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Reviews of Hotel Luxor Florence

3 out of 5
Hotel Luxor Florence
Viale Fratelli Rosselli 71, Stazione Santa Maria Novella, Florence, FI

Reviews

8.8

Excellent

Rating 10 - Excellent. 245 out of 443 reviews" "
Rating 8 - Good. 136 out of 443 reviews" "
Rating 6 - Okay. 31 out of 443 reviews" "
Rating 4 - Poor. 16 out of 443 reviews" "
Rating 2 - Terrible. 15 out of 443 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Allison, Fort Bragg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was an easy 20 minute walk from the train station. Pay attention when they show you how to enter their living space. The staff was friendly and kind. They also held on to our luggage while we traveled the first day
Stayed 1 night in May 2024

8/10 Good

Jonelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place doesn’t look much from the front but we had a fantastic room. Fairly new with a good size shower. The male at reception when we checked in was excellent. So helpful with great local tips. The only downside was the walls are fairly thin so if you’re a light sleeper, you may hear the snorer next door otherwise everything was great.
Stayed 2 nights in May 2024

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The girls checking us in and out were so friendly and helpful! They made the stay so enjoyable!
Stayed 2 nights in May 2024

4/10 Poor

JOHN

Liked: Cleanliness
The property was fine, but barely. Wouldn’t stay there again.
Stayed 1 night in Apr 2024

8/10 Good

Naim, Carmel

Travelled with family
Liked: Cleanliness, staff & service
Then hotel is very close to main attraction and there is a tram service available about 100 meters from the hotel. The hotel staff are very nice offering every possible help. The breakfast was average with very little selection. The carpet in the lobby and staircase needs to be replaced.
Stayed 2 nights in Apr 2024

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this hotel provided excellent customer service and they work very hard. The only issue is that the hotel is right next to the rail tracks that enter the Florence train station making noise a problem at certain times.
Stayed 1 night in Apr 2024

4/10 Poor

MARIA

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The lady is helpful and nice but not the guys. Breakfast is too late for tourist who have guides early in the morning. No elevator and no help with the luggage’s. The hotel is not in good aspect.
Stayed 2 nights in Apr 2024

6/10 Okay

jennifer

Travelled with family
Room was too warm.
Stayed 2 nights in Mar 2024

8/10 Good

Tayo

Travelled with family and small children
Liked: Cleanliness, staff & service
The property itself is located close to train tracks, so it was noisy. The staff was great, and the rooms were spacious.
Stayed 1 night in Feb 2024

2/10 Terrible

Shweta

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was not friendly. Many things were not working and not in proper condition like toilet, lights, etc. There were bed bugs we found and they didn't take any actions to fix it.
Stayed 3 nights in Dec 2023

10/10 Excellent

Sheldon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed for a night. The room appears to have gone through renovations and was clean andcomfortable.
Stayed 1 night in Nov 2023

10/10 Excellent

Sherif

Liked: Cleanliness, staff & service, property conditions & facilities
The stuff are friendly and the hotel owner is a very nice person
Stayed 3 nights in Oct 2023

10/10 Excellent

Ivonne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lady at Front Desk
The lady at the front desk was very friendly and helpful. Walking distance to train station
Stayed 1 night in Oct 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Worst hotel room in the entire Italy trip
The hotel was located on a back street next to the car tunnel/train tracks, the window was painted, the room was extremely noisy and shaken when cars and trains passed. The room was so hot when we got in because AC not allowed running by law? That was the only hotel had this law in all of 11 hotels we were stayed in Italy trip. The bathroom was horrible: narrow and small, it was hard to use toilet without touch the wall or bidet even for average size people. Towels looked gray color, the roll of bathroom tissue was wet during housekeeping.
Stayed 2 nights in Oct 2023

8/10 Good

Jennifer

Travelled with family
This is a nice place to stay. High ceilings give a open feel. Small kitchenette and dining place. Very secure so felt safe. Unfortunately property backs up to railroad tracks and the walls are thin. You could hear trains and other occupants. Beds are hard as cement so if you enjoy a firm bed you’ll love these. Good breakfast offerings and staff was very friendly and helpful. .
Stayed 3 nights in Oct 2023

