Desk, laptop workspace, blackout drapes, iron/ironing board

Reviews of SureStay Hotel by Best Western Christiansburg Blacksburg

2.5 out of 5
SureStay Hotel by Best Western Christiansburg Blacksburg
Ponderosa Drive, 135, Christiansburg, VA

Reviews

8.2

Very good

Rating 10 - Excellent. 416 out of 1009 reviews" "
Rating 8 - Good. 369 out of 1009 reviews" "
Rating 6 - Okay. 133 out of 1009 reviews" "
Rating 4 - Poor. 52 out of 1009 reviews" "
Rating 2 - Terrible. 39 out of 1009 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

SRINIVASA, Ashburn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

2/10 Terrible

Patricia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Place is terrible! Wasn’t told until I got to the property that it’s an extra $50 fee for early check in and that was after she told me the rooms were ready. Charging $50 to just go in and drop my suitcase is ridiculous! My parents room was flooded and all they did was put towels down. Never offered to move them to another room. My room the toilet handle was broken and the shower dial to turn the water on was broken. Never again!! Manager submitted our complaints to the former owner for possible reimbursement being that I booked under the former owner’s
Stayed 1 night in May 2024
Response from Hotel on May 10, 2024
I'm really sorry to hear about your disappointing experience. It sounds like there were several issues that impacted your stay negatively, from unexpected fees to maintenance problems and a lack of satisfactory response from the staff. It's definitely frustrating when your expectations aren't met, especially when you're paying for a service.The hotel did not charge you the 50 and the room was not flooded after inspection. If you haven't already, it might be worth reaching out to the current management directly to express your concerns and see if they can offer any resolution or compensation for the inconveniences you faced. Hopefully, they'll take your feedback seriously and work to improve the situation for future guests.

8/10 Good

vivian, newport news

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and great value
Stayed 1 night in May 2024
Response from Hotel Team on May 10, 2024
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you enjoyed your stay with us. Your kind words mean a lot to our team, and we look forward to welcoming you back in the future!

6/10 Okay

Kerry

Tv didn’t work
Stayed 1 night in May 2024
Response from Hotel on May 10, 2024
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you enjoyed your stay with us. Your kind words mean a lot to our team, and we look forward to welcoming you back in the future!

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean, safe, and convenient hotel to I81 or 460.
Stayed 1 night in May 2024
Response from Hotel Team on May 10, 2024
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you enjoyed your stay with us. Your kind words mean a lot to our team, and we look forward to welcoming you back in the future!

8/10 Good

Malcolm

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
just slept one night, no issues
Stayed 1 night in Apr 2024
Response from Hotel Team on May 10, 2024
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you enjoyed your stay with us. Your kind words mean a lot to our team, and we look forward to welcoming you back in the future!

6/10 Okay

Ya

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Staffs are very loud in the early morning, woke me up before the alarm. Please ask for a room away from the lobby area.
Stayed 2 nights in Apr 2024
Response from Hotel Team on May 10, 2024
I'm sorry to hear that your sleep was disrupted by noise from the staff in the early morning. It's important for hotels to maintain a peaceful environment for their guests, especially during sleeping hours. Thank you for the tip about requesting a room away from the lobby area to avoid similar disturbances in the future. I hope your next stay will be more restful.

6/10 Okay

Deborah

Travelled with partner
Liked: Staff & service, property conditions & facilities
It was adequate for our needs.
Stayed 3 nights in Apr 2024
Response from Hotel Team on May 10, 2024
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you enjoyed your stay with us. Your kind words mean a lot to our team, and we look forward to welcoming you back in the future!

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights to do some hiking. Staff was super friendly, I got a room without a fridge by mistake but they accommodated me by offering their employee fridge for two small items..very clean and comfortable.. highly recommend.
Stayed 4 nights in Apr 2024
Response from Hotel Team on May 10, 2024
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you enjoyed your stay with us. Your kind words mean a lot to our team, and we look forward to welcoming you back in the future!

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value for the money and very clean.
Stayed 1 night in Apr 2024
Response from Hotel Team on May 10, 2024
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you enjoyed your stay with us. Your kind words mean a lot to our team, and we look forward to welcoming you back in the future!

