the place at all.
Stayed 1 night in Nov 2019

8/10 Good

John

Disliked: Property conditions & facilities
Value for money.only real problem room too warm,unable to open window properly
Stayed 1 night in Nov 2019

8/10 Good

Mark

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

alan

Travelled with family
Liked: Cleanliness
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bar and staff were great had a lovely evening and good food
Stayed 1 night in Sep 2019

4/10 Poor

Kenneth

Disliked: Staff & service, property conditions & facilities, room comfort
Come back? I don't think so!!
We booked a room for 4 nights, you have to go through the bar to sign in as there is no reception.....music was loud and consequently hard to hear what the guy who took our details was saying! It says free parking but you have to pay £2 per night to get a parking permit! ...hardly free! We were told our room was at the top of the building but when asked was told 'No, there's no lift' ! This was NOT mentioned on the website.....good job I could manage the 6 flights of stairs....just! The room itself was small with a board with pegs instead of a wardrobe, stainless steel double shelf (more suited to a kitchen) to put clothes that you can't hang, bed wasn't too bad but found it strange the the TV's remote control was in it! The 'decor' left a lot to be desired too, magnolia coloured walls with darker magnolia damp patches! The buffet breakfast was very good ..... All in all very impersonal ......would definitely NOT stay there again!
Stayed 4 nights in Aug 2019

6/10 Okay

Verified traveller

Disliked: Property conditions & facilities, room comfort
Need a up date
Over all the hotel was o k but the bed needs changing the mattress was to thin and the frame creakes everytime you move No hot water for the shower and pressure not very good
Stayed 1 night in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Superior ground floor double room was spacious and well set up. The only thing missing was a fridge which would be helpful for storing food in the summer. The room was very quiet except for the toilet which made horrendous noises when flushed. Loved the large fluffy bath towel and soft duvet cover and pillow slips.
Stayed 4 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jun 2019

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice
nice place
Stayed 2 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness
Fairly basic but good value. Very well situated right by the Leas
Stayed 4 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Mar 2019

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Once again at the Portland.
Stayed for four nights room only. The room was a good size and nice and warm with a large comfy bed. The furniture could do with updating but overall a nice stay.
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Was looking for somewhere cheap and cheerful to crash after my works Christmas party across the road at Leas Cliff Hall. Was pleasantly surprised!! Helpful check in, lovely spacious clean room. Perfect for a no frills budget stay.
Stayed 1 night in Dec 2018

10/10 Excellent

Peter, BA5 Somerset

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I havent stayed here before,but it was a very plweasant experience. The room was very clean, the Staff were both friendly and helpful. I had a bar meal which was tasty and reasonably priced. Breakfast was fresh and as expected. Excellent amenities for a room and breakfast price of £27.I will stay here again on my next visit to Folkestone.
Stayed 1 night in Nov 2018

2/10 Terrible

Michael, Wales

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Disappointing Hotel
Chose the hotel because it was close to the sea front and it looked nice on your site. Unfortunately although it was close to the beach it fell very short of the description, and the photos must have been taken a long time ago. We booked three rooms. Room 2 had been trashed the night before, although the staff had worked to clean the room it still smelled of sick and something I don't want to describe. We tried to make coffees but the cups were dirty and the kettle had a hole in it. The replacement new kettle also did not work After complaining we were moved to room 6 which was just OK, apart from needing redecoration. Room 5 was OK but also needed updating, with a nice collection of black mould in the bathroom. Room 10 was in similar condition with the added disadvantage that the bed had to be supported on one corner. On the plus side the young man at the bar who checked us in and dealt with our complaints was very efficient and helpful. And by the way if you want to be entertained on a Friday and Saturday night by an in house disco ( as advertised as until late ) this is the place to stay at.
Stayed 1 night in Sep 2018

6/10 Okay

Lorraine

Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2018

2/10 Terrible

andrea

dirty old and dated
Stayed 1 night in Jul 2018

8/10 Good

jeffrey

Liked: Room comfort
Disliked: Staff & service
Quick check in, great staff, breakfast, not sure.
Quick check in, friendly staff. Room hadn’t seen a hoover that day, the bin in the room still had rubbish from the last person who stayed. Went for breakfast at 08.00 as was requested the night before. No one was there, I couldn’t get in and had to leave by 08.30 for work and due to my parking running out at 08.45!! Not too happy about that. There were three other couples also waiting! Not good.
Stayed 1 night in Aug 2018

4/10 Poor

Ian, Portland Hotel

Disliked: Cleanliness, property conditions & facilities, room comfort
Not as expected
Poor quality and unprofessional in every sense. We had booked a breakfast along with other guests for 8.00. At 8.30 we dissipated as no staff members had shown up and the restaurant was locked up. I woke one of the staff members at 8.00 and he told me that Connor was responsible and he would ring him. No one turned up. When we booked in we had been asked what time we wanted breakfast so we arranged it for 8.00am. Some of the other guests were on holiday from Germany or Holland so they must have a very bad impression of British hotels and management. I emailed the hotel last night asking for a refund, they have yet to reply.
Stayed 1 night in Aug 2018

8/10 Good

Verified traveller

Liked: Staff & service
Value for money
Very convenient hotel near to shops and beach. Good value and a good experience
Stayed 2 nights in Jul 2018

6/10 Okay

Geoff

Liked: Staff & service
Disliked: Property conditions & facilities
Convenient Accommodation
Not sure what has happened to the review which I left a couple of days ago but I've stayed here at least 3 times because it is convenient to walk to other parts of Folkestone. Parking is not free but is available at a small cost outside the hotel. The hotel itself is pretty basic, but the rooms are clean and the staff are friendly.
Stayed 1 night in Apr 2018

6/10 Okay

Verified traveller

Stayed 1 night in Mar 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Friendly staff
Good value for a short stay.
Stayed 2 nights in Sep 2017