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Place is terrible! Wasn’t told until I got to the property that it’s an extra $50 fee for early check in and that was after she told me the rooms were ready. Charging $50 to just go in and drop my suitcase is ridiculous! My parents room was flooded and all they did was put towels down. Never offered to move them to another room. My room the toilet handle was broken and the shower dial to turn the water on was broken. Never again!! Manager submitted our complaints to the former owner for possible reimbursement being that I booked under the former owner’s
Patricia
Stayed 1 night in May 2024
Response from Hotel on May 10, 2024
I'm really sorry to hear about your disappointing experience. It sounds like there were several issues that impacted your stay negatively, from unexpected fees to maintenance problems and a lack of satisfactory response from the staff. It's definitely frustrating when your expectations aren't met, especially when you're paying for a service.The hotel did not charge you the 50 and the room was not flooded after inspection. If you haven't already, it might be worth reaching out to the current management directly to express your concerns and see if they can offer any resolution or compensation for the inconveniences you faced. Hopefully, they'll take your feedback seriously and work to improve the situation for future guests.
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you enjoyed your stay with us. Your kind words mean a lot to our team, and we look forward to welcoming you back in the future!
6/10 Okay
Kerry
May 9, 2024
Tv didn’t work
Kerry
Stayed 1 night in May 2024
Response from Hotel on May 10, 2024
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you enjoyed your stay with us. Your kind words mean a lot to our team, and we look forward to welcoming you back in the future!
Nice clean, safe, and convenient hotel to I81 or 460.
John
Stayed 1 night in May 2024
Response from Hotel Team on May 10, 2024
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you enjoyed your stay with us. Your kind words mean a lot to our team, and we look forward to welcoming you back in the future!
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you enjoyed your stay with us. Your kind words mean a lot to our team, and we look forward to welcoming you back in the future!
Staffs are very loud in the early morning, woke me up before the alarm. Please ask for a room away from the lobby area.
Ya
Stayed 2 nights in Apr 2024
Response from Hotel Team on May 10, 2024
I'm sorry to hear that your sleep was disrupted by noise from the staff in the early morning. It's important for hotels to maintain a peaceful environment for their guests, especially during sleeping hours. Thank you for the tip about requesting a room away from the lobby area to avoid similar disturbances in the future. I hope your next stay will be more restful.
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you enjoyed your stay with us. Your kind words mean a lot to our team, and we look forward to welcoming you back in the future!
Stayed 4 nights to do some hiking. Staff was super friendly, I got a room without a fridge by mistake but they accommodated me by offering their employee fridge for two small items..very clean and comfortable.. highly recommend.
Denise
Stayed 4 nights in Apr 2024
Response from Hotel Team on May 10, 2024
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you enjoyed your stay with us. Your kind words mean a lot to our team, and we look forward to welcoming you back in the future!
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you enjoyed your stay with us. Your kind words mean a lot to our team, and we look forward to welcoming you back in the future!
8/10 Good
Brooke
Apr 15, 2024
Brooke
Stayed 3 nights in Apr 2024
Response from Hotel Team on May 10, 2024
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you enjoyed your stay with us. Your kind words mean a lot to our team, and we look forward to welcoming you back in the future!
The tv and/or remote did not work properly both days and the hair dryer also did not work.
Ryan
Stayed 2 nights in Apr 2024
Response from SureStay on Apr 16, 2024
We're sorry to hear about the issues you encountered with the TV, remote, and hair dryer during your stay. Your comfort and satisfaction are important to us, and we apologize for any inconvenience this may have caused. Rest assured, we will investigate these matters further and take the necessary steps to ensure they are resolved promptly. Thank you for bringing these issues to our attention, and we hope to have the opportunity to better serve you in the future. If there's anything else we can do to assist you, please don't hesitate to let us know.
My room had a broken security lock and there is a space between the door and molding
Could easily sit in the room
Also, the room had a slight odor
Kelly
Stayed 2 nights in Apr 2024
Response from Hotel Team on Apr 16, 2024
Thank you for bringing these concerns to our attention. We apologize for any inconvenience you experienced during your stay. Rest assured, we take matters of security and cleanliness very seriously, and we will address these issues promptly to ensure they are resolved. Your feedback is invaluable to us, and we hope to have the opportunity to better serve you in the future. Please don't hesitate to reach out if there's anything else we can do to improve your experience.
Very nice, comfortable beds, and clean room. Staff was very friendly.
Robert
Stayed 2 nights in Apr 2024
Response from Hotel Team on Apr 16, 2024
We're delighted to hear that you had a pleasant stay with us! Thank you for sharing your experience and for highlighting our comfortable beds, clean rooms, and friendly staff. We strive to provide exceptional service, and we're glad we could meet your expectations. We hope to have the pleasure of welcoming you back soon!
