Exterior

Reviews of High Country Motor Lodge – Near NAU/Downtown

4 out of 5
High Country Motor Lodge – Near NAU/Downtown
1000 West Route 66, Flagstaff, AZ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1231 out of 1750 reviews" "
Rating 8 - Good. 293 out of 1750 reviews" "
Rating 6 - Okay. 133 out of 1750 reviews" "
Rating 4 - Poor. 46 out of 1750 reviews" "
Rating 2 - Terrible. 47 out of 1750 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

6/10 Okay

Christopher

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Too many children running around especially after ten near the jacuzzi
Stayed 2 nights in May 2024

10/10 Excellent

Kevin

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, great dining services, bar and fun stuff for the kids
Stayed 2 nights in May 2024
Response from Diana A, General Manager on May 29, 2024
Kevin, we're delighted you loved our convenient location, dining options, and family-friendly amenities. Thank you for your positive feedback!

10/10 Excellent

Brandon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our third time staying at the High Country Motor Lodge and it is always consistently a wonderful place to stay. We will continue to return in the future! The rooms are simple but clean and comfortable and the common areas are very nice places to relax and enjoy the facility.
Stayed 1 night in May 2024
Response from Diana A, General Manager on May 28, 2024
Brandon, thank you for your kind words and continued loyalty! We're delighted to consistently provide you with a wonderful stay. Your satisfaction with our clean, comfortable rooms and inviting common areas means everything to us. We look forward to welcoming you back again soon.

10/10 Excellent

andrew

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in May 2024
Response from Diana A, General Manager on May 28, 2024
Andrew, thank you for the positive review! We're delighted you had a great experience at our hotel. Your satisfaction is our top priority, and we look forward to providing you with excellent service again on your next visit.

8/10 Good

Brielle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great little hotel for 1 night stay!
Stayed 1 night in May 2024
Response from Diana A, General Manager on May 28, 2024
Brielle, thank you for the lovely review! We're thrilled our hotel was the perfect spot for your overnight stay. While cozy, we strive to make your brief time with us as comfortable and enjoyable as possible. We appreciate your kind words and hope you'll return again soon.

10/10 Excellent

Zhixin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has an extremely pleasing aesthetic from interior design to graphic design to scents. It feels very safe and parking was convenient too
Stayed 2 nights in May 2024
Response from Diana A, General Manager on May 28, 2024
Zhixin, we're thrilled you enjoyed the overall aesthetic and ambiance during your stay! From the interior design to scent choices, crafting a welcoming environment is important to us. Knowing you felt safe and had convenient parking adds to our delight. Thank you for the kind feedback!

2/10 Terrible

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Diana A, General Manager on May 28, 2024
Melissa, we're truly sorry for your disappointing experience. Please reach out so we can address your concerns promptly.

6/10 Okay

angela

Liked: Cleanliness, staff & service
Stayed 1 night in May 2024
Response from Diana A, General Manager on May 28, 2024
Angela, thank you for your feedback. We're sorry to hear your experience wasn't perfect. Please let us know how we can improve.

10/10 Excellent

Manuel A

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were very satisfied with the place, beds are very confortable and clean. very quiet and peaceful. i will definitely stay there again!
Stayed 2 nights in May 2024
Response from Diana A, General Manager on May 28, 2024
Manuel A, thank you for the fantastic review! We're thrilled you were very satisfied with your stay, from the comfortable and clean beds to the quiet and peaceful atmosphere. Your positive experience with our accommodations and intention to return are the highest compliments. We look forward to welcoming you back and providing another exceptional visit.

