I was expecting a better room for a 4 star hotel! The ground floor room that was given to us was infested with mosquitoes so we asked a member of staff to change our room. Unfortunately I do not know his name (his shift was at about 6pm) but he was extremely rude and very unhelpful! He was very reluctant to offer any kind of help and immediately said the hotel was full. I have to say that besides him, the rest of the staff was lovely! The next morning we spoke to the people behind reception and they gave us a room on the first floor straight away. The room was now better but even the breakfast was very basic. I would not stay in this hotel again.