6/10 Okay
Kijun
Apr 14, 2024
Liked: Cleanliness
Overall good place, most of them easy access especially VT campus, and it is in the reasonable price
Kijun
Stayed 1 night in Apr 2024
Response from Hotel on Apr 16, 2024
Thanks a bunch for your kind words! We're thrilled you had a great experience with us. Looking forward to serving you again soon!Best,
We were in town for spring family weekend at Virginia Tech and this hotel was perfect! We were a short drive from campus (about 10 minutes), staff was friendly, room was spacious (two queens) and I appreciate the grab and go breakfast in the mornings. Would definitely stay here again on our next visit!
Stephanie
Stayed 2 nights in Apr 2024
Response from Hotel Team on Apr 16, 2024
Thank you so much for your wonderful review! We're thrilled to hear that our hotel was the perfect fit for your spring family weekend at Virginia Tech. It's great to know that you found our location convenient, our staff friendly, and enjoyed our spacious rooms and grab-and-go breakfast. We can't wait to welcome you back on your next visit to the area!
8/10 Good
Ahmed
Travelled with family, Travelled with family and small children
Apr 14, 2024
Liked: Cleanliness, staff & service, amenities
I think having more breakfast options would be a very big plus.
Ahmed
Stayed 2 nights in Apr 2024
Response from SureStay on Apr 16, 2024
Thank you for sharing your experience! We're delighted to hear that you enjoyed the pleasant surroundings and found our rooms and hotel to be clean and spacious. We look forward to welcoming you back in the future!
Good area around the property. The rooms and hotel are clean and spacious.
Donovan
Stayed 1 night in Apr 2024
Response from SureStay on Apr 16, 2024
Thank you for sharing your experience! We're delighted to hear that you enjoyed the pleasant surroundings and found our rooms and hotel to be clean and spacious. We look forward to welcoming you back in the future!
2/10 Terrible
andrew
Apr 12, 2024
We booked on line to stay at Surestay in Butte Montana so I paid for reservation to find out there is no such hotel in Butte. So I called in to reservations and explained. She said sorry can’t cancel your room so we were out 125.00. Wow very upset.
andrew
Stayed 1 night in Apr 2024
Response from SureStay on Apr 13, 2024
Hello AndrewThank you for taking the time to share your feedback with us. We sincerely apologize that your recent stay did not meet your expectations.We understand that unforeseen circumstances can arise, and we regret any inconvenience you experienced. We appreciate your understanding regarding our cancellation policy. It allows us to maintain the high level of service and amenities that our guests expect.Your feedback is invaluable to us as we continuously strive to improve our guest experience. We have taken note of your concerns and will address them promptly to ensure that future guests do not encounter similar issues.We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve.Warm regards,
4/10 Poor
Dariush
Travelled with family
Apr 12, 2024
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There was a smell of mold, and the smell of things to clear smell. But I think it was OK for the price.
Dariush
Stayed 1 night in Apr 2024
Response from SureStay on Apr 13, 2024
Dariush,Thank you for taking the time to share your feedback with us. We appreciate your honesty and are glad to hear that overall, your stay met your expectations, especially considering the value you found in our accommodations.We apologize for any inconvenience caused by the smell of mold. Ensuring a comfortable and pleasant environment for our guests is of utmost importance to us, and we will promptly address this matter to prevent any recurrence.Your comments are invaluable to us as they help us identify areas for improvement. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience.If you have any further concerns or feedback, please do not hesitate to reach out to us directly.Warm regards,
The room was clean but did have a funny smell when we got there. The air was off so once we put that on it seemed to clear up. They should’ve had that taken care of prior to arrival.
Rosemarie
Stayed 2 nights in Apr 2024
Response from SureStay on Apr 8, 2024
Thank you for your feedback. We apologize for any inconvenience caused by the initial smell in the room. We'll address this with our team to ensure a more seamless experience for future guests. We're glad to hear that turning on the air helped clear it up, and we appreciate your understanding. We hope to welcome you back for an even better stay in the future.
Thank you for your kind words! We're delighted to hear that you had a great experience with us. Looking forward to welcoming you back soon!
6/10 Okay
Thomas
Apr 7, 2024
Thomas
Stayed 1 night in Apr 2024
Response from Hotel Team on May 10, 2024
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you enjoyed your stay with us. Your kind words mean a lot to our team, and we look forward to welcoming you back in the future!
We truly appreciate your positive feedback! It brings us joy to know that you enjoyed your experience with us. We can't wait to have the pleasure of hosting you again soon!