2/10 Terrible

Karen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Why a hotel like this one remains doing business? The building is old, dirty and unsafe. The room are terrible and not maintained. Shower has mold oll over,room has dust everywhere and the most sad part of this, is that they do not care. Although I would say that two employees from reception have the right attitude. Knowing that many hotel managers either argue or try to justify the feedback provided, I have pictures available.
Stayed 3 nights in Oct 2023

10/10 Excellent

Pik Chi

Liked: Cleanliness, staff & service, property conditions & facilities
They have a lifting machine for heavy luggage , free buffet breakfast is nice, staff all nice
Stayed 4 nights in Sep 2023

8/10 Good

Heman

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s close to the train terminal, dining options, bus stop, and tour bus stop.
Stayed 4 nights in Sep 2023

10/10 Excellent

Scott

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The highlight was the incredible staff from the minute we checked in they were so helpful. betty at the breakfast room got the day started on an upbeat moment. Would stay here again
Stayed 3 nights in Sep 2023

10/10 Excellent

Josephine, Beirut

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming staff, location was very convenient, walling distance to the train station & center!!
Stayed 1 night in Sep 2023

10/10 Excellent

Griselda, Gaithersburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Hotel Luxor was excellent. The location was 5 min walk from the train station and 10-15 mins walk to the Duomo plaza. The lady who helped us check in was absolutely kind and even suggested what we go see in our brief stay in Florence. I appreciated the fact that this hotel had an elevator. It was small but it beats taking our luggage up the stairs. The breakfast was also delicious. Lots of pastries, eggs, bread, water, juice, and coffee. What really left an impression was after we checked out, they let us leave our luggage there so we can explore. When we came back 5 hours later, my husband and I were exhausted and the host offered us cold water. I really appreciated that. If we ever go back to Florence, I would definitely stay here!
Stayed 1 night in Sep 2023

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023

10/10 Excellent

Bradley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super friendly and helpful. Would stay again.
Stayed 3 nights in Aug 2023

6/10 Okay

Shujuan

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
It was near a train station . It also does not look like the photos they show u
Stayed 4 nights in Aug 2023

10/10 Excellent

Rosie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service by the owner Betta! She was very friendly, courteous and informative! I would definitely recommend this hotel and would return on our next trip to Florence. Great if you are travelling by train as it is minutes away from SMN station.
Stayed 3 nights in Aug 2023

8/10 Good

Martin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful staff

2/10 Terrible

Massimo

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad Hotel Staff makes all the Difference
The hostess was a cold, inhospitable person who’s unwillingness to be human ruined our whole stay in Firenze. A/c was completely inadequate and we spent the whole night sweating. Hotel policy says the a/c must stay off when not inside the room. Never again and I would not recommend to my least favourite person
Stayed 1 night in Aug 2023

2/10 Terrible

ariana

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
This hotel feels like a hostile. It’s not in a nice area, it’s advertised as a clean spacious hotel however it is not at all. There is clearly mold growing in the shower. Base boards are taped and falling off the wall. You’re right next to a train station and they seem to be doing construction at all times and it sounds like the walls are crumbling. Never booking again.
Stayed 2 nights in Aug 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
We and the kids struggle to sleep at night due to AirCon not keeping the temperature below 25c though it was set at 21c. I think it was due to its capacity being too low for the studio. It was in summer - very hot day. Elizabth was very helpful.
Stayed 1 night in Jul 2023

10/10 Excellent

Pamela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I am very picky about hotels and was so happy we chose this one. The staff are incredibly friendly and helpful and speak several languages. The rooms were very clean and the breakfast was great! We walked all around the city from the hotel. Great location! I highly recommend staying here.
Stayed 2 nights in Jul 2023

8/10 Good

Armando

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Property is a little outside the center of Florence, close to train station which is convenient if you used it as a base to visit other Tuscany towns. The rooms are a little small. Staff is super helpful and friendly, they have a decent breakfast included. If you are on a budget it is a good choice.