4/10 Poor

Erica

Travelled with family and small children
Disliked: Staff & service, property conditions & facilities
It’s a very overpriced motel. No elevator, sketchy alley way to get to the pool side rooms. They charge a resort fee, I’m not sure why. The doors don’t shut properly. It’s very near the train track. Super noisy air conditioning units. All this makes it difficult to get a good nights sleep. On the plus side: The bed is comfy. The shower is ok. There is plenty of hot water. Ok for a motel, but would not stay again and would not recommend.
Stayed 1 night in May 2024
Response from Diana A, General Manager on May 28, 2024
Erica, thank you for taking the time to share your candid feedback. We're disappointed to hear that aspects of your stay fell short, from issues with noise levels to accessibility concerns. While we appreciate the positive notes about our comfortable beds and quality showers, it's clear there are areas needing improvement to provide a better overall experience. For more insights into what the amenity fee covers, please do not hesitate to reach out. We regret not meeting expectations this visit, but hope you'll give us another opportunity to make it right.

10/10 Excellent

Ronald

Convenient, great amenities on property, comfortable rooms.
Stayed 2 nights in May 2024
Response from Diana A, General Manager on May 28, 2024
Ronald, Thank you for the praise! We're glad our convenient location, on-site amenities, and comfortable rooms provided an enjoyable stay.

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, property conditions & facilities
Not your average motor lodge.
Stayed 2 nights in May 2024
Response from Diana A, General Manager on May 28, 2024
Connie, we're delighted to hear our motor lodge exceeded your expectations! Providing an exceptional experience that stands out from the ordinary is our goal. Thank you for the wonderful feedback - it motivates us to continue raising the bar and creating memorable stays for our valued guests.

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay!
Stayed 2 nights in Mar 2024
Response from Diana A, General Manager on May 28, 2024
Monica, thank you for the great review! We're delighted you had an exceptional stay and look forward to welcoming you again soon.

10/10 Excellent

Jeremy

Liked: Cleanliness, staff & service, property conditions & facilities
T
Stayed 1 night in May 2024
Response from Diana A, General Manager on May 28, 2024
Jeremy, thank you for the great review! We're delighted you had an exceptional stay and look forward to welcoming you again soon.

10/10 Excellent

Katherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was wonderful. The food at the general store was amazing. Tons of activities for the whole family. Kid and pet friemdly. Checks all the boxes. Would definetly recommend!
Stayed 2 nights in May 2024
Response from Diana A, General Manager on May 28, 2024
Katherine, we're delighted you had such an amazing experience! Your praise for our wonderful staff, delicious general store cuisine, abundant family-friendly activities, and kid/pet-friendly atmosphere is the highest compliment. Thank you for the glowing recommendation - we're thrilled to have checked all the boxes during your stay.

10/10 Excellent

nancy

Liked: Cleanliness, staff & service, property conditions & facilities
clean, excellent place. very cool, funky design. staff is extremely helpful.
Stayed 1 night in May 2024
Response from Diana A, General Manager on May 28, 2024
Nancy, thank you for the great review! We're thrilled with the cleanliness, cool design, and extremely helpful staff during your stay.

10/10 Excellent

William & Teresa

Liked: Amenities, property conditions & facilities
Very, very clean room and property. Would stay there again.
Stayed 1 night in May 2024
Response from Diana A, General Manager on May 28, 2024
Hello William and Teresa, we're delighted to receive your positive feedback on the cleanliness of our rooms and property. Providing a pristine environment for our guests is a top priority, and we're thrilled you would stay with us again. Thank you for this wonderful review!

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Diana A, General Manager on May 28, 2024
Andrea, thank you for the great review! We're delighted you had an exceptional stay and look forward to welcoming you again soon.

10/10 Excellent

Roni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and convenient to a lot of places.
Stayed 2 nights in May 2024
Response from Diana A, General Manager on May 28, 2024
Roni, thank you for the kind words! We're pleased our convenient location added to your enjoyable stay.

8/10 Good

Charbel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Diana A, General Manager on May 28, 2024
Charbel, thank you for the review! We're delighted you enjoyed your stay and look forward to welcoming you again soon.