Thank you for taking the time to share your feedback with us. We're truly sorry to hear that your experience fell short of expectations. Your satisfaction is our top priority, and we're committed to making improvements based on your comments. We appreciate your valuable input, and we hope to have the opportunity to welcome you back in the future for a much-improved stay. If there's anything specific we can do to make amends or if you have any further feedback, please feel free to reach out to us directly. We're here to ensure your next visit exceeds your expectations. Thank you for your understanding and support.
6/10 Okay
Maria
Mar 29, 2024
Liked: Staff & service
It was on
Maria
Stayed 1 night in Mar 2024
Response from Hotel Team on Apr 1, 2024
We're sincerely sorry to hear about your experience. Your feedback is invaluable to us, and we're committed to making things right. Please reach out to our team directly so we can address your concerns and ensure your next stay exceeds expectations. We truly value your patronage.
10/10 Excellent
Mark
Mar 27, 2024
Mark
Stayed 1 night in Mar 2024
Response from Hotel Team on Apr 16, 2024
Hello Mark,Thanks a bunch for your kind words! We're thrilled you had a great experience with us. Looking forward to serving you again soon!Best,
2/10 Terrible
Ashley
Mar 23, 2024
Ashley
Stayed 2 nights in Mar 2024
Response from SureStay on Apr 13, 2024
Ashley,Thank you for taking the time to share your feedback with us. We're sorry to hear that your recent stay did not meet your expectations.Your satisfaction is incredibly important to us, and we would like to understand more about your experience to address any issues you encountered. Could you please provide us with further details about what went wrong during your stay?Your input is invaluable as it helps us identify areas for improvement and ensures that future guests have a more enjoyable experience. We sincerely apologize for any inconvenience you experienced and would greatly appreciate the opportunity to make things right.Please feel free to reach out to us directly with any additional feedback or concerns you may have. We hope to have the chance to welcome you back and provide you with the exceptional stay you deserve.Warm regards,
We appreciate your feedback and are delighted to hear that you enjoyed your stay with us. Your satisfaction is our utmost priority, and we look forward to the opportunity to host you again, ensuring an even more memorable experience in the future. Wishing you safe and pleasant travels until we have the pleasure of welcoming you back!
I felt safe, staff was very nice and the room was somewhat small, but clean and comfortable. No mini-fridge in the room I was in, bring a small cooler if you need to keep some things cold.
Camila
Stayed 1 night in Mar 2024
Response from SureStay on Apr 1, 2024
We're genuinely sorry to hear about your experience and deeply apologize for the inconvenience caused. Maintaining a high standard of cleanliness and comfort is paramount to us, and we're committed to investigating and rectifying the issues you encountered. Please connect with us directly so we can address your concerns promptly and ensure a much-improved experience should you choose to give us another chance.
We appreciate your feedback and are delighted to hear that you enjoyed your stay with us. Your satisfaction is our utmost priority, and we look forward to the opportunity to host you again, ensuring an even more memorable experience in the future. Wishing you safe and pleasant travels until we have the pleasure of welcoming you back!
We appreciate your feedback and are delighted to hear that you enjoyed your stay with us. Your satisfaction is our utmost priority, and we look forward to the opportunity to host you again, ensuring an even more memorable experience in the future. Wishing you safe and pleasant travels until we have the pleasure of welcoming you back!
Very comfortable stay. Only criticism is that you could hear traffic from the road sometimes. We were still able to sleep so not that bad.
Mary
Stayed 1 night in Mar 2024
Response from Hotel Team on Apr 1, 2024
We appreciate your feedback and are delighted to hear that you enjoyed your stay with us. Your satisfaction is our utmost priority, and we look forward to the opportunity to host you again, ensuring an even more memorable experience in the future. Wishing you safe and pleasant travels until we have the pleasure of welcoming you back!
Thank you so much for your kind words! We're thrilled to hear that you had a wonderful stay with us. Your happiness is our top priority, and we can't wait to welcome you back for another memorable experience. Safe travels until then!
2/10 Terrible
Lea
Travelled with family
Mar 10, 2024
Disliked: Property conditions & facilities
We could not stay at this hotel. We left after looking at two different rooms on different floors. Both rooms had wrinkled sheets on the beds. The first room had a stained pillowcase and trash on the floor. The second room had a cockroach leg on the bed and hair on a wrinkled pillowcase.
These rooms did not look like they had been cleaned or taken care of. It was not a place that I wanted to sleep or my kids to sleep.
Lea
Stayed 2 nights in Mar 2024
Response from Hotel Team on Apr 1, 2024
We're deeply troubled to hear about your experience and sincerely apologize for the unacceptable conditions you encountered. This does not reflect the high standards we strive to uphold. Your feedback is invaluable, and we're taking immediate action to address these issues with our housekeeping team to prevent recurrence. Please reach out to us directly so we can make this right and hopefully regain your trust in our hotel.