8/10 Good

Brooke

Stayed 3 nights in Apr 2024
Response from Hotel Team on May 10, 2024
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you enjoyed your stay with us. Your kind words mean a lot to our team, and we look forward to welcoming you back in the future!

4/10 Poor

Ryan

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The tv and/or remote did not work properly both days and the hair dryer also did not work.
Stayed 2 nights in Apr 2024
Response from SureStay on Apr 16, 2024
We're sorry to hear about the issues you encountered with the TV, remote, and hair dryer during your stay. Your comfort and satisfaction are important to us, and we apologize for any inconvenience this may have caused. Rest assured, we will investigate these matters further and take the necessary steps to ensure they are resolved promptly. Thank you for bringing these issues to our attention, and we hope to have the opportunity to better serve you in the future. If there's anything else we can do to assist you, please don't hesitate to let us know.

8/10 Good

Kelly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room had a broken security lock and there is a space between the door and molding Could easily sit in the room Also, the room had a slight odor
Stayed 2 nights in Apr 2024
Response from Hotel Team on Apr 16, 2024
Thank you for bringing these concerns to our attention. We apologize for any inconvenience you experienced during your stay. Rest assured, we take matters of security and cleanliness very seriously, and we will address these issues promptly to ensure they are resolved. Your feedback is invaluable to us, and we hope to have the opportunity to better serve you in the future. Please don't hesitate to reach out if there's anything else we can do to improve your experience.

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice, comfortable beds, and clean room. Staff was very friendly.
Stayed 2 nights in Apr 2024
Response from Hotel Team on Apr 16, 2024
We're delighted to hear that you had a pleasant stay with us! Thank you for sharing your experience and for highlighting our comfortable beds, clean rooms, and friendly staff. We strive to provide exceptional service, and we're glad we could meet your expectations. We hope to have the pleasure of welcoming you back soon!

6/10 Okay

Kijun

Liked: Cleanliness
Overall good place, most of them easy access especially VT campus, and it is in the reasonable price
Stayed 1 night in Apr 2024
Response from Hotel on Apr 16, 2024
Thanks a bunch for your kind words! We're thrilled you had a great experience with us. Looking forward to serving you again soon!Best,

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
We were in town for spring family weekend at Virginia Tech and this hotel was perfect! We were a short drive from campus (about 10 minutes), staff was friendly, room was spacious (two queens) and I appreciate the grab and go breakfast in the mornings. Would definitely stay here again on our next visit!
Stayed 2 nights in Apr 2024
Response from Hotel Team on Apr 16, 2024
Thank you so much for your wonderful review! We're thrilled to hear that our hotel was the perfect fit for your spring family weekend at Virginia Tech. It's great to know that you found our location convenient, our staff friendly, and enjoyed our spacious rooms and grab-and-go breakfast. We can't wait to welcome you back on your next visit to the area!

8/10 Good

Ahmed

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
I think having more breakfast options would be a very big plus.
Stayed 2 nights in Apr 2024
Response from SureStay on Apr 16, 2024
Thank you for sharing your experience! We're delighted to hear that you enjoyed the pleasant surroundings and found our rooms and hotel to be clean and spacious. We look forward to welcoming you back in the future!

8/10 Good

Donovan, Waldorf

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good area around the property. The rooms and hotel are clean and spacious.
Stayed 1 night in Apr 2024
Response from SureStay on Apr 16, 2024
Thank you for sharing your experience! We're delighted to hear that you enjoyed the pleasant surroundings and found our rooms and hotel to be clean and spacious. We look forward to welcoming you back in the future!

2/10 Terrible

andrew

We booked on line to stay at Surestay in Butte Montana so I paid for reservation to find out there is no such hotel in Butte. So I called in to reservations and explained. She said sorry can’t cancel your room so we were out 125.00. Wow very upset.
Stayed 1 night in Apr 2024
Response from SureStay on Apr 13, 2024
Hello AndrewThank you for taking the time to share your feedback with us. We sincerely apologize that your recent stay did not meet your expectations.We understand that unforeseen circumstances can arise, and we regret any inconvenience you experienced. We appreciate your understanding regarding our cancellation policy. It allows us to maintain the high level of service and amenities that our guests expect.Your feedback is invaluable to us as we continuously strive to improve our guest experience. We have taken note of your concerns and will address them promptly to ensure that future guests do not encounter similar issues.We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve.Warm regards,