10/10 Excellent

Susie

Liked: Amenities
So unique
Stayed 1 night in May 2024
Response from Diana A, General Manager on May 28, 2024
Susie, thank you for sharing your feedback! We’re delighted to hear that you found our hotel unique. Our team takes great pride in creating a one-of-a-kind experience for our guests. If there’s anything else you’d like to share or if you have any specific requests for your next stay, feel free to reach out. We look forward to welcoming you back soon!

10/10 Excellent

william

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great rooms, close to downtown Flagstaff ($6 Uber ride), Rooms are clean and uncluttered. Lobby, bar, restaurant, patio building very comfortable, classy. Great food. Very friendly and knowledgeable staff.
Stayed 1 night in May 2024
Response from Diana A, General Manager on May 28, 2024
William, thank you for your kind words! We’re thrilled you enjoyed our clean, comfortable rooms, classy lobby, and delicious food. Our friendly staff looks forward to welcoming you back.

8/10 Good

Elizabeth, Los Alamos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy and cute cottage room. The lounging area is a great hangout place and the food was delicious!
Stayed 1 night in May 2024
Response from Diana A, General Manager on May 28, 2024
Elizabeth, thank you for sharing your experience! We’re thrilled that you enjoyed our cozy and cute cottage room. Our lounging area is indeed a wonderful spot to relax and unwind. As for the food, we’re delighted that it met your expectations! If there’s anything else you’d like to highlight or if you have any other feedback, please feel free to reach out. We look forward to hosting you again soon

10/10 Excellent

Vivian

Liked: Staff & service, amenities, property conditions & facilities
Very nice property but they don’t have an elevator to 2nd floor Arrived late at night and the lobby staff was not as friendly as the day crew. The property is well maintained and the amenities like the fire pits and general store were great.
Stayed 1 night in May 2024
Response from Diana A, General Manager on May 17, 2024
Vivian, thank you for the feedback. We're glad you had a great stay at our property. Thank you for the comments as well. They allow us to improve. Best.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adult beverages
Stayed 1 night in May 2024
Response from Diana A, General Manager on May 17, 2024
Jose, thanks so much for your feedback. We're happy you enjoyed cocktail hour.

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, very well done. Loved the lobby area, patio fire pits and bar.
Stayed 2 nights in May 2024
Response from Diana A, General Manager on May 16, 2024
Thomas, thank you for the feedback. We are happy you enjoyed your stay with us.

10/10 Excellent

Linda

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean Friendly staff Price was just right
Stayed 1 night in May 2024
Response from Diana A, General Manager on May 16, 2024
Linda, thank you so much for the feedback. We're happy you had a wonderful time.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a retro feel going that was fun!
Stayed 1 night in May 2024
Response from Diana A, General Manager on May 16, 2024
Mark, thank you for your feedback! We’re delighted you enjoyed your stay with us and enjoyed the retro feel.

10/10 Excellent

Anne

Travelled with family
Liked: Property conditions & facilities
Hotel staff, especially the check-in/out ladies Marlon & Sydney, were extremely friendly, helpful, and professional. Housekeeping manager and staff also very accommodating and very good at their jobs. The recent update to property is fun - modern elegance with comfort and charm. Rooms well appointed and ample space. Very very clean. Prices reasonable. Services easy to use. Convenient location. Stayed 2 nights and appreciated every moment. Thanks, High Country staff
Stayed 1 night in May 2024
Response from Diana A, General Manager on May 16, 2024
Anne, thank you for sharing your positive experience! We’re thrilled that you enjoyed our friendly staff, modern updates, and convenient location during your stay. Looking forward to welcoming you back soon!

10/10 Excellent

Marguerite

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really loved the beautiful design of the restaurant and bar. Great atmosphere, great music, best gluten-free pizza I've ever had. Would definitely stay here again.
Stayed 1 night in May 2024
Response from Diana A, General Manager on May 16, 2024
Hi Marguerite, thank you for sharing your positive experience! We’re thrilled that you loved the beautiful design of our restaurant and bar, enjoyed the great atmosphere, music, and gluten-free pizza. We look forward to welcoming you back soon!