Thank you so much for your kind words! We're thrilled to hear that you had a wonderful stay with us. Your happiness is our top priority, and we can't wait to welcome you back for another memorable experience. Safe travels until then!
Thank you so much for your kind words! We're thrilled to hear that you had a wonderful stay with us. Your happiness is our top priority, and we can't wait to welcome you back for another memorable experience. Safe travels until then!
Great Property, would be nice to have room with hot tubs, but I digress.
Consider staying here. The hibachi beside the hotel is very good as well
Jamie
Stayed 1 night in Jan 2024
Response from SureStay on Apr 1, 2024
Thank you for your feedback! We're delighted you enjoyed your stay with us and appreciated the nearby dining options. We'll certainly consider your suggestion regarding hot tubs. Looking forward to welcoming you back soon!
It's an older hotel but clean with friendly staff. The TV was fuzzy, which cleared if you toggled the wires on the box.
Brenona
Stayed 1 night in Feb 2024
Response from SureStay on Feb 26, 2024
Brendan,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. We strive to provide exceptional experiences, and knowing that you had a great time means the world to us. We can't wait to welcome you back again soon!
This hotel was really nice. It was convenient to the highway and lots of eating places and shopping places
Tiffany
Stayed 1 night in Feb 2024
Response from SureStay on Feb 26, 2024
Dear Tiffany,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. We strive to provide exceptional experiences, and knowing that you had a great time means the world to us. We can't wait to welcome you back again soon!
Dear Sasikala,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your stay with us. We strive to provide exceptional experiences, and knowing that you had a great time means the world to us. We can't wait to welcome you back again soon!
8/10 Good
Rhonda
Feb 10, 2024
Liked: Staff & service, room comfort
A decent, if somewhat older option
Pluses - friendly staff, good location, comfortable bed (if you like a soft bed, which I do), good price
Minuses - room was a bit 'worn' - torn cushion on sofa for example and was a bit 'dusty' - not super freshly cleaned. Breakfast options limited.
Rhonda
Stayed 2 nights in Feb 2024
Response from Hotel Management on Feb 15, 2024
Dear Rhonda,Thank you for your positive review! We're thrilled you've chosen to stay with us multiple times and appreciate your kind words about our clean facilities, friendly staff, and convenient location near Virginia Tech and restaurants. We look forward to hosting you again soon!Best,Hotel Management
The rooms were great with microwave and mini fridge. Perfect for a longer stay.
James
Stayed 4 nights in Jan 2024
Response from SureStay on Feb 15, 2024
Dear James,Thank you for your positive review! We're thrilled you've chosen to stay with us multiple times and appreciate your kind words about our clean facilities, friendly staff, and convenient location near Virginia Tech and restaurants. We look forward to hosting you again soon!Best,Hotel Management
Michael,Thank you for your kind words! We're thrilled to hear you enjoyed your stay. Looking forward to welcoming you back soon!Best regards,Your Hotel Team
We had 2 rooms. One did not have a safety lock on the door, the other had a clogged toilet when we got there. We checked in a bedtime so by the time we noticed the toilet was clogged we were just ready to go to sleep. When I let them know the next morning, they said they couldn’t change us to another room since we had already stayed one night and offered to give me a plunger. Uh no. They did end up plunging the toilet while we were out for the day. It’s dated and not particularly clean and the staff was helpful or even particular polite.
Verified traveller
Stayed 2 nights in Jan 2024
Response from SureStay on Jan 18, 2024
Dear guest,We apologize for the inconvenience you faced during your stay. Your feedback is important to us, and we regret that we did not meet your expectations. Rest assured, we are addressing the issues raised and taking steps to ensure a more pleasant experience for our guests. Thank you for bringing this to our attention.Sincerely,Your Hotel Management
Kyin,Thank you for your kind words! We're thrilled to hear you enjoyed your stay. Looking forward to welcoming you back soon!Best regards,Your Hotel Team
We’ve stayed here several times. Always clean and friendly staff. Close to restaurants and Virginia Tech.
Erica
Response from Hotel Management on Jan 27, 2024
Dear Erica,Thank you for your positive review! We're thrilled you've chosen to stay with us multiple times and appreciate your kind words about our clean facilities, friendly staff, and convenient location near Virginia Tech and restaurants. We look forward to hosting you again soon!Best,Hotel Management
Dear guest,Thank you for your kind words! We're thrilled to hear you enjoyed your stay. Looking forward to welcoming you back soon!Best regards,Your Hotel Team