4/10 Poor

Dariush

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There was a smell of mold, and the smell of things to clear smell. But I think it was OK for the price.
Stayed 1 night in Apr 2024
Response from SureStay on Apr 13, 2024
Dariush,Thank you for taking the time to share your feedback with us. We appreciate your honesty and are glad to hear that overall, your stay met your expectations, especially considering the value you found in our accommodations.We apologize for any inconvenience caused by the smell of mold. Ensuring a comfortable and pleasant environment for our guests is of utmost importance to us, and we will promptly address this matter to prevent any recurrence.Your comments are invaluable to us as they help us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.If you have any further concerns or feedback, please do not hesitate to reach out to us directly.Warm regards,

8/10 Good

Rosemarie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean but did have a funny smell when we got there. The air was off so once we put that on it seemed to clear up. They should’ve had that taken care of prior to arrival.
Stayed 2 nights in Apr 2024
Response from SureStay on Apr 8, 2024
Thank you for your feedback. We apologize for any inconvenience caused by the initial smell in the room. We'll address this with our team to ensure a more seamless experience for future guests. We're glad to hear that turning on the air helped clear it up, and we appreciate your understanding. We hope to welcome you back for an even better stay in the future.

8/10 Good

Kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good value.
Stayed 1 night in Apr 2024
Response from Hotel Team on Apr 8, 2024
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Looking forward to welcoming you back soon!

6/10 Okay

Thomas

Stayed 1 night in Apr 2024
Response from Hotel Team on May 10, 2024
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you enjoyed your stay with us. Your kind words mean a lot to our team, and we look forward to welcoming you back in the future!

8/10 Good

Trung

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is good
Stayed 1 night in Apr 2024
Response from Hotel Team on Apr 8, 2024
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Looking forward to welcoming you back soon!

8/10 Good

Lorelei, Germantown

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 1 night in Apr 2024
Response from SureStay on Apr 8, 2024
We truly appreciate your positive feedback! It brings us joy to know that you enjoyed your experience with us. We can't wait to have the pleasure of hosting you again soon!

10/10 Excellent

Kelley

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Hotel Team on Apr 8, 2024
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Looking forward to welcoming you back soon!

4/10 Poor

Sarah

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from SureStay on Apr 8, 2024
Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience fell short of expectations. Your satisfaction is our top priority, and we're committed to making improvements based on your comments. We appreciate your valuable input, and we hope to have the opportunity to welcome you back in the future for a much-improved stay. If there's anything specific we can do to make amends or if you have any further feedback, please feel free to reach out to us directly. We're here to ensure your next visit exceeds your expectations. Thank you for your understanding and support.

6/10 Okay

Maria

Liked: Staff & service
It was on
Stayed 1 night in Mar 2024
Response from Hotel Team on Apr 1, 2024
We're sincerely sorry to hear about your experience. Your feedback is invaluable to us, and we're committed to making things right. Please reach out to our team directly so we can address your concerns and ensure your next stay exceeds expectations. We truly value your patronage.

10/10 Excellent

Mark

Stayed 1 night in Mar 2024
Response from Hotel Team on Apr 16, 2024
Hello Mark,Thanks a bunch for your kind words! We're thrilled you had a great experience with us. Looking forward to serving you again soon!Best,

2/10 Terrible

Ashley

Stayed 2 nights in Mar 2024
Response from SureStay on Apr 13, 2024
Ashley,Thank you for taking the time to share your feedback with us. We're sorry to hear that your recent stay did not meet your expectations.Your satisfaction is incredibly important to us, and we would like to understand more about your experience to address any issues you encountered. Could you please provide us with further details about what went wrong during your stay?Your input is invaluable as it helps us identify areas for improvement and ensures that future guests have a more enjoyable experience. We sincerely apologize for any inconvenience you experienced and would greatly appreciate the opportunity to make things right.Please feel free to reach out to us directly with any additional feedback or concerns you may have. We hope to have the chance to welcome you back and provide you with the exceptional stay you deserve.Warm regards,

8/10 Good

Martha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My room was clean.
Stayed 1 night in Mar 2024
Response from Hotel Team on Apr 1, 2024
We appreciate your feedback and are delighted to hear that you enjoyed your stay with us. Your satisfaction is our utmost priority, and we look forward to the opportunity to host you again, ensuring an even more memorable experience in the future. Wishing you safe and pleasant travels until we have the pleasure of welcoming you back!