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Love the place!
Stayed 1 night in May 2024
Response from Diana A, General Manager on May 15, 2024
John, Thank you! We’re thrilled you enjoyed our atmosphere. Come back soon!

4/10 Poor

Martin

Travelled with family, Travelled with partner
Liked: Cleanliness
I don’t know way every time I book though Expedia we get the worst rooms and pay the same if I called directly to the hotel so I am very disappointed with this company.
Stayed 3 nights in May 2024
Response from Diana A, General Manager on May 15, 2024
Martin, we appreciate your feedback and apologize for any inconvenience. We’ll work to improve the booking experience. Thank you for sharing your concerns.

10/10 Excellent

Tara, Boca Raton

Liked: Cleanliness, staff & service, property conditions & facilities
Great hotel! Clean, easy check in and out, beautiful facilities, great pizza, lovely spacious rooms.
Stayed 1 night in May 2024
Response from Diana A, General Manager on May 15, 2024
Tara, thank you for sharing your delightful experience! We’re thrilled you enjoyed our clean rooms, beautiful facilities, and great pizza. Come back soon.

10/10 Excellent

Carole

Liked: Staff & service
Stayed 1 night in May 2024
Response from Diana A, General Manager on May 16, 2024
Carole, thank you for your feedback. We are happy to hear that you enjoyed your stay.

10/10 Excellent

Troy

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay
Stayed 1 night in May 2024
Response from Diana A, General Manager on May 15, 2024
Hi Troy, thanks so much for the positive feedback. We're thrilled you had a wonderful stay. Hope to see you again soon. Best.

8/10 Good

Karina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the hotel and staying in it, but the big problem is that they just don't have sockets I really liked the pool, the opportunity to go to the sauna, jacuzzi and just a great place to relax and unwind
Stayed 1 night in May 2024
Response from Diana A, General Manager on May 15, 2024
Karina, thank you for your positive feedback! We’re thrilled you enjoyed our amenities. Our furniture has extra sockets. We hope you'll return and make use of them.

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Diana A, General Manager on May 15, 2024
Hi Robin, thanks so much for the positive feedback. we're thrilled you had a wonderful stay. Hope to see you again soon. Best.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice place
Stayed 3 nights in May 2024
Response from Diana A, General Manager on May 15, 2024
Hi Linda, thanks so much for the positive feedback. We're thrilled you had a wonderful stay. Hope to see you again soon. Best.

10/10 Excellent

Dustin, Spokane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic property and atmosphere. Only negative would be the cost to use the saunas. Aside from that we will be staying again
Stayed 3 nights in May 2024
Response from Diana A, General Manager on May 15, 2024
Dustin, thank you for your positive feedback! We’re thrilled you enjoyed our fantastic property and atmosphere. Looking forward to hosting you again!

8/10 Good

mary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our room was freezing. The heater in our room never heated the room. The rate was good and I appreciate that. We may stay again.
Stayed 1 night in May 2024
Response from Diana A, General Manager on May 14, 2024
Hello Mary, we apologize for the chilly room. Your feedback is valuable, and we appreciate your understanding. Warm regards.

2/10 Terrible

Tania

Disliked: Staff & service
Chromecast issues every time I stay here. This last time on the last day quit working completely, front desk could hell, told to call the chromecast number in the tv screen. The rep remote entered my phone, which I shared I did not feel comfortable with - said it was safe as they were a certified hotel partner. Rep made changes in my phone settings o get the chromecast work. Promised it wouldn’t screw up my phone when I departed. Asked for instructions to be emailed to me how to switch everything back, never received. It’s been 3 days now and my phone still won’t work connected to my home WiFi due to the changes their rep made. Called hotel today to get help, spoke to 3 people, none were f which had any clue what I was talking about or how to help. No GM or IT support on site to help. No return phone call from hotel, even though told someone would be calling me immediately to fix.
Stayed 1 night in May 2024
Response from Diana A, General Manager on May 14, 2024
Hello Tania, we sincerely apologize for the inconvenience you experienced with our Chromecast service. Your feedback is valuable, and we regret that our communication fell short. Our team is investigating the issue and will take steps to prevent similar incidents in the future. Please allow us to rectify this situation promptly. We appreciate your patience.

