Ratings based on 279 Verified Reviews

They paid and stayed. We double-checked.
4.0 out of 5
91% of guests recommend
4.2 Room cleanliness
4.2 Service & staff
3.9 Room comfort
3.8 Hotel condition
Expedia Verified Reviews
They paid and stayed. We double-checked.
4 out of 5
Recommended
for Everyone
by A verified traveller

暮らしているような気分が味わえる

Posted 10-Jan-2016
Pros: ロケーション
Cons: 朝食メニュー
サンタマリアノヴェッラ教会・サンタマリアノヴェッラ駅及び繁華街にも近く最高のロケーション。付近にはミニマートも多数で日用品も簡単に手に入れられ, 中国料理店・日本料理店が集まるエリアにもほど近い。
3 out of 5
by A verified traveller from London

OK, good location but not luxurious

Posted 9-Jan-2016
Pros: Location, larger room (once we had moved)
Cons: More choice at breakfast, make sure all windows close properly for sound insulation.
Location: Close to Santa Maria Novella station for trips to Pisa, Siena etc, close to Santa Maria Novella church for beautiful frescos, easy walk into centre.
We stayed here for 6 nights as a family of 4. We started in a quadruple which was small and lacking in surfaces to put things but worse still was noisy. Traffic noise seemed to come straight in (I think maybe the windows weren't able to close properly). However, things looked up when we were moved to a larger room on the second night which was much quieter so thanks to the staff for dealing with that for us. The hotel has no real facilities to speak of but is fine as a base for sightseeing due to its location by Piazza Santa Maria Novella, close to the station. Although it is an old building, we still expected a bit more quality in terms of decor and furniture from a 4 star (although I suspect that isn't what the stars mean in Italy). Breakfast would be improved by a larger choice of cereal, fresh fruit juice, choice of milk and the option of ordering cooked eggs, although there were hard boiled eggs as well as some nice cake, rolls, wide choice of teas and fruit. Wifi was OK in the breakfast room and in the hall (near the router) but almost non-existent in the room. Overall, we enjoyed our stay once we got moved to the larger room, but don't expect a particularly luxurious experience.
Comment from Hotel Management
15-Jan-2016 by Riccardo Zucconi, Hotel Management
we thank you for posting your feedback, any advice is valuable to improve our job. We are sorry you were disappointed by your first room because of the noise; although our rooms are all double glazed you will comprehend it could happen when you are in the heart of the city centre and in high season. Anyway as you recognize, our staff did their best to assign you another room. Our hotel is a Historical Renaissance Palace dated 15th Century, refurbished with antique furniture under protection of Fine Arts, constantly some furnishings are removed for restoration and maintenance. Regarding the wifi, we recently ordered a new Wi-Fi facility to improve the service. Sure you will find it better on your next visit. We really look forward to welcoming you back. Regards
4 out of 5
Recommended
for Everyone
by A verified traveller

Hotel recomendable excepto por internet

Posted 1-Jan-2016
Hotel muy bien ubicado. Todo genial excepto la conexión a internet, la cual fue pésima
4 out of 5
Recommended
for Everyone
by A verified traveller

Posted 27-Dec-2015
A comfortable hotel very close to the city centre and main monument. Clean room, nice breakfast and gentle staff.
3 out of 5
Recommended
for Families
by A verified traveller

Posted 2-Nov-2015 on Hotels
Very slow wifi, not so nice breakfast, nice people but couldn't tell how to buy a bus ticket, at least the person we asked. The best was the location which is close to the railway station and walking distance to everything.
4 out of 5
Recommended
for Couples
by A verified traveller from Liverpool

Excellent traditional and historic hotel.

Posted 25-Oct-2015
Pros: Staff were very friendly and very helpful. They took the angst out of booking museum trips!!
Cons: Good breakfast but unfortunately the toaster got the better of us!! Shower could have done with a bit more power and heat.
Location: Hotel was slap bang in the middle of things. Everything only seemed tone a short walk away.
Really good base for our first time in Florence. Like the history attached to the hotel.
4 out of 5
Recommended
for Families
by MAURICIO from Rio de Janeiro

Boa Localização

Posted 23-Oct-2015 on Hotels
Hotel bem localizado, próximo a bons restaurantes e da estação principal de trem.
5 out of 5
Recommended
for Families
by A verified traveller

This traveller left a rating score only Posted 19-Oct-2015 on Hotels
3 out of 5
by A verified traveller from Würzburg

Gutes Ausgangsziel für touristische Unternehmungen

Posted 9-Oct-2015
Pros: Das Bad
Cons: Das Personal könnte deutlich kundenorientierter arbeiten.
Location: Angenehm zentrale Lage - fast alle kulturellen Highlights per pedes erreichbar.
Das Hotel ist für touristische Unternehmungen wirklich gut geeignet. Allerdings ist es schon "in die Jahre gekommen", und unser Zimmer strahlte den Charme des Antiken aus. Das Bad war allerdings sehr ansprechend ausgestattet. Obwohl wir um ein ruhiges Zimmer gebeten hatten, bekamen wir eins zur lauten Straße - Schlafen also nur bei geschlossenen Fenstern. Frühstück war für italienische Verhältnisse o.k. Das Personal zeichnete sich durch eine sehr lebhafte Kommunikation untereinander aus, so dass man sich überwinden musste, eine Bitte vorzutragen. Gäste waren offenbar nicht im Mittelpunkt des Interesses.
3 out of 5
Recommended
for Couples
by mattio

This traveller left a rating score only Posted 9-Oct-2015 on Hotels