Ratings based on 325 Verified Reviews

4.0 out of 5
86% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
3 out of 5
by A verified traveller from UK

Below expectations

Posted 17-Apr-2017
Pros: Besides one member of staff, the rest were very warm and welcoming
Cons: Rooms updated and better breakfast
Location: This was excellent!
I was expecting a better room for a 4 star hotel! The ground floor room that was given to us was infested with mosquitoes so we asked a member of staff to change our room. Unfortunately I do not know his name (his shift was at about 6pm) but he was extremely rude and very unhelpful! He was very reluctant to offer any kind of help and immediately said the hotel was full. I have to say that besides him, the rest of the staff was lovely! The next morning we spoke to the people behind reception and they gave us a room on the first floor straight away. The room was now better but even the breakfast was very basic. I would not stay in this hotel again.
4 out of 5
Recommended
for Everyone
by A verified traveller

Florence

Posted 15-Dec-2016
Pros: Cozy
Cons: Not sure
Location: Very good location. Close to all.
Loved it! Cozy. Nice breakfast buffet. Pleasant people.
3 out of 5
by A verified traveller

Posted 28-Oct-2016 on Hotels
Very noisy No a/c Otherwise clean Can't be a 4 star with no a/c
5 out of 5
Recommended
for Everyone
by A verified traveller from san francisco calif

Nice hotel close to everything you need to see

Posted 3-Oct-2016
Florence is a great city the hotel is located in very central place good restaurant shopping
4 out of 5
by A verified traveller

GOOD LOCATION AND FRONT DESK PEOPLE VERY NICE FRIE

Posted 26-Sep-2016 on Hotels
PEOPLE FROM THE DINNING ROOM WERE NOT TO FRIENDLY. THEY WERE COMPLAINING BECAUSE THEY DO NOT HAVE A TABLE WITH 4 SEATS AND WE HAD TO MOVE ONE CHAIR FROM ONE TABLE TO THE OTHER AND THEY GOT MAD.
2 out of 5
by A verified traveller from Australia

Would not recommend.

Posted 26-Sep-2016
Pros: Very little - quite claustrophobic.
Cons: Probably nothing - it is what it is, but it's not four star.
Location: Close to train station.
Staff generally unfriendly and unhelpful. Room very basic - not four star in any way.
4 out of 5
Recommended
for Everyone
by A verified traveller from Australia

Nice hotel..

Posted 15-Sep-2016
Nice hotel near train station. Friendly staff. Close to a few bars n restaurants. Nice breakfast
3 out of 5
by A verified traveller

Decent but not 4 star.

Posted 9-Sep-2016 on Hotels
Definitely not a 4 star hotel. More like 3 star. Good if you need a decent place close to the train station. But not like other 4 star hotels I have stayed at in Florence.
5 out of 5
Recommended
for Everyone
by A verified traveller from surrey, uk.

Lovely hotel with lots of character.

Posted 8-Sep-2016
Pros: Comfortable, cool rooms. Beautiful decoration on breakfast room ceiling.
Location: Close to the station (but no noise from it) and main attractions. Duomo, cathedral and Bell tower, plenty of churches, museums, galleries, shops.
Very comfortable hotel with friendly and helpful staff. Well situated with most of the main attractions within walking distance.
4 out of 5
Recommended
for Everyone
by A verified traveller from Canada

Great location.

Posted 4-Sep-2016
Pros: The location was great and the rooms had a lot of charm.
Location: You are right in the heart of Florence - no more than a 10 minute walk to the Duomo.
Staff were excellent - they provided great tips for places to eat, and, when we asked to be moved off the street to a quieter room they were very helpful.