6/10 Okay

GERALD

Travelled with family
So so stay in Florence
It was so so. Sink stopper didn't work. Owner said he would fix it , didn't. Bad vibes
Stayed 3 nights in Jun 2023

8/10 Good

Aimee

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Pro- family room was clean w mini fridge stocked w cold water, soda and beer, close to train station n tour meetup, outstanding staff, good breakfast Con- shady at night due to hotel being in corner next to trains, ac was limited Hotel was conveniently located but was in dark corner so I probably wouldn’t like it as a solo female traveler. Room served me well for sleeping since I went on an all day Tuscany tour with 2 other travelers. Local walk to restaurants and to the market that has so many food options. Staff was awesome- thank you!
Stayed 2 nights in Jun 2023

10/10 Excellent

eddie, naples

Stayed 2 nights in Jun 2023

8/10 Good

Corinne

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Hosts were very friendly and helpful and welcoming. The place was clean, comfortable, and the room was adequate. Breakfast was great! And hosts were helpful with directions to various highlights in the area. Only downside was that the area was kind of sketchy - and it was a pretty long walk to many of the things we wanted to see.
Stayed 1 night in May 2023

4/10 Poor

Verified traveller

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Everything is limited, like no control for the air conditioning and very hot inside the room. Not recommended!

10/10 Excellent

david

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Elizabeth , the owner, was fantastic . She helped book wine tastings and knew us by name
Stayed 2 nights in Apr 2023

10/10 Excellent

Ruth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Delightful Place to Stay
The service, especially by Elizabeth, the owner, was amazing! The room was very comfortable; breakfast delicious; and location very walkable. Luggage storage was huge plus.
Stayed 2 nights in Apr 2023

10/10 Excellent

besim

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023

8/10 Good

Kevin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A clean and tidy Hotel.Close tram stop and Train Station for links to the Airport and most destinations across Italy. A decent range of food availablie for Breakfast if staying B&B.
Stayed 2 nights in Mar 2023

8/10 Good

connie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great visit , staff are awesome, good location, easy to walk to sites. Elizabeth was welcoming
Stayed 6 nights in Mar 2023

4/10 Poor

Connie

Disliked: Cleanliness, property conditions & facilities
not recommend
Stayed 3 nights in Mar 2023

10/10 Excellent

Beth

Liked: Cleanliness, staff & service, property conditions & facilities
Clean as a whistle. Very close to train station. Quiet enough.
Stayed 1 night in Mar 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All good.
Stayed 2 nights in Mar 2023

8/10 Good

Kirsty Leanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall, very happy, family of 5!
Stayed as a family of 5, three adults, one child and one infant. We had a Junior Suite, one king bed, two singles and one cot. We were very happy with the room, while it was basic, it had everything that we needed. It was large and clean and functional, very happy! Breakfast was a little on the basic side, but very adequate. The staff were wonderful, really friendly and helpful. Location was perfect for coming from the station. With 2 cases and a pram, plus a toddler, we didn't want to have to go to far away from the station, but still be close enough to walk in to the centre. Overall, we had a very lovely stay at this 3* hotel and would happily return!
Stayed 3 nights in Mar 2023

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities
Not a great experience. Hotel wasn't in great shape, and the service was very unprofessional. Would be wary staying at this hotel
Stayed 3 nights in Feb 2023

10/10 Excellent

Santiago

4/10 Poor

Marius

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Nothing unique about the hotel. Room very small. No face cloths, no tissues, no clock in room. Expensive for what we got. Would not recommend this hotel!
Stayed 1 night in Oct 2022

8/10 Good

kim

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff was extremely kind and helpful. The location was convenient to buses and trains but the actual neighborhood was rundown, the hotel itself could use updating. A positive was the size of the room-huge and comfortable, breakfast was fine
Stayed 6 nights in Oct 2022