Ratings based on 287 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
85% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
5out of 5
by A verified traveller fromAustin, TX

Great Hotel near train station and attractions

Posted 16-May-2016
Pros: Art. Architecture. Breakfast. Location.
Location: All attractions are close as is the train station.
Hotel is a jewel. Inside a very old building. The frescoed ceilings say it all. Our room (14) was incredible; bed was comfortable; bath was marble and overlooked courtyard. Breakfast in the courtyard was luxurious. Location is near train station. Good location for Duomo and other attractions. And, of course, gelato. Highly recommended. Art in this hotel is worth the stay.
5out of 5
by A verified traveller

Nice hotel in good location

Posted 7-Mar-2016
Good hotel for the price in excellent location. Close to train station and all sights
5out of 5
by West

This traveller left a rating score only Posted 10-Jan-2016 on Hotels
4out of 5
by A verified traveller


Posted 10-Jan-2016
Pros: ロケーション
Cons: 朝食メニュー
サンタマリアノヴェッラ教会・サンタマリアノヴェッラ駅及び繁華街にも近く最高のロケーション。付近にはミニマートも多数で日用品も簡単に手に入れられ, 中国料理店・日本料理店が集まるエリアにもほど近い。
3out of 5
by A verified traveller fromLondon

OK, good location but not luxurious

Posted 9-Jan-2016
Pros: Location, larger room (once we had moved)
Cons: More choice at breakfast, make sure all windows close properly for sound insulation.
Location: Close to Santa Maria Novella station for trips to Pisa, Siena etc, close to Santa Maria Novella church for beautiful frescos, easy walk into centre.
We stayed here for 6 nights as a family of 4. We started in a quadruple which was small and lacking in surfaces to put things but worse still was noisy. Traffic noise seemed to come straight in (I think maybe the windows weren't able to close properly). However, things looked up when we were moved to a larger room on the second night which was much quieter so thanks to the staff for dealing with that for us. The hotel has no real facilities to speak of but is fine as a base for sightseeing due to its location by Piazza Santa Maria Novella, close to the station. Although it is an old building, we still expected a bit more quality in terms of decor and furniture from a 4 star (although I suspect that isn't what the stars mean in Italy). Breakfast would be improved by a larger choice of cereal, fresh fruit juice, choice of milk and the option of ordering cooked eggs, although there were hard boiled eggs as well as some nice cake, rolls, wide choice of teas and fruit. Wifi was OK in the breakfast room and in the hall (near the router) but almost non-existent in the room. Overall, we enjoyed our stay once we got moved to the larger room, but don't expect a particularly luxurious experience.
Comment from Hotel Management
15-Jan-2016 by Riccardo Zucconi, Hotel Management
we thank you for posting your feedback, any advice is valuable to improve our job. We are sorry you were disappointed by your first room because of the noise; although our rooms are all double glazed you will comprehend it could happen when you are in the heart of the city centre and in high season. Anyway as you recognize, our staff did their best to assign you another room. Our hotel is a Historical Renaissance Palace dated 15th Century, refurbished with antique furniture under protection of Fine Arts, constantly some furnishings are removed for restoration and maintenance. Regarding the wifi, we recently ordered a new Wi-Fi facility to improve the service. Sure you will find it better on your next visit. We really look forward to welcoming you back. Regards
4out of 5
by A verified traveller

Hotel recomendable excepto por internet

Posted 1-Jan-2016
Hotel muy bien ubicado. Todo genial excepto la conexión a internet, la cual fue pésima
4out of 5
by A verified traveller

Posted 27-Dec-2015
A comfortable hotel very close to the city centre and main monument. Clean room, nice breakfast and gentle staff.
3out of 5
by Lincoln fromPerth, Australia

Good location and quiet

Posted 22-Dec-2015 on Hotels
Good hotel. Very old fashioned but lovely to make you feel like you are in the older era of Florence. Bad pillows, poor breakfast, but lovely staff and the hotel is tucked away in a pretty quiet street but is still very close to everything.
4out of 5
by A verified traveller


Posted 29-Nov-2015 on Hotels
4out of 5
by Not Provided fromRome, Italy

Charming hotel near train station

Posted 21-Nov-2015 on Hotels
It's a charming old hotel very near the train station. The room was adorable although like all hotels I've stayed in in Italy, the bed was very hard.