10/10 Excellent

Brent

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Diana A, General Manager on May 15, 2024
Hi Brent, thanks so much for the positive feedback. We're thrilled you had a wonderful stay. Hope to see you again soon. Best.

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room, Great stay and service.
Stayed 1 night in May 2024
Response from Diana A, General Manager on May 15, 2024
Hi Michael, thank you kindly for your positive feedback. We're happy you had a wonderful stay with us and enjoyed the room and the service. We hope to see you again one day. Best.

10/10 Excellent

Suzanne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great stay at a fabulous place. Sonny, the manager, was so nice and accommodating.
Stayed 1 night in May 2024
Response from Diana A, General Manager on May 15, 2024
Hi Suzanne, we’re thrilled you had a great stay! Sonny’s hospitality truly makes our place fabulous. Looking forward to hosting you again!

10/10 Excellent

Michael D

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Diana A, General Manager on May 15, 2024
Hi Michael D, thanks so much for the positive feedback. We're thrilled you had a wonderful stay. Hope to see you again soon. Best.

4/10 Poor

Walter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the establishment, great pool area and outdoor lounging was fantastic, food and bar were great. Only complain I had is that I asked for a pool view room and did not receive one. If you book a pool view and get room 130 I say decline it. Not only is it not pool view it’s next to the staff laundry facility and you’ll not get to sleep in if that’s what you would like. But the place is a fantastic, I will alsways go back but not room 130
Stayed 2 nights in May 2024
Response from Diana A, General Manager on May 14, 2024
Hello Walter, thank you for your positive feedback and constructive criticism. We apologize for the oversight regarding your room view. We appreciate your loyalty and look forward to welcoming you back. Best.

10/10 Excellent

Alison

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This is my favorite place to stay in Flagstaff. The rooms are adorable and the property is beautiful!
Stayed 2 nights in May 2024
Response from Diana A, General Manager on May 15, 2024
Hi Alison, we’re thrilled to hear that the High Country Motor Lodge is your favorite place to stay in Flagstaff! Our adorable rooms and beautiful property are designed to create a memorable experience. Thank you for your kind words!

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent motor hotel. Only drawback is it is next to a major rail line.
Stayed 1 night in May 2024
Response from Diana A, General Manager on May 15, 2024
Hi John, we appreciate your feedback! While our motor hotel offers excellence, we understand the concern about the nearby rail line. Thank you for sharing your thoughts

4/10 Poor

Tania

Stayed 1 night in May 2024
Response from Diana A, General Manager on May 28, 2024
Tania, we're truly sorry for your disappointing experience. Please reach out so we can address your concerns promptly.

4/10 Poor

Tania

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, amenities
I've been here for 4 days now. Room has not been thoroughly cleaned each day. No toilet paper. Dirty linens. Had to call front desk from cell phone to get help. No show. Had to call again to get tp. Don't recommend you stay here during the week if you want "quiet". I stayed at the pool side rooms, farthest from the train tracks, and it is still so loud. Used to love staying here but the quality of the rooms has gone down in terms of maintenance, prices continue to increase with no additional value and now non-refundable pet deposits. Food offerings are minimal and very expensive. This has been my go to property since they opened, however it progressively gets worse each stay. Time to find another place or hopefully they read the comments and rememdy the situation.
Stayed 1 night in May 2024
Response from Diana A, General Manager on May 8, 2024
Hi Tania, thank you kindly for your feedback. We're sorry to hear about your experience. We apologize for any missed communication. Our stayover service and pet fees have been the same since opening. Please feel free to reach out directly with any requests so we can continue to assist you. We have a manager on duty every day. Kind regards.