6/10 Okay

Camila

Liked: Cleanliness, staff & service, property conditions & facilities
I felt safe, staff was very nice and the room was somewhat small, but clean and comfortable. No mini-fridge in the room I was in, bring a small cooler if you need to keep some things cold.
Stayed 1 night in Mar 2024
Response from SureStay on Apr 1, 2024
We're genuinely sorry to hear about your experience and deeply apologize for the inconvenience caused. Maintaining a high standard of cleanliness and comfort is paramount to us, and we're committed to investigating and rectifying the issues you encountered. Please connect with us directly so we can address your concerns promptly and ensure a much-improved experience should you choose to give us another chance.

10/10 Excellent

Muthukumar

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location whoever visits VT
Stayed 1 night in Mar 2024
Response from Hotel Team on Apr 1, 2024
We appreciate your feedback and are delighted to hear that you enjoyed your stay with us. Your satisfaction is our utmost priority, and we look forward to the opportunity to host you again, ensuring an even more memorable experience in the future. Wishing you safe and pleasant travels until we have the pleasure of welcoming you back!

8/10 Good

Matthew, Morrisville

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely staff- perfect stop off-
Stayed 1 night in Mar 2024
Response from Hotel Team on Apr 1, 2024
We appreciate your feedback and are delighted to hear that you enjoyed your stay with us. Your satisfaction is our utmost priority, and we look forward to the opportunity to host you again, ensuring an even more memorable experience in the future. Wishing you safe and pleasant travels until we have the pleasure of welcoming you back!

8/10 Good

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Very comfortable stay. Only criticism is that you could hear traffic from the road sometimes. We were still able to sleep so not that bad.
Stayed 1 night in Mar 2024
Response from Hotel Team on Apr 1, 2024
We appreciate your feedback and are delighted to hear that you enjoyed your stay with us. Your satisfaction is our utmost priority, and we look forward to the opportunity to host you again, ensuring an even more memorable experience in the future. Wishing you safe and pleasant travels until we have the pleasure of welcoming you back!

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, property conditions & facilities
Comfortable, easy access, nice place
Stayed 1 night in Mar 2024
Response from Hotel Team on Apr 1, 2024
Thank you so much for your kind words! We're thrilled to hear that you had a wonderful stay with us. Your happiness is our top priority, and we can't wait to welcome you back for another memorable experience. Safe travels until then!

2/10 Terrible

Lea

Travelled with family
Disliked: Property conditions & facilities
We could not stay at this hotel. We left after looking at two different rooms on different floors. Both rooms had wrinkled sheets on the beds. The first room had a stained pillowcase and trash on the floor. The second room had a cockroach leg on the bed and hair on a wrinkled pillowcase. These rooms did not look like they had been cleaned or taken care of. It was not a place that I wanted to sleep or my kids to sleep.
Stayed 2 nights in Mar 2024
Response from Hotel Team on Apr 1, 2024
We're deeply troubled to hear about your experience and sincerely apologize for the unacceptable conditions you encountered. This does not reflect the high standards we strive to uphold. Your feedback is invaluable, and we're taking immediate action to address these issues with our housekeeping team to prevent recurrence. Please reach out to us directly so we can make this right and hopefully regain your trust in our hotel.

8/10 Good

Joanne

Liked: Staff & service, amenities, property conditions & facilities
Clean
Stayed 1 night in Mar 2024
Response from SureStay on Apr 1, 2024
Thank you so much for your kind words! We're thrilled to hear that you had a wonderful stay with us. Your happiness is our top priority, and we can't wait to welcome you back for another memorable experience. Safe travels until then!

10/10 Excellent

Amanda

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Easy to get to
Stayed 1 night in Feb 2024
Response from SureStay on Apr 1, 2024
Thank you so much for your kind words! We're thrilled to hear that you had a wonderful stay with us. Your happiness is our top priority, and we can't wait to welcome you back for another memorable experience. Safe travels until then!

8/10 Good

Jamie, Pulaski

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great Property, would be nice to have room with hot tubs, but I digress. Consider staying here. The hibachi beside the hotel is very good as well
Stayed 1 night in Jan 2024
Response from SureStay on Apr 1, 2024
Thank you for your feedback! We're delighted you enjoyed your stay with us and appreciated the nearby dining options. We'll certainly consider your suggestion regarding hot tubs. Looking forward to welcoming you back soon!

