Florian's Gate Tours and Activities

Avoid this property at all costs. We booked Liv Apartments specifically because breakfast was included and delivered to the room. On arrival, we were wrongly told we had to pay extra and had to spend hours arguing before they honoured the booking. After one correct breakfast, they ignored our meal choices and repeatedly delivered the same meat breakfasts despite my partner being vegan. They then stopped responding to calls and messages altogether. To make matters worse, the apartment itself was in poor condition: broken windows, a broken hairdryer, a broken shower head, and towels that smelled terrible. Customer service was non-existent, communication was ignored, and the services advertised were simply not provided. This was one of the worst accommodation experiences I've had, and I cannot recommend this property to anyone. Also avoid as there is active tram line outside the property that won't let you sleep.

I chose this Hotel based on location and good reviews about comfortable beds. The location was very central however it is on a very busy street and there is a lot of noise. The bed was the hardest I have ever slept on. I like a medium firm mattress but the mattress in our room was as hard as a rock and made for a very uncomfortable sleep, we stayed for four nights. other than the street noise which the Hotel has no control over the Hotel itself was very nice. The staff were pleasant but I read lots of reviews about comfortable beds so was extremely annoyed to find such an uncomfortable hard bed in our room.

Nous étions situés dans la vielle ville. Emplacement exceptionnelle. L’endroit est très convivial et le personnel charmant