10/10 Excellent

Brenona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It's an older hotel but clean with friendly staff. The TV was fuzzy, which cleared if you toggled the wires on the box.
Stayed 1 night in Feb 2024
Response from SureStay on Feb 26, 2024
Brendan,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. We strive to provide exceptional experiences, and knowing that you had a great time means the world to us. We can't wait to welcome you back again soon!

10/10 Excellent

Tiffany

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was really nice. It was convenient to the highway and lots of eating places and shopping places
Stayed 1 night in Feb 2024
Response from SureStay on Feb 26, 2024
Dear Tiffany,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. We strive to provide exceptional experiences, and knowing that you had a great time means the world to us. We can't wait to welcome you back again soon!

8/10 Good

Sasikala

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good stay!
Stayed 1 night in Feb 2024
Response from SureStay on Feb 26, 2024
Dear Sasikala,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. We strive to provide exceptional experiences, and knowing that you had a great time means the world to us. We can't wait to welcome you back again soon!

8/10 Good

Rhonda

Liked: Staff & service, room comfort
A decent, if somewhat older option
Pluses - friendly staff, good location, comfortable bed (if you like a soft bed, which I do), good price Minuses - room was a bit 'worn' - torn cushion on sofa for example and was a bit 'dusty' - not super freshly cleaned. Breakfast options limited.
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 15, 2024
Dear Rhonda,Thank you for your positive review! We're thrilled you've chosen to stay with us multiple times and appreciate your kind words about our clean facilities, friendly staff, and convenient location near Virginia Tech and restaurants. We look forward to hosting you again soon!Best,Hotel Management

10/10 Excellent

James

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean Rooms
The rooms were great with microwave and mini fridge. Perfect for a longer stay.
Stayed 4 nights in Jan 2024
Response from SureStay on Feb 15, 2024
Dear James,Thank you for your positive review! We're thrilled you've chosen to stay with us multiple times and appreciate your kind words about our clean facilities, friendly staff, and convenient location near Virginia Tech and restaurants. We look forward to hosting you again soon!Best,Hotel Management

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was reasonably priced
Stayed 1 night in Jan 2024
Response from SureStay on Jan 18, 2024
Michael,Thank you for your kind words! We're thrilled to hear you enjoyed your stay. Looking forward to welcoming you back soon!Best regards,Your Hotel Team

6/10 Okay

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kind of gross, you get what you pay for I guess.
We had 2 rooms. One did not have a safety lock on the door, the other had a clogged toilet when we got there. We checked in a bedtime so by the time we noticed the toilet was clogged we were just ready to go to sleep. When I let them know the next morning, they said they couldn’t change us to another room since we had already stayed one night and offered to give me a plunger. Uh no. They did end up plunging the toilet while we were out for the day. It’s dated and not particularly clean and the staff was helpful or even particular polite.
Stayed 2 nights in Jan 2024
Response from SureStay on Jan 18, 2024
Dear guest,We apologize for the inconvenience you faced during your stay. Your feedback is important to us, and we regret that we did not meet your expectations. Rest assured, we are addressing the issues raised and taking steps to ensure a more pleasant experience for our guests. Thank you for bringing this to our attention.Sincerely,Your Hotel Management

10/10 Excellent

Kyin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from SureStay on Jan 18, 2024
Kyin,Thank you for your kind words! We're thrilled to hear you enjoyed your stay. Looking forward to welcoming you back soon!Best regards,Your Hotel Team

10/10 Excellent

Erica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed here several times. Always clean and friendly staff. Close to restaurants and Virginia Tech.
Response from Hotel Management on Jan 27, 2024
Dear Erica,Thank you for your positive review! We're thrilled you've chosen to stay with us multiple times and appreciate your kind words about our clean facilities, friendly staff, and convenient location near Virginia Tech and restaurants. We look forward to hosting you again soon!Best,Hotel Management

10/10 Excellent

Orchid, Falls Church

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from SureStay on Jan 18, 2024
Dear guest,Thank you for your kind words! We're thrilled to hear you enjoyed your stay. Looking forward to welcoming you back soon!Best regards,Your Hotel Team